FINAL REPORT OF THE WORKSHOP FOR THE LAUNCHING OF THE PROJECT "SMART TECHNOLOGIES FOR MUNICIPAL SUSTAINABILITY"

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1 DIRECCIÓN GENERAL DE LOS SERVICIOS JURÍDICOS FINAL REPORT OF THE WORKSHOP FOR THE LAUNCHING OF THE PROJECT "SMART TECHNOLOGIES FOR MUNICIPAL SUSTAINABILITY" SANTANDER (Spain) 30th June 1st July

2 INDEX A. NARRATIVE REPORT A.1. Background and context of the project A.2. Agreement between UN-Habitat and FEMP A.3. Launch of the project Smart Technologies for municipal sustainability A.3.1. A.3.2. A.3.3. A.3.4. A.3.5. A.3.6. A.3.7. Aims Program Methodology Questionnaire sent and results graphics Participants List of participants Results B. FINANCIAL REPORT B.1. B.2. Expenditure report Certificate of staff costs 2

3 A. NARRATIVE REPORT A.1.- Background and context of the project UN-Habitat is the program that acts as a focal point for cities within the United Nations system, supporting local and territorial Governments in their functions as essential agents for the development and welfare, insofar as they are the closest to the citizens and responsible for the delivery of basic urban services. The Global Fund for the Development of the Cities (FMDV) is a project of the global organization Metropolis, which aims to identify solutions and strategies to support local governments in the generation of financial resources for sustainable urban development and local economic development. FEMP is the largest Spanish Association of Local Governments at national level. Its main objective is to defend the municipality autonomy and advice to their members, more than 7000, in the development and implementation of public policies and public services that improves the quality of life of their citizens. The Unit of Local Government and Decentralization of UN-Habitat and FMDV are designing a pilot project to develop applications and technologies SMART that allows cities to generate financial resources, thanks to a better access and provision of public services in a framework of transparency in management. The aim of the project is to support both, cities in developing countries and cities in industrialized countries, to be able to better cope with the challenge posed by the introduction of SMART technologies in public management. The project will create a network of global exchange of experiences on the one hand, and on the other hand will support the development of specific applications that allow municipalities to better manage their municipal finance. The idea of the project is based on the assumption that without efficient and transparent municipalities is impossible to achieve a sustainable urban development. In most of the countries in development, municipal structures are weak and do not have the capacity to ensure access to basic services such as drinking water, sanitation, lighting and maintenance of streets, transportation, public space, etc. This situation has a special impact on the poorest and in informal settlements, where the provision of these services is on the hands of private structures that do not guarantee the quality or accessibility, and very often provide water or electricity at prices far above even than in the industrialized countries and, in some, in unsafe and precarious conditions. 3

4 Public management is changing rapidly and the municipalities need to adapt both to new tools made available by the use of new technologies, such the increasing citizen access to data and knowledge. The progressive introduction of SMART technologies is changing the landscape of governance, offering both, opportunities and challenges. On the one hand, citizens have more and more access to the inner workings of the public administration; on the other hand, there is a growing need for transparency in the management of always scarce resources. In most of the cities, both in countries of the North and the South, citizens accept pay for services if they can see a positive effect on their quality of life. The absence of a public accountability on public services often causes worse quality, a higher price and situations of risk for the population, especially those with fewer resources. With access to mobile phone from much of the world's population, and the relatively low cost of data traffic, every citizen not only is becoming an antenna able to capture extremely useful information for local governments, but also generate ideas and demands more efficient governance. In developing countries, the mobile phone is becoming an essential tool of everyday life. Many inhabitants of informal settlements, what constitutes 60% of the African population, use mobiles as a physical identity in the absence of legalized home, such as bank account, as a tool for disaster prevention or as a possibility of access to information until now unthinkable. The technological changes that we are witnessing will make the management of services and infrastructures to be radically different from what the public sector is used, as it is customary, the introduction of these changes is always difficult in a more rigid system as the public administration. The objective of the project of UN-Habitat and FMDV is to support local governments in adapting to the new opportunities that the SMART technologies offer them, in particular, in the field of municipal finance, this being a fundamental sector for the sustainability of the municipality and its capacity to ensure equitable access to basic urban services 4

