ARKANSAS PUBLIC SERVICE COMMISSION AT&T MOBILITY S ANNUAL REPORT AND RECERTIFICATION

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1 ARKANSAS PUBLIC SERVICE COMMISSION IN THE MATTER OF ESTABLISHING A REPOSITORY TO RECEIVE AND STORE VARIOUS REPORTS, AFFIDAVITS AND OTHER DOCUMENTS REQUIRED OF ELIGIBLE TELECOMMUNICATIONS CARRIERS RECEIVING FEDERAL UNIVERSAL SUPPORT DOCKET U AT&T MOBILITY S ANNUAL REPORT AND RECERTIFICATION I. INTRODUCTION In accordance with the standards and requirements established by the Arkansas Public Service Commission ( Commission, New Cingular Wireless PCS, LLC ( AT&T Mobility submits this Annual Report and Recertification, and respectfully requests that the Commission certify its eligibility to receive high-cost support from the federal universal service fund for calendar year II. BACKGROUND On November 3, 2010, AT&T Mobility filed a petition for designation as an eligible telecommunications carrier ( ETC in certain areas in the state of Arkansas ( Petition. 1 On March 23, 2011, the Commission approved the Petition. 2 For the purposes of this filing the areas served by AT&T Mobility as an ETC shall be collectively 1 See Arkansas Public Service Commission Docket U, Application of New Cingular Wireless PCS, LLC for Designation as an Eligible Telecommunications Carrier in the State of Arkansas; filed November 3, See Order No. 3 in Docket U, Application of New Cingular Wireless PCS, LLC for Designation as an Eligible Telecommunications Carrier in the State of Arkansas (issued March 23,

2 referred to as AT&T Mobility s Designated Area. The study area code ( SAC for the Designated Area is III. AT&T MOBILITY S REPORTING IN ACCORDANCE WITH THE DOCKET The Commission requires a common carrier previously designated by the Commission as an ETC to annually report certain information no later than July 1st of each calendar year. AT&T Mobility provides this report for calendar year IV. AT&T MOBILITY S PROGRESS REPORT ON ITS SERVICE IMPROVEMENT PLAN The Commission issued ETC filing requirements in Docket No R. 3 The rules require an ETC to provide a progress report on its previously filed Service Improvement Plan. The progress report must include maps detailing the Company s progress toward meeting its planned targets, an explanation of how much universal service support was received and how it was used to improve signal quality, coverage or capacity, and an explanation regarding any network improvement plan targets that have not been fulfilled. To meet this requirement, AT&T Mobility is providing, as Confidential Exhibit A, its updated progress report on the Service Improvement Plan filed last year. Included are 2014 actuals and projections for 2015 and AT&T Mobility is also including, as Confidential Exhibit B1, a map showing coverage after the Service Improvements were made in 2014 in the Designated Area in Arkansas. AT&T Mobility is also including, as Confidential Exhibit B2, a map showing predicted 3 See Arkansas Public Service Commission Docket R; In The Matter Of Southwestern Bell Telephone, L.P. s Petition To Initiate a Rulemaking to Adopt the Requirements for Designation as an Eligible Telecommunications Carrier Set Forth in 47 C.F.R (d, (e, (f, (g, (h, and (i, and ; Order No. 7, issued March 10,

3 coverage after the Service Improvements are made in 2016 in the Designated Area in Arkansas. It should be noted that the normal build cycle for a cell site upgrade includes many of the following steps: 1 Studies and permit approval 2 Construction and turn up of transport facilities to reach the upgraded site 3 Construction and turn up of cabinets, antenna, and switching equipment 4 Final test and turn up of associated switching equipment The time frame to complete the above construction activities results in an average build cycle of about 12 to 18 months for upgrades. Therefore the RF coverage map may not show the increased RF coverage for sites that are still under construction. Once these upgrades are completed, the increased RF coverage will appear in the 2016 RF coverage map. AT&T Mobility will utilize federal high-cost universal service support for the provision, maintenance, and upgrading of facilities and services for which the support is intended consistent with Docket No R. V. AT&T MOBILITY NETWORK OUTAGES IN THE ARKANSAS DESIGNATION The Commission s requirements in Docket No R, Order 7 include reference to Outage Reports. See Federal Communications Commission ( FCC Rules, 47 C.F.R (a( The FCC s previous Rules were codified in 47 C.F.R cited by the Commission in Docket No R, however those rules are now codified in See Connect America Fund et al., WC Docket No et al., Report and Order and Further Notice of Proposed Rulemaking, 26 FCC Rcd (2011 ( USF/ICC Transformation Order. 3

