Where to call. when you need help. donde llamar cuando necesite ayuda 2014/2015

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1 ??????? DIAL MARCA 2-1-1? Where to call when you need help donde llamar cuando necesite ayuda 2014/2015???

2 EMERGENCY SERVICES (24 HOURS) SERVICIOS DE EMERGENCIA (24 HORAS) For POLICE, FIRE, AMBULANCE...Dial/Marca policía, fuego, ambulancia BHDS, Crisis Intervention intervención de crisis Childline and Abuse Registry abuso de niños Domestic Violence Services of Lancaster County abuso doméstico National Suicide Prevention Lifeline Network prevención del suicidio Office of Aging, Lancaster County Toll Free/Llame Gratis elderly abuse abuso de personas de mayor edad Safe Haven newborn protection refugio seguro para recién nacidos The Poison Control Center centro de veneno YWCA Sexual Assault Prevention & Counseling Center abuso sexual MAKE SURE WORKS IN YOUR WORKPLACE United Way is working with all the telephone service providers to ensure that is accessible to anyone who could use help getting connected with resources. To reach by calling from within a workplace, organization or company, the phone system must be programmed to allow it. Please ask your telecommunications department to grant permission to this new dialing code. In the meantime, reach our knowledgeable staff by calling United Way of Lancaster County would like to thank Lancaster County Career & Technology Center for their help in the printing of this guide.

3 HOW TO USE YOUR WHERE TO CALL GUIDE Go to the Table of Contents to find a listing for either the problem that is concerning you or the type of service you need. Then, turn to the page number listed to find an agency that can help. For more information about the programs, call Pennsylvania East by dialing 2-1-1, 24 hours a day/7 days a week. Spanish speaking staff are available Monday through Friday, 7:00 a.m. to 5:00 p.m. This guide lists only agencies that you can contact directly. Most agencies are open Monday through Friday from 8:30 a.m. to 5:00 p.m. However, some agencies will arrange evening hours if you call during the day. Call an agency directly if you need information or to make an appointment. Find agencies with a telecommunication system for the deaf and hard of hearing by looking for numbers under the section of TTY/TDD Numbers. The listing of an agency, program, or service in the directory does not imply endorsement by United Way, Pennsylvania East, or any organization associated with this guide. The Pennsylvania East/United Way of Lancaster County staff compiled this information. While we took great care to list accurate information, we do not accept responsibility for services provided by the agencies and programs listed. If you cannot find the service you need, contact us: Pennsylvania East at United Way of Lancaster County 630 Janet Avenue Lancaster, PA Web: Telephone: Dial Like & Follow PA211East JULY 2014

4 Como Usar Su Guía De Donde Llamar Cuando Necesite Ayuda Encuentre el problema que tienes o el servicio que necesites en el índice siguiente. Después encuentre el número de la página de todas las agencias que puede ayudar. Para información más completa sobre cualquier programa mencionado, llame a Pennsylvania East al marcar en su telefono, 24 horas al día/7 días de la semana. Servicios en español están disponible de lunes a viernes, 7:00 a.m. a 5:00 p.m. La guía incluye solamente esas agencias que usted pueda llamar directamente. La mayoría de las agencias estan abierto de lunes a viernes a partir de las 8:30 a.m. a 5:00 p.m. Sin embargo, algunas agencias arreglarán horas de la tarde si usted llama durante el día. Llame a la agencia para información adicional o para una cita. Un sistema de telecomunicación para el sordo es proporcionado por los números conocido por TTY/TDD. El listado de una agencia, programas o servicios en el directorio no implica endoso alguno por parte de United Way, Pennsylvania East, o cualquier otra organización asociada a esta guía. El personal de Pennsylvania East/United Way of Lancaster County ha recopilado esta información con mucha atención y cuidado para dar la información correcta. Pero no asume la responsabilidad por los servicios prestados por las agencias y programas presentados en esta guía. Si usted no encuentra el servicio que usted necesita, comuníquese con: Pennsylvania East en United Way of Lancaster County 630 Janet Avenue Lancaster, PA Internet: Teléfono: Marca Sígue PA211East julio 2014

5 Abuse/Assault Services... 1 Adoption/Foster Care Services... 1 Aging Services... 1 Alcohol & Drug Abuse Services... 1 County Contracted Providers... 1 Animal Services... 1 Business Information & Counseling Services... 2 Children/Youth Services... 2 At Risk Programs... 2 Growth & Enrichment... 2 Protective Services... 2 Runaways... 2 Clothing Resources... 2 Consumer Services... 3 Counseling Services... 3 Day Care Resources... 4 Adult... 4 Child... 4 Dental Services... 4 Disability Services... 4 Employment Services for People with Disabilities... 4 Recreational Programs for People with Disabilities... 5 Disaster Services... 5 Discrimination... 5 Domestic Violence... 5 Drug Abuse... 5 Education Services... 5 Adult Basic Education... 5 Adult Education... 5 Preschool Education (Nursery Schools)... 5 Special Preschool Programs... 5 Scholarships/Loans... 5 Tutoring... 6 Employment Services... 6 Job & Career Counseling... 6 Job Problems... 6 Job Training/Placement... 6 Unemployment Compensation... 6 Workers Compensation... 6 Environmental Services... 7 Family Planning/Birth Control Information & Services... 7 Financial Assistance... 7 General/Continuing... 7 Health & Medical... 7 Special Kinds of Financial Help... 7 Financial Stability... 7 Food Resources... 8 Financial Assistance... 8 Food Banks... 8 Free/Low Cost Meals... 8 Home Delivered... 8 Nutrition Education... 8 TABLE OF CONTENTS Foster Care... 8 Fuel Assistance... 8 Furniture Resources... 8 Government Offices/Public Officials... 9 Health Education/Information... 9 Health/Medical Centers... 9 HIV/AIDS Services Home Health Care Hospice Services Hospitals Housing & Homelessness Services CHART Emergency Shelters Short-Term/Transitional Housing Section 8/Public Housing Workforce/Affordable Housing Permanent Supportive Housing...11 Specialty Housing...11 Home Repair/Improvement/Weatherization Additional Resources...11 Intellectual and Developmental Disabilities...11 Lead Poisoning...11 Legal Services/Advocacy Libraries Mental Health Services Parenting Programs Personal/Family Problems Pregnancy Services (Including Counseling & Testing) Probation, Parole & Re-Entry Programs Recreation/Social Development For All Ages For Senior Citizens Recycling Refugee/Immigration Services Rental Assistance Respite Care Self-Help/Support Groups Senior Citizens Sexually Transmitted Infections (VD) Shelters Substance Abuse Taxes Teenagers Tenant/Landlord Transportation Services TTY/TDD Numbers Tutoring Services Unfair Treatment Utility Assistance Veterans/Military Services Victim Services Volunteer Referral Services Youth Programs... 17

