Consideraciones de Calidad en redes móviles

Transcripción

1 Consideraciones de Calidad en redes móviles Bogotá, Colombia Diciembre 2012 Erasmo Rojas Director America Latina y El Caribe 4G Americas

2 Agenda 4G Americas Estados Unidos: Experiencias de calidad America Latina: Información del mercado e Indicadores de calidad en redes móviles Impacto de espectro en adopción de tecnologías y calidad en las redes móviles

3 4G Americas 4G Americas promoverá, facilitara y abogara por el desarrollo y adopción de la familia 3GPP de tecnologías de banda ancha móvil a través del ecosistema incluyendo redes, servicios, aplicaciones y terminales conectados inalámbricamente en las Américas

4 US/Canada HSPA LTE Forecast Millions of Subscriptions HSPA Total Subscriptions (M) LTE Dec 12 Dec 13 Dec 14 Dec 15 Dec 16 Dec 17 Source: Informa Telecoms & Media, WCIS+ Subscription Forecast November 2012 LTE expected to surpass HSPA in 2016 in the US/Canada

5 Experiencias en Estados Unidos Usuarios con terminales 4G LTE experimentan menos problemas con datos que aquellos usando otras tecnologías (WiMAX y HSPA+) Debido a un mejor uso eficiente de espectro y aumento en la velocidad de conexión de datos y confiabilidad, los operadores han acelerado la migración a LTE. Usuarios LTE: 21 millones a Septiembre 2012; primera red lanzada Septiembre 2010 Áreas que impactan desempeño total de la red Llamadas de voz Mensajes Datos

6 Que incide en la experiencia del usuario? Llamadas de voz Mensajes Datos Llamadas caídas Llamadas no conectadas Dificultades de audio Correos de voz que fallan o se reciben tarde Llamadas perdidas Fallas de transmisión de texto Notificaciones tardías de mensajes de texto Errores de conexión en internet Errores de conexión de correos electrónicos Descargas lentas

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8 Latin America & Caribbean Wireless Technology Evolution Millions of Subscriptions GSM Analogue CDMA iden TDMA W CDMA 54% % 31% % 19% % % 0 Dec 00 Dec 01 Dec 02 Dec 03 Dec 04 Dec 05 Dec 06 Dec 07 Dec 08 Dec 09 Dec 10 Dec 11 Source: Informa Telecoms & Media, WCIS+ 3Q % 78% 87% 96% 106%

9 Primeros 10 mercados móviles en América Latina Penetración promedio América America Latina: 95% voz y 16% datos Suscripciones (M) Brazil Mexico Argentina Colombia Venezuela Peru Chile Ecuador* Guatemala Dom Rep Penetración Voz % 104% 74% 121% 93% 90% 91% 119% 102% 86% 92% Fuente: Bank of America Merrill Lynch, Global Wireless Matrix 2Q 2012; Penetración Datos% 10% 6% 8% 5% 12% 8% 8% 30% 17% 30%

10 Banda Ancha Móvil en América Latina Dic 2012 Dic % 0% Banda Ancha Móvil 2% 5% HSPA 17% LTE 79% GSM Otros* 43% 50% *Otros = CDMA, TDMA, iden Dic 2012 (Estimado) Dic 2016 (Estimado) Suscripciones totales 689 Millones 823 Millones Banda Ancha Móvil 118 Millones (17%) 455 Millones (55%) Fuente: Estimado de Suscripciones Informa Telecoms & Media WCIS+, Julio

11 Argentina Obligation to comply with service indicators? Network coverage Voice Dropped Unconnected Service Indicators Helpdesk availability and response Service provision or activation Fault repair Other Publication mandated? (operator / NRA/ both) Frequency? SeCOM Resolution 18979/99 Standard: ITU Recommend ation E 800 Х Х (max. 5%) (% of connected successfully: 90%) Х Х Х Call set up : max. 10 sec. Х CNC Resolution 2220/2012 of Sep 3 requires operators (including outsourced services, e.g. call centers) to inform CNC of several QoS indicators, mainly regarding the number of customer service and billing claims and to resolve them. Information should be provided quarterly from Nov. 15, 2012 under the format set by CNC. However, CNC publishes this information only on an aggregate basis (details by operator are not provided). Source: Cullen International, Latin America Cross-Country Analysis report, September 2012

12 Brazil Obligation to comply with service indicators? Network coverage Voice Dropped Unconnected Service Indicators Helpdesk availability and response Service provision or activation Fault repair Other Publication mandated? (operator / NRA/ both) Frequency? Not a indicator but a licensing obligation (max. 5%) Х Х O 5 main groups of indicators Users complaints Network Data and internet connection Quality of attendance and to answer user s requests Research indicators Sources: general plan of targets for mobile services PGMQ SMP and management regulation (RGQ SMP) Quality indicators are published by Anatel in its website. Data must be collected by mobile operators and notified to Anatel on a monthly basis. Source: Cullen International, Latin America Cross-Country Analysis report, September 2012

13 Chile Obligation to comply with service indicators? Subtel Resoluión 1490 of Nov. 2006, modified by Resolution 6260 of Nov 2010 Network coverage Voice Dropped Unconnected Service Indicators Helpdesk availability and response Service provision or activation Fault repair Source: Cullen International, Latin America Cross-Country Analysis report, September 2012 Other Publication mandated? (operator / NRA/ both) Frequency? Х Х Х Х Х O (% of completed successfully: 97% in urban areas and 90% in rural areas) For mobile internet: see Subtel s protocol to measure QoS of internet access (incl. mobile). Publication by Subtel every six months (latest available report: 2H 2008) MNOs to publish on their websites a link to Subtel reports.