4 AT&T Mobility provides, as Confidential Exhibit C, the qualified outages for calendar year VI. AT&T MOBILITY UNFULFILLED SERVICE EXTENSION REQUESTS IN THE ARKANSAS DESIGNATION The Commission s requirements in Docket No R include reference to Unfulfilled Service Extension Requests and require an ETC to annually report the number of requests for service from potential customers within the ETC s designated service area that were unfulfilled during the past year. 5 The filing must also detail how the ETC attempted to provide service to those potential customers. In 2014 AT&T Mobility had 3 (three unfulfilled service requests as noted in Exhibit D. VII. AT&T MOBILITY COMPLAINTS PER 1,000 HANDSETS OR LINES The Commission s requirements in Docket No R include reference to complaints and require an ETC to annually report the number of complaints per 1,000 handsets or lines. 6 The number of complaints received from the the Department of Consumer Affairs, the Better Business Bureau ( BBB, and the Federal Communications Commission per 1,000 handsets during the 2014 calendar year was.0433 complaints per 1,000 handsets. AT&T Mobility believes that this information best represents customer complaints, which is the requirement. Calls into customer care can be for a large variety of reasons and do not necessarily constitute a complaint, but could instead be an inquiry about service, a question about a bill or so forth. However, customers that send a letter a state or federal agency, the BBB or an AT&T executive 5 See 47 C.F.R (a(3. 6 Id. at (a(4. 4

5 more often than not have a complaint and are not contacting the company with an inquiry. VIII. AT&T MOBILITY CERTIFICATION REGARDING APPLICABLE SERVICE QUALITY STANDARDS AND CONSUMER PROTECTION RULES The Commission s requirements in Docket No R include reference to consumer protection and require an ETC to certify that it is complying with applicable service quality standards and consumer protection rules. 7 AT&T Mobility s compliance with the terms and conditions of the CTIA Consumer Code for Wireless Service meets this requirement. AT&T Mobility certifies that it has complied and will continue to comply with the principles set forth therein. Specifically, the CTIA Code requires that providers: disclose rates and terms of service to customer; make available maps showing where service is generally available; provide contract terms to customers and confirm changes in service; allow not less than a 14 day return period for new service; provide specific disclosures in advertising; separately identify carrier charges from taxes on billing statements; provide customers with the right to terminate service for material changes in contract terms; provide ready access to customer service; promptly respond to consumer inquires and complaints; and, abide by polices for protection of customer privacy. AT&T Mobility also exceeds the CTIA Code in several respects. For example, AT&T Mobility exceeds the 14-day no-risk return period set forth in the CTIA Code by providing a 30-day return period. In addition, AT&T Mobility has instituted other consumer-friendly measures including the AT&T Mobility Service Summary ( CSS, 7 Id. at (a(5. 5

6 which summarizes for each customer important elements of his or her service, such as calling plan details, first bill and ongoing bill estimator, listing of important standard charges and of AT&T Mobility s policies. Customers that purchase service at an AT&T Mobility store receive a customized CSS. IX. AT&T MOBILITY S CERTIFICATION REGARDING ITS ABILITY TO FUNCTION IN EMERGENCY SITUATIONS The Commission s requirements in Docket No R include reference to require an ETC to certify an ability to function in emergency situations as set forth in (a(2 of the FCC s Rules. 8 The standards set forth in (a(2 include a reasonable amount of back-up power to ensure functionality without an external power source, an ability to reroute traffic around damaged facilities and a capability to manage traffic spikes resulting from emergency situations. AT&T Mobility has in place emergency operation procedures so that it can function in an emergency. AT&T Mobility is committed to providing and maintaining essential telecommunications services in times of emergency. AT&T Mobility designs its sites with survivability and reliability within available space and location. Indeed, there are numerous actions AT&T Mobility has already taken for emergency preparedness such as putting into place a comprehensive disaster recovery plan that is reviewed annually. In preparation for power outages, AT&T Mobility has battery backup power and generators at its switch locations. In addition, most of AT&T Mobility s cell sites have battery back-up and there are permanent generators at many of its critical cell sites (not all cell sites are conducive to generators, all cell sites are equipped to accept plug in 8 Id. at (a(6. 6

