ÍNDICE DE CONTENIDOS GRI-G3 DEL INFORME DE SOSTENIBILIDAD

Transcripción

1 ÍNDICE DE CONTENIDOS GRI-G3 DEL INFORME DE SOSTENIBILIDAD 2010

2 Application Level Profile Disclosure Description Reported Cross -reference /Direct answer G3 Content Index - Electric Utilities Sector Supplement STANDARD DISCLOSURES PART I: Profile Disclosures 1. Strategy and Analysis Assured by part not reported Reason for omission Explanation 1,1 Statement from the most senior decisionmaker of the organization. Páginas 9-11 Description of key impacts, risks, and 1,2 opportunities. Páginas Organizational Profile Profile Disclosure Description Reported Cross -reference /Direct answer part not reported Reason for omission Explanation 2,1 Name of the organization. Página 15 2,2 Primary brands, products, and/or services. Páginas ,3 Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures. Páginas ,4 Number Location of countries organization's where headquarters. the organization Página 18 operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in 2,5 the report. 3,6 y Página 18 2,6 Nature of ownership and legal form. Páginas ,7 Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries). 2.2, 2.5 y Página 19 2,8 Scale of the reporting organization. Páginas ,9 Significant changes during the reporting period regarding size, structure, or ownership. Páginas ,10 Awards received in the reporting period. Páginas EU1 EU2 Installed capacity, broken down by primary energy source and by regulatory regime. Página 26 y Página 4 de la Información Net energy output broken down by primary energy source and by regulatory regime. Página 26 y Página 4 de la Información

3 EU3 EU4 Number of residential, industrial, institutional and commercial customer accounts. Página 26 y Página 6 de la Información Length of above and underground transmission and distribution lines by regulatory regime Página 26 y Página 6 de la Información EU5 Allocation of CO2e emissions allowances or equivalent, broken down by carbon trading framework. Páginas Report Parameters Profile Disclosure Description Reported Cross -reference /Direct answer part not reported Reason for omission Explanation 3,1 Reporting period (e.g., fiscal/calendar year) for information provided. Página 28 3,2 Date of most recent previous report (if any). Página 28 3,3 Reporting cycle (annual, biennial, etc.) Página 28 3,4 Contact point for questions regarding the report or its contents. Página 28 3,5 Process for defining report content. Páginas ,6 3,7 3,8 3,9 Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers). See GRI Boundary Protocol for further guidance. Páginas State any specific limitations on the scope or boundary of the report (see completeness principle for explanation of scope). 3.6 y Página 31 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations. Páginas Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report. Explain any decisions not to apply, or to substantially diverge from, the GRI Indicator Protocols. Página 32

4 3,10 3,11 3,12 Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g.,mergers/acquisitions, change of base years/periods, nature of business, measurement methods). Página 33 Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report. Página 33 Table identifying the location of the Standard Disclosures in the report. Página 157 en Anexo 4 3,13 Policy and current practice with regard to seeking external assurance for the report. Página 33 y Páginas de Anexo 3 4. Governance, Commitments, and Engagement Profile Disclosure Description Reported Cross -reference /Direct answer 4,1 Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight. Páginas ,2 Indicate whether the Chair of the highest governance body is also an executive officer. 2.3 y Página 36 4,3 For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members. 4.1 y Página 37 4,4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body. Páginas ,5 Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization's performance (including social and environmental performance). Páginas ,6 Processes in place for the highest governance body to ensure conflicts of interest are avoided. Página 39 part not reported Reason for omission Explanation

