60 Years. Directory. Celebrating. VTCI Family of Companies Celebrating 60 Years San Perlita Sebastian Tilden

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1 VTCI Family of Companies Celebrating 60 Years Celebrating 60 Years Directory Annarose Artesia Wells Concepcion Dilley El Sauz Encino Fowlerton Hargill Lasara Lyford McCook Millett Port Mansfield Raymondville San Isidro San Miguel San Perlita Sebastian Tilden

2 Select the broadband access you need and the applications you want. Internet Connection Custom Filtering Solutions High Performance Online Gaming On Premise WiFi Television Entertainment Digital Video Recorder High Definition Programming Streaming Television Local Telephone Enhanced Phone Features Extended Area Service Unlimited Nation Wide Long Distance Connect. Select. Enable.

3 EMERGENCY Numbers FOR EMERGENCIES DIAL FIRE (Bomberos) POLICE (Policia) AMBULANCE (Ambulancia) SHERIFF (Alguacil) POISON CENTER (Centro De Control De Venenos) OTHER IMPORTNANT NUMBERS Ambulance Service Port Mansfield Fire (To Report A Fire) Lyford Raymondville Information and referral to available health and human services TEXAS Connecting People and Services Sheriff Atascosa County...Jourdanton Brooks County... Falfurrias Cameron County...Call 911 Dimmit County... Carrizo Springs Duval County... Benavides & San Diego Frio County...Pearsall or Call 911 Hidalgo County...Call 911 Jim Hogg County...Hebbronville Jim Wells County La Salle County...Cotulla Live Oak County...George West McMullen County... Tilden Starr County... Rio Grande City Webb County...Laredo Willacy County...Raymondville Or Port Mansfield Zapata County...Zapata Zavala County...Crystal City Or Or TELEPHONE SERVICE CALLS Assistance in Dialing...Dial 0 for OPERATOR Directory Assistance Your Local Calling Area*...Dial Within & Outside Your Area Code*... Dial 1 + Area Code (*Applicable Charges Apply) VTCI SERVICE CALLS Business Office Office Hours: Monday Friday 8:00a.m. to 5:00p.m. Help Desk Internet Support Hours: Monday Friday 8:00a.m to 9:00p.m. Saturday 10:00a.m to 7:00p.m. Sunday 1:00p.m. to 7:00p.m. Repair Service Hours: Monday Friday 7:30a.m to 5:00p.m. On-Call Service (24 hours/7 days) South 6th Street Raymondville, Texas Web Page: Phone: (800) Fax: (956) An Independent Telephone Company TELEPHONE DIRECTORY For Annarose, Artesia Wells, Concepcion, El Sauz, Encino. Fowlerton, Hargill, Lasara, McCook, Millett, Mirando City, Port Mansfield, San Isidro, San Miguel, San Perlita, Stillman, Tilden

4 About US Hometown Quality Service & Superior Technology Family of Companies Valley Telephone Cooperative and VTX Telecom are the names rural South Texas communities trust for reliable telephone, high speed internet and quality television entertainment services. For almost 60 years, Valley Telephone Cooperative has provided a full range of telecommunication services to 17 rural communities in South Texas. During this time, our telephone service boundaries have grown from a farmer s fence to a global telecommunication network. Valley Telephone was incorporated under the laws of the State of Texas with charter and articles of incorporation on April 22, The sole purpose was to provide telephone service to rural subscribers deemed unfeasible by the larger phone companies. The Rural Electrification Administration (REA) created a telephone branch and made it possible for telephone cooperatives to borrow funds at a low interest rate over an extended period of time to construct the lines and provide service. In the early years, the Cooperative was comprised of two exchanges serving about one hundred fifty customers in rural Willacy and western Hidalgo Counties. Today, the company continues to grow while still providing the same friendly and quality service it did 50 years ago. VTCI s corporate headquarters are located in Raymondville. Subsidiary companies include VTX Communications, headquartered in Harlingen, and VTX Telecom located in Raymondville. Contact Us: Valley Telephone Cooperative, Inc.: 480 South 6th Street Raymondville, TX VTX Telecom, LLC: 480 South 6th Street Raymondville, TX Board of Directors: VTX Communications, LLC: 401 E. Jackson Street Harlingen, TX The Board of Directors is responsible for the Coop s activities, strategies, and performance. They are elected at-large by all the members (owners) of VTCI. The GM of VTCI reports to the BOD and the BOD, in turn, reports to the members (owners) at our annual meetings. 2 James H. Mann - President J. T. Mayo Jr. - Vice President Margie Pollock - Secretary George Bennack - Treasurer Hilario Alvarado Jr. - Director Arline Harris - Director Charles Fred Hillje - Director Matthew L. Kiefer - Director Sidney Spear - Director Flavio Villarreal - Director