7 portable power, and portable generators are available for deployment in the region. AT&T Mobility also has monitoring systems in place so that it quickly knows if it has any switches or cells sites that are not functioning properly. AT&T Mobility designs its network to include the ability to re-route traffic around damaged sites or facilities. Further, in response to natural disasters, such as tornados or ice storms, AT&T Mobility has generators, Cell Sites on Wheels ( COWs and portable microwave equipment (when there is outage of the lines that AT&T Mobility leases from the wireline carrier that it can deploy. AT&T Mobility also in the normal course of business plans and takes into account the likelihood that there will be increased call volume during certain situations and designs its network accordingly. Based on the foregoing, AT&T Mobility certifies it is able to function in emergency situations as set forth in (a(2. X. AT&T MOBILITY S CERTIFICATION REGARDING ITS PROVISION OF A COMPARABLE LOCAL USAGE PLAN The Commission s requirements in Docket No R include reference to comparable local usage plans. See 47 C.F.R (a(7. 9 This rule required an ETC to certify it is offering a local usage plan comparable to the incumbent LEC in the relevant service areas. In the ETC Report and Order, 10 the FCC declined to adopt a specific local usage threshold or require that an applicant match the incumbent LEC s offering. Rather, the Commission concluded that the comparability of rate plans should (a(7 requiring a certification of a comparable local usage plan is no longer an FCC reporting requirement for recepients of high-cost support. See 47 C.F.R (a(7. 10 See In The Matter Of Federal-State Joint Board on Universal Service, Report and Order, CC Docket No ; issued March 17, ( ETC Report and Order. 7

8 be evaluated on a case-by-case basis, in consideration of the number of included minutes, the size of the local calling area, monthly price, and other factors. AT&T Mobility offers calling plans with local usage that is comparable to that offered by the incumbent LECs when taking into account all of the additional benefits of AT&T Mobility s current service offerings. AT&T Mobility currently offers post-paid calling plans that include nationwide long distance calling and roaming within the United States. AT&T Mobility also offers an Unlimited Rate Plan which offers unlimited calling within the United States. Most of AT&T Mobility s currently offered post-paid calling plans include unlimited nights and weekend minutes, while some of the lower priced plans offer generous allotments of night and weekend minutes. Most currently offered post-paid calling plans offer unlimited mobile calling between AT&T Mobility customers, and allow the customer to rollover unused minutes for use in subsequent months. Further, AT&T Mobility s calling plans currently offer all of the following features at no extra charge: Voice Mail, Caller ID, Call Forwarding, Call Waiting, and Three-Way Calling. In addition to these calling plans, AT&T Mobility also offers an option for prepaid or pay-as-you-go wireless service. All of AT&T Mobility s calling plans inherently include the added value of being mobile, which increases the value of AT&T Mobility s calling plans. Further information concerning AT&T Mobility s calling plans may be found in Exhibit E, which highlights the Mobile Share Value Plans. Based on the foregoing, AT&T Mobility certifies that it offers and will continue to offer at least one comparable local usage plan as required by Section (a(7. Pursuant to of the FCC s rules, Mobility will advertise the availability of the supported services detailed above and the corresponding rates and charges in a 8

9 manner designed to inform the general public within its designated ETC service areas. This advertising will occur through some combination of media channels, such as television and radio, newspaper, magazine and other print advertisements, outdoor advertising, direct marketing, and the Internet. XI. AT&T MOBILITY S CERTIFICATION REGARDING ITS ADVERTISEMENT OF LIFELINE SERVICE AT&T Mobility is committed to providing Lifeline Service in its Designated Area in Arkansas and publicizes the availability of Lifeline Service in a manner that is reasonably designed to reach those likely to qualify for service. Mobility also promotes its Lifeline service in Arkansas, primarily through print advertising, collateral in its stores, direct outreach by Mobility, and on its website. An example of the Lifeline service advertisement is contained in Exhibit F. Further, in 2015 AT&T Mobility will make a Lifeline brochure available in company-owned stores to inform customers about its Lifeline service. In 2015, AT&T Mobility will send outreach materials to agencies that assist low-income customers, will conduct a direct mail campaign targeted at households below the poverty level based on census information; and will support a website with information about its Lifeline service offering. XII. AT&T MOBILITY S CERTIFICATION AND NOTICES A. Certification. Enclosed as Exhibit G is a certification signed by Ms. Jan Collier, in her capacity as Vice President and General Manager- Arkansas/Oklahoma of AT&T Mobility 9

10 Services LLC, the manager of New Cingular Wireless PCS, LLC., attesting to the accuracy of the information provided herein. B. Notices. We respectively request that all notices and matters relating to this filing or to universal service matters in general, be addressed to: Lisa Lake Timothy S. Pickering Area Manager External Affairs General Attorney 1111 West Capitol, Room West Capitol, Room 1005 Little Rock, AR Little Rock, AR Tel. ( Tel. ( XIII. CONCLUSION Based on the foregoing information, AT&T Mobility respectfully requests the Arkansas Public Service Commission to certify to the FCC and USAC its eligibility to continue receiving universal service support for SAC in accordance with the requirements established in Docket No R. Respectfully submitted, Timothy S. Pickering 1111 West Capitol, Room 1005 Little Rock, AR Tel. ( / Fax. ( /s/ Timothy Pickering Arkansas State Bar No Attorney for New Cingular Wireless PCS, LLC 10

