1 VISION United Kingdom Location: Edinburgh VISION, Westpoint, 4 Redheughs Rigg, South Gyle, Edinburgh, EH12 9DQ, Scotland. T: +44 (0) F: +44 (0) E: Hours of business: Monday to Friday 8:30am to 5:30pm VISION is a business and IT consultancy with a unique approach. It has a track record of producing truly breakthrough results for client companies located in three continents and operating in financial services, media, manufacturing, telecommunications, distribution, utilities and other sectors. In the UK, VISION has entered the market with groundbreaking initiatives with Intelligent Finance and Scottish Hydro and has worked with, amongst others, JP Morgan Chase, Standard Life, Bank Paribas and WS Atkins. Directions VISION's Edinburgh office is located at South Gyle, approximately 10 minutes by car from the airport and approximately minutes from the centre of the city. Arriving by plane and taking a car Edinburgh Airport is located to the west of the city with frequent public transport connections to the city centre and a dedicated taxi service. The office is approximately 10 minutes by car/taxi from Edinburgh Airport. Please allow 30 minutes at peak times. On leaving the airport, follow the A8 eastbound towards Edinburgh for approximately 1.5 miles to Gogar Roundabout and take the exit signposted for South Gyle. At the first roundabout go straight on, follow the road going straight through the traffic lights and turn right at the roundabout. A couple of hundred yards along turn right at the next roundabout and then first right again taking you into Redheughs Rigg. After 100 yards turn right and Westpoint is on your right. Turn into the car park with the barrier facing you and park in an unoccupied visitor parking space.
2 Arriving by rail South Gyle is serviced by 2 rail lines - South Gyle and Edinburgh Park. South Gyle Station is situated on the Fife line with trains from Waverley and Haymarket with South Gyle being the next stop. Edinburgh Park Station is situated on the Glasgow line from Waverley and Haymarket with Edinburgh Park being the next stop. The office is approximately 10 minutes walk from both South Gyle and Edinburgh Park Stations. Edinburgh South Gyle Station (Local services. For train times and fares see ) Edinburgh Park (National Rail services. For train times and fares see ) Arriving by public transport There are a wide variety of buses which serve the area including: 35 Bus from Edinburgh Airport to Redheughs Avenue For information about local bus services, visit
3 Our Global headquarters VISION is a management consulting and technology firm that operates globally. Our headquarters are located in Dublin, Ireland. We have offices in Edinburgh, New York, Mexico City and Santiago, Chile. Use the links to access details on our other offices Republic of Ireland United Kingdom United States Mexico Chile
4 VISION Mexico VISION Holdings México S. de R.L. de C.V Insurgentes Sur #885 Piso 2, Col Napoles, C.P.03810, Mexico DF. T: +52 (55) F: +52 (55) E: Horarios de oficina: lunes a viernes, 8.30am to 6pm Somos una compañía con 11 años en el mercado, resultado de una co-inversión Mexicana-irlandesa-Norteamericana, enfocada en ayudar a nuestros clientes a dar un mejor servicio a sus clientes o mejorar su eficiencia a través de la implantación de tecnologías innovadoras y adecuadas para sus requerimientos de negocio, el desarrollo de nuevas ideas y siempre con un enfoque innovador. Tenemos cuatro áreas de experiencia que son: 1. Servicios y soluciones para la reproducción de documentos en conjunto con Hewlett Packard y otras empresas, 2. Sistemas de búsqueda empresarial de la mano de Google, 3. Consultoría de procesos y de estrategia de tecnología en los negocios 4. Desarrollo de tecnología propia Con casi 100 colaboradores y una base creciente de más de 60 clientes en los sectores de Finanzas,
5 Manufactura, Comercio, Tecnologías de la Información, Gobierno, Logística, Servicios Legales, seguimos desarrollándonos para convertirnos en una de las empresas más importantes de tecnología en el país. vhm.net.mx
6 VISION Chile VISION, Isidora Goyenechea, 3477, Oficina 111, Las Condes, Santiago, Chile. T: Contacto: Horarios de oficina: lunes a viernes 8:30am a 6.00pm La oficina de VISION Consulting en Santiago de Chile atiende clientes en América del Sur. Ofrecemos intervenciones estratégicas para generar saltos de magnitud en las capacidades competitivas y en la productividad de las empresas. Somos una empresa de consultoría pragmática donde el análisis sólo juega un papel preponderante al inicio de los proyectos. De ahí en adelante el foco se desplaza a la implementación de nuevos procesos y prácticas y en la obtención de resultados de negocio. Para asegurar la sustentabilidad de los nuevos estándares de desempeño nuestros consultores actúan diariamente como coaches hasta consolidar las nuevas modalidades de trabajo. Nos caracterizamos por una relación de sociedad con las empresas clientes. Formamos equipos integrados compuestos por empleados y consultores que se comprometen y trabajan conjuntamente para obtener resultados de negocio medibles. Tenemos experiencia en un espectro amplio de industrias incluyendo retail, logística y supply chain, manufactura, banca y seguros, salud, entretención, minería, construcción, telecomunicaciones, medios de comunicación, transporte aéreo e Internet.