5 A.2.- Agreement between UN-Habitat and FEMP Within the framework of the global project described above and taking into account the experience of many Spanish local governments in the implementation of SMART technologies for the management and use of public services, as well as the fact that FEMP supports the Spanish Network of Intelligent Cities (its acronym in Spanish, RECI), both organizations, UN-Habitat and the FEMP, decided to formalize an agreement to implement a workshop for the launching of the project "SMART technologies for municipal sustainability". The agreement was signed on May 20, Throughout this agreement ONU-Habitat granted FEMP a funding to cover all expenses needed to organize the international workshop in which the pilot project designed by FMDV and ONU-Habitat was going to be launched. A.3.- Launch of the project Smart Technologies for municipal sustainability The workshop was held in the city of Santander, Spain. It longed two days, the 30 th of June and the 1 st of July. It was coordinated by FEMP, ONU-Habitat and the municipality of Santander. All the debates and round tables were about these three contents: 1. What are the needs of my city? Presentations has to identify the main needs of the city with regard to public management and municipal revenues; How to consider the use of innovations as a benefit for your city? What areas specifically? 2. Knowledge and experience cutting edge: what innovative and cutting edge solutions are available? 3. City-Citizen: How can we communicate more effectively with citizens? How can we respond to their demands? What to do to increase transparency in the daily delivery of basic services? A Aims: The main aims achieved during the workshop were: Identification of the needs of the participating cities in connection with the implementation of SMART technologies in the field of municipal finance. Identification of areas of interest for the development of pilot applications. An initial proposal for two sectors were discussed: Collection and treatment of solid waste, and Control of illegal building 5

6 Identification of the challenges most frequently asked in the implementation of the private technologies to governance, with special emphasis on the acquisition of services and regulatory aspects of taxation Launching of the global network on municipal finance SMART. Creation of a meeting point between the participating cities and the private sector (with special interest in telephone companies and of provision of services) Visit to a technique experience of the city of Santander in the implementation of SMART Technologies, analysis of the experience and lessons learned. A Programme: MONDAY, 30 TH of JUNE Bus will leave the Hotel Chiqui Register of participants at the Palacio de la Magdalena, Avenida de la Magdalena, sin número Opening session: Diana Lopez Caramazana, Coordinator, Local Government and Decentralization Unit, UN-Habitat, United Nations Human Settlements Programme. Geoffrey Makhubo, Councilor of the City of Johannesburg, Representing FMDV Global Fund for Cities Development. Keynote speaker: Iñigo de la Serna, Mayor of Santander and President of the Spanish Association of Municipalities and Provinces- FEMP, Co-President of the European Council of Municipalities and Regions CEMR. SMART city management, achievements, challenges and future perspectives: the experience of Santander Bus transfer towards the Showcase Centre for Smart Santander - Palacio de Riva Herrera, Pronillo Visit to the Smart Santander Centre City walk, visit to the system of sensors applied to the management of Santander public service system Lunch Real Sociedad de Tenis de La Magdalena - Walk to the Palacio de la Magdalena Mayors roundtable: - Mustafa Bozbey, Mayor of Nilufer, Turquía - Concepción Gamarra Ruiz-Clavijo, Mayor of Logroño, Spain - Glendon Harris, Mayor of Montego Bay, Jamaica - Ratna Jain, Mayor of Kota, India - Francisco Javier León de la Riva, Mayor of Valladolid, Spain 6

7 - Rolando Alberto Rodriguez Brenes, Mayor of Cartago, Costa Rica - Ramón Ropero, Mayor of Villafranca de los Barros, Spain - Antonio Román Jasanada, Mayor of Guadalajara, Spain Experiences of participant cities - Theme 1 - The needs of the city: Presentations aimed to identify the main needs of the city regarding public management and municipal tax income. Lidia Cobas, Coordinator, UCLG Network on Connected and Knowledge-Base Cities, Bilbao City Council, Spain. Cecilia Gatta Castel, Vice-Secretary of Financial administration, Municipality of Morón, Argentina. Simonetta Paganini, Director for International Cooperation, ANCI National Association of Italian Municipalities. Moderator: Francisco Diaz Latorre, Director for International Relations, Spanish Federation of Municipalities and Provinces. DEBATE Wrap-up session recommendations for the upcoming project of network on SMART Technologies for municipal sustainability Diana López Caramazana, UN-Habitat Return by bus to the Chiqui Hotel Departure of the bus from Chiqui Hotel Dinner, Casino de Santander Plaza de Italia s/n Bus transfer from the Casino to the Hotel Chiqui TUESDAY, 1st of JULY Bus transfer from the Hotel Chiqui to Palacio de la Magdalena Theme 2 - The state of the art - What are the solutions available? Experiences from both public and private sector about how the use of SMART technologies and innovation has contributed to improve either public management or municipal revenue. Juan José Prada Nicoletti, Director, Division of IT, Montevideo, Uruguay Kitty Boulle, Head of Research projects, Orange Lab Ulrike Kleifeld, Urban Matters, SAP Tayfun Yurdagul the manager of IT Co - Partner of IBM Turkey Moderator: Jean-Francois Habeau, Jean-Francois Habeau, Deputy Executive Director, FMDV Global Fund for Cities Development. DEBATE Coffee break Theme 3 - The city of the citizen: Challenges and solutions about how to increase participation through SMART technologies and how to improve the transparency of public services and private-public-partnerships José Marcelo Bacellar Rambor, Finances Department, Porto Alegre Emanuel Eveno, University of Toulouse, France 7