11 The following exhibits are confidential in their entirety and are being filed under seal in accordance with an interim protective order issued in this docket (Docket No U, Order No. 31: Confidential Exhibit A Pages 1-13 Confidential Exhibit B1 single page Confidential Exhibit B2 single page Confidential Exhibit C Pages 1-2

12 Exhibit D AR Unfulfilled Service Extension Requests APSC FILED Time: 6/30/2015 2:44:19 PM: Recvd 6/30/2015 2:37:28 PM: Docket u-Doc. 654 Exhibit AR310 AT&T MOBILITY S REPORT OF UNFULFILLED REQUESTS FOR SERVICE FOR THE 2014 CALENDAR YEAR Number of Unfulfilled Requests for Service Description of How Service Was Attempted Section (a(3 of the Commission s rules requires an ETC to report the number of requests for service from potential customers within the ETC s designated service area that were unfulfilled during the past year. The filing must also detail how the ETC attempted to provide service to those potential customers. In response to a request for service, AT&T Mobility takes the following steps: 1 AT&T Mobility will provide service on a timely basis to requesting customers within AT&T Mobility s service area where AT&T Mobility s network already passes the potential customer s premises; 2 If a customer cannot be served by AT&T Mobility s existing facilities, AT&T Mobility will provide service within a reasonable period of time, if service can be provided at reasonable cost by: a Modifying or replacing the requesting customer s equipment; b Deploying a roof-mounted antenna or other equipment; c Adjusting the nearest cell tower; d Adjusting network or customer facilities e Reselling services from another carrier s facilities to provide service; or f Employing, leasing or constructing an additional cell site, cell extender, repeater, or other similar equipment. If, after these steps, the customer cannot be served, AT&T Mobility will notify the customer and provide the Commission with an annual report of how many requests for service could not be filled. 1

