9:30 Programa para la Evaluacion de la Seguridad de la Aviacion Internacional 10:15 Coffee Break

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2 Dia 9:00 9:15 La primera capacitación en Colombia referente a Sistemas de Seguridad Operacional (SMS) y Control a la Calidad (QMS), organizada por Atac, tendrá lugar del 14 al 16 de mayo de 2009, en el Hotel Hilton en Cartagena, Colombia, conexo al evento del CCMA La capacitación será dictada por especialistas internacionales seleccionados por Marsh y no tiene costo de inscripción para los participantes (cupos limitados) Se busca asegurar que las aerolíneas, talleres, proveedores de servicios, autoridades aeronáuticas, y demás entes que intervienen en la prestación del servicio público de transporte aéreo conozcan en forma detallada las mejores políticas, prácticas, procedimientos y métodos de la industria para acreditar los mejores estándares de seguridad y calidad en toda la organización, incluyendo las áreas de operaciones de vuelo y mantenimiento. La agenda minuto a minuto del evento es la siguiente: 9:30 Programa para la Evaluacion de la Seguridad de la Aviacion Internacional 10:15 11:00 13:00 15:30 17:30 Mayo, Bienvenida ATAC Safety Management Systems SMS 11:45 14:00 16:00 Palabras de apertura Modulo 1 Introducción Modulo 2 Modulo 2 Conceptos sobre Seguridad Parte 1 Principios sobre Administración de Calidad Parte 1 Modulo 2 Conceptos sobre Seguridad Parte 2 Quality Management Systems QMS Modulo 1 Introducción Modulo 2 Principios sobre Administración de Calidad Parte 2 Modulo 3 Modulo 2 Introducción a la Administración de Seguridad Principios sobre Administración de Calidad Parte 3 Fin Fin

3 Dia Safety Management Systems SMS Dia 9:00 10:30 10:50 13:00 14:00 15:30 16:00 17:30 9:00 10:30 13:00 Mayo, Modulo 4 Peligros 15:30 Cierre *Agenda sujeta a modificaciones Quality Management Systems QMS Modulo 5 Modulo 4 Riesgos Comunicaciones en Seguridad y Calidad Safety Management Systems SMS 10:50 14:00 Modulo 6 Modulo 5 Reglamentos sobre SMS Revisión Administrativa Modulo 7 Introducción a SMS Fin Mayo, Modulo 7 Administración Documental Quality Management Systems QMS Modulo 8 Modulo 8 Planeación SMS Medición de la Gestion Modulo 6 Programas de Entrenamiento Fin Modulo 9 Modulo 9 Operación SMS Aseguramiento de Calidad Modulo 10 Modulo 10 Aproximación por etapas Revisión Modulo 3 Organización y Administración Cierre Para detalles completos sobre la Capacitación de Profundización en Sistemas de Seguridad Operacional (SMS) y Control a la Calidad (QMS) de ATAC, incluyendo registro y oportunidades de patrocinio, favor contactar a Daniel Devis en ddevis@atac.aero o Claudia Velasquez en cvelasquez@atac.aero. Fecha límite de registro: 8 de mayo de 2009

4 Habitaciones y tarifas torre principal Check-in: 14 de mayo de 2009 Check-out: 16 de mayo de 2009 Noches: 2 Tarifa por noche en habitación estándar sencilla: COP$ * Tarifa por noche en habitación estándar doble: COP$ * *No incluyen: IVA en alojamiento (10%), ni la contribución al turismo vigente por habitación por noche COP$ Para reservas de hotel por favor comunicarse con: Katya Flórez Katya.florez@hilton.com Teléfono en Cartagena, Colombia (57-5) / 60 Información adicional - Servicio de traducción simultánea. - Ropa informal / Business casual Perfil de los capacitadores Sandra Lonsbury Vice President Aviation Marsh Current Responsibilities Assistant Department Head of Marsh s newly formed Safety and Security Service group. Responsible for providing a unique service differentiation for the Marsh Aviation transactional insurance business and its existing and potential global aviation clients with an internationally recognized and accepted methodology that ensures the long-term compliance, conformance and optimization of operational safety, security, and quality performance levels. This is accomplished through the implementation of the appropriate systems within the organizational structure.