6 Abuso Y Asalto, Servicios De... 1 Adolescentes Adopción/Cuidado Adoptivo, Servicios De... 1 Alcohol Y Drogas, Servicios De Abuso De... 1 Proveedores Contratado Por El Condado... 1 Ambientales, Servicios... 7 Ancianos Animales, Servicios De... 1 Asilo 15 Bibliotecas Comida, Recursos De... 8 Asistencia Financiera... 8 Bancos De Alimentos... 8 Comidas Gratis Y Bajo Costo... 8 Educación Nutricional... 8 Entregado Al Hogar... 8 Consejo, Servicios De... 3 Consumidor, Servicios Al... 3 Cuidado A Corto Plazo Cuidado Adoptivo, Servicios De... 8 Cuidado Diario, Recursos Para... 4 Adulto... 4 Niño... 4 Cuidado Médico Casero Dentales, Servicios... 4 Desastre, Servicios De... 5 Deshabilidad, Servicios De... 4 Programas Recreacionales Para Los Incapacitados... 5 Servicios De Empleo Para Los Incapacitados... 4 Discriminación... 5 Drogas, Abuso De... 5 Educación, Servicios De... 5 Becas Y Préstamos... 5 Educación Básico Del Adulto... 5 Educación Para Adultos... 5 Educación Preescolar (Párvulos)... 5 Programas Preescolares Especiales... 5 Tutores... 6 Embarazo (Incluye Consejo Y Pruebas), Servicios De Empleo, Servicios De... 6 Asesoramiento Sobre Trabajo Y Carrera... 6 Problemas Del Trabajo... 6 Entrenamiento Y Colocación Del Trabajo... 6 Compensación De Desempleo... 6 Compensación De Trabajadores... 6 Energía, Asistencia De... 8 Enfermedaded De Transmisión Sexual...15 Envejecientes, Servicios A... 1 Estabilidad Financiera... 7 Financiera, Asistencia... 7 Ayuda Financiera De Tipo Especial... 7 General/Continuación... 7 Salud Y Médico... 7 Gobierno/Funcionarios Públicos, Oficinas Del... 9 Índice de Materias Grupos De Apoyo/Apoyo Propio Hospicio, Servicios De Hospitales Impuestos Incapacidad Intelectual Y Del Desarrollo, Servicios De Inquilino/Propietario Jóvenes, Programas Para Legales Y De Apoyo, Servicios Médicos Y De Salud, Centros... 9 Muebles, Recursos De... 8 Negocios, Servicios De Consejos E Información De... 2 Niños Y Jóvenes, Servicios Para... 2 Desarrollo Y Enriquecimiento... 2 Niños Escapados... 2 Programas Para Jóvenes En Riesgo... 2 Servicios Protectores... 2 Padres, Programas Para Los Planificación Familiar Y Anticonceptivo, Servicios E Información Para La... 7 Plomo, Envenenamiento Con Probatoria, Libertad Bajo Palabra Y Reingreso A La Comunidad Problemas Personales O De Familia Reciclaje Recreación/Desarrollo Social Para Todas Las Edades Para Personas De Mayor Edad Refugiados/Inmigrantes, Servicios A Renta, Asistencia Con Pago De Ropa, Recursos De... 2 Salud, Educación/Información De... 9 Salud Mental, Servicios De Servicios Públicos, Asistencia De Sustancias, Abuso De Transportación, Servicios De Tratamiento Injusto TTY/TDD, Números De Tutoría Escolar, Servicios De Veteranos/Militares, Servicios A Víctimas, Servicios De VIH/SIDA, Servicios Violencia Doméstica... 5 Vivienda & Falta De Vivienda, Servicios De.. 10 CHART...10 Mejoras Al Hogar/Reparación/ Climatización...11 Recursos Adicionales Sección 8/Vivienda Pública Vivienda A Corto Plazo Y Transitoria Vivienda De Apoyo Permanente Vivienda De Emergencia Viviendas Especializadas Vivienda Para La Fuerza Laboral/Vivienda Bajo Costo Voluntarios, Referencias De... 17