13 Exhibit E AR Mobile Share Value Brochure APSC FILED Time: 6/30/2015 2:44:19 PM: Recvd 6/30/2015 2:37:28 PM: Docket u-Doc. 654 AT&T Mobile Share Value Plans With unlimited talk and text with shared data on up to 10 devices. INCLUDES: Unlimited International messaging from the U.S. to the world. STEP 1: Choose data to share. (Plan Charges Great value for single lines Great value for families Mobile Share Value with Unlimited Talk & Text per month 300MB 1GB 3GB 6GB $20 $25 $40 $70 10GB $100 15GB 20GB 30GB 40GB $130 $150 $225 $300 50GB $375 STEP 2: Add smartphones to your plan. (Access Charges with 300MB 6GB plans with 10GB 50GB plans No Annual Service Contract 1 $25/mo $15/mo 2-year Agreement 2 $40/mo $40/mo 1 No Annual Service Contract options include AT&T Next SM, bring your own, purchase at full price or month-to-month. 2 For plans 10GB or higher, AT&T customers w/smartphones on 2-year agreements prior to 2/2/14 are eligible for the $15/mo. access charge. For 3GB & 6GB, customers w/smartphones on 2-year agreements prior to 3/9/14 are eligible for the $25/mo. access charge. Upgrade: Discounted pricing continues when upgrading only if purchasing a new phone via AT&T Next SM or at full price, or bringing your own phone. If you upgrade to a new 2-year agreement, the discount will be lost. STEP 3: Add more devices to your plan. Basic & Messaging Phones Unlimited Talk & Text and Shared Data 300MB 6GB 10GB 50GB or $20/mo $15/mo Tablets & Connected Devices Shared Data 3 Only available to be added to 10GB or higher plans. Connected Wearables Unlimited Talk & Text and Shared Data (to/from AT&T connected wearable Laptops, LaptopConnect, Mobile Hotspot Devices & Netbooks Shared Data No roaming or long distance charges nationwide. AT&T Wireless Home Phone Unlimited Nationwide Calling (no text or data AT&T Wireless Home Phone & Internet 3 Unlimited Nationwide Calling and Shared Data $10/mo $10/mo $20/mo $20/mo $30/mo AT&T Coverage Area No Service Area Map approximates coverage. Coverage and service not available everywhere. Mobile Share Value Plans Pricing: Prices include monthly plan charge & monthly access charge per device. AT&T Next SM installment charges extra. For plans 10GB or higher, customers w/smartphones on 2-year wireless agreements prior to 2/2/14 are eligible for the $15/mo. access charge. For 3GB & 6GB, customers w/smartphones on 2-year agreements prior to 3/9/14 are eligible for the $25/mo. access charge. This discounted pricing is avail. as long as you keep your phone. If upgrading to a new phone the discount is only avail. via AT&T Next SM or when you bring your own phone or buy a new phone at full price. If you upgrade to a new 2-year agreement, the discount will be lost. Data: If usage exceeds data allowance during your billing period, you will be automatically provided 300MB for $20 on the 300MB plan, 500MB for $20 on the 1GB plan, or 1GB for $15 on all other plans. All data allowances, including overages, must be used in the billing period they are provided. All prices are billed monthly and are valid for use in the U.S. only. Activation fee may apply. An activation fee will be charged if convert from a prepaid or session-based plan or when activate an additional device. Monthly Charges/Line: May include taxes & federal & state universal service charges, Regulatory Cost Recovery Charge (up to $1.25, gross receipts surcharge, an Administrative Fee & other gov t assessments which are not gov t req d charges. A deposit and other restrictions may apply. Pricing & charges subject to change. Eligibility: Available to consumers and IRUs. For full service terms and conditions for consumers and IRUs, please see a sales representative, or visit att.com/wirelessterms. Tethering and Mobile Hotspot use for up to five (5 simultaneous devices. Device Limits: 10 per plan for consumers & IRUs. Limit 4 financed devices per wireless account may apply. For business/gov customers up to: 10 CRU devices per plan up to 20GB; 15 CRU devices per 30GB plan; 20 CRU devices per 40GB plan; and 25 CRU devices per 50GB plan. Unlimited Talk & Text: For phones and wearables only. Includes domestic calls & messaging. Unlimited International Messaging: Includes messaging from the U.S., Puerto Rico and the U.S. Virgin Islands to more than 190 countries for text messages and 120 countries for picture & video messages. Capabilities vary by country. AT&T may change countries at its discretion. Visit att.com/text2world for details. Messaging: applies only to AT&T s Short Messaging Service (SMS and Multimedia Messaging Service (MMS and not to any other messaging services or applications. Messages are for direct communication between phones and must originate from your phone. Messages sent to tablets, laptops, or other connected devices are excluded. Messages sent through applications may incur data charges. Service may be terminated or restricted for tethered messaging or misuse. Wireless Home Phone ( WHP : is a wireless voice service (CMRS & includes nationwide calling. Wireless Home Phone and Internet ( WHPI : is a CMRS & mobile broadband Internet access service. Ltd avail. in select markets. Includes nationwide calling & shared data. Plan 10GB or higher req d. WHP & WHPI General: Messaging excluded. For emergency calls, provide location to 911 operator. Devices have a backup battery but landline equip. w/separate power will not place/receive calls (including 911 during outage. Compatibility limitations apply. For WHP details visit att.com/getwirelesshomephone and att.com/getwirelesshome. Connected Wearables: a wireless phone designed to be worn that is capable of making/receiving calls without being connected to another wireless device. For a list of eligible devices visit IRU: The service discount described in your organization s AT&T business agreement is available only for qualified Mobile Share Value Plans of 1GB or higher, and the service discount applies only to the monthly service charge for the data allotment, not to any monthly device access charges. Coverage: Check coverage in your area at wireless.att.com/coverageviewer. Your phone s display does not indicate the rate you will be charged. Please review your coverage map for areas included in and out of plan. Gen. Wireless Service Terms: Subject to Wireless Customer Agmt. Credit approval req d. Geographic, usage & other restrictions apply & may result in service termination. For questions or more details please ask a store representative or visit att.com/mobileshare AT&T Intellectual Property. All rights reserved. att.com/wireless 866.MOBILITY ( For deaf/hard-of-hearing customers: (TTY Questions on accessibility by persons with disabilities: RTP SF T E

