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2 DOCKET NO d,411 3l COMPLAINT OF NAWAID ISA F14 j` f1-f^^f^' AGAINST AMBIT ENERGY AND BEFORE THE 'yg'^f^!/,^,^4u CENTERPOINT ENERGY HOUSTON PUBLIC UTILITY COMMISSION ELECTRIC LLC OF TEXAS AMBIT TEXAS LLC'S RESPONSE TO ORDER NO. I TO THE HONORABLE SUSAN E. GOODSON, ADMINISTRATIVE LAW JUDGE: COMES NOW Ambit Energy LLC, and files this Response to Order No. 1, and would respectfully show the following: RESPONSE TO ORDER NO. I The customer Nawaid Isa (Isa Cricket Club) enrolled with Ambit Energy on August, 3, and service began on August 30, Upon enrollment, the customer selected a fixed contract for a period of 12- months at a rate of 5.78 kwh. Invoice activity covering the billing period from 8/30/ /30/2013 was billed based on actual read data from Centerpoint Energy. Ambit's Terms of Service (TOS), informed the customer that the price on the EFL does not include: non-recurring fees charged by the TDU; Ambit Energy non-recurring fees noted in the Agreement; ERCOT charges; fees imposed by any government entity and taxes - all of which appear as separate line items on their bill. Upon acceptance of Ambit's TOS, the customer agrees to pay all charges unless the agreement is cancelled or rescinded. Centerpoint's records show that the demand usage for the premise was recorded at 111 on 10/22/13. For this reason, the customer's account was billed by Ambit according to Centerpoint's tariff for Secondary Service Greater Than 10 kva. Ambit received a drop request on December 23, 2013 The final read transactions were received from Centerpoint on December 28, 2013, and a final invoice was generated by

3 Ambit for $2, This invoice included current and past due charges which remain outstanding. Respectfully submitted, "it En" LLC Pafficia Za'charie Corporate Counsel 1801 N. Lamar Suite 200 Dallas, Texas (214) pzacharie(&-ambitenemy.com CERTIFICATE OF SERVICE It is hereby certified that a copy of the foregoing has been served on all parties of record in this proceeding on this the 24th of January,

4 AMBIT ENERGY' Total amount due $ Amount due if paid after due date $ Account A Invoice 735J0B6 To assist other Texans in paying their utility bills, enter your donation and check the box. $ q Amount enclosed $ If different from 'Total amount due" Isa cricket club Please make payment to: Ambit Energy Mission Glen Dr P.O. Box Houston, TX Dallas, Tx J0B ^K- Please mail this portion with your check or money order and include your account number. Allow 5-7 business days for processing.... Keep this part for your records ^ AMBITENERGY PUC License: Customer Care: (877) Hours of Operation: Mon - Fri, 8 AM to 6 PM and Sat 10 AM to 5 PM CT To report a power outage or emergency, please call Centerpoint at (800) Statement Date: 10/25/13 Due Date: 11/11/13 Customer name: Ise cricket club Valued customer since: 08/03/13 Account number: A Invoice number: 735J0B6 Your Consultant: cellular depo Account Summary Previous balance $ Payments received -- Thank you! $ (427.49) Balance forward $ 0.00 Current Ambit Energy charges $ Centerpoint Charges $ Taxes and other fees $ Current charges due by 11/11/13 $ Total Amount Due $ Past balance due now $ 0.00 Account Details ESIID: 1 of O N D J F M A M J J A S O Current Plan: TSC - 12 month Term Term End Date: 08/29/14 The average price you paid for electric service this month is $0.206 per kwh. See page 2 for more information about average price calculation Current Charges Ambit Energy Charges Energy Charge (29 days, 4,032 $0.0578) $ Total Ambit Energy Charges $ Page 1 of 3

5 Payment Options and Billing Questions U.S. Mail Send check or money order to: Ambit Energy, P.O. Box , Dallas, TX Online Make online payments at You can also set-up recurring or one-time payments online. To access your account, go to 'customer login'. Enter your Customer ID, which is your account number that starts with 'A', located on page one of this invoice. Enter your password to log in and select the 'Bill' or 'Payment Options' drop-down menu to review ways to pay. In a hurry? Make a one time payment by clicking the 'Pay My Bill' link located on the Ambit Energy homepage. In person We are unable to accept payments at our corporate office. In-person payments may be made at ACE Cash Express, Walmart or MoneyGram locations. Our MoneyGram receive code is Or present your remittance slip at Western Union locations, including those within H-E-B stores. By phone Call (877) and follow the prompts to make a payment using your credit or debit card. Payment Service If you pay your Ambit Energy bill through your bank's online bill payment system, please allow 7-10 days for payment to reach us after funds have been removed from your account. Corporate Mailing Address P.O. Box Plano, TX Billing Questions For account and billing questions or if you believe your bill includes unauthorized charges, call Ambit Energy Customer Care during regular business hours. If we fail to resolve your dispute, you may file a complaint with the Public Utility Commission of Texas, P.O. Box 13326, Austin, Texas , or at (888) Hearing and speech impaired individuals with text telephones (T7Y) may contact the Commission at (512) PUC Certificate # Important Messages Effective September 1, 2013, the TDUs received approval from the Public Utility Commission of Texas ("PUCT") to increase selected delivery charges for all residential customers in their service territories. The PUCT ruled the increases were reasonable and necessary due to increased energy distribution costs. The change in delivery charges will result in a per kwh increase based on the rates listed below. Any back-billed charges will appear with the description "Delivery Rate Increase" and will be identified by service period. The PUCT allows the increase on variable and fixed rate products under rule (d)(2)(a)(b) and is not considered a material change to your terms of service with Ambit Energy. AEP Central: $ AEP North: $ CenterPoint: $ Oncor: $ TNMP: $ Texas Division of Emergency Management Hurricane Preparedness Guidelines Preparing for Hurricane Season: June 1- Nov.30 Evacuation Planning: When a hurricane threatens, listen for instructions from local officials. When they call for an evacuation in your area, get going without delay.* Discuss evacuation plans with your family BEFORE hurricane season June 1 -Nov. 30. Make a checklist of what you need to do before you leave town and review it. Monitor NOAA weather radio and local TV and radio broadcasts during storm season. *Prepare an emergency supply kit including: radio, flashlight, extra batteries, extra eyeglasses, bottled water, non-perishable food, dry clothes, bedding, insurance information, important documents, medications, copies of prescriptions and special products for babies, the elderly and medically fragile family members.* Learn evacuation routes before storm season. When there is a hurricane in the Gulf, keep your gas tank as full as possible. Expect traffic delays in an evacuation.* Dial to register if you have special health care needs or if you simply do not have transportation: Gulf coast residents in evacuation zones with special health care needs, who do not have friends or family to help, should register in advance for a ride by dialing in advance. Residents with no other transportation can register for a ride in advance by dialing 2-1-1, What is an Average Price? Each month, your bill will show the average price you paid for electricity. The average amount is calculated by adding your energy charges plus any recurring monthly fees from either Ambit or your delivery provider and dividing by your total kilowatt hours (kwh) used that month. Page 2 of 3