7 ABUSE/ASSAULT SERVICES abuso y asalto, servicios de ChildLine and Abuse Registry Children & Youth Agency Domestic Violence Services of Lancaster County MidPenn Legal Service Office of Aging, Lancaster County YWCA Sexual Assault Prevention.& Counseling Center (24 Hours/Horas) ADOPTION/FOSTER CARE SERVICES adopción/cuidado adoptivo, servicios de Adoptions From The Heart Bethanna Bethany Christian Services Catholic Charities Chariots Children & Youth Agency COBYS, Adoption Program Families United Network Pressley Ridge AGING SERVICES envejecientes, servicios a AARP Albright LIFE Alzheimer s Disease Education & Referral Center Long Term Living Helpline Medicare Information Hotline Neighborhood Services Office of Aging, Lancaster County Pharmaceutical Assistance Contract for Elderly (PACE) The Lodge Life Services, Senior Services Volunteer Income Tax Assistance (VITA)... Dial/Marca free tax preparation preparación de impuestos gratis ALCOHOL & DRUG ABUSE SERVICES alcohol y drogas, servicios de abuso DE Al-Anon/Alateen Alcoholics Anonymous of Lancaster County Bureau of Liquor Control Enforcement, Pennsylvania State Police Compass Mark, Inc Drug & Alcohol Commission, Lancaster County Drug Enforcement Task Force Gate House for Men, The Gate House for Women, The Lancaster Hogar Crea, Inc Manos House residential rehab for ages rehabilitación para edades Mothers Against Drunk Driving (MADD) Narcotics Anonymous Pennsylvania SADD (Students Against Destructive Decisions) Salvation Army men only hombres solamente Vantage women & women with children mujeres & mujeres con niños White Deer Run of Lancaster COUNTY CONTRACTED PROVIDERS PROVEEDORES CONTRATADO POR EL CONDADO Addiction Recovery Systems (ARS) of Lancaster Elsie Shenk Outpatient Center Gate House Outpatient HSA Counseling, Inc Lancaster Clinical Counseling Associates Naaman Center Nuestra Clinica Pennsylvania Counseling Services T.W. Ponessa & Associates Counseling Services, Inc Wellness Counseling Associates ANIMAL SERVICES ANIMALES, SERVICIOS DE Bureau of Dog Law Enforcement Bureau of Police (City Only) ciudad solamente Game Commission, Pennsylvania Helping Hands for Animals of Lancaster County, Inc Humane League of Lancaster County, Inc. (24 Hours/Horas) Lancaster County SPCA Organization for Responsible Care of Animals (24 Hours/Horas) Pet Pantry of Lancaster County Treasurer, Lancaster County dog, hunting & fishing licenses licencias para perros, cacería y pescadores PA East: Where To Call When You Need Help (Donde Llamar Cuando Necesite Ayuda) 2014/2015 1

8 BUSINESS INFORMATION & COUNSELING SERVICES negocios, servicios de consejos e información DE ASSETS BASE, Inc Better Business Bureau Center for Entrepreneurial Assistance Office Community First Fund Downtown Investment District Authority Duke Street Business Center at Lancaster Public Library Economic Development Assistance Lancaster Chamber of Commerce & Industry Service Corps of Retired Executives (SCORE) Small Business Administration, U.S Small Business Institute (Millersville University) For other Chamber of Commerce numbers, call Pennsylvania East... Dial Para otros números del Chamber of Commerce, llame a Pennsylvania East...Marca CHILDREN/YOUTH SERVICES niños y jóvenes, servicios PARa AT RISK PROGRAMS PROGRAMAS PARA JÓVENES EN RIESGO Catholic Charities, In-Home Intensive Program Compass Mark, Inc Diakon Safe Families for Children temporary care cuidado temporero Youth Advocate Program Youth Aid Panel Youth Intervention Center GROWTH & ENRICHMENT DESARROLLO Y ENRIQUECIMIENTO 4H Clubs (Penn State Extension Services) American Red Cross of the Susquehanna Valley Arbor Place, The Mix at Behavioral Health and Developmental Services, Early Intervention Big Brothers/Big Sisters of Lancaster County, Inc Boy Scouts of America Boys & Girls Club of Lancaster Cornerstone Community Ministries Crispus Attucks Community Center Easter Seals South Central PA Factory Youth Center Girl Scouts in the Heart of PA Junior Achievement of Central Pennsylvania Inc LaAcademia Lancaster Partnership Charter School Lancaster Family YMCA City Center Lampeter-Strasburg New Holland Lighthouse Youth Center LUMINA Rainbow s End Youth Services S. June Smith Center School District of Lancaster, Homeless Student Project Schreiber Pediatric Rehab Center of Lancaster County Teen Central Teen Haven YMCA, Adamstown YWCA For additional resources call Pennsylvania East... Dial Para recursos adicionales, llame a Pennsylvania East...Marca PROTECTIVE SERVICES SERVICIOS PROTECTORES Children & Youth Agency RUNAWAYS NIÑOS ESCAPADOS Child Find Inc Boys Town National Hotline National Runaway Switchboard Nineline CLOTHING RESOURCES ropa, recursos de Columbia Presbyterian Church Outreach Program Columbia Professional Clothing Bank Corner of Hope Clothing Bank PA East: Where To Call When You Need Help (Donde Llamar Cuando Necesite Ayuda) 2014/2015

9 Ephrata Area Social Services Hopeland UMC Clothing Bank Jars of Hope Lancaster County Council of Churches LUMINA Professional Clothing Bank Open Door Clothing Bank Salem Family Ministry For referrals to local thrift shops, call Pennsylvania East... Dial Para referencia de las tiendas locales de segunda mano, llame a Pennsylvania East...Marca CONSUMER SERVICES consumidor, servicios al Better Business Bureau Bureau of Charitable Organizations Bureau of Consumer Protection, Pennsylvania Bureau of Professional & Occupational Affairs Consumer Advocate, PA Consumer Product Safety Commission, U.S. (Taped Messages) mensajes grabados Credit Bureau of Lancaster County, Inc Insurance Department, PA Toll-Free/Llame Gratis Lancaster Mediation Center Public Utility Commission For toll-free information numbers & other resources that handle specific consumer problems, call Pennsylvania East... Dial Para los números de información y otros recursos que manejan problemas específicos del consumidor libres de cargo, llame a Pennsylvania East...Marca COUNSELING SERVICES consejo, servicios de Abundant Living Ministries Breath of Life Ministries Ephrata Lancaster Catholic Charities, Counseling Services COBYS Family Services Toll- Free/Llame Gratis CONTACT Lancaster Helpline Adamstown, Denver, Ephrata, Reamstown & Terre Hill Solanco Deaf Contact (24 Hours/Horas) TTY Crossroads Counseling Services District Attorney s Office, Victim/Witness Services Family Resource and Counseling Centers Gap Campus Lancaster Campus Lancaster Clinical Counseling Associates New Hope Community Life Ministry Pennsylvania Counseling Services Philhaven Behavioral Healthcare Services Elizabethtown Ephrata Lancaster Toll-Free/Llame Gratis Pressley Ridge Samaritan Counseling Center SHARE miscarriages, stillbirths, early infant death abortos, partos muertos, infantil muerto temprano Upward Call and Shepherd s Touch Counseling Services YWCA Sexual Assault Prevention & Counseling Center (24 Hours/Horas) PA East: Where To Call When You Need Help (Donde Llamar Cuando Necesite Ayuda) 2014/2015 3