8 Oufa Moniati, Finances Director, Marrakesh, Morocco Sasha Haselmayer, CEO, Citymart Moderator: Simonetta Paganini, ANCI National Association of Italian Municipalities. DEBATE Launch of the project SMART technologies for municipal sustainability. Objectives, agreements and potential engagement. Jean-Francois Habeau and Diana A. Lopez Caramazana Walk to the Real Sociedad del Tenis de la Magdalena Lunch Bus transfer to the Hotel Chiqui A Methodology The workshop had two days duration in which participants discussed about the issue of: smart technologies for municipal sustainability. The conference venue was the El Palacio de la Magdalena and was provided by the Municipality of Santander. All participants from the cities, more than 40, received a questionnaire in advanced to the preparation of the meeting in order to be able to collect a number of concerns, interests and needs on the part of the participating cities. This information was used by the organizers to prepare the debates with the facilitators in charge of the round tables. The seminar was developed by panels alongside the two days, in which speakers (politician and experts) of European, Latin American, Mediterranean and African regions presented their experiences about how the implementation of the smart technologies can improve the quality of the public services and be more efficient. Also there was a visit to a practical example of the municipality of Santander in which the participants could see the good results out of the implementation of smart technologies in the use of water and parking control in urban areas. The last day there was a working lunch to promote contact and relations between the public and private sectors. The key words and the main messages were communicated at time throughout the new technologies: Facebook and Twiter: #SmartLocGov 8

9 DIRECCIÓN GENERAL DE LOS SERVICIOS JURÍDICOS A Questionnaire sent and results graphics The questionnaire shown below was used to collect all information before the meeting : I.GENERAL INFORMATION ABOUT THE CITY Area Key question Survey question ANSWER HERE Local Government What city? What is the capacity of the city? What is the name of your city? What is the GNP per capita of your city? Number, Year What is the population of the city? (official census data, estimated population) Number, Census year If there is a Mayor, is there a limit of mandates for the Mayor? If yes what is the maximum number of mandates? What is the estimated percentage of people living under the national poverty line? What is the estimated percentage of the informal sector over the formal economy? What is the local government expenditure per capita? Number, Year What is the annual budget of the city? What is the number of people working for the local government? II. URBAN STRUCTURE Local government revenue What are the major sources of income for the city? What is the percentage of the agriculture, industry and services sectors in the economic profile of the city? What is the percentage of the distribution within the local budget between local revenues and central transfers? What is the estimated percentage of a. Taxes (property tax, income tax), b. Users fees (tariffs) c. Sale of assets, including land d. Other (specify) over the total municipal budget Tax power Who has tax Who has tax power over the following issues? PLEASE MARK AS APPROPRIATE (more than one available)

10 power? Please tick City Government Region / Province / County Central government Private sector Other Capture of the increase of land value Property tax Land value tax Tax on new buildings /developments Tax on fuel Special Tax on alcohol, tobacco, luxury goods Value added tax (VAT) or sales tax Emissions trading schemes Tax on the property of vehicles Tolls on transportation (including congestion tax) Tax on driving licences Income tax Licence fees on commercial establishments Budget Can the city borrow money? Has the city a real financial Inheritance tax Sales tax Environmental / Tourism tax Does the city have the authority to introduce new taxes? Y/N Does the city have the legal ability to borrow? If yes, what is the limit? Y/N Does the city have a credit rating? Does the city finance infrastructure / housing / development projects by issuing bonds? What is the percentage of the total local budget where the municipality can take decisions and prioritize expenditure? 10