6 Statement Date: 10/25/13 Due Date: 11/11/13 PUC License: Customer Care: (877) Hours of Operation: Mon - Fri, 8 AM to 6 PM and Sat 10 AM to 5 PM CT Customer Name: Ise cricket club Account Number: A Invoice Number: 735J0B6 Centerpoint TDU Delivery Charges Base charge $ 2.26 Distribution Charge $ Meter Charge $ Transmission Charge $ Transition Charges Transition Charge 2 $ Transition Charge 3 $ 3.97 Transition Charge 5 $ 7.04 Transition Charge-Off Allowance 2 $ (0.25) Transition Charge-Off Allowance 3 $ (0.10) Transmission Distribution Surcharges Advanced Metering Charge $ 3.16 Energy Efficiency Cost Recovery Factor $ Hurr Ike Restoration Chg $ Hurricane Ike ADFIT Credit $ (3.55) Hurricane Ike Restoration Adj $ (0.09) Nuclear Decommission $ 0.99 Rate Case Expense $ 0.96 Transmission Cost Recovery Factor $ Total Centerpoint TDU Delivery Charges $ Energy Taxes and other fees Sales Taxes City $ 3.52 PUC Assessment $ 0.39 Gross Receipts Reimb. $ 1.35 State $ County $ 1.17 Total Energy Taxes and other fees $ Centerpoint Taxes and Other Fees Sales Taxes City $ 9.28 PUC Assessment $ 1.01 Gross Receipts Reimb. $ 3.54 State $ County $ 3.06 Total Centerpoint Taxes and Other Fees $ Total Current Charges $ Page 3 of 3

7 AMBIT ENERGY^ Account A Invoice 780H2B6 Total amount due $ 1,s4a.62 Amount due if paid after due date $ 1, To assist other Texans in paying their utility bills, enter your donation and check the box. $ q Isa cricket club Mission Glen Dr Houston, TX Amount enclosed $ If different from 'Total amount due" Please make payment to: Ambit Energy P.O. Box Dallas, TX B ,-& Please mail this portion with your check or money order and include your account number. Allow 5-7 business days for processing... Keep this part for your records AMBIT ENERGY^ PUC License: Customer Care: (877) Hours of Operation: Mon - Fri, 8 AM to 6 PM and Sat 10 AM to 5 PM CT To report a power outage or emergency, please call Centerpoint at (800) Statement Date: 11/25/13 Due Date: 12/11/13 Customer name: Ise cricket club Valued customer since: 08/03/13 Account number: A Invoice number: 780H2B6 Your Consultant: cellular depo Account Summary Previous balance $ Payments received -- Thank you! $ (551.18) Balance forward $ Current Ambit Energy charges $ Centerpoint Charges $ Taxes and other fees $ Current miscellaneous adjustments $ Current charges due by 12/11/13 $ Total Amount Due $ 1, Past balance due now $ Account Details ESIID: 1 of N D J F M A M J J A S 0 N Current Plan: TSC - 12 month Term Term End Date: 08/29/14 The average price you paid for electric service this month is $0.180 per kwh. See page 2 for more information about average price calculation Current Charges Ambit Energy Charges Energy Charge (29 days, 4,800 $0.0578) Total Ambit Energy Charges $ $ Page 1 of 3