10 DAY CARE RESOURCES CUIDADO DIARIO, RECURSOS PARA ADULT ADULTO Adult Day Services at Garden Spot Village Albright LIFE Concepts mentally disabled persons personas mentalmente incapacitado Ephrata Area Rehab Services Lancaster/Lititz Excentia Lancaster Generations Adult Day Services Landis Homes Adult Day Services Masonic Village at Elizabethtown Office of Aging, Lancaster County CHILD NIñO Child Care Information Services (CCIS) Helping Hand Children s Center Mom s House Pennsylvania East... Dial/Marca preschool & summer camp listings listado de programas preescolares y campamentos de verano Wonder Kids Medical Daycare DENTAL SERVICES dentales, servicios Children s Dental Services of Columbia children ages 5 and younger niños edades 5 y menores DALCO (Dental Access Lancaster County) Lancaster Cleft Palate Clinic Lancaster County Dental Society SouthEast Lancaster Health Services Water Street Health Services Welsh Mountain Health Centers DISABILITY SERVICES Deshabilidad, servicios DE Bureau of Blindness & Visual Services Center for Autism & Developmental Disabilities Client Assistance Program Deaf and Hard-of-Hearing Services of Lanc Co Case Management manejo de caso Hearing Testing (Voice/TTY) prueba auditiva (voz y TTY) Interpreting/Interpretación Video Phone teléfono con video (VP) Disability Empowerment Center Greystone Manor Therapeutic Riding, Inc Joni & Friends KPETS Lancaster Cleft Palate Clinic Lancaster-Lebanon IU 13 (Voice/Voz & TTY) special services for preschool to age 21 servicios especiales para niños preescolares y personas incapacitadas hasta los 21 años Office of Vocational Rehabilitation, Pennsylvania (Voice/Voz & TTY) PA Relay Service (Voice/Voz) Red Rose Transit Authority, Shared Ride (Access) S. June Smith Center children from birth to 21 years niños recien nacidos hasta los 21 años Schreiber Pediatric Rehab Center of Lancaster County Special Kids Network Recreation & Leisure Line Spina Bifida Resource United Disabilities Services VisionCorps School districts offer special programs for their own students. Call schools directly or for appropriate numbers, call Pennsylvania East... Dial Los distritos de la escuela ofrecen programas especiales para sus propios estudiantes. Llame las escuelas directamente o para los números de teléfono apropiados llame a Pennsylvania East...Marca EMPLOYMENT SERVICES FOR PEOPLE WITH DISABILITIES SERVICIOS DE EMPLEO PARA LOS INCAPACITADOS AHEDD Bureau of Blindness & Visual Services Concepts Ephrata Area Rehab Services, Employment Project Goodwill Keystone Area Lighthouse Vocational Services PA East: Where To Call When You Need Help (Donde Llamar Cuando Necesite Ayuda) 2014/2015

11 Occupational Development Center Office of Vocational Rehabilitation, Pennsylvania Tempo Clubhouse UDS, Employment Services VisionCorps RECREATIONAL PROGRAMS FOR PEOPLE WITH DISABILITIES PROGRAMAS RECREACIONALES PARA LOS INCAPACITADOS Alpha Clubs Arch Street Center Excentia Walnut Street ICAN Schreiber Pediatric Rehab Center Special Olympics of Lancaster County DISASTER SERVICES desastre, servicios de American Red Cross, Health and Safety Services Emergency Management Agency Lancaster County Mennonite Disaster Services Volunteers/Voluntarios Salvation Army For additional resources during times of disaster call Pennsylvania East... Dial Para recursos adicionales durante tiempos de desastre llame a Pennsylvania East...Marca DISCRIMINATION discriminación See UNFAIR TREATMENT Busque TRATAMIENTO INJUSTO DOMESTIC VIOLENCE VIOLENCIA DOMÉSTICA See ABUSE/ASSAULT SERVICES Busque ABUSO Y ASALTO, SERVICIOS DE DRUG ABUSE drogas, abuso de See ALCOHOL & DRUG ABUSE SERVICES Busque ALCOHOL Y DROGAS, SERVICIOS DE ABUSO DE EDUCATION SERVICES educación, servicios de ADULT BASIC EDUCATION EDUCACIÓN BáSICO DEL ADULTO Adult Education, Lancaster-Lebanon IU Crispus Attucks, Community Center Janus School Literacy Council of Lancaster-Lebanon, The Spanish American Civic Association, Tec Centro ADULT EDUCATION EDUCACIóN PARA ADULTOS All colleges and most school districts provide Adult Education courses. Contact schools directly or call Pennsylvania East for appropriate phone numbers... Dial Todas las universidades y la mayoría de los distritos escolares proveen cursos de enseñanza para adultos. Llame a las escuelas directamente, o llame a Pennsylvania East para los números de teléfono apropiados...marca PRESCHOOL EDUCATION EDUCACIÓN PREESCOLAR (Nursery Schools) (Escuela de Párvulos) Call Pennsylvania East for information on Preschool Programs in Lancaster County... Dial Llame a Pennsylvania East para información sobre Programas Preescolares en el Condado de Lancaster...Marca SPECIAL PRESCHOOL PROGRAMS PROGRAMAS PREESCOLARES ESPECIALES Community Action Program Head Start Toll-Free/Llame Gratis Lancaster-Lebanon IU 13, Early Intervention Program S. June Smith Center Schreiber Pediatric Rehab Center SCHOLARSHIPS/LOANS BECAS Y PRÉSTAMOS Lancaster Dollars for Higher Learning Pennsylvania Higher Education Assistance Agency (PHEAA) PA East: Where To Call When You Need Help (Donde Llamar Cuando Necesite Ayuda) 2014/2015 5

