TECHNICAL SERVICE POINTER

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1 TECHNICAL SERVICE POINTER Brands Affected For Immediate Attention of Your Service Department Technical Service Pointer #: W C Action Required: Informational/Mandatory Release Date: October, 2015 Refrigeration Products Amana, Jenn-Air, KitchenAid, Maytag & Whirlpool Refrigerators No Ice / Warm Temperatures Models: See attached page Serial Numbers: K217 K335 Possible Concern: It is possible that consumers may experience: Slow, or no, ice production, Freezer temperatures warmer than set-point, Long, or constant, compressor run time, or Discoloration of the refrigerator evaporator housing (Figure 1). Figure 1: Evaporator Discoloration Figure 2: Partial Frost Pattern Potential Cause: Under various circumstances, the refrigerator evaporator may develop pin hole sized leaks, resulting in a low refrigerant charge. ALL POINTERS ONLINE: To receive pointers by , or to edit or delete a current address, go to Note: Operating characteristics of dual evaporator systems with a low refrigerant charge produce a partial frost pattern on the freezer evaporator (Figure 2), regardless of leak location. Page 1 Registered trademark of Whirlpool, U.S.A., KitchenAid, U.S.A., Jenn-Air, U.S.A., or Maytag Properties, LLC or its related companies. MAGIC CHEF is a registered trademark of CNA International, used under license All rights reserved.

2 TECHNICAL SERVICE POINTER For Immediate Attention of Your Service Department Technical Service Pointer #: W C Action Required: Informational/Mandatory Release Date: October, 2015 Refrigeration Products Correction: Order and replace the evaporator assembly (W ). Additionally, order and replace the compressor, if: the compressor is noisy, or the freezer and refrigerator have no cooling with the compressor running. Special Project S71233 Charge parts and labor for the Sealed System repair to Special Project S Models: 7MF2976AEM KFIS29BB** KFIV29PCMS MFT2976AEM MFT2977AE* WRF989SDA* KFIS29BB** KFIS29PBMS MFT2976AEB MFT2976AEW WRF989SDA* WRF990SLAM * Denotes Color Page 2 Registered trademark of Whirlpool, U.S.A., KitchenAid, U.S.A., Jenn-Air, U.S.A., or Maytag Properties, LLC or its related companies. MAGIC CHEF is a registered trademark of CNA International, used under license All rights reserved.

3 BULLETIN TECHNIQUE Pour communication immédiate au département Service Bulletin technique n : W B Action : À titre informatif/obligatoire Date de publication : Octobre 2015 Produits de réfrigération Marques concernées Réfrigérateurs Amana, Jenn-Air, KitchenAid, Maytag et Whirlpool Pas de glaçons/températures tièdes Modèles : Voir page jointe Numéros de série : K217 K335 Problème potentiel : Il se peut que les clients signalent les problèmes suivants : Production de glace lente ou inexistante, Températures du congélateur supérieures au point de réglage, Durée de fonctionnement du compresseur longue ou constante, ou Décoloration du logement de l'évaporateur du réfrigérateur (Figure 1). Figure 1 : Décoloration de l'évaporateur Figure 2 : Apparition partielle de polygones de gel TOUS LES BULLETINS EN LIGNE : Pour recevoir les bulletins par courriel, ou pour modifier ou supprimer une adresse de courriel, consulter Cause possible : Dans diverses circonstances, des fuites de la taille d'un trou d'épingle peuvent se former dans l'évaporateur du réfrigérateur, causant une charge en fluide frigorigène basse. Remarque : Les caractéristiques de fonctionnement des systèmes à évaporateur double avec une charge en fluide frigorigène basse produisent une apparition partielle de polygones de gel sur l'évaporateur du congélateur (Figure 2), indépendamment de la localisation des fuites. Page 1 Marque déposée de Whirlpool, U.S.A., KitchenAid, U.S.A., Jenn-Air, U.S.A., Maytag Properties, LLC ou ses sociétés affiliées. MAGIC CHEF est une marque déposée de CNA International, utilisée sous licence Tous droits réservés.