8 Payment Options and Billing Questions U.S. Mail Send check or money order to: Ambit Energy, P.O. Box , Dallas, TX Online Make online payments at You can also set-up recurring or one-time payments online. To access your account, go to 'customer login'. Enter your Customer ID, which is your account number that starts with 'A', located on page one of this invoice. Enter your password to log in and select the 'Bill' or 'Payment Options' drop-down menu to review ways to pay. In a hurry? Make a one time payment by clicking the 'Pay My Bill' link located on the Ambit Energy homepage. In person We are unable to accept payments at our corporate office. In-person payments may be made at ACE Cash Express, Walmart or MoneyGram locations. Our MoneyGram receive code is Or present your remittance slip at Western Union locations, including those within H-E-B stores. By phone Call (877) and follow the prompts to make a payment using your credit or debit card. Payment Service If you pay your Ambit Energy bill through your bank's online bill payment system, please allow 7-10 days for payment to reach us after funds have been removed from your account. Corporate Mailing Address P.O. Box Plano, TX Important Messages Notice to customers concerning Critical Care Residential Customer and Chronic Condition Residential Customer status: If you are a residential customer and have a person permanently residing in your home who has: *been diagnosed by a physician as having a serious medical condition that requires an electric-powered medical device or electric heating or cooling to prevent the impairment of a major life function through a significant deterioration or exacerbation of the person's medical condition; *been diagnosed by a physician as being dependent upon an electric-powered medical device to sustain life. You can apply for certain protections by contacting your Retail Electric Provider for an application. What is an Average Price? Each month, your bill will show the average price you paid for electricity. The average amount is calculated by adding your energy charges plus any recurring monthly fees from either Ambit or your delivery provider and dividing by your total kilowatt hours (kwh) used that month. Frequently Asked Questions Why does my bill have prorated charges? Your bill may have prorated charges if you have recently changed your rate plan, or if you are on a variable price plan, a rate change may occur during your billing cycle. What is an Average Price? Each month, your bill will show the average price you paid for electricity. The average amount is calculated by adding your energy charges plus any recurring monthly fees from either Ambit or your delivery provider and dividing by your total kilowatt hours (kwh) used that month. Billing Questions For account and billing questions or if you believe your bill includes unauthorized charges, call Ambit Energy Customer Care during regular business hours. If we fail to resolve your dispute, you may file a complaint with the Public Utility Commission of Texas, P.O. Box 13326, Austin, Texas , or at (888) Hearing and speech impaired individuals with text telephones (T71o may contact the Commission at (512) PUC Certificate # Page 2 of 3

9 Statement Date: 11/25/13 Due Date: 12/11/13 PUC License: Customer Care: (877) Hours of Operation: Mon - Fri, 8 AM to 6 PM and Sat 10 AM to 5 PM CT Customer Name: lea cricket club Account Number: A Invoice Number: 780H2B6 Centerpoint TDU Delivery Charges Base charge $ 2.26 Distribution Charge $ Meter Charge $ Transmission Charge $ Transition Charges Transition Charge 2 $ Transition Charge 3 $ 4.73 Transition Charge 5 $ 8.38 Transition Charge-Off Allowance 2 $ (0.30) Transition Charge-Off Allowance 3 $ (0.12) Transmission Distribution Surcharges Advanced Metering Charge $ 3.16 Energy Efficiency Cost Recovery Factor $ Hurr Ike Restoration Chg $ Hurricane Ike ADFIT Credit $ (4.06) Hurricane Ike Restoration Adj $ (0.37) Nuclear Decommission $ 0.96 Rate Case Expense $ 0.94 Transmission Cost Recovery Factor $ Total Centerpoint TDU Delivery Charges $ Energy Taxes and other fees Sales Taxes City $ 4.19 PUC Assessment $ 0.46 Gross Receipts Reimb. $ 1.61 State $ County $ 1.39 Total Energy Taxes and other fees $ Centerpoint Taxes and Other Fees Sales Taxes City $ 9.13 PUC Assessment $ 0.99 Gross Receipts Reimb. $ 3.51 State $ County $ 3.01 Total Centerpoint Taxes and Other Fees $ Total Current Charges $ Miscellaneous Adjustments Current Miscellaneous Adjustments Late Payment Penalty $ Total Current Miscellaneous Adjustments $ Page 3 of 3

10 AMBIT E NER GY^ Account A Invoice 839K2D7 Total amount due $ 2, Amount due if paid after due date $ 2, To assist other Texans in paying their utility bills, enter your donation and check the box. $ q Isa cricket club Mission Glen Dr Houston, TX Amount enclosed $ If different from 'Total amount due" Please make payment to: Ambit Energy P.O. Box Dallas, TX K2D 'k - Please mail this portion with your check or money order and include your account number. Allow 5-7 business days for processing... Keep this part for your records AMBIT E N E R GY^ PUC License: Customer Care: (877) Hours of Operation: Mon - Fri, 8 AM to 6PMandSatlOAMto5PMCT To report a power outage or emergency, please call Centerpoint at (800) Statement Date: 12/30/13 Due Date: 01/15/14 Customer name: Isa cricket club Valued customer since: 08/03/13 Account number: A Invoice number: 839K2D7 Your Consultant: cellular depo Account Summary Previous balance Payments received -- Thank you! Balance forward Current Ambit Energy charges Centerpoint Charges Taxes and other fees Current miscellaneous adjustments Current charges due by 01/15/14 Total Amount Due Past balance due now $ 1, $ 0.00 $ 1, $ $ $ $ $ $ 2, $ 1, Account Details ESIID: 1 of The average price you paid for electric service this month is $0.510 per kwh. See page 2 for more information about average price calculation Current Plan: TSC - 12 month Term Current Charges Ambit Energy Charges Energy Charge (37 days, 2,496 Total Ambit Energy Charges $ $ Term End Date: 08/29/14 Page 1 of 3