5 4,7 Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization's strategy on economic, environmental, and social topics. Páginas ,8 Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation. Páginas ,9 Procedures of the highest governance body for overseeing the organization's identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles. 4.1 y Páginas ,10 Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental, and social performance. Página 42 4,11 Explanation of whether and how the precautionary approach or principle is addressed by the organization. Página 42 4,12 Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses. Página 43 4,13 Memberships in associations (such as industry associations) and/or national/international advocacy organizations in which the organization: * Has positions in governance bodies; * Participates in projects or committees; * Provides substantive funding beyond routine membership dues; or * Views membership as strategic. Páginas ,14 List of stakeholder groups engaged by the organization. Página 44 4,15 Basis for identification and selection of stakeholders with whom to engage y Páginas ,16 Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group. Páginas ,17 Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. 1.1,1.2, EU8, EC8, EC9, SO1, EU13, EN 11, EN 12 y Páginas STANDARD DISCLOSURES PART II: Disclosures on Management Approach (DMAs) G3 DMA Description Reported Cross -reference /Direct answer part not reported Reason for omission Explanation To be reported in

6 DMA EC Disclosure on Management Approach EC Aspects Economic performance Página 49 Market presence Página 49 Indirect economic impacts Página 49 Availability and reliability EU6 Management approach to ensure short and long-term electricity availability and reliability Páginas Demand-side management EU7 Demand-side management programs including residential, commercial, institutional and industrial programs Páginas System efficiency Research and development EU8 Research and development activity and expenditure aimed at providing reliable electricity and promoting sustainable development Páginas Plant decommissioning EU9 Provisions for decommissioning of nuclear power sites Páginas Disclosure on Management Approach EN DMA EN Aspects Materials COMM Página 65 Energy Página 65 Water COMM Página 65 Biodiversity COMM Página 67 Emissions, effluents and waste COMM Páginas Products and services Páginas Compliance Página 67 Transport Página 67 Overall Páginas Disclosure on Management Approach LA DMA LA Aspects Employment Información del Informe de Sostenibilidad EU14 Processes and processes to ensure the availability of a skilled workforce Páginas EU15 Percentage of employees eligible to retire in the next 5 and 10 years broken down by job category and by region Página 105 y Páginas de la Información EU16 Policies and requirements regarding health and safety of employees and employees of contractors and subcontractors Página 105 Labor/management relations Páginas Occupational health and safety Páginas Training and education Página 98

7 DMA HR Diversity and equal opportunity Página 99 Disclosure on Management Approach HR Aspects Investment and procurement practices Páginas Non-discrimination Página 117 Freedom of association and collective bargaining Página 123 (HR5) y Página 58 (EC7) Child labor Página 123 (HR6) Forced and compulsory labor Página (HR7) Security practices Página 124 (HR8) Indigenous rights Página 124 (HR9) DMA SO Disclosure on Management Approach SO Aspects Community Páginas EU19 Stakeholder participation in the decision Parcialmente making process related to energy planning and infrastructure development. EU20 Approach to managing the impacts of displacement Parcialmente Páginas Página 128 Corruption Páginas Public policy Páginas Anti-competitive behavior Páginas Compliance Página 134 Disaster/Emergency planning and response Página 128 EU21 Contingency planning measures, disaster/emergency management plan and training programs, and recovery/restoration plans. Páginas DMA PR Disclosure on Management Approach PR Páginas Aspects Customer health and safety Páginas Product and service labelling Páginas Marketing communications Página 142 Customer privacy Páginas Compliance Página 143 Access Páginas EU23 Programs, including those in partnership with Páginas government, to improve or maintain access to electricity and customer support services. Participación de los Grupos de interés en la toma de decisiones en la planificación e infraestructuras Aproximación a la gestión de los impactos del desplazamiento. No disponible No disponible Esta información no está disponible al cierre de esta edición informe Esta información no está disponible al cierre de esta edición informe Provision of information Páginas EU24 Practices to address language, cultural, low literacy and disability related barriers to accessing and safely using electricity and customer support services Páginas STANDARD DISCLOSURES PART III: Performance Indicators Economic

