Guía de solución de problemas de los servidores HP ProLiant Gen9 Volumen II: Mensajes de error

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1 Guía de solución de problemas de los servidores HP ProLiant Gen9 Volumen II: Mensajes de error Resumen Esta guía ofrece una lista de mensajes de error relacionados con los servidores HP ProLiant, HP Integrated Lights-Out, dispositivos de almacenamiento HP Smart Array, HP Onboard Administrator, HP Virtual Connect, ROM y Configuration Replication Utility (Utilidad de replicación de la configuración). Esta guía está dirigida a la persona encargada de la instalación, administración y solución de problemas de los servidores o blades de servidor. HP le considera una persona cualificada para la reparación de los equipos informáticos y preparada para reconocer las dificultades de los productos con niveles de energía peligrosos.

2 Copyright 2014, 2015 Hewlett-Packard Development Company, L.P. La información contenida en el presente documento está sujeta a cambios sin previo aviso. Las únicas garantías de los productos y servicios de HP están establecidas en las declaraciones expresas de garantía que acompañan a dichos productos y servicios. No se podrá utilizar nada de lo que se incluye en este documento como parte de una garantía adicional. HP no se hace responsable de los errores u omisiones de carácter técnico o editorial que puedan figurar en este documento. Java es una marca registrada de Oracle y/o sus filiales. Linux es una marca registrada de Linus Torvalds en los Estados Unidos y en otros países. Microsoft, Windows y Windows Server son marcas comerciales o registradas de Microsoft Corporation en los Estados Unidos y en otros países. SD y microsd son marcas comerciales o marca registradas de SD-3C en Estados Unidos, otros países o en ambos. UNIX es una marca comercial registrada de The Open Group. Referencia: Septiembre de 2015 Edición: 2

3 Tabla de contenido 1 Introducción... 1 Información general... 1 Recursos de solución de problemas Errores de los servidores HP ProLiant... 2 Mensajes de error de diagnóstico de arrays... 2 Mensajes de error de HP Smart Storage Administrator Diagnostics Utility... 2 Array status: The array has failed... 2 Array status: The array currently has a drive erase operation queued, running, stopped or completed on a logical or physical drive... 2 Array Status: The array has a spare drive assigned which is smaller than the smallest data drive in the array... 2 Cache module: The batteries were hot-removed... 2 Cache module: The cache is disabled because the batteries are low on the redundant controller... 2 Cache module: The cache for this controller is temporarily disabled since a snapshot is in progress Cache module: The cache is disabled because the batteries are low... 2 Cache module: This controller has been set up to be a part of a redundant pair of controllers Cache module: The cache is disabled because the restore operation from flash memory failed... 3 Cache module: The cache is disabled because the charge on the flashmemory capacitor is too low... 3 Cache module: The cache is disabled because a capacitor has failed to charge to an acceptable level... 3 Cache module: The cache is disabled because the backup operation to flash memory failed... 3 Cache module: The cache is disabled because there are no capacitors attached to the cache module... 3 Cache module: The cache is disabled because a flash memory or capacitor hardware failure has been detected... 3 Cache module: This controller's firmware is not backward compatible with the cache module revision... 3 Controller State: The array controller contains a volume that was created with a different version of controller firmware... 4 Controller State: The array controller contains more logical drives than are supported in the current configuration... 4 ESES iii

4 Controller State: The array controller contains one or more logical drives with a RAID level that is not supported in the current configuration... 4 Controller State: The array controller contains redundant connections to one or more physical drives that are not supported in the current configuration... 4 Controller State: The array controller is connected to an expander card or an external enclosure... 5 Controller State: The array controller is operating without a memory board... 5 Controller State: The array controller is operating without a memory board and has a bad volume position... 5 Controller State: The array controller is operating without a memory board and contains more logical drives than are supported in the current configuration... 5 Controller State: The array controller is operating without a memory board and has an invalid physical drive connection... 5 Controller State: The array controller has a configuration that requires more physical drives than are currently supported... 5 Controller State: The array controller has an unknown disabled configuration status message... 6 Controller State: The array controller has an unsupported configuration... 6 Controller State: The controller cannot be configured. CACHE STATUS PROBLEM DETECTED Controller State: A logical drive is configured with a newer version of the Array Configuration tools than is currently running... 6 Controller State: The HBA does not have an access ID Drive Offline due to Erase Operation: The logical drive is offline from having an erase in progress... 7 Drive Offline due to Erase Operation: The physical drive is currently queued for erase... 7 Drive Offline due to Erase Operation: The physical drive is offline and currently being erased... 7 Drive Offline due to Erase Operation: The physical drive is offline and the erase process has been failed Drive Offline due to Erase Operation: The physical drive is offline and the erase process has completed Drive Offline due to Erase Operation: The physical drive is offline from having an erase in progress... 7 Failed Array Controller: code:<lockup Code>: Restart the server and run a diagnostic report... 7 Logical drive state: A logical drive is configured with a newer version of Storage/Config Mod than is currently running... 8 Logical drive state: Background parity initialization is currently queued iv ESES