11 Payment Options and Billing Questions U.S. Mail Send check or money order to: Ambit Energy, P.O. Box , Dallas, TX Online Make online payments at You can also set-up recurring or one-time payments online. To access your account, go to 'customer login'. Enter your Customer ID, which is your account number that starts with 'A', located on page one of this invoice. Enter your password to log in and select the 'Bill' or 'Payment Options' drop-down menu to review ways to pay. In a hurry? Make a one time payment by clicking the 'Pay My Bill' link located on the Ambit Energy homepage. In person We are unable to accept payments at our corporate office. In-person payments may be made at ACE Cash Express, Walmart or MoneyGram locations. Our MoneyGram receive code is Or present your remittance slip at Western Union locations, including those within H-E-B stores. By phone Call (877) and follow the prompts to make a payment using your credit or debit card. Payment Service If you pay your Ambit Energy bill through your bank's online bill payment system, please allow 7-10 days for payment to reach us after funds have been removed from your account. Corporate Mailing Address P.O. Box Plano, TX Billing Questions For account and billing questions or if you believe your bill includes unauthorized charges, call Ambit Energy Customer Care during regular business hours. If we fail to resolve your dispute, you may file a complaint with the Public Utility Commission of Texas, P.O. Box 13326, Austin, Texas , or at (888) Hearing and speech impaired individuals with text telephones (TTY) may contact the Commission at (512) PUC Certificate # Important Messages Ambit Energy is required by Section of the Public Utility Commission of Texas Financing Order to provide annual notification to customers regarding transition rate charges. These charges are either included in your rate per kwh, or you may see the charge as an invoice line item named `Transition Charge." Charges shall not exceed amounts required to recover qualified costs for the use or availability of electric services. Notice is hereby given that this transition rate is owned by a Special Purpose Entity and neither by Ambit Energy nor your TDU. For more information please contact your TDU directly: Only these areas are included: AEP Texas Central (877) Docket CenterPoint Energy (800) Docket Oncor (888) Docket Effective October 15th, 2013, Centerpoint received approval from the Public Utility Commission of Texas ("PUCT") to increase the Hurricane Ike Restoration Charge and the Hurricane Ike ADFIT credit for customers in their territory. Charge rate per kwh: $ ADFIT Credit rate per kwh: ($ ). Help Us Protect Your Information Ambit Energy is committed to keeping your financial and personal information secure. As part of that commitment, we ask you to beware of unsolicited phone calls asking for your personal or credit information. If you're ever suspicious, it's best to hang up and call the company back. Of course, Ambit Customers can always make secure payments by visiting or calling (877) Frequently Asked Questions Why does my bill have prorated charges? Your bill may have prorated charges if you have recently changed your rate plan, or if you are on a variable price plan, a rate change may occur during your billing cycle. What is an Average Price? Each month, your bill will show the average price you paid for electricity. The average amount is calculated by adding your energy charges plus any recurring monthly fees from either Ambit or your delivery provider and dividing by your total kilowatt hours (kwh) used that month. Page 2 of 3

12 Statement Date: 12/30/13 Due Date: 01/15/14 PUC License: Customer Care: (877) Hours of Operation: Mon - Fri, 8 AM to 6 PM and Sat 10 AM to 5 PM CT Customer Name: lea cricket club Account Number: A Invoice Number: 839K2D7 Centerpoint TDU Delivery Charges Base charge $ 2.56 Distribution Charge $ Meter Charge $ Transmission Charge $ Transition Charges Transition Charge 2 $ 6.23 Transition Charge 3 $ 2.45 Transition Charge 5 $ 5.00 Transition Charge-Off Allowance 2 $ (0.12) Transition Charge-Off Allowance 3 $ (0.06) Transition Charge-Off Allowance 5 $ (0.03) Transmission Distribution Surcharges Advanced Metering Charge $ 3.58 Energy Efficiency Cost Recovery Factor $ Hurr Ike Restoration Chg $ Hurricane Ike ADFIT Credit $ (4.10) Hurricane Ike Restoration Adj $ (0.47) Nuclear Decommission $ 0.20 Rate Case Expense $ 0.94 Transmission Cost Recovery Factor $ Total Centerpoint TDU Delivery Charges $ Energy Taxes and other fees Sales Taxes City $ 2.17 PUC Assessment $ 0.24 Gross Receipts Reimb. $ 0.84 State $ 9.02 County $ 0.72 Total Energy Taxes and other fees $ Centerpoint Taxes and Other Fees Sales Taxes City $ 8.84 PUC Assessment $ 0.94 Gross Receipts Reimb. $ 3.37 State $ County $ 2.90 Total Centerpoint Taxes and Other Fees $ Total Current Charges $ Miscellaneous Adjustments Current Miscellaneous Adjustments Late Payment Penalty $ Total Current Miscellaneous Adjustments $ Page 3 of 3

13 A Isa cricket club Mission Glen Dr Houston, TX /03/2013 Dear Isa cricket club Thank you for your request to sign up for Commercial Electricity Service with Ambit Energy. Enclosed are the following documents for your review and records: o o o o Commercial Service Authorization / Confirmation Your Rights as a Customer Electricity Facts Label Texas Small Commercial Terms of Service Please contact Ambit at if you have any auestions or concerns about any of the documents. Kindly mention that you are a Commercial account customer. Thank you again for signing on with Ambit Energy. We appreciate your business, and are committed to providing you with outstanding service. Sincerely, Ambit Customer Care Team

14 A MBIT ENERGY0 Commercial Service Authorization Date 08/03/2013 Ambit Texas, LLC d/b/a Ambit Energy (PUC Cert. # 10117) Version TSC0810 Centerpoint 2. Cust o mer Info rmati o n an d D istri b uti o n - P rovi de r ESIID Number(s): Listed on Addendum A (must be attached) Company Name: Isa cricket club DBA(if applicable): corporate Primary Contact: Nawaid Isa Primary Phone #: (832) (authorized representative) Title: president Language Preference: English Secondary Contact: yasmeen amjad Secondary Phone#: (832) (authorized representative) Title: administrator Language Preference: English Federal Taxpayer ID: ##-###9046 or Owner SSN#: B illin g Info rmati o n Billing Name: Isa cricket club Billing Address: Mission Glen Dr Unit/Suite: City: Houston State: TX Zip: Status If claiming Exempt, you must forward a copy of your tax exempt certificate. For forms & information: S. A UTH OR IZATI O NS / ACKN O WLE D GEMENTS * I authorize Ambit Energy to become my retail electric provider and to perform the tasks necessary to establish my electric service account and switch my service from a different retail electric provider, if applicable. I acknowledge that I have read and understand the Terms of Service, Electricity Facts Label, and Your Rights as a Customer documentsfor the Product(s) for which I am enrolling, and I understand that I will also receive a copy of each via regular U.S. first class mail. If I am switching to Ambit from another retail electric provider, I understand that I have the right to rescind this Terms of Service without penalty within three federal business days. * I understand that this Sign Up for service can be made only by an applicant or the applicant' sauthorized agent. I certify that I am 18 years or older and legally authorized to select and switch retail electric providers for the service address(es) entered in this Sign Up. I am aware that any false or misleading information entered in this Sign Up may result in the refusal or delay of my service request by Ambit Energy. I authorize Ambit Energy to conduct a credit check on the Federal Taxpayer ID or owner' ssocial Security Number I have entered in this Sign Up and/or to obtain utility payment history related data to determine whether a deposit is required to begin service with Ambit Energy. * I understand that the Pricing for the Product(s) for which I am enrolling applies only to the price per kilowatt hour (kwh), and does not include recurring Transmission and Distribution Provider (TDSP) charges. Ambit Energy does not control TDSP charges, which I understand will be passed through to me as individual line items on my bill at the rate approved by my TDSP. I acknowledge that in the event I terminate this Contract prior to the expiration of the Contract Term, I will be required to pay an early termination fee equal to $250.00, plus the greater of a) $0.00 or b) my contracted Pricing per kwh minus Ambit' scurrent offer rate per kwh, multiplied by my average monthly usage to date, multiplied by the remaining months in the Term. CUSTOMER or AUTHORIZED AGENT cellular deno