5 Did You Know? About US VALLEY TELEPHONE COOPERATIVE Established in 1952 in Raymondville, TX Parent company of two major subsidiaries: VTX Communications, LLC. (VTXC) & VTX Telecom, LLC. (VTXT) Corporate headquarters, network operations and production studio are located in Raymondville The VTCI Service Center is located in Lasara, TX First company in the U.S. to commit to deliver DSL broadband service to 100% of its subscribers First and only telephone company in South Texas to offer Fiber-To-The-Home (FTTH) services FTTH customers can receive virtually unlimited amounts of bandwidth Only telecommunication company in the region that operates its own production studio and local channel, VTX-TV Serving approximately 5,000 members Members are also owners of the Cooperative and they elect the Board of Directors Service area is 7,300 square miles covering 19 counties 5,200 miles of buried and copper cable 2,100 DSL customers 6,200 access land lines 150 television subscribers VTX COMMUNICATIONS Chartered in 1988 in Raymondville, TX Corporate is located in Harlingen and Network/Technical in McAllen Long distance services are available in the United States and in Mexico 1,500 route mile optic transport services in South Texas to other telecommunication companies Largest wireless internet provider in South Texas, delivering service to over 3,500 customers Provides transport services for 8 of the largest telecommunication companies in Mexico VTX TELECOM Chartered in 1996 in Raymondville, TX Headquartered in Raymondville with branch Serving approximately 600 customers 100% of customers receive Fiber-To-The-Home services Only competitive local exchange provider in Texas delivering service via its own optic network to 100% of its customers located in Dilley, TX 3

6 Table of CONTENTS Page Emergency Numbers...1 About VTCI...2 Table of Contents...4 Coverage Area Map / Zip Codes...5 General Information...6 Extended Area Service...7 Area Code Boundaries...8 Types of Calls...9 LATA Boundaries...10 Direct Distance Calling...11 Area Code Map...12 International Calling...14 VTCI Dialing Plan...15 Caller ID Services...16 Custom Calling Features...19 Customer Rights...23 Credit History & Deposits...24 Complaints...26 Payment of Bills...27 Termination of Service...28 Services (Disabilities)...29 Directory Information...30 Customer Notice...31 Statement of Non-Discrimination...40 Telephone Solicitation...42 Selecting a Telecommunications Carrier...44 Slamming...46 Cramming...48 Do Not Call...49 Page Do-Not-Call List...50 Fraudulent Collect Calls...52 Texas One Call...54 EN ESPAÑOL: Sus Derechos Como Cliente...32 Historia de Credito y Deposito...33 Quejas...35 Pago de Cuentas...36 Cancelacion de Servicio...37 Servicio con Discapacidad...38 Informacion del Directorio...39 Solicitacion por Telefono...43 Seleccion de Utilidad de Telecomunicaciones...45 Cerrarse de Golpe...47 Abarrotar...48 No Llame...49 No Llame de Listada...51 Llamada a Cobrar Fraudulentas

7 COVERAGE Map Coverage Area & Zip Codes ANNAROSE George West ARTESIA WELLS CONCEPCION DILLEY EL SAUZ ENCINO FOWLERTON HARGILL LASARA LYFORD MCCOOK MILLET MIRANDO CITY PORT MANSFIELD RAYMONDVILLE SAN ISIDRO SAN MIGUEL Charlotte SAN PERLITA SEBASTIAN STILLMAN Lyford Sebastian TILDEN

8 General INFORMATION RESPONSIBILITY FOR CHARGES The subscriber assumes responsibility for all charges for telephone service rendered at his telephone, both exchange and toll, including charges for toll messages dialed direct from that telephone without the subscriber s knowledge and toll messages received at the subscriber s telephone on which charges have been reversed, i.e., sent collect. All bills are due and payable 15 days after issue, in the office of Valley Telephone Cooperative Inc., 480 South 6th Street, Raymondville, Texas The Cooperative also assumes no liability in case damage to lines or facilities temporarily make a telephone inoperative. BUSINESS TRANSACTIONS WITH THE COMPANY The Telephone Company business office in Raymondville and Dilley, Texas, are open daily from 8:00a.m. to 5p.m., except Saturdays and Sundays. Requests for new telephone service, changes in or additions to existing service or equipment may be made by our toll free number, my mail, or in person at the business office. Advance notice will help to have the work completed by the day desired. MOVING OUT OF AREA!!! Keep us informed of your current address. It could be worth $!!! As a member of VTCI, you are entitled to capital credits when applicable. If the Cooperative is unable to locate members after three years of capital credits becoming payable and a voluntary capital credit assignment form was signed, the bylaws provide that the capital credits becomes a gift to the Cooperative and will be returned to the general funds of our total membership. If no voluntary capital credit assignment has been designated, the capital credits will then be forwarded to the state. Contact our Capital Credit Department at with your most current address. DIRECTORY USAGE The primary purpose of this directory is to furnish a means of obtaining telephone numbers of subscribers in this area. Addresses are included in the listing to assist in identifying subscribers. It is not intended that this directory be used as a mailing guide. DIRECTORY ACCURACY The company cannot and does not assume any liability because of errors or omissions in compiling this directory. Sometimes, despite careful attention, errors will occur. Please check your listing in the directory. If it is incorrect in any way, please call the Business Office so that it may be corrected in the next issue. The Telephone Company will furnish one directory only per access line. HOW TO HANDLE ANNOYANCE CALLS 1. When answering your telephone, say hello twice. If no answer, HANG UP. 2. Do not give information until you are absolutely certain you know who is speaking. 3. Instruct children not to give any information to strangers over the phone. 4. Hang-up when you hear something off-color or obscene. 5. Never reveal that fact that you are alone. 6. When annoyance calls persist, contact our business office. 7. Calls of a threatening nature should be reported to the local law enforcement agency immediately. 6