5 Logical drive state: The current array controller is performing capacity expansion Logical drive state: The logical drive is disabled from a SCSI ID conflict... 8 Logical drive state: The logical drive is not configured... 8 Logical drive state: The logical drive is not yet available... 8 Logical drive state: The logical drive is offline from being ejected... 8 Logical drive state: The logical drive is queued for erase... 8 Logical drive state: The logical drive is queued for expansion... 8 Logical drive state: The logical drive is queued for rebuilding... 8 Logical drive state: This logical drive has a high physical drive count NVRAM Error: Board ID could not be read NVRAM Error: Bootstrap NVRAM image failed checksum test NVRAM Error: Bootstrap NVRAM image failed checksum test Physical Drive State: The data on the physical drive is being rebuilt... 9 Physical Drive State: Predictive failure. This physical drive is predicted to fail soon... 9 Physical Drive State: This drive is not supported for configuration Physical Drive State: SATA drives are not supported for configuration and should be disconnected from this controller... 9 Physical Drive State: Single-ported drives are not supported for configuration and should be disconnected from this controller Physical Drive State: This drive contains unsupported configuration data Physical Drive State: This drive is not supported for configuration by this version of controller firmware Physical Drive State: This drive is smaller in size than the drive it is replacing Physical Drive State: This drive is unrecognizable Physical Drive State: This physical drive is part of a logical drive that is not supported by the current configuration Redundancy State: This controller has been setup to be part of a redundant pair of controllers Redundancy State: This controller has been setup to be part of a redundant pair of controllers Redundant Path Failure: Multi-domain path failure Redundant Path Failure: The logical drive is degraded due to the loss of a redundant path Redundant Path Failure: The physical drive is degraded due to the loss of a redundant path Redundant Path Failure: Warning: Redundant I/0 modules of this storage box Smart SSD State: SSD has less than 2% of usage remaining before wearout ESES v

6 Smart SSD State: SSD has less than 2% of usage remaining before wearout Smart SSD State: SSD has less than 5% of usage remaining before wearout Smart SSD State: SSD has less than 5% of usage remaining before wearout Smart SSD State: SSD has less than an estimated 56 days before it reaches the maximum usage limit for writes (wearout) Smart SSD State: SSD has reached the maximum rated usage limit for writes (wearout) and should be replaced immediately Smart SSD State: The SmartSSD Wear Gauge log is full Storage Enclosure: The enclosure is reporting a critical temperature status condition Storage Enclosure: One or more fans have failed Storage Enclosure: Warning: The enclosure is reporting a high temperature status Storage Enclosure: Warning: One or more redundant power supplies in this enclosure has failed or is not plugged in correctly Mensajes de error de la POST Introducción a los mensajes de error de la POST Serie System board error ASR Timer Failure Systems Options Not Set Time and date not set Serie DIMM configuration errors DIMM Configuration Error- Installed DIMM configuration does NOT support configured AMP Mode Processor X: Quick Path Interconnect (QPI) Link Degradation CPU failed Power fault detected FlexLOM X Power fault detected Mezzanine X Power fault detected Embedded storage controller DIMM Configuration Error - Processor X, Channel Y DIMM Configuration Error Processor X, DIMM Y DIMM Configuration Error Processor X, Channel Y DIMM Configuration Error Memory initialization error Processor A, DIMM B failed Trusted Execution Technology (TXT) Failure Secrets in Memory detected and BIOS may be compromised DIMM Initialization Error Memory cannot be initialized vi ESES

7 235-DIMM Configuration Error DIMM Configuration Error DIMM Configuration Error Processor X, DIMM Y DIMM Configuration Error Processor X, DIMM Y DIMM Configuration Error Unsupported Expansion Riser Board Detected One or more of the installed expansion riser boards is not supported by this server Expansion Riser Board Detected in Incorrect Slot An expansion riser board is installed in a riser slot in which it is not supported Unsupported Processor Configuration Detected - System does not support booting with three processors installed Unsupported Option Card configuration. The option card installed in Slot X is not supported in that slot with the current server configuration IMPORTANT: PCIe Slot X only supports 8 functions for a SR-IOV capable Expansion Card Processor Power-on Issue: Processor X did not power up IMPORTANT: The system has exceeded the amount of available Option ROM space Unsupported Option Card configuration. The option card installed in Slot X is only supported in Slot Y Unsupported Option Card configuration. The option card installed in Slot X is not supported unless Slot Y is unpopulated Unsupported Processor Configuration Detected IMPORTANT: Switches SW1 and SW3 are ON Unsupported Processor Configuration Detected IMPORTANT: The PCI-e Device installed in Slot X has no corresponding processor installed and will not function IMPORTANT: A FlexCompute license is installed that cannot be utilized by installed processors(s) IMPORTANT: A PCI-e Riser Card is installed that requires 2 processors to function Memory Initialization Error - Memory on Processor X failed to initialize Unsupported Processor Configuration Detected Unsupported Processor Configuration Detected Configuration Error - Online Spare (OLS) Mode and Combined Channel (CC) Mode are both Enabled Server Platform Services Firmware requires update Redundant ROM Error: The Backup System ROM is invalid Redundant ROM Error: The Primary System ROM is invalid Fatal System ROM Error: The System ROM is not programmed properly Fatal System ROM Error: The programming of the System ROM cannot be verified ESES vii