14 Lifeline ifeline service for only $1574 per month Lifeline offers you a discount on your monthly wireless bill, if you qualify. AT&T Lifeline Service Arkansas Save Money With Lifeline Program Restrictions Lifeline service is just $24.99 a month, which is then discounted by $9.25 to reduce your monthly charge to $ Lifeline is a government assistance program, the service is non-transferable, only eligible consumers may enroll in the program, and the program is limited to one discount per household. Qualifying for Lifeline upplemental Nutrition Assistance Program S (SNAP or Food Stamps Forms of documentation necessary for enrollment: All subscribers will be required to demonstrate eligibility based at least on (1 Household income at or below 135% of Federal Poverty guidelines for a household of that size; OR (2 the household s participation in one of the federal assistance programs. 1. current or prior year s statement of benefits from a qualifying state, federal or Tribal program. 2. a notice letter of participation in a qualifying state, federal or Tribal program. 3. program participation documents (e.g.: consumers SNAP card, Medicaid card, or copy thereof. 4. other official document evidencing the consumer s participation in a qualifying state, federal or Tribal program. Income eligibility: Prior Year s state, federal or Tribal tax return, current income statement from an employer or paycheck. Social Security statement of benefits. Veterans Administration statement of benefits. Retirement/pension statement of benefits. Unemployment/Workmen s comp statement of benefits. Federal or Tribal notice letter of participation in General Assistance. Divorce decree, child support award, or other official document containing income information for at least three (3 months time. AT&T Mobility will NOT retain a copy of this documentation. Supplemental Security Income (SSI Signing Up Lifeline is a federal benefit and willfully making false statements to obtain the benefit can result in fines, imprisonment, de-enrollment or being barred from the program; Only one Lifeline service is available per household; A household is defined, for purposes of the Lifeline program, as any individual or group of individuals who live together at the same address and share income and expenses; A household is not permitted to receive Lifeline benefits from multiple providers; Violation of the one-per-household limitation constitutes a violation of the Federal Communications Commission s (or FCC rules and will result in the subscriber s de-enrollment from the program; and Lifeline is a non-transferable benefit and the subscriber may not transfer his or her benefit to any other person. You may qualify for federal Lifeline benefits if your household income is at or below 135% of the Federal Poverty Guidelines (FPG, or you participate in any of these programs: Medicaid (not Medicare Discounted service for qualified customers Federal Public Housing Assistance (FPHA (Section 8 Low Income Home Energy Assistance Program (LIHEAP National School Lunch Program (NSLP Temporary Assistance for Needy Families (TANF Customers seeking to qualify for program benefits under the income-based standards are required to provide written documentation of their household income. Please note: You are responsible for notifying AT&T when you no longer meet the applicable eligibility requirements for the Program within (30 days of becoming aware of such ineligibility. Just complete the Lifeline Application form and certify that you participate in a qualifying government program or otherwise meet the eligibility standards. Mail the completed application to: AT&T ATTN: Contract Services PO Box 2377 Jacksonville, Texas If you cannot access the application form from just call and an application will be mailed to you. Applications that are not completely filled out, legible and signed will be returned. EXHIBIT F - Page 1 of Anytime Minutes / 1000 Night & Weekend Minutes and Nationwide Long Distance Included AT&T Coverage Area If you still have questions or would like to receive information by mail, please call a Lifeline Customer Service Representative at , Monday through Friday between the hours of 10:00 a.m. - 7:00 p.m. CST. Your phone s display does not indicate the rate you will be charged. Please review your coverage map for areas included or excluded in your plan. Map depicts an approximation of outdoor coverage. Map may include areas served by unaffiliated carriers and may depict their licensed area rather than an approximation of the coverage there. Actual coverage area may differ substantially from the graphics shown in the map, and coverage may be affected by such things as terrain, weather, foliage, buildings and other construction, signal strength, customer equipment and other factors. AT&T does not guarantee coverage. Charges will be based on the location of the site receiving and transmitting the call, not the location of the subscriber. Future coverage, if depicted above, is based on current planning assumption but is subject to change and has not yet been confirmed. The night and weekend periods are from 9:00 p.m. to 6:00 a.m. from Monday to Friday, and Saturdays and Sundays all day long. The airtime minutes used in long distance calls to the United States will be discounted from the plan. Originating international long distance calls will not be allowed. The roaming cost is $0.25 per minute and airtime minutes used will be discounted from minutes included in the plan. International roaming is not available. No rollover can be made. The airtime minutes used in excess of the ones included in the plan will be charged at $0.15 per minute. These are government programs that help people who comply with certain criteria to pay for their phone services and related fees. AT&T Mobility is offering these programs in limited locations. To determine if Lifeline is available from AT&T Mobility at your principal residence, please contact a Lifeline Customer Service Representative at Terms and Conditions: Lifeline Service are subject to the terms and conditions found in the Terms of Service, Rate Plan, Sales Information and Lifeline Contract AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. Revised 06/2013.