9 EXTENDED Area Service Extended Area Service (EAS) telephone service that allows subscribers in one exchange the option to call another participating service provider s subscribers of a reciprocating exchange without a toll charge for an additional monthly charge to the telephone rate. As of the date of this publication, only AT&T and Verizon have chosen to participate in the EAS to VTCI exchanges. ELCS supersedes any EAS. The following NPA-NXX combinations at the To: exchanges are classified as local for customers who reside in these From: VTCI exchanges. Dial all ten (10) digits when calling from one of these VTCI exchanges to one of the EAS exchanges listed. From: Annarose ( ) To: No EAS From: Artesia Wells ( ) To: Cotulla (830) From: Concepcion ( ) To: No EAS From: El Sauz ( ) To: No EAS From: Encino ( ) To: No EAS Extended Local Calling Service (ELCS) telephone service that allows all subscribers in one exchange to call another participating service provider s subscribers of a reciprocating exchange without a toll charge. Members petitioned for and approved VTCI extending the local calling area to include these exchanges as an additional monthly charge to the telephone rates for the respective exchange. As of the date of this publication, only AT&T and Verizon have chosen to participate in the ELCS to VTCI exchanges. The following NPA-NXX combinations at the To: exchanges are classified as local for customers who reside in these From: VTCI exchanges. Dial all ten (10) digits when calling from one of these VTCI exchanges to one of the ELCS exchanges listed. From: Annarose ( ) To: ELCS Not Petitioned From: Artesia Wells ( ) To: ELCS Not Petitioned From: Concepcion ( ) To: Alice (361) - 396, 660, 661, 664, 668 Benevides (361) Falfurrias (361) Hebbronville (361) San Diego (361) From: El Sauz ( ) To: Edinburg (956) - 287, 289, 292, 316, 318, 380, 381, 383, 384, 385, 386, 387, 388, 393, 587 McAllen (956) - 217, 429, 578, 618, 630, 631, 632, 661, 664, 668, 682, 683, 686, 687, 688, 843, 872, 926, 928, 971, 972, 984, 992, 994 Mission (956) - 205, 323, 424, 519, 580, 581, 583, 584, 585 Rio Grande City (956) - 487, 488, 716 Roma (956) - 847, 849 From: Encino ( ) To: Concepcion (361) Falfurrias (361) Kingsville (361) - 221, 516, 592, 593, 595 Premont (361) From: Fowlerton ( ) To: ELCS Rejected by Members From: Fowlerton ( ) To: No EAS From: Hargill ( ) To: Pharr (956) 283, 702, 781, 782, 783, 784, 787 From: LaSara ( ) To: No EAS From: McCook ( ) To: Pharr (956) 283, 702, 781, 782, 783, 784, 787 From: Hargill ( ) To: Edcouch-Villa-Elsa (956) Edinburg (956) - 287, 289, 292, 316, 318, 380, 381, 383, 384, 385, 386, 387, 388, 393, 587 LaSara (956) McAllen (956) - 217, 429, 578, 618, 630, 631, 632, 661, 664, 668, 682, 683, 686, 687, 688, 843, 872, 926, 928, 971, 972, 984, 992, 994 Weslaco (956) - 447, 647, 968, 969, 973 From: LaSara ( ) To: Edcouch-Villa-Elsa (956) 262 Hargill (956) Harlingen (956) - 228, 291, 364, 365, 366, 389, 392, 412, 421, 423, 425, 427, 428, 430, 440, 444, 577, 610, 730, 752, 760 Lyford (956) Raymondville (956) - 398, 689, 690 From: McCook ( ) To: Edinburg (956) - 287, 289, 292, 316, 318, 380, 381, 383, 384, 385, 386, 387, 388, 393, 587 El Sauz (956) McAllen (956) - 217, 429, 578, 618, 630, 631, 632, 661, 664, 668, 682, 683, 686, 687, 688, 843, 872, 926, 928, 971, 972, 984, 992, 994 From: Millett ( ) To: No EAS From: Mirando City ( ) To: No EAS From: Port Mansfield ( ) To: San Perlita (956) From: San Isidro ( ) To: No EAS From: San Miguel ( ) To: No EAS Mission (956) - 205, 323, 424, 519, 580, 581, 583, 584, 585 San Isidro (956) From: Millett ( ) To: Artesia Wells (830) Cotulla (830) Dilley (830) - 326, 965 Fowlerton (830) Pearsall (830) From: Mirando City ( ) To: Bruni (361) Hebbronville (361) Laredo (956) - 315, 523, 693, 712, 717, 718, 721, 722, 723, 724, 725, 726, 727, 728, 729, 753, 764, 790, 791, 794, 795, 796 From: Port Mansfield ( ) To: ELCS Rejected by Members From: San Isidro ( ) To: Edinburg (956) - 287, 289, 292, 316, 318, 380, 381, 383, 384, 385, 386, 387, 388, 393, 587 McAllen (956) - 217, 429, 578, 618, 630, 631, 632, 661, 664, 668, 682, 683, 686, 687, 688, 843, 872, 926, 928, 971, 972, 984, 992, 994 McCook (956) 842 Mission (956) - 205, 323, 424, 519, 580, 581, 583, 584, 585 Rio Grande City (956) - 487, 488, 716 From: San Perlita ( ) To: No EAS From: Stillman ( ) To: No EAS From: Tilden ( ) To: No EAS From: San Miguel ( ) To: Charlotte (830) - 274, 277 Devine (830) - 663, 665 Dilley (830) - 326, 965 Jourdanton (830) - 767, 769 Pearsall (830) From: San Perlita ( ) To: Harlingen (956) - 228, 291, 364, 365, 366, 389, 392, 412, 421, 423, 425, 427, 428, 430, 440, 444, 577, 610, 730, 752, 760 Lyford (956) Port Mansfield (956) Raymondville (956) - 398, 689, 690 Stillman (956) From: Stillman ( ) To: Harlingen (956) - 228, 291, 364, 365, 366, 389, 392, 412, 421, 423, 425, 427, 428, 430, 440, 444, 577, 610, 730, 752, 760 Lyford (956) Raymondville (956) - 398, 689, 690 San Perlita (956) 248 From: Tilden ( ) To: Annarose (361) George West (361) Jourdanton (830) - 767, 769 Pleasanton (830) - 281, 569 Three Rivers (361)

