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1 healthspans FALL 2012 bridgewayhs.com Call us if you need a paper copy of your Member Handbook, anything in this newsletter or found on our website. Call Member Services at , TDD/TTY Hearing Impaired Find the Right Doctor for You Bridgeway Health Solutions can help you find a doctor or hospital near you. Visit and look for the Find a Provider tab at the top of the page. When you click on it, you can search for doctors or hospitals in your area. You can also call us at for help with finding a doctor or hospital. Bridgeway health solutions 1501 W. Fountainhead Parkway Suite 295 Tempe, AZ BAC_H PRSRT STD U.S. POSTAGE PAID Stevens Point, WI Permit #422

2 Dear doctor, My throat is dry and scratchy. And it hurts when I swallow. Do I need medicine? It sounds like you may have viral pharyngitis. That is a big word for a sore throat. Sore throats usually clear up in a few days. And if they are caused by a virus, antibiotics will not help. If your child has a sore throat, knowing when to call the doctor is important. Follow these tips. CAll IMMeDIAtelY IF: Your child is drooling or having trouble swallowing. Your child is having trouble breathing. Your child is acting very sick. CAll DuRIng office HouRS: Has your child had a sore throat for more than two days? And does he or she have a fever without any signs of a cold? Then call to make an appointment for a strep test. time to Quit Quitting is hard to do, but you will be happy when you do. Try this! Set a date to quit and then think about these four good reasons to quit: 1 Smoking puts you at risk for disease such as cancer, heart disease, and stroke. 2 Smoking makes you look and smell bad. It makes your skin age fast, and it can stain your teeth. Your home and clothes will smell good when you quit. 3 You will save money. Think how much you Have You Had Your Flu Shot? spend. Now, think about what else you could use that money for! 4 You hurt those who live with you. Smoke can cause many health problems, and is a concern for kids who are still growing. Our Tobacco Cessation program is here to help. Join the program. It is easy. Call our toll-free at for help. You may also call the Arizona Smoker s Helpline at or visit their website at There is no cost! Everybody six months and older should get the flu shot. It is a smart way to help you, your family and your community stay healthy. It is very important for these people to get a flu vaccine: Adults 50 and older Adults with chronic conditions like asthma or heart disease Pregnant women People who live in or work at a nursing home If you need help or have questions, we can help. Call Member Services at

3 Se ha vacunado contra la gripe? Todas las personas a partir de los seis meses de edad deben recibir la vacuna contra la gripe. Es una forma inteligente de ayudarse a usted mismo, a su familia y a su comunidad a mantenerse sanos. Es importante que las siguientes personas se vacunen contra la gripe: es hora de dejar de fumar Es difícil de dejar de fumar, pero estará feliz cuando lo logre. Intente esto! Fije una fecha para dejar de fumar y, luego, piense en estos cuatros motivos para hacerlo: 1 Fumar lo pone en riesgo de sufrir enfermedades graves, tales como cáncer, enfermedad cardíaca y accidente cerebrovascular. 2 Fumar hace que usted se vea y huela mal. Hace que la piel envejezca rápidamente y puede manchar los dientes. Su hogar y ropa olerán bien cuando deje de fumar. 3 Ahorrará dinero. Piense en cuánto dinero gasta. Ahora piense en otra Adultos de 50 años en adelante Adultos con problemas crónicos, como asma o enfermedad cardíaca Mujeres embarazadas Personas que viven o trabajan en hogares de ancianos Si necesita ayuda o si tiene preguntas, podemos ayudarlo. Llame a Servicios para miembros al cosa qué puede gastar ese dinero! 4 Lastima a las personas que viven con usted. Fumar puede provocar muchos problemas de salud, y es preocupante para los niños que aún están creciendo. Nuestro programa para dejar de fumar Tobacco Cessation está aquí para ayudarlo. Inscríbase en el programa. Es sencillo. Llame a nuestro número gratuito al para obtener ayuda. También puede llamar a la línea de ayuda para fumadores de Arizona al o visitar su sitio web en www. ashline.org. Es gratuito! Estimado médico: tengo la garganta seca e irritada. Y me duele cuando trago. necesito un medicamento? Parece que usted puede tener faringitis viral. Esa es una palabra importante para un dolor de garganta. Los dolores de garganta normalmente se alivian en varios días. Y si son virales, los antibióticos no ayudarán. Si su hijo tiene dolor de garganta, es importante saber cuándo debe llamar al médico. Siga estos consejos: llame InMeDIAtAMente SI: Su hijo babea o tiene dificultad para tragar. Su hijo tiene dificultad para respirar. Su hijo se ve muy enfermo. llame DuRAnte el HoRARIo De AtenCIón HABItuAl: Su hijo tiene dolor de garganta desde hace más de dos días? Tiene fiebre sin síntomas de un resfrío? Entonces llame para programar una cita para una prueba del estreptococo.