8 266-Non-Volatile Memory Corruption Detected IMPORTANT: Default configuration settings have been restored at the request of the user iLO FW Not Responding Unable to communicate with ilo FW IMPORTANT: Default configuration settings have been restored per user request iLO FW Communication Issue Unable to communicate with ilo FW Processor X, DIMM Y could not be authenticated as genuine HP SmartMemory Unsupported Option Card Configuration. The option card installed in Slot Y is not supported in Slot 3 or Slot Unsupported Processor Detected - Processor stepping not supported Option Card Configuration Error Secure Boot Authentication Failure Secure Boot Authentication Failure Cable Error - An internal cable routed to the LED Board is not plugged in or plugged in incorrectly Cable Error - An internal cable routed to the SUV connector is not plugged in or plugged in correctly IMPORTANT: SW12 is ON indicating physical presence Invalid Server Serial Number and Product ID Memory Address/Command Parity Error Detected Processor X, Channel Y DIMM Failure Uncorrectable Memory Error Processor X, DIMM Y DIMM Failure Uncorrectable Memory Error Memory Board X, DIMM Y DIMM Failure Uncorrectable Memory Error Processor X, DIMM Y or Processor X, DIMM Z DIMM Failure Uncorrectable Memory Error Memory Board X, DIMM Y or Processor X, DIMM Z IMPORTANT: The removal of a storage device has been detected IMPORTANT: The removal of a network device has been detected IMPORTANT: A new storage device has been detected and has been added to the end of the Boot Controller Order IMPORTANT: A new network or storage device has been detected IMPORTANT: The Boot Mode for the system has been changed to Legacy Boot Mode IMPORTANT: The Standard Boot Order (IPL) has been detected as corrupted and has been restored to default values Invalid HP Software RAID Configuration A critical error occurred resulting in a reboot of the system Memory Board X Training Failure DIMM Failure Uncorrectable Memory Error Processor X, DIMM Y viii ESES

9 295-DIMM Failure Uncorrectable Memory Error Memory Board X, DIMM Y DIMM Configuration Error - Processor X, DIMM Y - Non-production DIMM detected IMPORTANT: The ilo Security switch is set to the ON position IMPORTANT: The Boot Mode has been changed to Legacy Boot Mode for this boot only IMPORTANT: The Boot Mode has been changed to UEFI Boot Mode for this boot only Serie IMPORTANT: Unable to log an entry to the Integrated Management Log (IML) Keyboard Error Keyboard Error or Test Fixture Installed Keyboard controller error Keyboard or System Unit Error Redundant ROM Error: Both the Primary and Backup System ROMs are invalid Redundant ROM Error: ilo FW did not set the Primary System ROM Fan Failure Detected Fan X Failed Required Fan NOT Installed Fan X Missing Insufficient Fan Solution IMPORTANT: Fan Solution Not Redundant HP Smart Storage Battery Configuration Error The system has exceeded the installed battery capacity HP Smart Storage Battery X Failure Communication with the battery failed and its output may not be enabled HP Smart Storage Battery X Failure Battery Shutdown Event Code: XXXX A critical error occurred prior to this system boot An uncorrectable memory error was detected prior to this system boot Chassis Firmware Error The Chassis Firmware is in Recovery Mode Chassis Firmware Error - Unable to communicate with the Chassis Firmware Trusted Platform Module (TPM) Self-Test Error An unexpected shutdown was detected prior to this boot IMPORTANT: Enclosure Power Event detected. Boot delayed until condition resolved HP Dual microsd Device Unsupported Configuration A microsd card is not installed in Slot X HP Dual microsd Device Unsupported Configuration No microsd cards are installed HP Dual microsd Device Error The microsd card in Slot X has failed.. 29 ESES ix

10 324-HP Dual microsd Device Error Both microsd cards have failed HP Dual microsd Device Error microsd cards have conflicting metadata. Configuration required HP Dual microsd Device Error The microsd card in Slot X has failed. A microsd card is not installed in Slot Y Serie X-Parallel Port X Address Assignment Conflict Parallel Port Address Conflict Detected Serie iLO 4 configuration is temporarily unavailable iLO 4 Security Override Switch is set. ilo 4 security is DISABLED! iLO 4 is disabled. Use the Security Override Switch and ilo 4 F8 ROM-Based Setup Utility to enable ilo functionality iLO 4 ROM-based Setup Utility is disabled ROM-based Setup Utility is disabled Serie Battery Failure message. This is detected by checking the RTC Lost Power bit in CMOS (Byte 0Dh - Bit 7) Temperature violation detected. Waiting 5 Minutes for System to Cool CPU Zone Fan Assembly Failure Detected. Either CPU Zone Fan Assembly Failure Detected. Single fan Fan failure detected Fan X Failure Detected (Fan Zone CPU) Fan X Failure Detected (Fan Zone I/O) Fan X Not Present (Fan Zone CPU) Fan X Not Present (Fan Zone I/O) Power Supply Zone Fan Assembly Failure Detected Power Supply Zone Fan Assembly Failure Detected Primary Fan Failure (Fan Zone System) Redundant Fan Failure (Fan Zone System) Primary Power Supply Failure Low System Battery warning Redundant Fan Failure Power Supply Configuration Error Power Supply Configuration Error Power Supply Failure, Power Supply Unplugged, or Power Supply Fan Failure in Bay X Power Supply Configuration Failure Power Supply Failure Power Supply X is failed Power Supply Unplugged Power Supply X is unplugged x ESES