14 Colombia Obligation to comply with service indicators? CRC Resolution 3067 of May 18, 2011 Network coverage Voice Dropped Х (max. 3% for more populated areas and 6% for sparsely populated areas)) Unconnected (max 6%) (SMS: 90% delivered correctly) Service Indicators Helpdesk availability and response Service provision or activation Fault repair Other Publication mandated? (operator / NRA/ both) Frequency? Х Х.O (See next page ) Defines the indicators for telecommunications services. Standard: ITU TG.1000 CRC resolution 3503 of Dec. 16, 2011, reviewed QoS indicators and parameters, especially regarding fixed and mobile internet access (see Latin America January 2012). Measurements of indicators defined: art. 5 ETSI V1.1.1 ( ). Availability of network elements (e.g. BTS, HLR) SMS delivery rates For mobile Internet: Availability of radio network Ping (a test used to measure the reachability of a host on an IP network, etc.) Average data rate In Dec. 2011, CRC defined levels of service indicators for mobile internet access (see first column). Source: Cullen International, Latin America Cross-Country Analysis report, September 2012

15 Colombia Obligation to comply with service indicators? Network coverage Voice Dropped Unconnected Service Indicators Helpdesk availability and response Service provision or activation Fault repair Other Publication mandated? (operator / NRA/ both) Frequency? Х Х Х.O By operators annually: (publication on their web site of indicators from at least previous year). By NRA: operators must report to CRC Monthly, quarterly, biannually and annually QoS data for periodical publication in its website. In Dec. 2011, CRC required fixed and mobile ISPs to publish on their website all the information on the characteristics of internet access offered; speed, service, as well as the nature and guarantees of the service. ISPs must measure separately the of national and international connections and publish relevant information on their website. With regard to national connections, ISPs are obliged to make available an application on their website to allow users to verify the actual speed received the IP address of origin, download speed and upload speed in Kbps and date and of consultation. Mobile operators may adapt their network to the new obligations by September 30, 2012 (Resolution 3503 of 2011 amended by Resolution 3731 of 2012). Source: Cullen International, Latin America Cross-Country Analysis report, September 2012

16 Costa Rica Obligation to comply with service indicators? Network coverage Voice Dropped Unconnected Service Indicators Helpdesk availability and response Service provision or activation (1 hour maximum) Fault repair (1 hour maximum) Other Publication mandated? (operator / NRA/ both) Frequency?.O (See next page ) Regulation of Provision and Quality of Service, defines indicators for telecom services Standard: ITU TE.800 and TIU TG.1010 Recommendation MNOs must provide Sutel quarterly the maps of areas covered by the network, with a minimum scale of 1:50000 (15 seconds maximum according with ITU T E. 423 Recommendation) Calls completed successfully Clarity of billing Delivery of text messages Delivery of muldia messages Measurements of indicators: ETSI EG Policy Source: Cullen International, Latin America Cross-Country Analysis report, September 2012

17 Mexico Obligation to comply with service indicators? Network coverage Voice Dropped Unconnected Service Indicators Helpdesk availability and response Service provision or activation Fault repair Other Publication mandated? (operator / NRA/ both) Frequency? Х Х Х Mobile Services Quality Fundamenta l Plan Cofetel must publish the approved in Nov results of the Standard: measurements made ETSI TS102 The 2011 Mobile Services pursuant the Quality Quality Fundamental Plan Fundamental Plan. includes indicators for Measurements are scheduled in accordance with quarterly three types of services: plans defined by Cofetel. telephony, SMS and internet NB: See report on local access mobile service (voice telephony, SMS and internet published in Sep. 2012). Source: Cullen International, Latin America Cross-Country Analysis report, September 2012

18 Peru Obligation to comply with service indicators? According to the Telecommun ications Service Quality Rules as reviewed in Network coverage Voice Dropped Unconnected Service Indicators Helpdesk availability and response Service provision or activation Fault repair Other Х Х SMS Delivery Publication mandated? (operator / NRA/ both) Frequency? In operators website, on a monthly basis. Links to operator s websites available in regulator s website. Source: Cullen International, Latin America Cross-Country Analysis report, September 2012

19 Espectro vs Adopción BAM a Sept % Penetración promedio BAM en América Latina Brazil Espectro disponible 524 MHz Penetración BAM 31% Mexico 210 MHz 10% Ecuador 110 MHz 11% Colombia MHz 6% Peru 170 MHz 4% Chile 380 MHz 32% Fuente: Anuncios regulatorios, Informa Telecoms & Media, WCIS+,Noviembre

20 Crecimiento trafico móvil en Colombia Año Espectro subastado MHz MHz MHz # operadores con redes 2 (Claro, Movistar) 3 (Claro, Movistar, Tigo) 4 (Claro, Movistar, Tigo, Une) Suscripciones Penetración Cantidad espectro / usuario 100 K 7 M 16 % 10.7 Hertz 48 M 102 % 4.5 Hertz

21 Crecimiento trafico móvil en Colombia 48 M 10.7 MHz 7 M 4.5 MHz

22 Gracias! Thank you! Erasmo Rojas Director Latin America & Caribbean 4G Americas