12 TUTORING TUTORES Arbor Place Boys & Girls Club Columbia Clubhouse Children s Dyslexia Centers, Inc Crispus Attucks Community Center Janus School Literacy Council of Lancaster-Lebanon, The Love INC of Lancaster County Migrant Education Program Teen Central Teen Haven YMCA, Lancaster Family EMPLOYMENT SERVICES empleo, servicios de JOB & CAREER COUNSELING ASESORAMIENTO SOBRE TRABAJO Y CARRERA Arbor Education and Training Job Corps New Choices Career Development Program Pathstone Corporation Pennsylvania CareerLink Lancaster County JOB PROBLEMS PROBLEMAS DEL TRABAJO Bureau of Labor Law Compliance, Pennsylvania Community Services of Organized Labor (CSOL) Department of Labor & Industry, Pennsylvania Occupational Safety/Health Administration (OSHA) Wage and Hour Division, U.S. Department of Labor For information on health & safety, wages, benefits, etc., call Pennsylvania East for referrals to appropriate agencies... Dial Para información sobre salud y seguridad, los salarios, beneficios, etc., llame a Pennsylvania East para referencias a las agencias apropiadas...marca JOB TRAINING/PLACEMENT ENTRENAMIENTO Y COLOCACIÓN DEL TRABAJO Goodwill Keystone Area Job Corps Lancaster County Career and Technology Center Brownstown Campus Mount Joy Campus Willow Street Campus New Choices Career Development Program Office of Aging, Lancaster County Office of Vocational Rehabilitation, Pennsylvania Pathstone Corporation Pennsylvania CareerLink Lancaster County Spanish American Civic Association, Tec Centro UNEMPLOYMENT COMPENSATION COMPENSACIÓN DE DESEMPLEO Community Services of Organized Labor (CSOL) Lancaster Unemployment Compensation Service Center Toll-Free/Llame Gratis PAT Claims Only demandas de PAT solamente WORKERS COMPENSATION COMPENSACIÓN DE TRABAJADORES Bureau of Workers Compensation, PA (Harrisburg) Community Services of Organized Labor (CSOL) PA East: Where To Call When You Need Help (Donde Llamar Cuando Necesite Ayuda) 2014/2015

13 ENVIRONMENTAL SERVICES ambientales, servicios American Lung Association of Pennsylvania Bureau of Solid Waste & Recycling Center, Lancaster City Department of Environmental Protection Environmental Emergencies Toll-Free/Llame Gratis Lancaster County Conservation District Lancaster County Environmental Center Lancaster Farmland Trust Occupational Safety/Health Administration (OSHA) Penn State Cooperative Extension & Outreach Solid Waste Management Authority FAMILY PLANNING/BIRTH CONTROL INFORMATION & SERVICES planificación familiar y AnticonceptiVO, servicios e información para la Birth Care & Family Health Services: A Midwifery Planned Parenthood Keystone SouthEast Lancaster Health Services Welsh Mountain Health Centers FINANCIAL ASSISTANCE financiera, asistencia GENERAL/CONTINUING GENERAL/CONTINUACIÓN Assistance Office, Lancaster County, Cash Assistance Domestic Relations Section Social Security Administration Lancaster Office National Office HEALTH & MEDICAL SALUD Y MÉDICO Assistance Office, Lancaster County, Medicaid Bureau of Workers Compensation, Pennsylvania (Harrisburg) CHIP/Healthy Kids Helpline KIDS(5437) PALCO (Project Access Lancaster County) Partnership for Prescription Assistance Pharmaceutic Assistance Contract for Elderly (PACE) Social Security Administration (Medicare) Lancaster Office National Office SPECIAL KINDS OF FINANCIAL HELP AYUDA FINANCIERA DE TIPO ESPECIAL Child Care Information Services (CCIS) Toll-Free/Llame Gratis Community Action Program Toll-Free/Llame Gratis Columbia Ephrata Solanco utilities servicios públicos Office of Victims Services Lancaster Unemployment Compensation Service Center Neighborhood Services representative payee/guardianship/durable power of attorney representante beneficiario/tutela/poder (autoridad) Pennsylvania East... Dial/Marca rent assistance intakes/assessments, no direct monetary aid evaluaciones para ayuda de pago de renta, no hay ayuda monetaria directa The Lodge Life Services representative payee services representante beneficiario Victim/Witness Services For additional referrals, call Pennsylvania East... Dial Para referencias adicionales, llame a Pennsylvania East...Marca FINANCIAL STABILITY ESTABILIDAD FINANCIERA Bank On Lancaster... Dial/Marca second chance bank accounts cuentas bancarias de segunda oportunidad LHOP homebuyer initiative iniciativa para compradores de vivienda Tabor Community Services financial literacy classes clases de educación financiera PA East: Where To Call When You Need Help (Donde Llamar Cuando Necesite Ayuda) 2014/2015 7