10 Area Codes Boundaries (361) AREA CODE: Annarose Concepcion Encino Mirando City Tilden (830) AREA CODE: Artesia Wells Fowlerton Millett San Miguel (956) AREA CODE: El Sauz Hargill Lasara McCook Port Mansfield San Isidro San Perlita Stillman Please Refer To The ELCS Or EAS Offering On Page 7 For Additional Local Calling Options

11 TYPES of Calls OPERATOR ASSISTANCE An OPERATOR-assisted station call requires OPERATOR assistance for completion. The customer will talk with anyone who answers, but needs an OPERATOR s aid to reach the number or for other reasons. Examples of such calls are Person, Bill to Third Number, Coin Collect, Credit Card and Time Charges. BILL TO THIRD NUMBER Customers may place calls and transfer the charge to another telephone. This service requires OPERATOR assistance. The call may be either station or person. COIN TELEPHONES From coin telephones, see instruction card on or near the phone, or dial OPERATOR. COLLECT You can call collect if the person or business you are calling agrees to pay the charge. If you want to make a collect call, please be sure to tell the OPERATOR when you place the call. CONFERENCE You can talk with several people in different places at the same time. Tell the OPERATOR you wish to make a conference call. A special charge will be made for this type of call. CREDIT CARD A telephone credit card is a convenient way of making long distance calls when away from home. All calls placed using your credit card will be charged to your home or business telephone number. To apply for a credit card, call our business office. INWARD WATS Station-to-Station Long Distance calls may be made without charge to you or to those customers who have Inward Wide Area Telephone Service. They offer this service to their customers calling from specific locations. Dial the Access Code plus Area Code 800 plus the special numbers of customers with this service. To reach Directory Assistance for Inward WATS dial the Access Code plus Area Code 800 plus PERSON Place a person call when you wish to talk to a particular person or extension number. Tell the OPERATOR you wish to make a person call. Rates are higher than station calls and also apply when you talk to an alternate person or extension. Charging begins with the start of conversation. STATION Place a station call if you wish to talk with anyone who answers. Rates for station calls are lower than for person calls. Charging begins when the called telephone is answered. TIME AND CHARGES Customers, when placing calls, may request from the OPERATOR the amount of time charged to the call and the cost associated with the call. This service requires OPERATOR assistance and the call may be either station or person. VTCI INTRALATA RATES 8a.m. to 5p.m. 5p.m. to 11p.m. 11p.m. to 8a.m. M T W T F S S Direct Dialed DAY RATE EVENING RATE NIGHT RATE 8a.m.-5p.m. Mon. - Fri. 5p.m.-11p.m. Sun. - Fri. 11p.m.-8a.m. Daily, All day Sat. & Sun. Until 5p.m. 9

12 LATA Boundaries Local Access Transport Areas 10 Calls Placed Outside Your LATA Boundaries Are Handled By The Long Distance Company Of Your Choice.

