LOS ANGELES UNIFIED SCHOOL DISTRICT REFERENCE GUIDE

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1 LOS ANGELES UNIFIED SCHOOL DISTRICT REFERENCE GUIDE TITLE: NUMBER: ISSUER: DATE: Complaint Response Unit /Parent Resource Network (CRU/PRN) for Parents of Students with Disabilities REF Jaime R. Aquino, Ph.D. Deputy Superintendent of Instruction Sharyn Howell, Executive Director Division of Special Education July 15, 2013 ROUTING All Schools Instructional Superintendents Instructional Directors Special Education Service Centers Administrators School Administrators PURPOSE: MAJOR CHANGES: BACKGROUND: The purpose of this Reference Guide is to inform schools and offices about the Complaint Response Unit (CRU) / Parent Resource Network (PRN), whose purpose is to respond to the concerns of parents of students with disabilities and provide information at monthly workshops for parents. This Reference Guide replaces REF , dated July 1, The District (based on Modified Consent Decree [MCD] requirements) established the CRU/PRN in the Division of Special Education to respond to concerns of parents of students with disabilities. The CRU/PRN is responsible for accurately recording all parent inquiries, complaints, and the District s responses. Through the CRU/PRN, the District provides lawful responses to parents filing complaints in accordance with the following performance standards: a) 25% of complaints will be responded to within 5 working days. b) 50% of complaints will be responded to within 10 working days. c) 75% of complaints will be responded to within 20 working days. d) 90% of complaints will be responded to within 30 working days. e) The District will be required to report to the Independent Monitor on the status of each complaint not resolved within 30 working days, at 5 working day intervals, until the complaint is resolved. REF Division of Special Education Page 1 of 2 July 15, 2013

2 LOS ANGELES UNIFIED SCHOOL DISTRICT REFERENCE GUIDE BACKGROUND (cont.) A complaint, as defined by the MCD, is an allegation of a perceived violation of any of the following: (1) failure to implement services required by the Individuals with Disabilities Education Act; (2) failure to comply with the legal obligations related to special education as specified within the California Education Code; or (3) failure to comply with the regulations related to special education as specified within the District s Special Education Policies and Procedures Manual dated July, A Lawful response is defined by the MCD as a written response provided to the parent(s) and/or guardian(s) and may be one of the following: (1) a remedy and, where appropriate, the date by which the remedy shall be implemented; (2) information that an appropriate referral has been made; (3) recommended course of action for the complainant; or (4) a determination that the complaint has been investigated and determined to be unfounded. INSTRUCTIONS: Two Parent Resource Network posters will be mailed to each school by the end of September. Per the Special Education Policies and Procedures Manual, (page 24), each school must prominently display the Parent Resource Network poster that provides parents information about where to call if they have a question or complaint concerning special education. In addition, an initial supply of 100 (50 in English and 50 in Spanish) Complaint Response Unit/Parent Resource Network Brochures will be sent to schools. The CRU/PRN offers a parent training on the second Wednesday of each month. The schedule of the dates, topics and locations are listed in the brochure. Additional brochures and posters are available via Special Education Service Centers, schools, the Parent Community Services Branch, or by contacting the CRU/PRN office, and may be downloaded from the Division of Special Education website (http://sped.lausd.net/). All schools must annually notify parents of the availability of the Complaint Response Unit/Parent Resource Network. A sample letter, in both English and Spanish, is attached. (Attachment A and A-1). The sample letter is also available in Korean, Armenian, and Chinese. These can be downloaded from the Division of Special Education s website (http://sped.lausd.net/). RELATED RESOURCES: LAUSD s Special Education Policies and Procedures Manuel, Part II, Chapter 1, Search and Serve Procedures. Modified Consent Decree ATTACHMENTS: Attachment A: Sample Notification Letter-English Attachment B: Sample Notification Letter-Spanish Attachment C: Sample Notification Letter-Korean Attachment D: Sample Notification Letter-Armenian REF Division of Special Education Page 2 of 2 July 15, 2013

3 LOS ANGELES UNIFIED SCHOOL DISTRICT REFERENCE GUIDE ASSISTANCE: For assistance or further information please contact Dennis Rosenbaum, Specialist, Complaint Response Unit/Parent Resource Network, Division of Special Education, at (213) REF Division of Special Education Page 3 of 2 July 15, 2013