4 Attention! We recently sent you a letter to tell you that DentaQuest is our new dental vendor starting November 1, After November 1, 2012 you will need to see a DentaQuest dentist when you see a dentist for covered services. Call Member Services at to see if your dentist is contracted. If your dentist is not contracted, we will help you find a new dentist. If you have an authorization for services after November 1, 2012 please call Member Services at We will make sure you can still get the service. If you have approval for a treatment plan you will stay with your dentist until the treatment is done. If your treatment plan needs more time after the authorization date please call Member Services at We will help you to complete medically necessary treatments. There is no change in your dental benefits. This notice is only to tell about new Bridgeway dentists. If you have questions please call Member Services Department at Monday through Friday 8 a.m. to 8 p.m. Thank you, Bridgeway Health Solutions Member Services Department

5 Atención! Recientemente le enviamos una carta informándole que DentaQuest es nuestro nuevo proveedor dental a partir del 1 de noviembre de Después del 1 de noviembre de 2012, tendrá que consultar a un dentista de DentaQuest para los servicios cubiertos. Llame a Servicios para miembros al para consultar si su dentista está contratado. Si su dentista no está contratado, le ayudaremos a encontrar un dentista nuevo. Si tiene una autorización para recibir servicios después del 1 de noviembre de 2012, llame a Servicios para miembros al Nos aseguraremos de que reciba el servicio. Si tiene una aprobación para un plan de tratamiento, continuará con su dentista hasta que termine el tratamiento. Si su plan de tratamiento necesita más tiempo pasada la fecha de autorización, llame a Servicios para miembros al Lo ayudaremos a terminar los tratamientos médicos necesarios. No hay cambios en sus beneficios dentales. Esta notificación solamente le informa sobre los nuevos dentistas de Bridgeway. Si tiene preguntas, llame al Departamento de Servicios para miembros al de lunes a viernes, de 8 a.m. a 8 p.m. Gracias, Bridgeway Health Solutions Departamento de Servicios para miembros

6 otoño de 2012 bridgewayhs.com Llámenos si necesita una versión impresa de su Manual para miembros o de cualquier información de este boletín o que figura en el sitio web. Llame a Servicios para miembros al , TDD/TTY para las personas con deficiencias auditivas encuentre el médico adecuado para usted Bridgeway Health Solutions puede ayudarlo a encontrar un médico u hospital cerca de usted. Visite y busque la pestaña Find a Provider (Encuentre un proveedor) en la parte superior de la página. Cuando haga clic allí, podrá buscar médicos u hospitales en su área. También puede llamarnos al para obtener ayuda para encontrar un médico u hospital. Published by mcmurry All rights reserved. No material may be reproduced in whole or in part from this publication without the express written permission of the publisher. The information in this publication is intended to complement not take the place of the recommendations of your healthcare provider. consult your physician before making major changes in your lifestyle or healthcare regimen. mcmurry makes no endorsements or warranties regarding any of the products and services included in this publication or its articles. Publicado por mcmurry Todos los derechos reservados. Ningún material de esta publicación puede ser reproducido en su totalidad o en parte, sin el permiso expreso y por escrito de la editorial. La información en esta publicación es para complementar las recomendaciones de su proveedor de atención médica, no para sustituirlas. consulte a su médico antes de realizar cambios drásticos en su estilo de vida o régimen de atención médica. mcmurry no avala ni da garantías con respecto a cualquiera de los productos y servicios que se incluyen en esta publicación o en sus artículos. Sírvase reciclar esta revista

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