8 Performance Indicator Description Reported Cross -reference /Direct answer Economic performance Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers Página 55 y Páginas 7-8 de la Información EC1 and governments. EC2 Financial implications and other risks and Página 55 opportunities for the organization's activities due to climate change. EC3 Coverage of the organization's defined benefit plan obligations. EC4 Market Presence EC5 EC6 Significant financial assistance received from government. Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation. Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation. Parcialmente Página 56 Los totales agregados de la cobertura del plan. part not reported Reason for Omission Explanation Información privada Parcialmente Página 57 Valor estimado financiero No disponible significativo en el principio del devengo para las ayudas a la inversión, premios de base, las ECAs o incentivos financieros. Página 57 Páginas Procedures for local hiring and proportion of EC7 senior management hired from the local community at significant locations of operation. Página 58. Todas las categorias profesionales están ubicadas en diferentes convenios colectivos. Indirect economic impacts EC8 Development and impact of infrastructure Página 59 investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement. EC9 Understanding and describing significant indirect economic impacts, including the extent of impacts. Páginas Availability and reliability Se considera como información confidencial por la organización informante, sin embargo, va a ser estudiada con el fin de informar sobre esto en el futuro. Los sistemas no están debidamente preparados para recoger estos datos de acuerdo a las diferentes categorías requiere. To be reported in

9 EU10 System efficiency EU11 EU12 Planned capacity against projected electricity demand over the long term, broken down by energy source and regulatory regime. Average generation efficiency of thermal plants by energy source and regulatory regime. Transmission and distribution losses as a percentage of total energy. Performance Indicator Description Reported Cross -reference /Direct answer Materials EN1 COMM Materials used by weight or volume. Páginas EN2 Percentage of materials used that are recycled input materials. No Página 60 Planificación de la capacidad con la demanda de electricidad proyectada en el largo plazo, desglosado por fuente de energía. No aplicable Página 60 Página 61 Environmental Página 69 En los países donde opera IBERDROLA, las empresas que entran dentro del perímetro social no tienen la responsabilidad directa de los procesos relativos a la planificación de electricidad dentro de sus sistemas eléctricos de operación. part not reported Reason for Omission Explanation To be reported in EN3 EN4 EN5 EN6 EN7 Water Direct energy consumption by primary energy source. Indirect energy consumption by primary source. Energy saved due to conservation and efficiency improvements. Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives. Initiatives to reduce indirect energy consumption and reductions achieved. Páginas Páginas Páginas Páginas EN 5, EN6, EU7 y Página 75

10 EN8 COMM Total water withdrawal by source. Parcialmente Páginas Captación de aguas pluviales y de red pública. EN9 EN10 Biodiversity EN11 EN12 COMM Water sources significantly affected by withdrawal of water. EN8 y Página 77 Percentage and total volume of water recycled and reused. Página 78 Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas. Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas. Páginas Página 79 No material. Se reporta el desglose según las fuentes en relación al agua captada para las plantas de generación de electricidad por ser las que conllevan el impacto ambiental más significativo. El agua de red sólo se utilza en las instalaciones de tipo adminisitrativo y se reporta en este mismo indicador. EU13 Biodiversity of offset habitats compared to the biodiversity of the affected areas Páginas EN13 Habitats protected or restored. Páginas Strategies, current actions, and future plans EN14 COMM for managing impacts on biodiversity. Páginas EN15 Number of IUCN Red List species and Página 84 national conservation list species with habitats in areas affected by operations, by level of extinction risk. Emissions, effluents and waste Total direct and indirect greenhouse gas EN16 COMM emissions by weight. Páginas Other relevant indirect greenhouse gas EN17 emissions by weight. Página 87 Initiatives to reduce greenhouse gas EN18 COMM emissions and reductions achieved. EN16, EN17 y Páginas Emissions of ozone-depleting substances by EN19 weight. Páginas NOx, SOx, and other significant air emissions EN20 COMM by type and weight. Páginas Total water discharge by quality and EN21 COMM destination. EN8 y Página 91