13 DIRECT Distance Calling With Direct Distance Dialing (DDD), you can dial your own station-to-station long distance calls. To make Direct Distance Dialing possible, the nation has been divided into more than 120 geographic areas. You probably can obtain the area code of the place you are calling by checking the map. If the map does not clearly show the area code you want, call the OPERA- TOR to obtain the area code. You can dial direct to almost any telephone with a seven-figure number. HOW TO CALL First get the correct local number and the area code of the city you wish to call. Then dial the DDD code that is shown below. Follow the example as shown below. EXAMPLES FOR CALLS INSIDE AND OUTSIDE THE 956/830/361/210 AREA DDD Code Area Code Telephone Number DIRECTORY ASSISTANCE CALLS Dial when you need numbers inside or outside your area code, or 1 (area code) when you need numbers inside or outside your area code. There may be a charge for these calls. HOW TO REACH WATS (800) DIRECTORY ASSISTANCE Dial 1 where required, then code 800 plus BUSY SIGNALS AND NO ANSWERS If you get a busy signal or if no one answers the telephone you are calling, hang up and try the call a little later. LONG DISTANCE DIALING If you have contracted with a company to provide long distance calling services to you, please follow the dialing instructions they have provided you. ALASKA, HAWAII, CANADA, MEXICO AND OVERSEAS CALLS The OPERATOR can provide you with station-to-station and/or person-to-person rate information. 11

14 12 AREA Code Map

15 AREA Codes ALABAMA (AL, Ala.) Birmingham Huntsville Mobile Montgomery ALASKA (AK, Alaska) All Locations AMERICAN SAMOA (AS) ARIZONA (AZ, Ariz.) Flagstaff Glendale Phoenix Scottsdale Tucson ARKANSAS (AR, Ark.) Fort Smith Jonesboro Little Rock Pine Bluff CALIFORNIA (CA, Calif.) Anaheim Bakersfield Burbank Concord Fresno Irvine La Jolla Long Beach Los Angeles (Business) Los Angeles (Other) Modesto Monterey Oakland Palm Springs Palo Alto Pasadena Redding Riverside Sacramento San Bernardino San Diego San Francisco San Jose San Mateo...650, 764 Santa Barbara Santa Monica...310, 424 Santa Rosa Stockton COLORADO (CO, Colo.) Colorado Springs Denver...303, 720 Fort Collins CONNECTICUT (CT, Conn.) Hartford...860, 959 New Haven...203, 475 Stamford...203, 475 DELAWARE (DE, Del.) All Locations DISTRICT OF COLUMBIA (DC, D.C.) All Locations FLORIDA (FL, Fla.) Boca Raton Daytona Beach Ft. Lauderdale...954, 754 Ft. Myers Ft. Pierce Gainesville Jacksonville Key West Lakeland Melbourne Miami...305, 786 Orlando...407, 321 Pensacola Sarasota St. Petersburg SW of Jacksonville Tallahassee Tampa GEORGIA (GA, Ga.) Albany Atlanta...404, 678 Augusta...706, 762 Macon Marietta...678, 770 Savannah GUAM (GU, Guam) HAWAII (HI, Hawaii) All Locations IDAHO (ID, Idaho) All Locations ILLINOIS (IL, Ill.) Aurora Bloomington Champaign Chicago...312, 773 Cicero East St. Louis Joliet Northbrook...847, 224 INDIANA (IN, Ind.) Ft. Wayne Gary Indianapolis Lafayette South Bend Terre Haute IOWA (IA, Iowa) Cedar Rapids Des Moines Mason City Quad Cities Sioux City KANSAS (KS, Kans.) Dodge City Kansas City Topeka Wichita KENTUCKY (KY, Ky.) Ashland Bowling Green Frankfort Lexington Louisville LOUISIANA (LA, La.) Baton Rouge Lafayette New Orleans Shreveport Southeast MAINE (ME, Maine) All Locations MARYLAND (MD, Md.) Baltimore...410, 443 Silver Spring...240, 301 MARSHALL ISLANDS (MH) MASSACHUSETTS (MA, Mass.) Boston...857, 617 Cape Cod...774, 508 Lowell...351, 978 Lynn...339, 781 Springfield MICHIGAN (MI, Mich.) Ann Arbor Detroit Farmington Hills Flint Grand Rapids Kalamazoo Lansing Macomb County...586, 810 Muskegon Pontiac Saginaw Sault Ste. Marie MICRONESIA (FM) MINNESOTA (MN, Minn.) Bloomington Brooklyn Park Duluth Minneapolis Rochester St. Cloud St. Paul MISSISSIPPI (MS, Miss.) Biloxi Jackson...601, 769 Tupelo MISSOURI (MO, Mo.) Columbia Jefferson City Kansas City...816, 975 Sedalia Springfield St. Charles St. Joseph...816, 975 St. Louis...314, 557 MONTANA (MT, Mont.) All Locations NEBRASKA (NE, Nebr.) Grand Island Lincoln Omaha NEVADA (NV, Nev.) Las Vegas Reno NEW HAMPSHIRE (NH, N.H.) All Locations NEW JERSEY (NJ, N. J.) Atlantic City Camden Elizabeth Hackensack...201, 551 New Brunswick...732, 848 Newark...973, 862 Trenton NEW MEXICO (NM, N.M.) All Locations NEW YORK (NY, N.Y.) Albany Binghamton Buffalo Long Island (Suffolk) Long Island (Nassau) New York City Overlay 917 Bronx...718, 347 Brooklyn...718, 347 Manhattan...212, 646 Queens...718, 347 Staten Island...718, 347 Poughkeepsie Rochester Syracuse White Plains NORTH CAROLINA (NC, N.C.) Asheville Charlotte...704, 980 Durham...919, 984 Fayetteville Raleigh...919, 984 Rocky Mount Winston-Salem NORTH DAKOTA (ND, N.D.) All Locations NORTHERN MARIANAS (MP) OHIO (OH, Ohio) Akron...234, 330 Canton...234, 330 Cincinnati Cleveland Columbus Dayton Lorain Marion Toledo...419, 567 OKLAHOMA (OK, Okla.) Ardmore Durant Lawton McAlester Muskogee Oklahoma City Tulsa OREGON (OR, Ore.) Astoria Eugene Portland...503, 971 Salem...503, 971 PALAU (PW) PENNSYLVANIA (PA, Pa.) Allentown...610, 484 Butler...724, 878 Erie Harrisburg Philadelphia...215, 267 Pittsburgh...412, 878 Scranton PUERTO RICO (PR, P.R.) RHODE ISLAND (RI, R.I.) All Locations SOUTH CAROLINA (SC, S.C.) Charleston Columbia Spartanburg SOUTH DAKOTA (SD, S.D.) All Locations TENNESSEE (TN, Tenn.) Chattanooga Clarksville Jackson Knoxville Memphis Nashville TEXAS (TX, Tex.) Abilene Amarillo Austin Beaumont Bryan/College Station.979 Corpus Christi Dallas...214, 972, 469 Del Rio El Paso Fort Worth...682, 817 Galveston Houston...281, 713, 832 Laredo Midland Nacogdoches San Antonio Tyler...430, 903 Waco Wichita Falls UTAH (UT, Utah) Logan Ogden/Provo Salt Lake City VERMONT (VT, Vt.) All Locations VIRGINIA (VA, Va.) Arlington...703, 571 Bristol Charlottesville Norfolk Richmond Roanoke VIRGIN ISLANDS (VI, V.I.) WASHINGTON (WA, Wash.) Bellevue Olympia Seattle Spokane Tacoma Vancouver WEST VIRGINIA (WV, W. Va.) All Locations WISCONSIN (WI, Wis.) Eau Claire Green Bay Kenosha Madison Milwaukee Waukesha WYOMING (WY, Wyo.) All Locations