4 BULLETIN TECHNIQUE Pour communication immédiate au département Service Bulletin technique n : W B Action : À titre informatif/obligatoire Date de publication : Octobre 2015 Produits de réfrigération Correction : Commander un évaporateur (W ) et procéder au remplacement. Commander également un compresseur et procéder au remplacement si le compresseur est bruyant ou si le congélateur et le réfrigérateur ne refroidissent pas lorsque le compresseur fonctionne. Projet spécial S71233 Facturer les pièces et la main-d'œuvre pour les réparations du système scellé sur le projet spécial S Modèles : 7MF2976AEM KFIS29BB** KFIV29PCMS MFT2976AEM MFT2977AE* WRF989SDA* KFIS29BB** KFIS29PBMS MFT2976AEB MFT2976AEW WRF989SDA* WRF990SLAM * Indique la couleur Page 2 Marque déposée de Whirlpool, U.S.A., KitchenAid, U.S.A., Jenn-Air, U.S.A., Maytag Properties, LLC ou ses sociétés affiliées. MAGIC CHEF est une marque déposée de CNA International, utilisée sous licence Tous droits réservés.

5 BOLETÍN DE SERVICIO TÉCNICO Marcas afectadas Para la atención inmediata de su Departamento de servicio Boletín de servicio técnico N. : W B Acción requerida: Informativo/obligatorio Fecha de publicación: Octubre de 2015 Productos de refrigeración Refrigeradores Amana, Jenn-Air, KitchenAid, Maytag y Whirlpool No hay hielo/temperatura tibia Modelos: Vea la página adjunta Números de serie: K217 a K335 Posible problema: Es posible que los consumidores experimenten: Producción lenta o nula de hielo, Temperaturas más altas que el punto de ajuste en el congelador, Funcionamiento constante o prolongado del compresor, o Decoloración de la carcasa del evaporador del refrigerador (Figura 1). Figura 1: Decoloración del evaporador Figura 2: Patrón parcial de escarcha TODOS LOS BOLETINES EN LÍNEA: Para recibir boletines por correo electrónico o para editar o borrar una dirección electrónica actual, vaya a Causa potencial: Bajo ciertas circunstancias, el evaporador del refrigerador puede desarrollar fugas del tamaño de un pasador, lo que resulta en una baja carga del refrigerante. Nota: Las características de funcionamiento de los sistemas duales del evaporador con baja carga de refrigerante producen un patrón parcial de escarcha en el evaporador del congelador (Figura 2), independiente de la ubicación de la fuga. Página 1 Marca registrada de Whirlpool U.S.A., KitchenAid U.S.A., Jenn-Air U.S.A., o de Maytag Properties, LLC o sus compañías asociadas. MAGIC CHEF es una marca registrada de CNA International, usada bajo licencia Todos los derechos reservados.

6 BOLETÍN DE SERVICIO TÉCNICO Para la atención inmediata de su Departamento de servicio Boletín de servicio técnico N. : W B Acción requerida: Informativo/obligatorio Fecha de publicación: Octubre de 2015 Productos de refrigeración Corrección: Ordene y reemplace el ensamblaje del evaporador (W ). Al mismo tiempo, ordene y reemplace el compresor si: el compresor es ruidoso, o el congelador y el refrigerador no enfrían cuando el compresor está funcionando. Proyecto especial S71233 Cargue las piezas y la mano de obra para la reparación del sistema sellado al Proyecto especial S Modelos: 7MF2976AEM KFIS29BB** KFIV29PCMS MFT2976AEM MFT2977AE* WRF989SDA* KFIS29BB** KFIS29PBMS MFT2976AEB MFT2976AEW WRF989SDA* WRF990SLAM * Indica el color Página 2 Marca registrada de Whirlpool U.S.A., KitchenAid U.S.A., Jenn-Air U.S.A., o de Maytag Properties, LLC o sus compañías asociadas. MAGIC CHEF es una marca registrada de CNA International, usada bajo licencia Todos los derechos reservados.

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