11 1625-Unsupported Power Supply Configuration Unsupported Power Supply Mismatch Unsupported Power Supply Configuration Unsupported Power Supply detected Power Supply Configuration Insufficient IMPORTANT: The system contains multiple types of power supplies Serie Slot # Drive Array Please replace battery Slot # Drive Array Please install battery SCSI Cable Error Detected Slot X Drive Array controller - Memory Self-Test Error. Access to all storage has been disabled Slot X System Halted. Unsupported Virtual Mode Disk Operation Slot # Drive Array Please replace Cache Module Super-Cap The Extended BIOS Data Area in Server Memory has been Overwritten Slot X Drive Array Controller - Bootstrap NVRAM checksum invalid Slot X Drive Array Controller - Bootstrap NVRAM restored from backup. System restart required One or more attached hard drives could not be authenticated as a genuine HP hard drive Slot X Drive Array Non-Array Controller Drives Detected Warning: possible data loss may occur Slot # Drive Array Stripe size too large for RAID 5/6 logical drive(s) Slot X Drive Array RAID 5 volume(s) present with 56 drives or more, but cache size <= 32MB Slot X Array Controller Redundant ROM Reprogramming Failure Slot X Array Controller Redundant ROM Checksum Error Slot # Drive Array Controller Memory Error(s) Occurred Slot # Drive Array Unrecoverable Media Errors Detected on Drives Slot X Drive Array Disk Drive(s) Reporting OVERHEATED Condition: Port X Box Y Bay(s) Z Slot X Drive Array Device discovery found more devices attached to this controller than firmware currently supports A controller failure event occurred prior to this power-up. (Previous lock up code = 0x####) Slot X Drive Array S.M.A.R.T. Hard Drive(s) Detect imminent failure: Port X Box Y Bay(s) Z Slot # Drive Array Drive Parameter Tracking Predicts Imminent Failure Slot x Drive Array Redundant Controller Pair Not Operating Redundantly Slot X Drive Array To improve signal integrity, ESES xi

12 1724-Slot # Drive Array Physical Drive Position Change(s) Detected Slot # Drive Array Incompatibility between CPLD and BBWC Detected Caching is disabled until CPLD has been updated Slot X Drive Array - Cache Memory Size or Battery Presence Has Changed Slot X Drive Array - New (or Previously Failed) Logical Drive(s) Attachment Detected Slot # Drive Array Abnormal Shut-Down Detected with Write Cache Enabled Slot # Drive Array Disk Performance Optimization Scan in Progress Fixed Disk 0 Does Not Support DMA Mode Fixed Disk 1 Does Not Support DMA Mode Slot # Drive Array Cache Module Battery Pack Missing Slot # Drive Array Storage Enclosure Firmware Upgrade Problem Detected Slot # Drive Array Disk Drive(s) Responding to Incorrect SCSI ID Slot # Drive Array Unsupported Redundant Cabling Configuration Detected HP Trusted Platform Module Error Slot X Drive Array Redundant Cabling Configuration has excess Device Paths Slot # Drive Array Storage Enclosure Redundant Cabling Problem Detected Slot # Drive Array Redundant Cabling is not as recommended Fixed Disk 0 failed set Block Mode Fixed Disk 1 failed set Block Mode Slot X Drive Array - Previously Ejected Drive(s) Detected Slot # Drive Array Logical Drive Erase Operation in Progress Slot # Drive Array Logical Drive Erase Operation(s) are Queued Slot X Drive Array Drive Erase Operation In Progress (or Queued) Slot X Drive Array - Drive Erase Operation Completed Slot X Drive Array Unsupported Storage Connection Detected Slot # Drive Array Unsupported Array Configuration Detected Slot # Drive Array Unsupported Cache Module Battery Attached Slot X Drive Array Cache Module Flash Memory being erased Fixed Disk 0 failed ID command Fixed Disk 1 failed ID command Slot X Drive Array Slot X Drive Array Array Controller Maximum Operating Temperature Exceeded During Previous Power Up Slot X Drive Array One or more RAID levels are configured xii ESES

13 1755-Slot Z Drive Array ADG Enabler Module appears to be defective. Please replace ADG Enabler Module Slot X Drive Array Redundant controllers are not the same model Slot X Drive Array Controller Firmware Upgrade Needed Slot X Drive Array Cache module is detached; please reattach Slot X Drive Array Capacity Expansion Process is Temporarily Disabled Slot X Drive Array Slot X Drive Array Resuming logical drive expansion process Slot X Drive Array Drive(s) Disabled due to Failure During Expansion Slot X Drive Array Disk Drive Firmware Update Recommended Slot X Drive Array Obsolete data found in Cache Module Slot X Drive Array Storage Enclosure Cabling Problem Detected: SAS Port Y: OUT port of this box is attached to OUT port of previous box Slot X Drive Array Shared SAS Port Connection Conflict Detected - Ports 1I, 1E: Storage connections detected on both shared internal and external ports Slot X Drive Array Storage Enclosure Problem Detected Slot X Drive Array resuming Automatic Data Recovery (Rebuild) process Slot X Drive Array Replacement drive(s) detected OR previously failed drive(s) now appear to be operational Slot X Drive Array Logical drive(s) previously failed Slot X Drive Array Controller Failure Slot X Drive Array Logical Drive Failure Slot X Drive Array Drive Failure Slot X Drive Array Not Configured Slot X Drive Array Recovery Needed Slot X Drive Array Operating in Interim Recovery (Degraded) Mode SlotX Drive Array Reports Incorrect Drive Replacement Slot X Drive Array Disk Drive(s) Not Responding Slot X Drive Array Valid Data Found in Write-Back Cache Slot X Drive Array Data in Write-Back Cache has been lost Slot X Drive Array Cache Module Battery Pack is Charging Slot X Drive Array Write-Back Cache Configuration Error Slot X Drive Array Cache Module is Not Responding Slot X Drive Array Write-Back Cache Backup Previously Failed Slot X Drive Array Write-Back Cache Restore Previously Failed Slot X Drive Array Write-Back Cache Read Error Occurred Slot X Drive Array Cache Module Self-Test Error Occurred ESES xiii