11 autonomy? What is the percentage of local budget dedicated to different services dedicated to social services (education, health, social security/welfare), infrastructure (housing, transport, water, energy, waste), urban development (environment, flood control), safety and security (policing, jails, traffic safety)? III. Politics of engagement What is the percentage of land owned by the municipality out of the total surface? URBAN PROCESS What is the number of available formal claims presented by citizens to the municipality in the last year? What are the city frictions and contradictio ns? What is the role of local community groups (gangs, CBOs, religious groups ) in providing public services? What is the estimated percentage of population who access water formally in you city? What is the estimated percentage of population who access electricity formally in you city? (0 = not important; 1 = limited importance ; 2= moderately important; 3= very important) What is the estimated percentage of informal economy in the city? Participatio n E- Governance Open questions How involved are citizens in the local government processes? How do cities view themselves? Does the Municipality have any on-line platform for citizen participation available? If yes, which method is used ( , Chats/Forums, Online enquiries, Twitter, Facebook, Blog, Specific App specify) Does the city have an Action plan concerning e-administration? What types of online services are available to citizens (registering births/marriage certificates, registering to vote, local taxes, payments, complaints, certificates, reports, school admissions, others-specify) Does the city use real time information? If yes, how and in which sectors? Does the city use satellite data? How often are updated GIS data? Does the city have an open data policy? If yes, for which sectors? What are the three biggest challenges for your city? What are the three biggest opportunities for your city? Name the challenges Name the opportunities 11

12 A Participants There were almost fifty people what was a perfect number to ensure the quality and interaction in the debates, most of them at the level of mayor or municipal departmental head of finance or planning. They came from 20 cities from Europe, Latin America, Asia and Africa. Talking about the people from the private sector, there were almost fifteen from telecommunication companies, the same figure for the experts in the sector (academia, civil society, United Nations and existing networks system) Finally, some representatives of national Governments in charge of policies for technological development, innovation in governance, public finance, public administrations, etc. A List of participants ARGENTINA 1. GATTA CASTEL, Cecilia Under-Secretary for Financial Administration Morón Municipality Subsecretaria de Administración Financiera Municipalidad de Morón Secrétaire adjointe pour la gestion des Finances Municipalité de Morón BRAZIL 2. BACELLAR RAMBOR, Jose Marcelo Advisor, Finances Secretariat Porto Alegre Municipality Consejero, Secretaria Municipal da Fazenda Municipio de Porto Alegre Conseiller, Secrétariat municipal des Finances Municipalité de Porto Alegre 3. SILVEIRA, Antonio Marmo Financial Administrative Manager Belo Horizonte Municipality Gerente Administrativo Financiero Municipalidad de Belo Horizonte Directeur administratif et financier Municipalité de Belo Horizonte 12

13 COSTA RICA 4. RODRIGUEZ BRENES, Rolando Alberto President of the Board of Directors of the National Union of Local Governments (UNGL) Mayor, Cartago Municipality Presidente de la Junta Directiva de la Union Nacional de Gobiernos Locales (UNGL), Alcalde, Municipalidad de Cartago Président du Conseil de l'union Nationale des Gouvernements Locaux - UNGL, Maire, Municipalité de Cartago FRANCE 5. BOULLE, Kitty Research project chief Jefe de proyecto de investigación Chargé de projet de recherche Orange Lab 6. EVENO, Emmanuel Professor at the LISST-CIEU - President of "Cities Internet", University of Toulouse Professor LISST-CIEU - Presidente de "Ciudades Internet", Universidad de Toulouse Professeur LISST-CIEU - President de "Villes Internet", Université de Toulouse 7. HABEAU, Jean Francois Executive Director FMDV-Global Fund for Cities Development Director Ejecutivo FMDV-Fondo Mondial para el Desarollo de Ciudades Directeur Exécutif FMDV-Fonds Mondial pour le Développement des Villes 8. THEPIN, Daniel IT project manager - Institute for Urban Planning Region Ile de France Encargado de la Misión TIC Intituto de Planificación Urbana, Región Ile de France Chargé de mission TIC Institut d Aménagement et d Urbanisme IAU, Ile de France Région 13