15 Servicio AT&T Lifeline Arkansas Lifeline Servicio Lifeline por sólo $1574 al mes Lifeline ofrece un descuento en la factura mensual de servicio móvil, para quienes cumplen con los requisitos. Incluye 300 minutos a cualquier hora, 1000 minutos de noche y de fin de semana, y larga distancia a nivel nacional Ahorra dinero con Lifeline Restricciones del programa El servicio telefónico Lifeline cuesta sólo $24.99 al mes, a lo que luego se le descuentan $9.25 para reducir el cargo mensual a $ Lifeline es un programa de ayuda gubernamental. El servicio no es transferible. Sólo los clientes que cumplan con los requisitos podrán inscribirse en el programa. Existe un límite de un descuento por grupo familiar. Requisitos para Lifeline Lifeline es un beneficio federal y realizar declaraciones falsas voluntariamente para obtenerlo puede resultar en multas, prisión, cancelación de la inscripción o prohibición para volver a inscribirse en el programa. Sólo se ofrece un servicio de Lifeline por grupo familiar. Por grupo familiar se entenderá, a los efectos del programa Lifeline, cualquier persona o grupo de personas que vivan juntas en una misma dirección y compartan ingresos y gastos. Un solo grupo familiar no podrá recibir beneficios Lifeline de varios proveedores. La violación de este límite constituye un incumplimiento del reglamento de la Comisión Federal de Comunicaciones (FCC y se cancelará la inscripción del suscriptor en el programa. Lifeline es un beneficio no transferible y el suscriptor no podrá transferirlo a ninguna otra persona. Es posible que tengas derecho a recibir los beneficios federales de Lifeline si los ingresos de tu grupo familiar son iguales o inferiores a un 135% de las normas federales de pobreza (FPG, por su sigla en inglés, o si participas en uno de estos programas: Asistencia médica Medicaid (no Medicare P rograma complementario de asistencia nutricional (Supplemental Nutrition Assistance Program, SNAP, o cupones de alimentos I ngresos complementarios de seguridad (Supplemental Security Income o SSI Servicio con descuento para clientes que reúnan los requisitos A sistencia federal para vivienda pública (Federal Public Housing Assistance o FPHA, Sección 8 P rograma de asistencia a hogares de bajos ingresos para gastos de energía (Low Income Home Energy Assistance Program o LIHEAP P rograma nacional de almuerzos escolares (National School Lunch Program o NSLP A sistencia temporal a familias necesitadas (Temporary Assistance for Needy Families o TANF Los clientes que buscan cumplir con los requisitos para obtener los beneficios del programa bajo las normas basadas en los ingresos deben proporcionar documentación escrita sobre los ingresos de su grupo familiar. Importante: el cliente es responsable de notificar a AT&T cuando ya no cumpla con los requisitos correspondientes para recibir los beneficios del programa dentro de los treinta (30 días posteriores a tener conocimiento de tal inhabilitación. RTP BR T D-Sa/b AR Formularios de documentación requerida para inscribirse: todos los suscriptores deberán demostrar que cumplen con los requisitos basándose por lo menos en (1 que los ingresos del grupo familiar (según la cantidad de integrantes son iguales o inferiores a un 135% de las normas federales de pobreza; O (2 que el grupo familiar participa en uno de los programas de asistencia federal. 1. Declaración actual o del año anterior de los beneficios que recibe de un programa calificado estatal, federal o tribal. 2. Una carta que certifique la participación en un programa calificado estatal, federal o tribal. 3. Documentos que prueben la participación en un programa (por ej., tarjeta SNAP del consumidor, tarjeta Medicaid, o copias de las mismas. 4. Otros documentos oficiales que certifiquen que el cliente participa en un programa calificado estatal, federal o tribal. Requisitos de ingresos: declaración de renta estatal, federal o tribal del año previo, declaración de ingresos actual de un empleador o un talón de pago. Un estado de cuenta de los beneficios del seguro social. Un estado de cuenta de los beneficios de la Administración de Veteranos de Guerra. Un estado de cuenta de los beneficios de jubilación o de pensión. Un estado de cuenta de los beneficios de desempleo o de indemnización por accidentes de trabajo. Una carta federal o tribal que certifique la participación en el programa Asistencia general (General Assistance. Sentencia de divorcio, sentencia de manutención de los hijos u otro documento oficial con información sobre los ingresos de al menos los últimos tres (3 meses. AT&T Mobility NO se quedará con una copia de estos documentos. Para inscribirte Completa el formulario de solicitud de Lifeline, y certifica que participas en uno de los programas gubernamentales seleccionados o que cumples con los requisitos necesarios. Envía la solicitud completa y la documentación a: AT&T ATTN: Contract Services PO Box 2377 Jacksonville, Texas Si no puedes tener acceso al formulario de solicitud desde llama al y te enviaremos una solicitud por correo. Se devolverán las solicitudes que no se reciban completas, sean ilegibles o no estén firmadas. EXHIBIT F - Page 2 of 2 Área de cobertura de AT&T En caso de tener preguntas o si deseas recibir información por correo, comunícate con un representante del servicio al cliente de Lifeline al , de lunes a viernes de 10:00 a.m. a 7:00 p.m. (hora central. La información que aparece en la pantalla del teléfono no indica la tarifa que se cobrará. Es importante revisar el mapa de cobertura para ver las áreas que se incluyen en el plan. El mapa muestra una aproximación de la cobertura al aire libre. El mapa puede incluir áreas en las que otras empresas no afiliadas ofrecen sus servicios y es posible que represente el área para la cual se cuenta con licencia en lugar de una aproximación de cobertura. El área de cobertura real puede variar considerablemente de lo que muestran los gráficos del mapa por motivos del terreno, clima, follaje, edificios y demás construcciones, intensidad de la señal, equipo del cliente y otros factores. AT&T no garantiza la cobertura. Los cargos dependerán del lugar donde se transmite y recibe la llamada, mas no del lugar en el que se encuentra el suscriptor. La cobertura futura, en caso de representarse arriba, se basa en suposiciones actuales de planificación, aunque se encuentra sujeta a cambio y aún no se ha confirmado. Los períodos de noche y de fin de semana son de 9:00 p.m. a 6:00 a.m. de lunes a viernes, y todo el día los sábados y domingos. Los minutos de uso utilizados en las llamadas de larga distancia a los Estados Unidos se descontarán del plan. No está permitido efectuar llamadas de larga distancia internacional. El costo de roaming es de $0.25 por minuto y los minutos de uso se descontarán de los minutos incluidos en el plan. No se ofrece servicio de roaming internacional. No se pueden traspasar los minutos de mes a mes. Los minutos de uso que excedan la cantidad asignada en el plan se cobrarán a $0.15 por minuto. Estos programas gubernamentales ofrecen ayuda para pagar el servicio telefónico y cargos relacionados a personas que cumplen con ciertos requisitos. AT&T Mobility ofrece estos programas en lugares limitados. Para determinar si AT&T Mobility ofrece el servicio de Lifeline en el lugar de residencia principal del suscriptor, favor de comunicarse con un representante del servicio al cliente de Lifeline al Términos y condiciones: el servicio de Lifeline está sujeto a los términos y condiciones que aparecen en los términos de servicio, el plan de tarifas, la información de venta y en el contrato de Lifeline AT&T Intellectual Property. Todos los derechos reservados. AT&T, el logotipo de AT&T y todas las otras marcas contenidas aquí son marcas comerciales de AT&T Intellectual Property y/o compañías afiliadas a AT&T. Actualizado: Junio de 2013.