11 EN22 COMM EN23 EN24 EN25 Total weight of waste by type and disposal method. Páginas Total number and volume of significant spills. Páginas Weight of transported, imported, exported, or Página 94 treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally. Identity, size, protected status, and biodiversity Página 94 value of water bodies and related habitats significantly affected by the reporting organization's discharges of water and runoff. Products and services EN26 Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation. EN27 Compliance EN28 Transport EN29 Overall EN30 Página 94 y EN6 relativos a los productos y servicios que incluyen iniciativas para mitigar los impactos focalizado fundamentalmente en eficiencia energetica (emisiones fundamentalmente pero no únicamente). Como una "utility" todos nuestros esfuerzos están dirigidos a la mitigación de los impactos ambientales durante los procesos de generación, y distribución y todas las iniciativas se han expuesto en los indicadores relativos a materiales, emisiones,residuos y agua y también en el enfoque de gestión ambiental. Percentage of products sold and their packaging materials that are reclaimed by category. No Página 94 No aplicable Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with environmental laws and regulations. Páginas Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce. Página 95 y EN16 en relación con emisiones de CO2, y EU12 en relación a pérdidas en la red Total environmental protection expenditures and investments by type. Página 95 Social: Labor Practices and Decent Work Performance Indicator Description Reported Cross -reference /Direct answer Employment LA1 COMM Total workforce by employment type, employment contract, and region. Página 106 y Página 9 de la Información Nuestros principales serivicios son la generación, distribución y comercialización de electricidad. part not reported Reason for Omission Explanation To be reported in

12 LA2 COMM Total number and rate of employee turnover by age group, gender, and region. Página107 y Páginas de la Información EU17 Days worked by contractor and subcontractor employees involved in construction, operation and maintenance activities. Parcialmente Página 107 EU18 Percentage of contractor and subcontractor employees that have undergone relevant health and safety training. Parcialmente Página 107 Benefits provided to full-time employees that are not provided to temporary or part-time LA3 employees, by major operations. Página 108 Labor/management relations LA4 COMM Percentage of employees covered by collective bargaining agreements. Página 108 y Página 12 de la Información No hay datos desglosados entre los contratistas y subcontratistas. No hay datos desglosados entre los contratistas y subcontratistas. No disponible No disponible No hay sistemas al respecto No hay sistemas al respecto LA5 LA6 Minimum notice period(s) regarding significant operational changes, including whether it is specified in collective agreements. Página 108 Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs. Páginas y Página 12 de la Información. Las compañías españolas incluidas en el IV Convenio Colectivo tienen un comité central que coordina las actividades de los 40 comités locales de salud e higiene, en los que están representados todos los trabajadores y las unidades administrativas. En SCOTTISHPOWER, el comité que gobierna la salud y seguridad es responsable de la estrategia de la Compañía y está compuesta por directivos ejecutivos y expertos en salud y seguridad en el trabajo. También hay dos Comités (de salud y seguridad que son responsables del soporte técnico y del Consejo de Salud y seguridad que actúa como foro en seguridad y salud donde participan los empleados. Además cada Negocio tiene su propio comité de Seguridad y Salud. En IBERDROLA USA, hay comités de salud y seguridad que incluyen todos los negocios de la Compañía y que supervisan la mayoría de trabajos con riesgos. Ejecutivos de cada compañía son miembros de estos comités. En IBERDROLA México hay una comisión mixta de salud y seguridad en cada instalación que está regulada según la norma mexicana NOM-029-STPS y por el correspondiente convenio colectivo.

13 LA7 COMM Rates of injury, occupational diseases, lost days, and absenteeism, and number of workrelated fatalities by region. Parcialmente Página 109 y Páginas de la Información LA8 Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases. Página 110 LA9 Health and safety topics covered in formal agreements with trade unions. Páginas Training and education LA10 Average hours of training per year per employee by employee category. Página 112 y Páginas de la Información LA11 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. Páginas y Página 18 de la Información Información relativa a los contratistas independientes no se detalla por región. No disponible Los sistemas de información actuales no están preparados para obtener esta información Percentage of employees receiving regular LA12 performance and career development reviews. Diversity and equal opportunity Página 114 y Página 18 de la Información LA13 LA14 Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity. Ratio of basic salary of men to women by employee category. Parcialmente Páginas y Páginas de la Información Página 115 y Página 21 de la Información Social: Human Rights Performance Indicator Description Reported Cross -reference /Direct answer Investment and procurement action Percentage and total number of significant Página 122 investment agreements that include human rights clauses or that have undergone human HR1 rights screening. Percentage of significant suppliers and Página 122 contractors that have undergone screening on HR2 human rights and actions taken. Página 122 Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including HR3 the percentage of employees trained. Non-discrimination Información acerca de las minorías no está disponible, becuse de prescripción legal. Información privada La información sobre minorias no se ha considerado dando cumplimiento a los requisitos legales de protección de datos personales. part not reported Reason for Omission Explanation To be reported in