14 1799-Slot X Drive Array Drive(s) Disabled due to Write-Back Cache Data Loss Serie Slot X Drive Array Dual domain configured or detected but not supported by this configuration Slot X Drive Array Cache Module is not installed Slot X Drive Array Cache Module critical error Slot X Drive Array Cache Module flash memory is not installed Slot X Drive Array Cache Module incompatible with this controller Slot X Drive Array Cache Module critical error Slot X Encryption Failure- Communication issue prevents drive keys from being retrieved Slot X Encryption Failure- Master Key is incorrect on or not retrieved from Remote Key Manager Slot X Encryption Failure- Drive Keys not retrieved from the Remote Key Manager Slot X Encryption Failure- Invalid Drive Keys on Remote Key Manager Slot X Encryption Failure- Communication issue prevents keys from being retrieved Slot X Encryption Failure- All encrypted logical drives are offline due to failure to enter proper Controller Password Slot X Encryption Failure- Encrypted logical drives are present but encryption is not yet enabled Slot X Encryption Failure- Encryption is enabled for the controller but the Master Key name is not set Slot X Encryption Failure- Key Management Mode mismatch between controller and drives Slot X Encryption Failure- Unsupported System ROM detected Slot X Encryption Failure- Encrypted logical drives are offline Slot X Encryption Failure- FW version for this controller does not support HP Secure Encryption Slot X Encryption Failure Imported encrypted logical drives are offline Slot X Encryption Failure- Unsupported ilo FW detected Slot X One or more storage cables has failed preventing discovery of attached storage Slot X Encryption Failure- Non-volatile storage corrupted: Critical Security Parameters erased per policy Slot X Encryption Failure- Encryption engine hardware failure Slot X Drive Array Please install cache module battery pack Slot X Drive Array Cache Module Battery Pack is not installed Slot # Drive Array Please replace cache module battery pack xiv ESES

15 1830-Slot X Drive Array Incorrect cache module power source detected Slot X Drive Array Data in Write-Back SmartCache has been lost Slot X One or more physical drives are not exposed to the host due to presence of logical unit metada Slot X Drive Array Unsupported Array Configuration Detected Mensajes de error del registro de gestión integrado Introducción a los mensajes de error del registro de gestión integrado Automatic operating system shutdown initiated due to fan failure Automatic Operating System Shutdown Initiated Due to Overheat Condition Operating System failure: Cause [NT] Corrected Memory Error Threshold exceeded (Processor X, Memory Module Y) Uncorrectable PCI Express Error (Slot X, Bus Y, Device Z, Function W, Error status <valor hexadecimal>) Uncorrectable Machine Check Exception (Board X, Processor Y, APIC ID <valor hexadecimal>, Bank <valor hexadecimal> Status <valor hexadecimal>) System Fan Failure (Fan X, Location) System Fans Not Redundant System Overheating (Zone X, Location) System Power Supplies Not Redundant System Power Supply Failure (Power Supply X) Uncorrectable Memory Error (Slot X, Memory Module Y) Códigos de fallos de alimentación de HP ProLiant Gen Códigos de fallos de alimentación de los indicadores LED del panel frontal Errores de HP Smart Array Indicadores LED de tiempo de ejecución de la controladora Indicadores LED de la controladora P440ar Indicadores LED de la controladora P Indicadores LED de la controladora P Indicadores LED de la controladora P Indicadores LED del módulo de memoria caché Mensajes del registro de eventos de Windows para Smart Array Identificadores de mensajes Identificadores de mensajes Identificadores de mensajes Identificadores de mensajes Identificadores de mensajes Identificadores de mensajes Identificadores de mensajes Identificadores de mensajes ESES xv

16 Identificadores de mensajes Identificadores de mensajes Errores del controlador de Windows para Smart Array Errores de HP Onboard Administrator Mensajes de error de Onboard Administrator Errores de Onboard Administrator Errores de captura de pantalla de Insight Display Mensajes de SysLog Mensajes del registro de Alertmail Mensajes del registro de inicio y de autenticación Mensajes del registro de CGI Mensajes del registro de la CLI Mensajes del registro del compartimento de interconexión Mensajes del registro de DHCP Mensajes del registro del enlace del chasis Mensajes del registro de la configuración no volátil Mensajes del registro de actualización del firmware Mensajes del registro de almacenamiento, configuración y certificados de la actualización Mensajes del registro de configuración de red DNS Mensajes del registro de LCD Mensajes del registro relacionados con operaciones Mensajes del registro de Linux Mensajes del registro de gestión Mensajes del registro internos de OA Mensajes del registro de LDAP Mensajes del registro de redundancia Mensajes del registro de SSO Mensajes del registro de dos factores Mensajes del registro de FIPS Mensajes del registro de VLAN Capturas SNMP de Onboard Administrator Notificaciones de eventos del chasis Notificaciones de eventos de la línea de comandos Errores de HP Virtual Connect Descripción general de SNMP Capturas SNMP Capturas de la MIB de módulo VC Capturas MIB de dominio de VC xvi ESES