14 Volunteer Income Tax Assistance (VITA)... Dial/Marca free tax preparation preparación de impuestos gratis FOOD RESOURCES comida, recursos de FINANCIAL ASSISTANCE ASISTENCIA FINANCIERA Assistance Office, Lancaster County, Food Stamps (SNAP) WIC (Women, Infants & Children) Toll-Free/Llame Gratis Columbia Ephrata Lancaster Quarryville FOOD BANKS BANCOS DE ALIMENTOS Columbia Food Bank Crispus Attucks Food Bank Factory Ministries, The Pequea Valley school district residents residentes del distrito escolar de Pequea Valley East Donegal/Conoy Area Christian Food Bank Ephrata Area Social Services (Northern Lancaster County) Harvest of Hope Community Food Bank Conestoga Valley school district residents residentes del distrito escolar de Conestoga Valley Hempfield Area Food Pantry Hempfield school district residents residentes del distrito escolar de Hempfield Jars of Hope Jean Polite Food Bank Lancaster County Council of Churches, Food/Clothing Bank Salvation Army Salvation Army Extension Units... Dial/Marca Solanco Food Bank Water Street Ministries, Outreach For additional resources call Pennsylvania East... Dial Para recursos adicionales, llame a Pennsylvania East...Marca FREE/LOW COST MEALS COMIDAS GRATIS Y BAJO COSTO Pennsylvania East... Dial/Marca complete, updated list of free meal locations throughout Lancaster County lista completa y actualizado de comidas gratis localizados en el condado de.lancaster HOME DELIVERED ENTREGADO AL HOGAR Meals On Wheels Christiana/Atglen Columbia Elizabethtown Ephrata Area Gap Hempfield Area Lampeter/Lancaster Lititz Manheim Millersville Mount Joy/Marietta New Holland/Leola Paradise Solanco NUTRITION EDUCATION EDUCACIÓN NUTRICIONAL American Diabetes Association American Heart Association, Lancaster Division American Institute for Cancer Research-Nutrition Hotline Penn State Cooperative Extension Unit WellSpan Ephrata Community Hospital, Wellness Center FOSTER CARE cuidado adoptivo, Servicios de See ADOPTION/FOSTER CARE SERVICES Busque ADOPCIóN/CUIDADO ADOPTIVO, SERVICIOS DE FUEL ASSISTANCE energía, asistencia de See UTILITY ASSISTANCE Busque SERVICIOS PÚBLICOS, ASISTENCIA DE FURNITURE RESOURCES muebles, recursos de Community Clearinghouse Agency PA East: Where To Call When You Need Help (Donde Llamar Cuando Necesite Ayuda) 2014/2015

15 Ephrata Area Social Services (Northern Lancaster County) Goodwill Keystone Area Salem Family Ministry Salvation Army Thrift Store GOVERNMENT OFFICES/PUBLIC OFFICIALS GOBIERNO/FUNCIONARIOS PÚBLICOS OFICINAS DEL For information on municipal services & complaints, call your local city, township or borough office or Pennsylvania East for appropriate phone numbers... Dial Para información sobre servicios y quejas municipales, llame a la oficina municipal de su ciudad local o Pennsylvania East para los números de teléfono apropiados...marca HEALTH EDUCATION/INFORMATION SALUD, EDUCACIóN/información de AFL-CIO Blood Bank (Individual/Group Membership) Contact CSOL Allergy & Asthma Foundation of Lancaster County Alzheimer s Association American Cancer Society American Diabetes Association (Regional Office) American Heart Association, Lancaster Division American Lung Association of Pennsylvania American Red Cross, Susquehanna Valley Arthritis Foundation, Central PA Chapter Cystic Fibrosis Foundation, Central PA Chapter Deaf and Hard-of-Hearing Services of Lancaster County Healthy Baby Helpline Kidney Foundation of Central PA Leukemia & Lymphoma Society March of Dimes Foundation Medicare Information Hotline Muscular Dystrophy Association National Multiple Sclerosis Society, Eastern Regional Planned Parenthood Keystone S. June Smith Center Schreiber Pediatric Rehab Center Spina Bifida Resource State Health Center, Lancaster St. Joseph Health Ministries VisionCorps Wellness Center, LGH WellSpan Ephrata Community Hospital, Wellness Center, HEALTH/MEDICAL CENTERS médicos y de salud, centros Birth Care & Family Health Services: A Midwifery Clinic for Special Children Hope Within Community Health Center Lancaster General Health Express, Giant-Lancaster Urgent Care-Ephrata Urgent Care-Lancaster Planned Parenthood Keystone River of Life Health Center SouthEast Lancaster Health Services Water Street Health Services Welsh Mountain Health Centers For a list of additional Health and Medical Centers located throughout Lancaster County, call Pennsylvania East... Dial Para obtener una lista de otros Centros Médicos y de Salud en el Condado de Lancaster, llame a Pennsylvania East...Marca PA East: Where To Call When You Need Help (Donde Llamar Cuando Necesite Ayuda) 2014/2015 9

16 HIV/AIDS SERVICES vih/sida, servicios Alder Health Services Comprehensive Care Medicine (LGH) Gathering Place, The Nuestra Clinica Planned Parenthood Keystone SouthEast Lancaster Health Services State Health Center, Lancaster State Health Hotline referrals to emergency shelters and transitional housing programs. For pre-screening and referral services... Dial El programa CHART (un equipo comunitario cual completa evaluaciónes de la falta de vivienda y servicios de referido) ayuda a las personas y las familias evitar la falta de vivienda o volver a vivienda estable rápidamente. Cuando sea necesario, se hacen referencias a viviendas de emergencia y programas de vivienda transitoria. Para un evaluación y servicios de referencias...marca HOME HEALTH CARE cuidado médico casero Affilia Home Health Brethren Village Home Care Ephrata Community Home Care Landis at Home UDS, In-Home Personal Care For additional resources call Pennsylvania East... Dial Para recursos adicionales llame a Pennsylvania East...Marca HOSPICE SERVICES hospicio, servicios de Hospice & Community Care Masonic Village HOSPITALS hospitales WellSpan Ephrata Community Hospital Heart of Lancaster Regional Medical Center Lancaster General Hospital Lancaster General Women & Babies Hospital Lancaster Regional Medical Center Penn State Hershey Medical Center HOUSING & HOMELESSNESS SERVICES VIVIENDA & falta de vivienda, servicios DE CHART CHART The Community Homelessness Assessment & Referral Team (CHART) helps individuals and families avoid homelessness or return to stable housing quickly. When needed, will make EMERGENCY SHELTERS VIVIENDA DE EMERGENCIA Community Homeless Outreach Center daytime drop-in shelter albergue abierto durante el día solamente Domestic Violence Services of Lancaster County Water Street Ministries Winter Emergency Shelter... Dial/Marca several Lancaster County communities operate winter shelter programs from December through March, call for appropriate numbers varios comunidades en el Condado de Lancaster ofrecen albergues durante el invierno (diciembre hasta marzo), llame para los números apropiados SHORT-TERM/TRANSITIONAL HOUSING VIVIENDA A CORTO PLAZO Y TRANSITORIA See HOUSING & HOMELESSNESS SERVICES-CHART Busque VIVIENDA & FALTA DE VIVIENDA- CHART SECTION 8/PUBLIC HOUSING SECCIÓN 8/VIVIENDA Pública Lancaster City Housing Authority Lancaster County Housing and Redevelopment Authority WORKFORCE/AFFORDABLE HOUSING VIVIENDA PARA LA FUERZA LABORAL/ VIVIENDA BAJO COSTO Community Basics Housing Development Corporation Spanish American Civic Association Development Corporation For listings of rental property locations and numbers, visit or call Pennsylvania East... Dial PA East: Where To Call When You Need Help (Donde Llamar Cuando Necesite Ayuda) 2014/2015