15 AMBIT ENERGY0 Addendum A to Commercial Service Authorization Ambit Texas, LLC d/b/a Ambit Energy (PUC Cert. # 10117) Company Name: Isa cricket club DBA: corporate Version TSCO810 ESIID: City: Wallis State: TX Service Address: 9311 Johnson Rd Plan Name: TSC - 12 month Term Term (months) :12 Pricing (cents per kwh)** :5.78 Monthly Service Charge : 0.00 Deposit : 0.00 Type of Request: Establish new service (Move-in) *: Requested Date: 08/07/2013 * NOTE: Requested move-in must be at least 5 business days from date of contract. Ambit Energy will make every attempt to start service on your requested move-in date; however, start date is not guaranteed. Your TDSP may charge a service initiation fee, which will be passed on to you as a non-recurring TDSP charge. New service begins with your first meter read date with Ambit Energy unless otherwise specified above. * * NOTE: The price excludes all applicable taxes. Ambit Energy may also bill you for certain fees which include, but are not limited to meter read fees, disconnect, reconnect and other non-recurring fees assessed by your transmission and distribution service provider (TDSP). If you have enrolled under a variable rate month to month plan, you will be charged a price per kwh that may vary on a monthly basis. For a variable plan, the energy price shown above is your price for the initial month only.

16 Average Price for Centerpoint service area Electricity Facts Label (EFL) Ambit Energy Commercial Fixed Rate, Unbundled Effective Date:: 08/01/2013 Average Monthly Usage (kwh) Average price (C/kWh)* More information about applicable TDSP charges in your service area may be obtained online at: or by phone at: See Terms of Service statement for a full listing of fees, deposit policy, and other terms. Type of Product: Contract Term: Early Termination Fee: Will my rate change during the contract period? Fixed Rate Product 12 Months In the event Customer terminates this Agreement prior to the expiration of the term specified herein under the Plan Name and Pricing Section above, Customer will be required to pay an early termination fee equal to $250.00, plus the greater of a) $0.00 or b) Customer's contracted rate per kwh minus Ambit's current offer rate per kwh, multiplied by Customer's average monthly usage to date, multiplied by the remaining months in the Term. Yes; but only due to changes in TDSP charges; changes to the Electric Reliability Council of Texas or Texas Regional Entity administrative fees charged to loads; or changes resulting from federal, state or local laws or regulatory actions that impose new or modified fees or costs that are outside our control. Please see the Pricing Section of the Terms of Service for more information. No. What other fees may / be charged? Is this a pre-pay or pay-in-advance product? Does Ambit purchase excess distributed No. renewable generation? Renewable content: This product is 9.0% renewable. Statewide average for renewable Statewide renewable content averages 9.5% content is: Ambit Texas, LLC d/b/a Ambit Energy, PUC license # P.O. Box , Plano, Texas75086 toll-free Mon-Fri 8 a.m. to 6 p.m. and Sat 10 a.m. to 5 p.m. (CT) TSCIYTCNG * The rate above includes your estimated Transmission and Distribution Provider (TDSP) delivery costs, which will be passed through to you at the prevailing rate charged by your TDSP. The three average price-per-kwh examples shown in the Electricity Price section above are based upon the following pricing elements: Monthly Usage Assumed (kwh) 1,500 2,500 3,500 Energy Charge: (Fixed) 5.78 C/kWh 5.78 C/kWh 5.78 C/kWh TDSP Pass-through Distribution Charges 2.06 C/kWh 2.80 C/kWh 2.80 C/kWh TDSP Pass-through Customer and Meter Charges $11.82 $39.12 $39.12