17 Capturas de cambio de estado gestionado del dominio de VC Capturas de punto de comprobación del dominio de VC vcdomainstackinglinkredundancystatuschange vctesttrap Eventos de SysLog de Virtual Connect Manager Eventos del dominio ( ) VCM-OA communication down Domain state FAILED Domain state PROFILE_FAILED Domain state NO_COMM Eventos de los chasis ( ) Enclosure import failed Enclosure state NO_COMM Enclosure state failed Enclosure Find failed Eventos de los módulos Ethernet ( ) Enet Module OA CPU Fault Event Enet Module State FAILED Enet Module state INCOMPATIBLE Enet Module state MISSING Enet Module state NO_COMM Enet Module IP is Port is disabled as network loop is detected Port was disabled because a pause flood was detected Eventos de los módulos FC ( ) FC Module OA CPU Fault Event FC Module State Failed FC Module State Incompatible FC Module State is NO_COMM Eventos de los servidores ( ) Server OA fault event Server state FAILED Server state INCOMPATIBLE Server state is NO_COMM Missing information for one or more blades of a multi-blade server The BIOS for the following devices is not compatible with Virtual Connect The server BIOS needs to be updated to at least the version dated Unable to release power hold on the server. Unassign and re-assign profile Eventos de los perfiles ( ) ESES xvii

18 6012-Profile state FAILED Profile has the same network on two Flex-10 NICs on the same physical port Profile has PXE enabled on a non-primary Flex-10 NIC Profile has iscsi boot enabled on an unsupported Flex-10 NIC Profile is assigned to a multi-blade server that has data missing Profile could not be assigned to powered up server Eventos de la red Ethernet ( ) Enet Network state FAILED Enet Network state DISABLED Eventos de la estructura FC ( ) FC Fabric state FAILED Eventos de módulos desconocidos ( ) Unknown Module state FAILED Unknown Module state INCOMPATIBLE Unknown Module state NO_COMM Eventos de conjuntos de enlaces ascendentes Ethernet ( ) Enet uplinkset state FAILED Enet uplinkset state is DISABLED Errores de CONREP Uso de CONREP Códigos de retorno de CONREP Salida de pantalla de CONREP Errores de HP ilo Información general sobre ilo Indicadores LED de la POST de ilo Entradas del registro de eventos Mensajes de RIBCL ID de eventos y capturas SNMP de Microsoft Windows Mensajes del registro de eventos asociados a capturas SNMP Formato del registro de eventos de Windows NT Descripciones de los agentes Agentes base Identificadores de eventos Identificadores de eventos Identificadores de eventos Identificadores de eventos xviii ESES

19 Agentes de almacenamiento Identificadores de eventos Identificadores de eventos Identificadores de eventos Identificadores de eventos Identificadores de eventos Agentes de servidor Identificadores de eventos Identificadores de eventos Identificadores de eventos Identificadores de eventos Identificadores de eventos Agentes NIC Identificadores de eventos Identificadores de eventos Asistencia y otros recursos Antes de ponerse en contacto con HP Información de contacto de HP Siglas y abreviaturas Comentarios sobre la documentación Índice ESES xix

20 1 Introducción Información general Esta guía forma parte de un conjunto de dos volúmenes. El Volumen I, la Guía de solución de problemas de HP ProLiant Gen9, Volumen I: Solución de problemas, proporciona procedimientos para resolver problemas comunes. Esta guía, el Volumen II: Mensajes de error, proporciona una lista de mensajes de error e información de ayuda para interpretar y solucionar los mensajes de error relacionados con los blades de servidor y servidores ProLiant. Utilice estos mensajes para resolver problemas y optimizar el funcionamiento de su equipo HP. Recursos de solución de problemas En la Guía de solución de problemas de los servidores HP ProLiant Gen9, Volumen I: Solución de problemas encontrará procedimientos para resolver problemas comunes e instrucciones completas para el aislamiento y la identificación de fallos, la solución de problemas y el mantenimiento del software en los blades de servidor y servidores ProLiant. Para ver la guía, seleccione un idioma: Inglés ( Francés ( Español ( Alemán ( Japonés ( Chino simplificado ( ESES Información general 1

21 2 Errores de los servidores HP ProLiant Mensajes de error de diagnóstico de arrays Mensajes de error de HP Smart Storage Administrator Diagnostics Utility Esta sección contiene una lista completa, ordenada alfabéticamente, de todos los mensajes de error que presenta HP Smart Storage Administrator Diagnostics Utility en el informe de diagnóstico de arrays. Array status: The array has failed Acción: Compruebe si hay errores en las unidades físicas o lógicas del array y corrija la causa del error. Array status: The array currently has a drive erase operation queued, running, stopped or completed on a logical or physical drive Acción: No es necesario hacer nada. Array Status: The array has a spare drive assigned which is smaller than the smallest data drive in the array Some operations in the array will not be available. ( Algunas operaciones del array no estarán disponibles.) Acción: Sustituya la unidad de repuesto por otra unidad que tenga como mínimo el tamaño de la unidad de datos más pequeña del array. Cache module: The batteries were hot-removed Acción: Sustituya las baterías. Cache module: The cache is disabled because the batteries are low on the redundant controller Acción: Si las baterías no se han recargado después de 36 horas, sustitúyalas. Cache module: The cache for this controller is temporarily disabled since a snapshot is in progress......the controller requires a reboot to enable the cache. Until the reboot occurs, cache module operations such as Expansion, Extension, and Migration are disabled. (...Hay que reiniciar la controladora para habilitar la memoria caché. Hasta que no se reinicie, las operaciones del módulo de memoria caché, como la expansión, extensión y migración, estarán desactivadas.) Acción: Reinicie la controladora para activar la memoria caché. Hasta que no se reinicie, las operaciones del módulo de memoria caché, como la expansión, extensión y migración, estarán desactivadas. Cache module: The cache is disabled because the batteries are low Acción: Si las baterías no se han recargado después de 36 horas, sustitúyalas. 2 Capítulo 2 Errores de los servidores HP ProLiant ESES