7 Transforming your promise to customers: Higher sales and morale within 90 days "Our products are guaranteed to give 100% satisfaction in every way. Return anything purchased from us at any time if it proves otherwise." L.L. Bean Since L.L. Bean launched that first, famous service promise, service promises have repeatedly proven their power to enhance customer satisfaction, improve word of mouth and increase sales. But a company has to do two things right to make a service promise produce a step change: Invent a service promise that relieves a broad customer anxiety produced by your industry. Quickly establish company processes and culture to live and breathe the promise. VISION consultants work with your customers to understand their fears and anxieties and to design the right promise. Then VISION designers and mobilisers work with both your front-line and delivery staff to change processes and transform customer-facing associates and their back-office support into people who like making promise to customers and delivering on them. VISION is the only consultancy that transforms your business's network of internal requests and promises.
8 Significantly increasing Net Promoter Scores and Cross Sales within 90 days Customers trust customers. Customer service, customer experience, customer engagement, and customer referrals are the new drivers for business growth; the value and performance of your brand is now driven by the calibre of your customer service, your customer-facing interactions and your ability to transform your customer into an active promoter. VISION Learning Teams is a systematic programme for transforming customers into promoters. The programme establishes a powerful, trackable index that measures the promoter strength of your customer base and, using a proprietary and copyrighted customer communications methodology, transforms your customer-facing teams into promoter creators. The VISION Learning Teams Programme is ideal for customer call centres and retail centres of enterprises with over five million customers. The Programme is typically delivered in three phases: Phase One is a programme that engages ten percent (10%) of your customer-facing organization and produces measurable business indicators and trends for promoter growth, reduced staff attrition, reduced customer complaints and increased customer retention and cross sales. Phase Two is an incremental programme that addresses an additional thirty percent (30%) of your staff. In this phase, you will see significant improvements in business performance with a 10% increase in promoters and at least 5% decrease in detractors. Plus within ninety days of the end of this phase, external customer satisfaction and rating measures will rank you in the top 2 or 3 in your industry. Phase Three is custom designed. By the start of this phase you will have licensed our methods, software and tools as well as received full skills transfer in the form of up to 135 certified staff members capable of leading the rollout to the remaining sixty percent (60%) of your organization. Together with you, we will design a programme where our team leaders provide guidance, coaching, auditing and mentoring as your levels of competence increase dramatically.
9 Transforming your ability to make change happen: See results within 90 days. VISION mobilisers promise not only to implement the change but also to get clients and the clients' critical customers to embrace the change with enthusiasm. Hence VISION implementation delights internal and external customers early. VISION can move fast because it knows how to change the relationships that make commerce happen. VISION's teams map the current network of commitments that your people habitually make to each other and then build a new map that embodies the desired change. Mobilisation is all about getting employees to live the new relationships required by the change. VISION mobilisers work in six domains at once to: Develop a strategic plan that shows the benefits of the change for each class of stakeholders and that gets buy-in from these classes. No phony benefits. Simplify operational processes around clear promises. Simplicity driven change sticks. Transform individuals by showing them the power and thrill of making and keeping their new promises to others. We build virtuous cycles. Design a new proposition for the main customer. When the customer embraces the promise, resistance dies. Mobilise in bite sized pieces. Celebrating the pieces builds morale for the whole. Find and deploy simple measures to determine success; use IT to make these measures visible. Simple measures deliver complex, flexible, innovation action. VISION consultants, designers, mobilisers, and subject matter experts partner with your change team to embed this lasting change capability.
10 Transforming your ability to deliver customer-responsive technology fast: Business users of IT become delighted customers within 90 days. Examples of IT projects that have delighted customers include: Gaining business commitment to innovative IT strategies IT Transformation through strategy and architecture Specialist Web application design, build and implementation Large scale application development and integration Application management Software testing Using our proprietary Design in Action approach for rapid project initiation, we make IT more customer-responsive,eliminate unnecessary complexity, cut service cycle times, reduce costs and improve speed to market. While agile techniques are becoming more common place, VISION uses its Commitment-based Management framework to go further in achieving the highest level of IT agility and cost management through improved co-ordination. We help IT managers to transform their business by resolving today's abiding IT challenges: Slowness in providing scalable systems for sudden high-profile business opportunities Low business satisfaction of the services provided by IT departments Low visibility of costs Growing system and service complexity with weak system retirement and replacement policies VISION simplifies IT delivery and operations. VISION helps managers redesign roles so that everyone from help desk staff to senior technologists act more entrepreneurially; they convene teams to resolve problems fast. VISION also helps managers to aggregate the demand of their main customers and thereby simplify systems and processes to cut costs and decrease dependence on out-of-date legacy systems. On the back of these changes, CIOs can genuinely contribute effectively to issues of strategic competitiveness. No more, "Don't think; just deliver."