17 Ambit Texas, LLC Texas Small Commercial Terms of Service EFFECTIVE: SEPTEMBER 15, 2011 The following is your Terms of Service Agreement ("Agreement") with Ambit Texas, LLC d/b/a Ambit Energy ("Ambit Energy;""we," "our") for the purchase of electricity service for the plan you selected, as specified in the Electricity Facts Label ("EFL") and hereby made an integral part of this Agreement along with the Your Rights As A Customer ("YRAC") document. By enrolling for service with Ambit Energy, you agree to be bound by this Agreement and the EFL and pay for the electric service Ambit Energy provides to you under this Agreement and the EFL. Please retain this Agreement, the YRAC, and the EFL for your records. Ambit Energy is certified as a Retail Electric Provider ("REP") by the Public Utility Commission of Texas ("PUCT"), PUCT Certificate # This Agreement applies only to non-residential customers that have a peak demand of less than 50 kilowatts during any 12-month period, unless the customer's load is part of an aggregation program whose peak demand is in excess of 50 kilowatts during the same 12-month period. Contact Information Internet Address: Mailing Address P.O, Box Plano, TX Customer Service (877) Hours of Operation Monday - Friday 8:00 AM - 6:00 PM CT Saturdays 10:00 AM - 5:00 PM CT Ambit Energy will arrange for the delivery of electricity from your local energy delivery company (officially referred to as your Transmission and Distribution Service Provider or "TDSP" or "TDU" or "transmission distribution utility") to the service location designated by you pursuant to this Agreement. Outage Reporting In the event of an outage in your area, please call your local TDU: Oncor Electric Delivery (888) Centerpoint Energy (800) AEP Texas Central (866) Ambit Energy is not liable for service interruptions or outages. Any questions relating to your electric distribution lines or meters should be directed to your TDU listed above. SERVICE TERM: Depending on which plan you ("customer") have selected, your service under this Agreement is provided under either a fixed rate ("term") product or a variable price ("month to month") product, as specified in the EFL. The minimum term, if any, for the product you elected to enroll under is stated in the EFL. If you are a new customer, your term will become effective on the day your service begins with Ambit Energy, which coincides with the date your meter is read by your TDU. Because this date is determined by your TDU, Ambit Energy is not able to commit to a specific date for the commencement of service. If you are currently an Ambit Energy customer and are switching to another product, your term will become effective within 24 hours of the request switch to the new plan. CONTRACT RENEWAL: For customers on a fixed rate product, upon the expiration of your term, your service will automatically continue on a monthto-month basis under one of Ambit Energy's variable price products unless either you or Ambit Energy cancels this Agreement, as specified below in the Cancellation Rights Section of this Agreement. A contract expiration notice will be sent to you at least fourteen days prior to the end of your initial contract term. If you fail to take action to ensure the continued receipt of retail electric service upon the contract's expiration, you will automatically continue to be served by Ambit Energy pursuant to a default renewal variable price product on a month to month basis. PRICING: Your price per kwh for electricity service is listed under the Electricity Price Section of the EFL. The price on the EFL does not include nonrecurring fees charged by the TDU, Ambit Energy non-recurring fees noted in this Agreement, ERCOT charges, fees imposed by any government entity, and taxes, all of which you agree to pay and that will appear as separate line items on your bill. You are responsible for all federal, state and local taxes and charges. Non-recurring TDU charges may include, but are not limited to out-of-cycle meter reads and self-selected switches, disconnection and reconnection fees, move-in fees, meter tests, meter tampering costs, and broken meter seal repairs. TDU Surcharge(s) may apply dependent upon your TDU area. Ambit Energy related fees include all fees specifically noted in this Terms of Service document and the EFL. Ambit Energy reserves the right to include in any subsequent bill, adjustments related to previous billings, previous billing errors, meter read errors, miscalculation of taxes or other errors or omissions. AEP Texas North (866) TNMP (888) AMBIT ENERGY NAPf v. SCTOS0911, Ambit Energy (PUC Cert # 10117)

18 Ambit Texas, LLC Texas Small Commercial Terms of Service EFFECTIVE: SEPTEMBER 15, 2011 Page 2 Customers who have enrolled in a variable price product (month to month product) are subject to rate adjustments throughout this agreement, but not more than once per billing cycle. Customers that choose a fixed rate product have a fixed rate for the term. NON-RECURRING AMBIT ENERGY FEES. You may also be charged nonrecurring fees for services Ambit Energy provides, which will only be incurred in limited cases as described below. These charges will be listed as a separate line item on your bill. The non-recurring Ambit Energy fees listed below do not include TDU non-recurring charges, which will also appear as separate line items on your bill. Service Orders. For service activation, standard and expedited move-in orders are available upon request, Ambit Energy will pass through the move-in fee charged by your TDU. This fee will appear on your first invoice. Insufficient Funds. For each transaction not processed due to insufficient funds, including (a) returned checks, (b) returned electronic fund transfers, and/or (c) rejectedcredit card transaction, a $25.00 Returned Check or a $25.00 Non-Sufficient Funds Charge will apply. Processing and Transaction Fees: For payments processed by an Ambit Energy Customer Care Representative, a $5.00 Payment Processing Fee may apply. Payments made with credit or debit card may incur a$2,50 transaction fee. Payment Plan Processing Fee. To establish a payment arrangement, a $20.00 Payment Plan Fee will apply. RIGHT To RESCIND: If you are switching to Ambit Energy from another retail electric provider, you may rescind this Agreement without fee or penalty of any kind within three federal business days after receiving the Terms of Service document by notifying Ambit Energy by phone toll-free at 1(877) or by fax at (214) If rescinding by fax, please write the name on the account, address, phone number, ESI ID, sign, and specify that you are rescinding this Agreement within three federal business days of receiving Ambit Energy's Terms of Service. CANCELLATION RIGHTS: To cancel this Agreement, you may call or fax us at the contact information provided above. Cancellation is permitted for any reason. However, if you enrolled under a fixed rate product, you agree to remain a customer of Ambit Energy until the term expires or be subject to an early termination fee, as specified in the EFL. You may cancel your Agreement with Ambit Energy without penalty if p) Ambit Energy notifies you of a material change to the Terms of Service and you elect to opt out of the Agreement due to the material change (see the Material Change provision of this Agreement for more information) or (2) you move to another premise and provide evidence that you are moving along with a forwarding address. Ambit Energy reserves the right to terminate this Agreement for non-pay, fraud, believable threats or harm made by the customer to Ambit Energy's owners, employees, or contractors, or for insufficient payments past the due date. Regardless of the method or reason for cancellation of the Agreement, you are responsible for all outstanding charges incurred through the date on which the cancellation is effected by the TDU. PAYMENTS: You will receive a monthly bill; however, Ambit Energy may not send you a bill if your balance is equal to or less than $5.00. All bills rendered are due and payable 16 days after issuance ("Due Date"), which is defined as the statement date on your invoice or the postmark date on the envelope, whichever is later. Bills shall be deemed past due and delinquent if payment is not received by Ambit Energy at the close of business on the day the bill is due. Late payments, delinquent or past due balances may result in a Late Payment Penalty equal to 5% of the invoiced past- due amount. VOLUNTARY BILL-PAYMENT ASSISTANCE PROGRAM: Ambit Energy's bill assistance program is funded by voluntary donations made by our customers. The proceeds fund bill payment assistance for residential electric customers. To provide a voluntary donation to our program, please designate the amount you would like to donate on your remittance slip, which is located on each monthly invoice. PAYMENT PLANARRANGEMENTS FOR SINGLE ELECTRIC SERVICEIDENTIFIER (ESI ID) CUSTOMERS: If you are unable to pay your bill on time, please call Customer Care immediately. Ambit Energy may allow you to pay the outstanding bill after its Due Date but before the Due Date of the next bill. Or you may quality for a deferred payment plan that allows you to pay an outstanding balance over a period of time. DEFERRED-PAYMENT PLANS: A customer is eligible to enter into a deferred payment plan unless the customer has been issued more than two termination or disconnection notices during the preceding 12 months; or has received service from Ambit Energy for less than three months, and the customer lacks sufficient credit or a satisfactory history of payment for electric service from a previous REP (or its predecessor electric utility). A deferred payment plan requires an initial payment of 25% of the outstanding balance, and the remaining balance to be paid over three billing cycles. Your service may still be terminated and disconnected if you do not meet the requirements of a deferred payment plan, AVERAGE BILLING FOR SINGLE ELECTRIC SERVICE IDENTIFIER (ESI ID) CUSTOMERS: Ambit Energy's average billing program provides you the convenience of budgeting your electricity expense by calculating your current monthly bill based upon a rolling 365 day historical average usage. If there is no previous billing in your name at the service address, we will take the historical usage at that service address and apply your current price to calculate your average monthly amount. This program is not offered to customers with a delinquent balance. An account reconciliation or true-up will occur at the end of every twelve (12) months that you are on Average Billing, or if: (1) your service is disconnected for non-payment (2) you transfer your electric service to a new residence (3) you cancel your service or (4) you switch to conventional billing. v SCTOS0911, Ambit Energy (PUC Cert # 10117)