22 Cache module: This controller has been set up to be a part of a redundant pair of controllers......but the cache module cache sizes are different on the two controllers. Make certain that both controllers are using cache modules with the same amount of cache memory installed. (...pero el tamaño de la memoria caché del módulo de memoria caché es diferente en ambas controladoras. Asegúrese de que ambas controladoras están usando módulos de memoria caché con el mismo tamaño de memoria caché instalado.) Acción: Ajuste la memoria instalada en los módulos de memoria caché para que los tamaños sean iguales. Cache module: The cache is disabled because the restore operation from flash memory failed Acción: Vuelva a colocar el módulo de memoria caché en la controladora. Si el problema continúa, póngase en contacto con el servicio de soporte de HP (Información de contacto de HP en la página 454). Cache module: The cache is disabled because the charge on the flash-memory capacitor is too low Acción: Sustituya el condensador si este no se recarga después de 10 minutos. Cache module: The cache is disabled because a capacitor has failed to charge to an acceptable level Acción: Sustituya el condensador. Cache module: The cache is disabled because the backup operation to flash memory failed Acción: Vuelva a colocar el módulo de memoria caché en la controladora. Si el problema continúa, póngase en contacto con el servicio de soporte de HP (Información de contacto de HP en la página 454). Cache module: The cache is disabled because there are no capacitors attached to the cache module Acción: Instale un condensador. Cache module: The cache is disabled because a flash memory or capacitor hardware failure has been detected Acción: Póngase en contacto con el servicio de soporte de HP (Información de contacto de HP en la página 454). Cache module: This controller's firmware is not backward compatible with the cache module revision Acción: Actualice la controladora con el firmware más reciente. Si el problema continúa, póngase en contacto con el servicio de soporte de HP (Información de contacto de HP en la página 454). ESES Mensajes de error de diagnóstico de arrays 3

23 Controller State: The array controller contains a volume that was created with a different version of controller firmware and is not backward-compatible with the current version of firmware. You may reconfigure the controller, but the existing configuration and data will be overwritten and potentially lost. ( y no es compatible con la versión actual del firmware. Puede volver a configurar la controladora, pero se sobrescribirán la configuración y los datos existentes, y es posible que se pierdan.) Acción: Actualice la controladora con el firmware más reciente. Si el problema continúa, vuelva a colocar los arrays configurados en la controladora original. Controller State: The array controller contains more logical drives than are supported in the current configuration Any configuration command (e.g. logical drive creation, array expansion, etc.) or modification to the controller will result in the loss of all existing data on the disabled volume(s). ( Cualquier comando de configuración [por ejemplo, creación de unidades lógicas, expansión del array, etc.] o modificación de la controladora dará como resultado la pérdida de todos los datos existentes en los volúmenes desactivados.) Acción: Identifique las unidades que contienen los volúmenes lógicos perdidos. Coloque esas unidades en otra controladora en la que puedan volver a crearse los volúmenes lógicos. Si una unidad contiene un volumen lógico válido que está en uso y un volumen lógico perdido, no mueva dicha unidad a otra controladora. Controller State: The array controller contains one or more logical drives with a RAID level that is not supported in the current configuration Any configuration command (e.g. logical drive creation, array expansion, etc.) or modification to the controller will result in the loss of all existing data on the disabled volume(s). ( Cualquier comando de configuración [por ejemplo, creación de unidades lógicas, expansión del array, etc.] o modificación de la controladora dará como resultado la pérdida de todos los datos existentes en los volúmenes desactivados.) Acción: Realice una de las operaciones siguientes: Si este mensaje aparece después de mover un array de unidades configurado desde otra controladora, actualice el firmware de esta controladora. Además, compruebe si el módulo de memoria caché está instalado. Instale el módulo de memoria caché si no está instalado. Si el problema continúa, apague el servidor y vuelva a colocar las unidades en la controladora original. Si este mensaje aparece sin haber movido ninguna unidad, compruebe si el módulo de memoria caché está averiado y sustitúyalo si es necesario. Si el problema continúa, póngase en contacto con el servicio de soporte de HP (Información de contacto de HP en la página 454). Controller State: The array controller contains redundant connections to one or more physical drives that are not supported in the current configuration Please remove the redundant connection(s) or, if your controller supports it, install the appropriate license key to enable the dual domain feature. ( Elimine las conexiones redundantes o, si la controladora lo admite, instale la clave de licencia adecuada para activar la característica de dominio doble.) Acción: Tome las medidas adecuadas que se indican en el mensaje. 4 Capítulo 2 Errores de los servidores HP ProLiant ESES