17 Para una lista y números de propiedades de alquiler visita o llame a Pennsylvania East...Marca PERMANENT SUPPORTIVE HOUSING VIVIENDA DE APOYO PERMANENTE Fordney House Lincoln House Market View Apartments Pioneer House SPECIALTY HOUSING VIVIENDAS ESPECIALIZADAS Beth Shalom House of Peace ex-offenders, women with children ex-delincuentes, mujeres con niños Bethany Christian Services temporary care for children birth to 17 years cuidado a corto plazo para niños de edades 0-17 años Bridge of Hope mentoring, support for single mothers apoyo y ayuda para madres solteras Deb s House short term respite homes for children 0-6 years cuidado a corto plazo para niños de edades 0-6 años House of His Creation (Lititz) pregnant/parenting women ages para mujeres embarazadas de edades House of Ruth ex-offenders, women only ex-delincuentes, mujeres solamente Lourdeshouse (Harrisburg) group home for pregnant women vivienda de grupo para mujeres embarazadas The Lodge Life Services, Supported Housing & Outreach Program supportive services for homeless persons with MH diagnosis sirve personas sin hogar diagnosticados con problemas de salud mental Transition to Community ex-offenders, men only ex-delincuentes, hombres solamente United Veterans Beacon House veterans only veteranos solamente HOME REPAIR/IMPROVEMENT/WEATHERIZATION Mejoras Al Hogar/Reparación/Climatización Housing & Neighborhood Revitalization Unit, City of Lancaster Lancaster County Housing and Redevelopment Authority PPL Corporation UGI USDA, Rural Development ADDITIONAL RESOURCES RECURSOS ADICIONALES Base, Inc Fair Housing Center Habitat For Humanity, Lancaster Area Lancaster Housing Opportunity Partnership Property Maintenance Unit, City of Lancaster Tabor Community Services For additional resources call Pennsylvania East... Dial Para recursos adicionales, llame a Pennsylvania East...Marca INTELLECTUAL AND DEVELOPMENTAL DISABILITIES SERVICES Incapacidad intelectual y del desarrollo, servicios DE Adult Probation & Parole AHEDD Behavioral Health & Developmental Services Early Intervention intervención temprana Intellectual Disabilities incapacidad intelectual Community Services Group Concepts Ephrata Area Rehab Services Excentia Corporation Excentia Walnut Street Friendship Community Keystone Human Services Lancaster County Special Olympics Lancaster-Lebanon IU 13, Early Intervention Program Lighthouse Vocational Services S. June Smith Center The Arc of Lancaster County LEAD POISONING plomo, envenenamiento con Childhood Lead Poisoning Prevention Program free testing for children under 6 years pruebas gratis para niños menores de 6 años Lead Information Line State Health Center, Lancaster PA East: Where To Call When You Need Help (Donde Llamar Cuando Necesite Ayuda) 2014/

18 LEGAL SERVICES/ADVOCACY legales y de apoyo, servicios AARP American Civil Liberties Union (ACLU) Center for Disability Law & Policy, Client Assistance Program Court Appointed Special Advocates (CASA) District Attorney s Office Prosecution Victim/Witness Services Domestic Violence Legal Clinic Lancaster Bar Association Lancaster Mediation Center MidPenn Legal Service Toll-Free/Llame Gratis Neighborhood Services Public Defender s Office The Lodge Life Services, Senior Services LIBRARIES BIBLIOTECAS Christian Library of Lancaster Library System of Lancaster County Adamstown Area Library Columbia Public Library Eastern Lancaster County Library Elizabethtown Public Library Ephrata Public Library Lancaster Public Library Duke Street Leola Branch Mountville Branch Lititz Public Library Manheim Community Library Manheim Township Public Library Milanof-Schock Library Moores Memorial Library Pequea Valley Public Library Quarryville Library Salisbury Township Branch Shuts Environmental Library Strasburg-Heisler Library The Well Spring Library (LGH) MENTAL HEALTH SERVICES salud mental, servicios de Adult Probation & Parole Arch Street Center Behavioral Health and Developmental Services Children s Mental Health salud mental de niños Crisis Intervention intervención de crisis MH Case Management manejo de caso de salud mental Catholic Charities In-Home Intensive Program programa intensivo en el hogar Intensive Day Treatment tratamiento intensivo de día Outpatient Program program de paciente externo Center for Autism & Developmental Disabilities Community Services Group Compeer Lancaster Concepts Keystone Human Services Lighthouse Vocational Services MAPS Behavioral Health Services Mental Health America of Lancaster County NAMI Pennsylvania, Lancaster County Affiliate No Longer Alone Ministries Nuestra Clinica Parent Involved Network Philhaven Behavioral Healthcare Tempo Clubhouse PA East: Where To Call When You Need Help (Donde Llamar Cuando Necesite Ayuda) 2014/2015