14 GERMANY 9. KLEIFELD, Ulrike Global Director Public Sector Industry Solutions SAP Urban Matters Directora Global de Sector público Soluciones para la industria. SAP Asuntos Urbanos Directrice global pour le secteur publique SAP Affaires Urbaines INDIA 10. JAIN, Ratna Mayor, Kota Municipality Alcalde, Municipalidad de Kota Maire, Municipalité de Kota INDONESIA 11. UN, Yovita Head of Sub Division of Data and Statistics, Development Planning and Budgeting Agency Municipio de Belu Jefe de la Subdivisión de Datos y Estadística, Planificación de Desarrollo y Agencia de Presupuestos, Municipio de Belu Chef de la sous-division des Données et Statistiques, Planification de Développement et Agence des Budgets, Belu District, East Nusa Tenggara IRAN 12. ISFAHANIZADEH, Hamid Director of FMDV Asian office in Mashhad FMDV-Global Fund for Cities Development Director de la oficina de FMDV para Asia en Mashhad FMDV-Fondo Mondial para el Desarollo de Ciudades Directeur du Bureau de FMDV Asie à Mashhad FMDV-Fonds Mondial pour le Développement des Villes ITALY 14

15 13. PAGANINI, Simonetta Head of International cooperation Department ANCI - Italian National Association of Municipalities Jefe del Departamento de Cooperación Internacional ANCI - Asociación Nacional Italiana de Municipios Chef du département de la coopération internationale ANCI - Association nationale des municipalités italiennes IVORY COAST 14. KOITA, Lamine Advisor to the Vice Mayor, Abidjan Municipality Asesor del Vice Alcalde, Municipalidad de Abidjan Conseiller du Vice Maire, Municipalité de Abidjan 15. NCHO, Vincent Vice Mayor, Abidjan Municipality Vice Alcalde, Municipalidad de Abidjan Vice maire, Municipalité de Abidjan JAMAICA 16. HARRIS, Glendon Mayor, Montego Bay Municipality Alcalde, Municipalidad de Montego Bay Maire, Municipalité de Montego Bay KENYA 17. LOPEZ CARAMAZANA, Diana Unit Coordinator, Local Governments and Decentralization unit, UN-Habitat Coordinadora, Unidad de Gobiernos Locales y Descentralización, ONU- Habitat Coordinatrice, Unité des Gouvernements Locaux et Décentralisation, ONU-Habitat MAURITANIA 18. AHMED CHERIF Salek Responsible, Observatory of urban services and heritage, Nouakchott Municipality Responsable, Director de servicios y patrimonio urbano de la Municipalidad de Nouakchott Responsable de l'observatoire des Services et du 15

16 Patrimoine urbains de la ville de Nouakchott (OSPUN) MOROCCO 19. KHALIL, Choukri Advisor, President of the Finance Committee of Urban Transport, Rabat Municipality Consejero, Presidente de la Comisión de Finanzas y Transporte Urbano, Municipalidad de Rabat Conseiller, Président de la Commission des Finances et Transports Urbains, Municipalité de Rabat 20. MONIATI, Ouafa Director of Finances, Marrakech Municipality Director de Finanzas, Municipalidad de Marrakech Directeur des Finances, Municipalité de Marrakech SENEGAL 21. SYLLA, Abdoulaye Urban Planner, Chief, Research and Urban Planning Dakar Municipality Urbanista, Jefe de Investigación y Planificación Urbana, Municipalidad de Dakar Urbanista, Jefe de Investigación y Planificación Urbana, Municipalidad de Dakar SOUTH AFRICA 22. KHOMOTSO, Letsatsi Director of treasury office Johannesburg Municipality Director de la oficina de tesorería Municipalidad de Johannesburgo Directeur du bureau de la trésorerie Municipalité de Johannesburg 23. MAKHUBO, Geoffrey Councillor, Mayoral Committee for Finance, Johannesburg Municipality Concejal, Mayoral Comité de Finanzas, Municipalidad de Johannesburgo Conseiller, Comité Mayoral des Finances Municipalité de Johannesburg SPAIN 24. ARCOS SANCHEZ, Maria Teresa Director of Institutional Relations, Orange Spain Director de Relaciones Institucionales, Orange España Directeur des Relations Internationales, Orange 16