5 Accountable for the re-branding and integration of additional service offerings into the existing department to include Behavioral Risk Management and Emergency Management. Increased responsibilities include working with the Latin American Transport Association and IATA to create an industry leading Safety Enhancement Initiative for the Latin American and Caribbean region to increase safety levels through implementation of integrated management systems. Experience Ms. Lonsbury s extensive international airline career spans over 20 years. During that time, her professionalism and integrity has earned the confidence of senior management as evidenced by being granted increasing levels of corporate responsibility. These responsibilities include, but are not limited to, line and management positions within cabin operations, cabin training, programme development, safety standards, codeshare operations, quality assurance, internal evaluations, quality systems, operational compliance and regulatory liaison. Ms Lonsbury was awarded an ABJ from the University of Georgia, with a minor in business. Upon entering the airline industry, she immediately began her technical training and development process designed to obtain the necessary courses and developing programs to continuously improve her professional development. Sandy obtained the status of Certified Quality Auditor and Certified Quality Manager. She has begun the process of obtaining the George Washington University Safety Certificate Program. She was instrumental in the development and training of cabin attendants who were acquired from another carrier and were based in areas around the world and she has the distinction of developing the first training programme for foreign cabin attendants to be approved by the Federal Aviation Administration. She developed the codeshare operational safety audit programme which was hailed as one of the best in the industry by the Department of Defence. Additionally, she led the industry effort to develop operational audit standards for the Air Transport Association to be utilised for codeshare auditing. In 2001, she began work with the International Air Transport Association to assist in developing the IATA Operational Safety Audit programme and standards. Once developed, she was appointed to the IOSA Oversight Committee and served on the Steering Committee for three years. In working with the IOSA Advisory Group and IOSA Oversight Committee, she also assisted with the Continuous Monitoring Programme effort. Additionally, she worked with the International Air Transport Association to critique and develop an aviation specific Aviation Internal Auditor course. She led the effort within her company to develop an industry first Contractor Oversight Program, focusing on Management Systems within the third party organization. Prior to joining Marsh, Ms. Lonsbury again worked with the International air Transport Association to assist with the development of the Integrated Airline Management System initiative, with the focus of Supplier Management Systems.

6 Education University of Georgia, Athens, Georgia Bachelor of Arts - Journalism Gainesville Junior College, Gainesville, Georgia Associate Degree in Applied Sciences Affiliations American Society of Quality; Certified Quality Auditor American Society of Quality, Certified Manager of Quality/Operational Excellence Merle Lyman Senior Consultant Current Responsibilities and Experience: Mr. Lyman s aviation career has spanned over twenty-eight years and included line and management responsibilities in various functions including Line Maintenance, Heavy Maintenance, Quality Assurance, Regulatory Compliance, and commercial air carrier auditing for 120+ carriers covering the full spectrum of the aviation industry; fixed/rotorwing, charter and scheduled service Part 121 & 135 operators, for both domestic and international operations. He joined the US Air Force in 1979 after graduating from high school in Newell Iowa. In the Air Force he maintained DC-9, Saberliner, and JetStar aircraft as a crew chief and jet engine mechanic. While working for the Air Force he received his Airframe and Powerplant (now Aircraft Maintenance Technician) License and his Associates degree in aircraft maintenance technology through the Community College of the Air Force. He has completed numerous career development courses in aviation safety and personnel management. His professional experience has included appointments in positions equal too Chief Inspector, Director of Quality, and Vice-President levels of airline management. During this time, Mr. Lyman s responsibilities have included the training of mechanics/inspectors, writing policies and procedures manuals, directing safety oversight of maintenance, quality assurance, flight operations, safety program management, incident and accident reporting, corporate representation to regulatory and investigative agencies, and coordination and execution of internal and external quality audits. He possesses a unique ability influence teams of personnel to work towards a common vision with a goal of enhancing aviation safety. His Team Building and Leadership efforts have resulted in positive business value being added to respective organizations through the development of strong relationships and confidence levels with senior decision makers, customers, government regulators, and commercial airline partners. Professional Designations and Affiliations: In addition, he has been actively involved with the Air Transport Association (ATA), National Air Carrier Association (NACA), International Air Transport Association (IATA) Operational Safety Audit (IOSA) Oversight Committee, and the Regional Airline Association, as well as various regulators and other government agencies world-wide.