16 INTERNATIONAL Calling DIALING INSTRUCTIONS FOR INTERNATIONAL CALLS 14 DIALING INSTRUCTIONS STATION-TO-STATION CALLS FOR EXAMPLE: To place a call to Paris, France, to telephone number , you would dial: International Access Code 001 Argentina Buenos Aires Australia Melbourne Sydney... 2 Austria Vienna... 1 Belgium Brussels... 2 Brazil Rio De Janeiro Chile Santiago... 2 Colombia Bogota... 1 China Beijing Costa Rica All Points- Ecuador Quito... 2 El Salvador All Points- Finland Helsinki... 9 Country Code 33 France Marseille Nice Paris... 1 Germany Berlin Bonn Frankfurt Munich Greece Athens... 1 Guatemala Guatemala City... 2 Haiti Port Au Prince... 1 Honduras All Points - Hong Kong Iceland Iran Tehran Ireland, Republic Of Dublin... 1 Israel Jerusalem... 2 Tel Aviv... 3 You can dial many international calls direct. To dial international calls, dial in sequence; International Access Code - 011, Country Code - a two or three-digit number, City Routing Code - a one to four-digit number, Local telephone number City Routing Code You can direct dial international calls on either rotary dial or Touch Tone phones. CODES FOR SOME COUNTRIES & CITIES Numbers adjacent to countries are Country Codes. Numbers adjacent to cities are Routing Codes. For all other international points not listed in this section, dial 0 and tell the operator the country and city you are calling. Italy Rome Venice Japan Tokyo... 3 Korea, North All Points - Korea, South Seoul... 2 Mexico Acapulco Mexico City... 5 Monterrey San Luis Potosi Tijuana Netherlands Holland Amsterdam Norway Oslo... 2 Panama All Points - Peru Lima Philippines Manila... 2 Portugal Lisbon... 1 Local Number Saudi Arabia Riyadh... 3 South Africa Cape Town Spain Madrid Sweden Stockholm... 8 Switzerland Geneva Zurich... 1 Taiwan Taipei... 2 United Kingdom Belfast Edinburgh London Inner Outer Uruguay Mercedes Montevideo... 2 Vatican City All Points - Venezuela Caracas... 2