19 The Lodge Life Services, Supported Housing Program Youth Advocate Program PARENTING PROGRAMS padres, programas para los Children s Playroom of Lancaster County COBYS Family Life Center Lancaster Family Center Path Program Susquehanna Valley Pregnancy Services PERSONAL/FAMILY PROBLEMS problemas personales o de familia See COUNSELING SERVICES & SELF HELP/SUPPORT GROUPS Busque CONSEJO, SERVICIOS DE Y GRUPOS DE APOYO/APOYO PROPIO PREGNANCY SERVICES (INCLUDING COUNSELING & TESTING) embarazo, servicios de (incluye consejo y pruebas) A Woman s Concern Adoptions From The Heart Bethany Christian Services Birth Care & Family Health Services: A Midwifery Catholic Charities Cornerstone Pregnancy Care Services Healthy Baby Helpline Healthy Beginnings Plus (Ephrata Hospital) Healthy Beginnings Plus (Lancaster General) House of His Creation (Lititz) home for pregnant or parenting women hogar para mujeres embarazadas o mujeres solteras con hijos Lancaster County Coalition for Healthy Mothers, Healthy Babies Lourdeshouse Maternity Home March of Dimes Foundation Nurse Family Partnership Planned Parenthood Keystone Real Alternatives Safe Haven unplanned pregnancy, newborn protection refugio seguro para recién nacidos, embarazo no planeado SouthEast Lancaster Health Services Susquehanna Valley Pregnancy Services Columbia Ephrata Lancaster Welsh Mountain Health Centers WIC (Women, Infants, Children) PROBATION, PAROLE & RE-ENTRY PROGRAMS probatoria, libertad bajo palabra y Reingreso a la Comunidad Adult Probation & Parole Ambassadors for Hope Beginning in the Right Direction (B.I.R.D.) Ministries Center for Community Peacemaking Compassionate House Aftercare Lancaster County Reentry Management Organization Office of Juvenile Probation & Parole Pennsylvania CareerLink Reentry Employment Pennsylvania Prison Society Transition to Community Victim Impact Panel RECREATION/SOCIAL DEVELOPMENT RECREACIóN/DESARROLLO social FOR ALL AGES PARA TODAS LAS EDADES Ephrata reccenter Family Center of Gap GEARS Hempfield reccenter Lancaster Family YMCA City Center Lampeter-Strasburg New Holland Lancaster Jewish Community Center Lancaster Recreation Commission Lititz reccenter Manheim Township Parks & Recreation Department Manor Township Parks & Recreation Department New Holland Recreation Center Southern End Community Association (SECA) YMCA, Adamstown PA East: Where To Call When You Need Help (Donde Llamar Cuando Necesite Ayuda) 2014/

20 FOR SENIOR CITIZENS PARA PERSONAS DE MAYOR EDAD Community Action Program GEARS Lancaster Recreation Commission Office of Aging, Senior Centers Toll-Free/Llame Gratis Spanish American Civic Association, Senior Center For a complete list of Senior Centers, contact Pennsylvania East... Dial Para una lista completa de centros para personas de mayor edad, llame a Pennsylvania East...Marca Contact local township & borough offices directly for recreational activities or call Pennsylvania East for appropriate numbers... Dial Comuníquese con la oficina de su ciudad o municipio directamente para actividades recreativas o llame a Pennsylvania East...Marca RECYCLING RECICLAJE See ENVIRONMENTAL SERVICES Busque AMBIENTALES, SERVICIOS REFUGEE/IMMIGRATION SERVICES refugiados/inmigrantes, servicios a Catholic Charities, Refugee Services Church World Services Lutheran Refugee Services Nationalities Service Center Prime-ECR U.S. Citizenship and Immigration Service Rental Assistance RENTA, ASISTENCIA CON PAGO DE See FINANCIAL ASSISTANCE-SPECIAL KINDS OF FINANCIAL HELP Busque FINANCIERA, ASISTENCIA-AYUDA FINANCIERA DE TIPO ESPECIAL RESPITE CARE CUIDADO A CORTO PLAZO Aaron s Acres Adult Day Services at Garden Spot Village Chariots Deb s House short-term care for children 0-6 years, 24 hour referrals cuidado a corto plazo para niños de edades 0-6 años, referencias las 24 horas Keystone Children and Family Services Landis Homes Adult Day Services Schreiber Pediatric Rehab Center Youth Advocate Program SELF-HELP/SUPPORT GROUPS GRUPOS DE APOYO/APOYO PROPIO Self Help/Support Groups are for people who share a common physical or emotional condition, situation or problem. The primary purpose is to provide information, comfort and support to each other. Pennsylvania East maintains a list of support groups available in the county. Listed is a sample of SOME OF THE CATEGORIES for which support groups are currently in existence. Call Pennsylvania East for contact persons, meeting locations and times.... Dial Abuses/Assaults AIDS/HIV Alzheimer s Disease Arthritis Bi-Polar Brain Tumor Breathing Problems Caregivers Colostomy/Ostomy Divorce Eating Problems Grandparents Head Injury Home Schooling Mental Health Muscular Dystrophy Organ Transplants Parenting Scleroderma Sexual Assault Victims Spinal Cord Injury Substance Abuse Widows/Widowers Adoption Alcohol/Drug Problems Amputee Bereavement Blindness/Sight Loss Breast Feeding Cancer Co-Dependency Diabetes Down Syndrome Gambling Grief Heart Kidney Multiple Sclerosis Obsessive/Compulsive Disorder Parkinson s Disease Sexual Addiction Singles Stroke Suicide 14 PA East: Where To Call When You Need Help (Donde Llamar Cuando Necesite Ayuda) 2014/2015

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