4 LOS ANGELES UNIFIED SCHOOL DISTRICT REF Division of Special Education ATTACHMENT A July 15, 2013 SAMPLE NOTIFICATION LETTER SCHOOL LETTERHEAD Date: Dear Parent(s)/Guardian(s): The Los Angeles Unified School District (based on Modified Consent Decree requirements) established the Complaint Response Unit (CRU)/Parent Resource Network (PRN) in the Division of Special Education to respond to concerns of parents of students with disabilities. CRU/PRN services may be accessed by calling (800) , or by visiting the Unit at the administrative offices of the Los Angeles Unified School District, located at 333 South Beaudry, 17 th Floor, Los Angeles, The District utilizes a visitor management security system. In order to gain entrance to the building, visitors will be required to present valid picture identification to security staff in the lobby. The Unit is responsible for accurately recording all parent inquiries and complaints that are received by telephone or in writing. Through the Unit, the District provides parents with a written response in one of the following ways: (1) A remedy and, where appropriate, the date by which the remedy shall be implemented; (2) Information that an appropriate referral has been made; (3) Recommended course of action for the complainant; or (4) A determination that the complaint has been investigated and determined to be unfounded. The Unit is responsible for providing accurate information and recording all District and school responses to specific parent inquiries. District staff are expected to meet the following performance standards when dealing with parent/guardian complaints: a) 25% of complaints will be responded to within 5 working days. b) 50% of complaints will be responded to within 10 working days. c) 75% of complaints will be responded to within 20 working days. d) 90% of complaints will be responded to within 30 working days. e) The District will be required to report to the Independent Monitor on the status of each complaint not resolved within 30 working days, at 5 working day intervals, until the complaint is resolved. The CRU/PRN is staffed by parents of students with disabilities that have been trained in responding to parent concerns and serves as a liaison to District staff regarding parent complaints. The CRU/PRN also provides monthly parent trainings on the second Wednesday of each month and selected Saturdays. For information or a copy of the CRU/PRN brochure and a list of monthly trainings, please contact your child s school or the CRU/PRN. The brochure and trainings are available on the Division of Special Education website at Sincerely,, Principal Page 1 of 1

5 REF de Julio del 2013 ATTACHMENT B DISTRITO ESCOLAR UNIFICADO DE LOS ÁNGELES Oficina de Educación Especial MUESTRA DE LA CARTA DE NOTIFICACIÓN MEMBRETE DE LA ESCUELA Fecha: Estimados padres o tutores: El Distrito Escolar Unificado de Los Ángeles creó la Unidad para Responder Quejas (CRU, por sus siglas en inglés) y la Red de Recursos para los Padres de Familia (PRN, por sus siglas en inglés) para unirse a la Oficina de Educación Especial con el objeto de dar respuesta a las preocupaciones de los padres de alumnos con discapacidades. Se puede tener acceso a los servicios de la PRN llamando al (800) , o visitando dicha unidad en las oficinas administrativas del Distrito Escolar Unificado de Los Ángeles, ubicada en el 333 South Beaudry, piso 17, Los Ángeles, California, Esta unidad tiene la responsabilidad de registrar con precisión todas las indagaciones y quejas que reciba por teléfono o por escrito. El Distrito escolar proporcionará a los padres de familia una respuesta por escrito que satisfaga las obligaciones legales del mismo. La respuesta pudiera ser una de las siguientes: (1) Un remedio y, si fuere lo adecuado, la fecha en que se implementará tal remedio. (2) Información de que se ha hecho una recomendación adecuada para acudir a un especialista. (3) La sugerencia de una medida que la parte que se queja pudiera tomar, o (4) Una conclusión de que se ha investigado la queja y que se ha determinado que ésta es infundada. La unidad, además, debe proporcionar información precisa y llevar un registro de todas las respuestas que la escuela haya dado a las indignaciones específicas de los padres de familia. El personal del Distrito escolar, al abordar las quejas de los padres de familia o de los tutores, debe cumplir con las siguientes normas en su desempeño: a) Se responderá el 25% de las quejas dentro del lapso de 5 días laborales. b) Se responderá el 50% de las quejas dentro del lapso de 10 días laborales. c) Se responderá el 75% de las quejas dentro del lapso de 20 días laborales. d) Se responderá el 90% de las quejas dentro del lapso de 30 días laborales. e) Al Distrito escolar se le requerirá que informe al Monitor Independiente sobre la situación de cada queja que no se haya resuelto dentro del lapso de 30 días laborales, con intervalos de 5 días laborables, hasta que se haya resuelto la queja. El personal de CRU/PRN está constituido por padres de alumnos con discapacidades que han sido adiestrados para responder a las preocupaciones de los padres de familia y sirven como enlace con el personal del Distrito escolar en lo que atañe a las quejas presentadas por los padres. El CRU/PRN también ofrece capacitaciones mensuales a los padres el segundo miércoles de cada mes y algunos sábados seleccionados. Para más información o una copia del folleto CRU/PRN y una lista de las capacitaciones mensuales, por favor póngase en contacto con nuestra escuela o al CRU/PRN. El folleto y las capacitaciones están disponibles en el sitio de internet de la División de Educación Especial en Atentamente,, Director(a)

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