24 Controller State: The array controller is connected to an expander card or an external enclosure and is operating without a memory board. If there are physical drives attached to the expander card or external enclosure, and those drives contain any logical drives, then making any configuration change will lead to potential data loss on those logical drives. ( y está funcionando sin una tarjeta de memoria. Si hay unidades físicas conectadas a la tarjeta de expansión o al chasis externo, y dichas unidades contienen unidades lógicas, cualquier cambio de configuración que se realice dará lugar a la posible pérdida de datos en dichas unidades lógicas.) Acción: Instale un módulo de memoria caché. Controller State: The array controller is operating without a memory board and contains one or more logical drives with a RAID level that is not supported in the current configuration. Any configuration command (e.g. logical drive creation, array expansion, etc.) or modification to the controller will result in the loss of all existing data on the disabled volume(s). ( y contiene una o varias unidades lógicas con un nivel de RAID no admitido por la configuración actual. Cualquier comando de configuración [por ejemplo, creación de unidades lógicas, expansión del array, etc.] o modificación de la controladora dará como resultado la pérdida de todos los datos existentes en los volúmenes desactivados.) Acción: Instale un módulo de memoria caché. Controller State: The array controller is operating without a memory board and has a bad volume position Any configuration command (e.g. logical drive creation, array expansion, etc.) or modification to the controller will result in the loss of all existing data on the disabled volume(s). ( Cualquier comando de configuración [por ejemplo, creación de unidades lógicas, expansión del array, etc.] o modificación de la controladora dará como resultado la pérdida de todos los datos existentes en los volúmenes desactivados.) Acción: Instale un módulo de memoria caché. Controller State: The array controller is operating without a memory board and contains more logical drives than are supported in the current configuration Any configuration command (e.g. logical drive creation, array expansion, etc.) or modification to the controller will result in the loss of all existing data on the disabled volume(s). ( Cualquier comando de configuración [por ejemplo, creación de unidades lógicas, expansión del array, etc.] o modificación de la controladora dará como resultado la pérdida de todos los datos existentes en los volúmenes desactivados.) Acción: Instale un módulo de memoria caché. Controller State: The array controller is operating without a memory board and has an invalid physical drive connection Any configuration command (e.g. logical drive creation, array expansion, etc.) or modification to the controller will result in the loss of all existing data on the disabled volume(s). ( Cualquier comando de configuración [por ejemplo, creación de unidades lógicas, expansión del array, etc.] o modificación de la controladora dará como resultado la pérdida de todos los datos existentes en los volúmenes desactivados.) Acción: Instale un módulo de memoria caché. Controller State: The array controller has a configuration that requires more physical drives than are currently supported You may reconfigure the controller, but the existing configuration and data will be overwritten and potentially lost. ( Puede volver a configurar la controladora, pero se sobrescribirán la configuración y los datos existentes, y es posible que se pierdan.) Acción: Realice una de las operaciones siguientes: ESES Mensajes de error de diagnóstico de arrays 5

25 Si este mensaje aparece después de mover un array de unidades configurado desde otra controladora, actualice el firmware de esta controladora. Además, compruebe si el módulo de memoria caché está instalado. Instale el módulo de memoria caché si no está instalado. Si el problema continúa, apague el servidor y vuelva a colocar las unidades en la controladora original. Si este mensaje aparece sin haber movido ninguna unidad, compruebe si el módulo de memoria caché está averiado y sustitúyalo si es necesario. Si el problema continúa, póngase en contacto con el servicio de soporte de HP (Información de contacto de HP en la página 454). Controller State: The array controller has an unknown disabled configuration status message Any configuration command (e.g. logical drive creation, array expansion, etc.) or modification to the controller will result in the loss of all existing data on the disabled volume(s). ( Cualquier comando de configuración [por ejemplo, creación de unidades lógicas, expansión del array, etc.] o modificación de la controladora dará como resultado la pérdida de todos los datos existentes en los volúmenes desactivados.) Acción: Póngase en contacto con el servicio de soporte de HP (Información de contacto de HP en la página 454). Controller State: The array controller has an unsupported configuration You may reconfigure the controller, but the existing configuration and data will be overwritten and potentially lost. ( Puede volver a configurar la controladora, pero se sobrescribirán la configuración y los datos existentes, y es posible que se pierdan.) Acción: Realice una de las operaciones siguientes: Si este mensaje aparece después de mover un array de unidades configurado desde otra controladora, actualice el firmware de esta controladora. Además, compruebe si el módulo de memoria caché está instalado. Instale el módulo de memoria caché si no está instalado. Si el problema continúa, apague el servidor y vuelva a colocar las unidades en la controladora original. Si este mensaje aparece sin haber movido ninguna unidad, compruebe si el módulo de memoria caché está averiado y sustitúyalo si es necesario. Si el problema continúa, póngase en contacto con el servicio de soporte de HP (Información de contacto de HP en la página 454). Controller State: The controller cannot be configured. CACHE STATUS PROBLEM DETECTED... The cache on this controller has a problem. To prevent data loss, configuration changes to this controller are not allowed. Please replace the cache to be able to continue to configure this controller. ( La memoria caché de esta controladora tiene un problema. Para evitar que se pierdan datos, no está permitido efectuar cambios en la configuración de esta controladora. Sustituya la memoria caché para poder continuar con la configuración de esta controladora.) Acción: Sustituya el módulo de memoria caché. Controller State: A logical drive is configured with a newer version of the Array Configuration tools than is currently running...please obtain a newer version of the Array Configuration tools to configure or diagnose this controller. (...Instale una versión más reciente de las herramientas de configuración de arrays para configurar o diagnosticar esta controladora.) Acción: Instale la versión más reciente de HP SSA. 6 Capítulo 2 Errores de los servidores HP ProLiant ESES