17 Calling Scope From Calling Scope To VTCI Dialing Plan VTCI CALLING / DIALING PATTERNS Previous Dialing Plan New Dialing Plan Remarks VTCI Local VTCI Local NXX-XXXX NXX-XXXX Same 7 Digit Dialing VTCI Local VTCI Adjacent Exchanges * 1+NXX-XXXX NPA NXX-XXXX New 10 Digit Dialing VTCI Local ILEC EAS-ELCS NXX-XXXX NPA-NXX-XXXX New 10 Digit Dialing VTCI Local ILEC IntraLATA Toll 1+NPA-NXX-XXXX 1+NPA-NXX-XXXX Same 11 Digit Dialing VTCI Local ILEC InterLATA Toll 1+NPA-NXX-XXXX 1+NPA-NXX-XXXX Same 11 Digit Dialing VTCI Local International 011+CC+Number 011+CC+Number Same Digit Dialing VTCI Local International Operator Assisted 0/+CC+Number 0/+CC+Number Same Digit Dialing VTCI Local Operator Assisted 0-/0+NPA-NXX-XXXX 0-/0+NPA-NXX-XXXX Same Digit Dialing VTCI Local Directory Assistance Local or or 411 Same Digit Dialing VTCI Local Directory Assistance Toll 1+NPA NPA Same Digit Dialing VTCI Local Local Emergency or or 911 Same Digit Dialing VTCI Local VTCI Customer Care *300 *300 Same Digit Dialing VTCI Local VTCI Customer Repair Same Digit Dialing VTCI Local VTCI Internet or TV *321 *321 Same Digit Dialing (*) Area Code 956 Adjacent Exchanges are Port San Perlita, Stillman, LaSara, Hargill, McCook, San Isidro, and El Sauz, Area Code 361 Adjacent Exchanges are Encino, Concepcion, and Mirando City Area Code 830/361 Adjacent Exchanges are San Miguel, Millett, Artesia Wells, Fowlerton, Tilden, and Annarose (*) Abbreviations: NPA = Area Code NXX-XXXX = Dial Prefix including telephone number CC = Country Code Calling Scope From VTCI CALLING / DIALING PATTERNS Calling Scope To Calling Scope Dialing Plan VTCI Local VTCI Local Local Numbers NXX-XXXX VTCI Local Valley 956 to 956 VTCI Local Valley 361 to 361 VTCI Local Valley to VTCI Exchanges Port Mansfield, San Perlita, Stillman, LaSara, Hargill, McCook, San Isidro, El Sauz VTCI Exchanges Encino, Concepcion, Mirando City VTCI Exchanges Millett, San Miguel, Fowlerton, and Artesia Wells to Tilden and Annarose (Dilley) EFFECTIVE 1/1/2011 VTCI to VTCI Area Code+Number VTCI to VTCI Area Code+Number VTCI to VTCI Area Code+Number NPA NXX-XXXX NPA NXX-XXXX NPA NXX-XXXX VTCI Local ILEC EAS-ELCS Expanded Local Calling NPA-NXX-XXXX VTCI Local ILEC IntraLATA Toll Long Distance 1+NPA-NXX-XXXX VTCI Local ILEC InterLATA Toll Long Distance 1+NPA-NXX-XXXX VTCI Local International Long Distance 1+CC+Number VTCI Local Operator Assisted Operator Assisted 0-/0+NPA-NXX-XXXX VTCI Local Directory Assistance Local Local Directory Assistance or 411 VTCI Local Directory Assistance Toll Long Distance Directory 1+NPA VTCI Local Local Emergency Emergency or 911 VTCI Local VTCI Customer Care VTCI Business Office *300 VTCI Local VTCI Customer Repair VTCI Service Dispatch 611 VTCI Local VTCI Internet or TV VTCI Technical Support *321 15