19 Ambit Texas, LLC Texas Small Commercial Terms of Service EFFECTIVE: SEPTEMBER 15, 2011 Page 3 DISCONNECTION: WITHOUT NOTICE: Ambit Energy may disconnect service immediately for the following reasons: (1) a known dangerous condition exists, in which event; prior notice will be given, if possible (notice will be provided by phone or posted on the door of your service location as soon as practicable after service is disconnected); (2) service was connected by a person without authority and without an Agreement; (3) service is reconnected without authority after being disconnected for failure to pay;(4) there is evidence of tampering with equipment of the transmission or Local Distribution utility, municipally owned utility or electric cooperative; or (5) there is evidence of theft of service. If service was disconnected due to a dangerous situation, customer must correct the situation and notify Ambit Energy before service will be reconnected. DISCONNECTION: WITH NOTICE: Ambit Energy may order disconnect of service for non-payment if amounts due remain unpaid ten (10) days after a Disconnection Notice has been sent. Fraud and nonpayment shall be considered breaches of this Agreement. To re-instate service with Ambit Energy after a disconnection, you will be required to cure the reason for the disconnection and may be assessed a deposit and a reconnection fee by the TDU, which will appear as a line item on your bill. Disconnection of service will not excuse you from paying any outstanding amounts owed to Ambit Energy. Ambit Energy reserves the right to assess a deposit in the event Ambit Energy issues a disconnect order to your TDU for non-payment. If service is not reconnected within ten days of disconnection for non-payment, Ambit Energy reserves the right to cancel this Agreement and require a new deposit and move-in fee for service initiation. COLLECTIONS: In the event you default in the prompt payment of amounts due under this Agreement, Ambit Energy reserves the right to charge you for any and all fees or charges reasonable and necessary in order to collect or attempt to collect delinquent balances. Ambit Energy may use the services of debt collection agencies, consumer reporting agencies and other remedies as allowed by law to collect any unpaid balances on your account. CREDIT: This Agreement is conditioned upon you demonstrating to us your creditworthiness throughout the Term of your Agreement. You agree to cooperate with Ambit Energy in establishing your creditworthiness. DEPOSITS: Ambit Energy will not deny service based on your creditworthiness; however, you may be required to provide an initial deposit if you do not have a satisfactory credit rating, you are a move-in customer, or you cannot demonstrate satisfactory credit as defined in of the PUCT rules (http://www.puc.state. tx.us/rules/subrules/electric/25.478/ pdf). If a deposit is required, the total amount of your deposit will not exceed an amount equivalent to the greater of either (1) the sum of the next two months estimated billings or (2) one-fifth of the estimated annual billing. A separate deposit may be required for each service location enrolled under this Agreement. This deposit requirement can be waived if you are an existing customer of another REP and can prove that you have had no more than one late payment in the last 12 months of service. You may be required to provide a deposit to continue to receive electricity service if (1) your average annual electric service invoice for the last 12 months is at least twice the amount of the original estimated annual invoice or (2) your electricity service has been disconnected once in the previous 12 months. Interest will accrue only on deposits retained for longer than 30 days at the rate approved by the PUCT. The interest shall accrue from the date the deposit is received. Your initial deposit and any accrued interest will be credited to your account after 24 consecutive months of service if (1) you have had no late payments for 24 consecutive months, (2) your service was not disconnected for non-payment and (3) you are not delinquent in the payment of your current bill. PAPERLESS BILLING: Enrollment in Ambit Energy's electronic Paperless Billing program requires your consent to send you important information electronically, Upon enrollment, you may receive your paper statement for one more billing cycle through the mail at your billing address. Thereafter, you will receive a monthly billing statement at the address you provided. You agree to provide and keep your address current with Ambit Energy. If any electronic communication (collectively, "electronic communication"), including Paperless Billing statements are returned to Ambit Energy as undeliverable, you remain responsible for ensuring timely payment. Paperless bills and all other communication are always available through your online account at Should your be deemed undeliverable by Ambit Energy, we will attempt to contact you by phone or other means determined by Ambit Energy. You understand and agree that Ambit Energy may provide you with all disclosures, notices and other communication (collectively, "communication") regarding your Ambit Energy account in electronic form. This communication includes, but is not limited to, monthly billing statements, disconnect notices, payment reminder notices and change in terms of service notifications. You may withdraw your consent to receive electronic communication or update your address by one of the following methods: Through your MyAmbit Account: Login at www. ambitenergy.com. Go to the "My Bill" section and click the Edit/Cancel button to change back to paper billing and postal mail communication. Go to the "My Profile" section to edit your address. Ph ne: You can call Ambit Energy at (877) to withdraw your consent to Paperless Billing and electronic communication. To ensure that our monthly billing statements and other electronic communication are not treated as junk mail by your account provider, please add the following address to your address book: AUTOMATIC PAYMENT (AUTOPAY): If you enroll in Ambit Energy's AutoPay program, you understand and agree that Ambit Energy will directly debit your amount due as follows: Checking or savings account - 5 days prior to the invoice due date. Credit Card -1 day prior to the invoice due date. You agree to v SCTOS0911, Ambit Energy (PUC Cert # 10117)