14 HR4 Total number of incidents of discrimination and actions taken. Página 123 Freedom of association and collective bargaining HR5 COMM Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights. Página 123 Child labor Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child HR6 labor. Página 123 Forced and compulsory labor Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination HR7 of forced or compulsory labor. Página Security practices Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that are HR8 relevant to operations. Página 124 Indigenous rights Total number of incidents of violations involving rights of indigenous people and HR9 actions taken. Página 124 Social: Society Performance Indicator Description Reported Cross -reference /Direct answer Community Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, SO1 COMM and exiting. Página 129 Medidas adoptadas por la organización para apoyar la libertad de asociación. No material La organización informante no considera material este problema debido al hecho de que las compañías que se encuentran en el perímetro social apliqcan las políticas corporativas de recursos humanos y no se ha detectado que exista riesgo a este respecto. La Información sobre la gestión de todas las medidas tomadas se hará en un futuro. part not reported Reason for Omission Explanation 2012 To be reported in

15 EU22 Corruption Number of people physically or economically displaced and compensation, broken down by type of project. Página 129. No ha habido desplazamientos en 2010 y por lo tanto no ha habido lugar a compensaciones. Proyectos futuros en Brasil que tendrán lugar en los próximos años sí pueden dar lugar a desplazamientos que en su momento serán compensados. La Compañía informará publicamente a este respecto. SO2 Percentage and total number of business units analyzed for risks related to corruption. Página 129 Percentage of employees trained in organization's anti-corruption policies and SO3 procedures. Parcialmente Página 130 Actions taken in response to incidents of SO4 corruption. Página 130 Public policy Public policy positions and participation in SO5 public policy development and lobbying. Página Total value of financial and in-kind contributions to political parties, politicians, SO6 and related institutions by country. Página 131 Anti-competitive behavior Total number of legal actions for anticompetitive behavior, anti-trust, and monopoly SO7 practices and their outcomes. Página Compliance Monetary value of significant fines and total number of non-monetary sanctions for noncompliance SO8 with laws and regulations. Página 134 Social: Product Responsibility Performance Indicator Description Reported Cross -reference /Direct answer Customer health and safety Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories PR1 COMM subject to such procedures. Página 139 Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by PR2 type of outcomes. Página 140 Number of injuries and fatalities to the public involving company assets, including legal judgments, settlements and pending legal EU25 cases of diseases. Página 140 Product and service labeling % del número total en la formación en la lucha contra la corrupción. No disponible Los sistemas de información actuales no están preparados para obtener esta información. part not reported Reason for omission Explanation 2013 To be reported in

16 Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. Parcialmente Página 140 PR3 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information PR4 and labeling, by type of outcomes. Página 141 Practices related to customer satisfaction, including results of surveys measuring PR5 customer satisfaction. Páginas Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, PR6 promotion, and sponsorship. Página 142 Marketing communications Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and PR7 sponsorship by type of outcomes. Página 142 Customer privacy Total number of substantiated complaints regarding breaches of customer privacy and PR8 losses of customer data. Páginas Compliance Monetary value of significant fines for noncompliance with laws and regulations concerning the provision and use of products PR9 and services. Página 143 Access Percentage of population unserved in licensed EU26 distribution or service areas. Página 143 Number of residential disconnections for nonpayment, broken down by duration of EU27 disconnection and by regulatory regime. Páginas EU28 Power outage frequency. Página 144 EU29 Average power outage duration. Página 144 Average plant availability factor by energy EU30 source and by regulatory regime. Página 145 El porcentaje de categorías de productos importantes o servicio cubierto por evaluar el cumplimiento de tales procedimientos. No disponible Esta información no está disponible al cierre de este informe. 2013