16 Exhibit G ARKANSAS PUBLIC SERVICE COMMISSION IN THE MATI ER OF ESTABLISHING A REPOSITORY TO RECEIVE AND STORE VARIOUS REPORTS, AFFIDAVITS AND OTHER DOCUMENTS REQUIRED OF ELIGIBLE TELECOMMUNICATIONS CARRIERS RECEIVING FEDERAL UNIVERSAL SUPPORT DOCKET NO U AFFIDAVIT FOR FEDERAL UNIVERSAL SERVICE SUPPORT FUNDS (Payable for the 2015 calendar year 1. My name is Jan Collier I am Vice President & General Manager-Arkansas/Oklahoma of AT&T Mobility Services LLC, the manager of New Cingular Wireless PCS, LLC. My address is 1001 Technology Drive, Suite 401, Little Rock, AR This affidavit is provided for state certification by the Arkansas Public Service Commission in accordance with 47 C.F.R This affidavit is made in support of the Company s request for certification for eligibility for USF support in accordance with the procedures established in WC Docket No The Company s study area code for the supported area is I am familiar with the Federal High Cost support received by the Company and how the Company uses those funds. 5. I am a corporate officer authorized to execute this affidavit on behalf of the Company. 6. The Company hereby certifies that all Federal High Cost Support funds received by the Company were used in the preceding calendar year (January 1 through December 31, 2014 and will be used in the new calendar year (January 1 through December 31, 2016 only for the provision, maintenance and upgrading of facilities and services for which the support is intended, regardless of the rule under which that support is provided. ETC Affidavit Page 1 of 2

17 FURTHER AFFIANT SAYETH NOT. STATE OF Arkansas ( re.\ l Subscribed and sworn to before me on this day of June, Notary Public My Commission Expires: l CHRISTINA DULIN PULASICJ COUNlY NOTARY PUIUC-AR.UMIAS MyColnmlAloi8'1111-1t,2025 Commlnlol llo llt ETC Affidavit Page 2 of 2

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