17 Espagne 25. COBAS, Lidia Coordinator, UCLG Committee of Digital and Knowledge-based Cities Coordinadora, UCLG Comisión de Ciudades Digitales y del Conocimiento Coordinatrice, UCLG Commission des Villes Numériques et de la Connaissance 26. DE LA SERNA, Iñigo Mayor of Santander and President of the Spanish Federation of Municipalities and Provinces-FEMP, Co-President of the Council of European Municipalities and Provinces-CEMR Santander Municipality Alcalde de Santander y Presidente de la FEMP- Federación Española de Municipios y Provincias, Co- Presidente del Consejo Europeo de Municipios y Regiones Municipalidad de Santander Maire de Santander et Président de la Fédération Espagnole des Municipalités et Provinces - FEMP, Co-Président du Conseil des Communes et Régions d'europe-cemr Municipalité de Santander 27. DEL RIVERO BERMEJO, Marietta Deputy General Director CCDO Director General Adjunto de CCDO Director General Adjunto de CCDO Telefonica 28. DIAZ DOMINGUEZ, Gema Councillor for European Affairs and Economic Promotion, Santander Municipality Consejera de Asuntos Europeos y Promoción Económica, Municipalidad de Santander Conseillère des affaires européennes et le développement économique, Municipalité de Santander 29. DIAZ LATORRE, Francisco Director of Legal Services, Territorial Coordination 17

18 and International, FEMP - Spanish Federation of municipalities and provinces Director de Servicios Jurídicos, Coordinación Territorial e Internacional FEMP - Federación Española de Municipios y Provincias Directeur des services juridiques, coordination territoriale et internationale. FEMP - Fédération Espagnole des Municipalités et Provinces. 30. GAMARRA RUZ CLAVIJO, Concepcion Mayor, Logroño Municipality Alcaldesa de Logroño Maire de Logroño 31. HASELMAYER, Sasha CEO Citymart 32. HERRERO, Manuel Responsible for Public Administrations North Responsable de las Administraciones Públicas del Norte Responsable des Administrations publiques du Nord Telefonica 33. IGUAL ORTIZ, Gema Third Deputy Mayor and Councillor for Tourism and Institutional Relations. Municipality of Santander Tercer Teniente de alcalde y Concejala de Turismo y Relaciones Institucionales. Ayuntamiento de Santander Troisième adjointe au maire et conseiller pour le tourisme et les relations institutionnelles. Municipalité de Santander 34. JARIEGO FENTE, Francisco José Industrial Internet of Things Director Telefonica I+D 35. KRAMER, Max Intern Estudiante en prácticas Stagiaire Citymart 18

19 36. LEON DE LA RIVA, Javier Mayor, Valladolid Municipality Alcalde de Valladolid Maire de Valladolid 37. LLOBET, Paula Director of Innovation, INNDEA Valencia Directora de Innovación, INNDEA Valencia Directeur d innovation, INNDEA Valence 38. MIER MARIÑO, Paloma Tourism of Santander Turismo de Santander Tourisme de Santander 39. PARDO, Joaquin UN-Habitat Spain Office Oficina de España de ONU-Habitat Bureau de l Espagne de l ONU-Habitat 40. ROMAN JASANADA, Antonio Mayor, Guadalajara Municipality Alcalde de Guadalajara Maire de Guadalajara 41. ROPERO, Ramón Mayor, Villafranca de los Barros Municipality Alcalde de Villafranca de los Barros Maire de Villafranca de los Barros 42. SALCEDO MONTEJO, Francisco COO Telefonica Solutions and Director of new digital businesses COO Telefonica Soluciones y Director de nuevos negocios digitales COO Telefonica Solutions et Directeur des nouvelles entreprises numériques Telefonica 43. SANCHEZ SALIDO, Mercedes International Relations FEMP - Spanish Federation of Municipalities and Provinces Relaciones Internacionales FEMP-Federación Española de Municipios y 19

20 Provincias Relations Internationales FEMP- Fédération Espagnole des Municipalités et Provinces 44. SIMON CASTELLETS, Beatriz Councillor delegate of Innovation, the information society and innovation technology. Municipality of Valencia Concejal Delegada de Innovación, Sociedad de la Información y Tecnología de la Innovación. Ayuntamiento de Valencia. Conseillère déléguée de l'innovation, les technologies de l'information society et de l'innovation. Municipalité de Valencia. TANZANIA 45. NATTY, Mussa City Manager, Dar Es Salaam Municipality Administrador Municipal, Municipalidad de Dar Es Salaam Administrateur Municipal, Municipalité de Dar Es Salaam TURKEY 46. BOZBEY, Mustafa Mayor Nilufer Municipality Alcalde Municipalidad de Nilufer Maire Municipalité de Nilufer 47. EROGLU, Umut FMDV Turkey Representative FMDV-Global Fund for Cities Development FMDV Representante de Turquia FMDV-Fondo Mondial para el Desarollo de Ciudades FMDV Représentant de Turquie FMDV-Fonds Mondial pour le Développement des Villes 48. YURDAGUL, Taifun Director Directeur VBT Vizyon Information Technologies 20

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