18 CALLER ID Services CALLER ID SERVICES FROM VALLEY TELEPHONE COOPERATIVE, INC. Caller ID Services from Valley Telephone Cooperative, Inc. are designed to protect your privacy and give you more control over how you use your phone. These services include Calling Number Delivery, Calling Name Delivery and Anonymous Call Rejection. CALLING NUMBER DELIVERY & CALLING NAME DELIVERY Caller ID is an optional service that lets the subscriber know who is calling even before picking up the phone. Caller ID allows you to see the date, time and phone number (Calling Number Delivery) and/or name (Calling Name Delivery) of most direct-dialed local calls and some long distance calls on a special display unit. A display unit is required, which stores the number and name, as well as the date and time of the call. That way if you re not home, or just don t want to answer the phone, the stored numbers will permit you to return calls. This also works with answering machines or voice messaging systems even if the caller doesn t leave a message. These units are available from various retail vendors, including Valley Telephone Cooperative, Inc. BLOCKING DELIVERY OF YOUR NUMBER If you should ever want to block, or prevent sending your number and name to Caller ID subscribers, you need only dial *67(on a touch-tone phone) before dialing the telephone number. Then you will hear a stutter tone which tells you per-call blocking is working. Calls blocked on a per-call basis will be displayed on the Caller ID display unit as anonymous or private. Per-call blocking is free of charge and automatically available on everyone s line wherever Caller ID is available. There is no need to subscribe to Caller ID to have per-call blocking. It is important to keep in mind that even if you have a non-published or non-listed number your number will be passed along unless you choose to block on a per-call or per-line basis. We believe per-call blocking will provide you with flexibility in those situations when you do not want to have your telephone number or name delivered to Caller ID subscribers. Per-line blocking automatically blocks a customer s number on every call without the need to dial *67. Calls placed from a line that subscribes to per-line blocking will be displayed on the Caller ID display unit as anonymous or private. Customers who subscribe to per-line blocking can unblock their name and/or number on a call-by-call basis. You can turn off per-line blocking on a specific call by dialing *82 (on a touch-tone phone) before dialing the phone number. This feature turns off per-line blocking for only the call placed after *82 is dialed, and will result in your name and/or number being received by subscribers of Caller ID. Once the call is ended, per-line blocking will be restored. If you select per-line blocking, then calls to Anonymous Call Rejection customers will not be completed. If you must reach that customer, you may do so by dialing *82, calling from a pay phone or cellular phone, making a credit card or operator-assisted call, or asking someone who does not have per-line blocking to place the call for you. 16

19 CALLER ID Services EXAMPLES OF CALLER ID MESSAGES Currently there are some calls that Caller ID won t identify. These include cellular calls, some long-distance calls, operator-assisted calls, and calls originating in areas where Caller ID is not available. For these calls, the Caller ID display unit will display the message out of area. Even though you won t have the number, you will still have information about the call, such as the date and time. Below are examples of what will likely be displayed, depending on the type of calls received. TYPE OF CALL CALLER ID MESSAGE EXAMPLES NAME NUMBER DATE TIME Local Calls (1) Doe, Jane /17 9:31a.m. Long Distance By VTCI (1) Smith, John /22 9:14p.m. Pay Phone Pay Phone /20 8:31a.m. Long Distance By Others Out Of Area / Unavailable / Unknown (2) 10/22 9:53p.m. Operator Assisted Credit Card, Cellular Out Of Area / Unavailable / Unknown (2) 11/25 3:00p.m. Per Call Blocked (*67) Private Or Anonymous 11/25 3:06p.m. Per-Line Blocking Private Or Anonymous 11/25 3:18p.m. (1) Only where technically available (2) Unless the long distance company provides the calling telephone number to Valley Telephone Cooperative, Inc. 17

20 CALLER ID Services ANONYMOUS CALL REJECTION (ACR) Anonymous Call Rejection (ACR) is a Caller ID service that allows a subscriber to automatically reject all calls that have been marked anonymous, or blocked. It is not necessary to subscribe to Calling Number Delivery or Calling Name Delivery to subscribe to ACR, nor is a display unit necessary. With ACR, the telephone will not ring if the person calling you has blocked his or her number through per-call or per-line blocking. The caller will receive a message that the party he or she is trying to reach is not accepting calls from a blocked number. The caller will be instructed to redial without blocking the number or be asked to call the operator for assistance in completing the call. (An operator-handling charge will apply.) ACR service also allows you the flexibility to turn on or off your ACR service by dialing a code, which will be provided upon subscription to ACR. It is important to remember that both per-call and per-line blocking will not block your billing telephone number to emergency 9-1-1, nor will it currently prevent your number from being transmitted on 700, 800, 888, or 900 calls. Also, calls made from a pay phone cannot be blocked. NO CHARGE FOR BLOCKING 900/976 CALLS calls If to 900/976 programs are a problem due to unwanted charges, or if a customer wishes to avoid the potential of uncontrolled usage, customers may request 900/976 Call Restriction, which is free upon the initial request, and the telephone company will block access to all 900/976 numbers. Calls to 900/976 services cannot be blocked separately. When access is blocked to one service, the other is automatically blocked also. Some customers telephone numbers do not have access to 900/976 calls at all. To request the blocking service, call Valley Telephone Cooperative, Inc. Some restrictions do apply. In addition to the blocking service, Valley Telephone Cooperative, Inc. can require mandatory blocking of 900/976 programs for non-payment of long distance charges incurred by a customer. NOTICE: Automatic Number Identification Per-line or per call blocking does not prevent transmission of your telephone number when you call a company using an 800, 888, or 900 number or other toll-free number. Therefore, your number may be available to that company s service representative before your call is answered. Cellular Calls When calling on a cellular phone, be prepared to provide the following information: your name, cellular phone number, nature of the emergency, and the location of the incident. Please note: your call may be answered by a telephone company operator or a dispatcher outside of your area. Privacy Considerations The emergency telephone number quickly summons emergency service in a crisis. When you report an emergency by dialing 9-1-1, your telephone number (including non-published numbers) and address may be automatically displayed on a viewing screen located at the answering centers and your call may also be recorded. This display of the calling number and address enables the emergency agency to quickly locate the caller if the call is disrupted by the crisis. 18

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