7 Captain Thomas R. Howell Senior Consultant Current Responsibilities and Experience: Captain Howell s professional expertise consists of extensive flight operations and management experiences. He has held the positions of Regional Director of Flying, Chief Pilot and Senior Check Airman. With over 25 years of experience in the airline industry he is currently Captain qualified on the Airbus A-330, with additional Check Airman responsibilities. His operational experience is in the International, Caribbean and European theaters. Maintaining honors level degree studies at Embry Riddle Aeronautical University he seeks a Bachelor of Science degree in Professional Aeronautics and Safety with commencement pending in early Recognised by senior airline management, he has been appointed to numerous positions of responsibility during his airline career. To enhance and improve pilot training he was selected to the position of Senior Check Airman on the company s MD-80 programme. Working within the airline structure he created and successfully implemented numerous educational projects and syllabi and was further responsible for the recruitment, training and quality assurance of the check airmen working under his authority. He has always been depended upon to accomplish various special projects and assignments, including initial proving run certification of the Airbus A-330. This project was heralded by airline management as the most successful fleet launch in the airline s history. As a member of the airline management team, he provided leadership and programme development skills helping to reshape performance standards involving a large flight operations group. His participation, in part, resulted in the direct and measurable reduction of flight operations accident and incident rates. Following his appointment to the position of Regional Director of Flying he offered value added components by creating and evaluating programmes for new-hire pilot selection and mentoring along with directing the gap analysis projects involved with airline consolidation issues. As Chief Pilot, his attention to detail allowed his participation in numerous investigations of operational incidents. He is skilled in mediation and conflict resolution that has resulted in creative solutions involving management-labor relations. He has served as an FAA designated examiner, as well as team member on both NASIP Inspections and LOSA audits. Professional Designations and Affiliations: He completed certification in Aviation Safety and Security from the University of Southern California, Viterbi School of Engineering in With concentration of study in Aviation Accident Investigation, Aviation Human Factors, Accident and Incident Response Preparedness, Aviation Safety Management Systems, and Aviation Accident Litigation. Captain Howell maintains active membership status in the International Society of Air Safety Investigators (ISASI), Human Factors and Ergonomics Society (HFES), and the Air Line Pilots Association (ALPA). Certified by the Federal Aviation. Administration he currently holds a First Class Medical and is Type rated on the B-727, DC-9, MD-80, B-757, B-767, and Airbus A-330 aircraft.

8 Captain Claudio DiCicco Senior Consultant Current Responsibilities and Experience: Captain Di Cicco s professional experience comes from decades of active line flying and flight operations management. His career began as recipient of a National Flight Academy scholarship earned 29 years ago in Italy. He has been progressively promoted to positions of Flight Instructor and Check Airman upon achieving the rank of Captain. He currently serves as a Captain on the B ER where he has had the opportunity to acquire extensive global flight experience. Captain DiCicco completed certification in Quality Management in For the last 8 years, during a period of major change in the airline business, Captain Di Cicco has been appointed to many high-ranking management positions in the Safety & Quality spectrum. Rising from the post of Flight Operations Quality Assurance, he has aspired to achieve the position of Vice-President of Safety & Quality of his airline. During this period he successfully coordinated attainment of the first Air Operating Certificates (AOC) released by the National CAA to the airline companies of his Group. He was also responsible for creating and managing the Safety Reporting System and the Safety Communication System while serving in this capacity. Both systems are recognized and appreciated by the National CAA and are currently in use. Working within the airline structure, Captain Di Cicco has created and successfully implemented the Group Internal Quality System and is responsible for the success of the Code-Share Safety Audit department. Depended upon to accomplish special assignments by top management, he has participated in implementation of the IOSA project since its start-up. He served on many foundational task forces as a member of the IOSA Oversight Committee. Being part of the management team, he has actively contributed in introducing the principles of a Quality Culture to his airline by creating and enhancing the Quality Facilitator project. As Managing Editor of the Group Safety and Quality Magazine, his articles on the Just Approach to Quality have helped demonstrate the benefits of a Quality Management System approach to airline operations. Professional Designations and Affiliations: Captain DiCicco has completed a Risk Management course in London offered by Nigel Bauer and Associates. He has also taken courses in Communication (IRI Management) and Human Factors (Alitalia). He is a visiting lecturer of the Quality module at the City University in London. He is also a fully certified IOSA Auditor. Certified by the Italian CAA (ENAC), he currently holds a First Class Medical and is Type rated on the DC-9-30, MD-80, F-70, Airbus-300, DC-10-30, B , B and B ER.

9 Sobre ATAC: El 30 de Junio de 1980, los trasportadores aéreos colombianos constituyeron la Asociación del Transporte Aéreo en Colombia ATAC. Actualmente son diecisiete las empresas que hacen parte de ATAC y representan el 95.6% del total del mercado nacional e internacional de pasajeros en Colombia: Ada, Aerorepública, Air France, Aires, Avianca, American Airlines, Continental Airlines, Copa Airlines, Delta Airlines, Easyfly, Helicol, Iberia, LTU, Martinair, Sam, Satena y Tampa, clasificados en dos capítulos, uno de pasajeros y otro de carga. La Asociación examina y estudia las distintas circunstancias que influyen sobre el transporte aéreo comercial de pasajeros y de carga. En consecuencia, lleva la vocería de la industria aérea colombiana frente a los poderes públicos nacionales, los organismos multilaterales, las entidades privadas y ante la opinión pública, a todos los cuales formula inquietudes y plantea soluciones a los desafíos que presenta este importante sector de la economía a fin de mejorar sus condiciones de competitividad y productividad.