20 Ambit Texas, LLC Texas Small Commercial Terms of Service EFFECTIVE: SEPTEMBER 15, 2011 Page 4 keep your registered bank account active and its information current with Ambit Energy. If an AutoPay transaction fails due to insufficient funds, you may be charged a $25.00 returned-transaction fee. REFUSAL OF SERVICE: Ambit Energy may refuse to provide electric service to a customer for one or more of the reasons specified in Section of the PUCTrules and regulations (http://www.puc.state.tx.us/rules/subrules/ electric/25.477/ pdf). DISCRIMINATION: Ambit Energy will not discriminate, deny service, or require prepayment or deposit for service based on race, creed, color, national origin, ancestry, sex, marital status, lawful source of income, level of income, disability, familial status, location in an economically distressed geographic area, or qualification for low income or energy efficiency services. MATERIAL CHANGE: Ambit Energy will provide you with at least fourteen calendar days advance written notice of any change in the Terms of Service, either in your bill or in a separate mailing to your billing address. The change(s) will become effective on the date stated in the notice. In the event of an unfavorable change to this Agreement, you will have the option to cancel this Agreement without penalty or fee for fourteen days from the date of notice. Your option to cancel will not be provided if the change favors you or is mandated by any applicable law or by any applicable rule or regulation of a regulatory agency or body, including the PUCT. Pricing changes made due to a change in law or regulation may be made without granting any right to cancel this Agreement without penalty. No notice will be sent of contractual changes that benefit the customer. CUSTOMER INFORMATION: By entering into this Agreement, you authorize your TDU to release to Ambit Energy certain information that we need to provide you with service, including your address, phone number, account numbers and historical usage information. Agreement to any person or entity succeeding to all or substantially all of the assets of Ambit Energy; and/or (d) transfer or assign this Agreement to a certified REP. In the case of (b), (c) or (d), any such assignee shall agree in writing to be bound by the terms and conditions hereof. Upon any such assignment, customer agrees that Ambit Energy shall have no further obligations hereunder. LIMITATIONS OF LIABILITY: LIABILITIES NOT EXCUSED BY REASON OF FORCE AJEURE OR OTHERWISE SHALL BE LIMITED TO DIRECT ACTUAL DAMAGES. NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR CONSEQUENTIAL, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY OR INDIRECT DAMAGES. LOST PROFITS OR PENALTIES OF ANY NATURE ARE HEREBY WAIVED; THESE LIMITATIONS APPLY WITHOUT REGARD TO THE CAUSE OF ANY LIABILITY OR DAMAGE, INCLUDING THE NEGLIGENCE OF AMBIT ENERGY. THERE ARE NO THIRD PARTY BENEFICIARIES TO THIS AGREEMENT. REPRESENTATIONS AND WARRANTIES: THE ELECTRICITY SOLD UNDER THIS AGREEMENT WILL MEET THE APPLICABLE TDU'S STANDARDS AND MAY BE SUPPLIED FROM A VARIETY OF SOURCES. AMBIT ENERGY MAKES NO REPRESENTATIONS OR WARRANTIES OTHER THAN THOSE EXPRESSLY SET FORTH IN THIS AGREEMENT, AND AMBIT ENERGY EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. GOVERNING LAw: This Agreement shall be governed by and construed, enforced and performed in accordance with the laws of the State of Texas and venue shall be in Dallas County, Texas. The provisions of the Uniform Commercial Code ("UCC") shall apply to this Agreement, and electricity shall be a "good" for purposes of the UCC ( FORCE MAJEURE: We will endeavor in a commercially reasonable manner to provide service, but we do not guarantee a continuous supply of electrical energy. Events that are out of our control ("force majeure" events) may result in interruptions in service. We will not be liable for any such interruptions. We do not generate your electricity nor do we transmit or deliver electricity to you. Therefore, you agree that we are not liable for damages caused by events of force majeure, including acts of God, acts of any governmental authority, including the Public Utility Commission of Texas, accidents, strikes, labor trouble, required maintenance work, inability to access the TDU system, non-performance of the TDU, changes in laws, rules, regulations, practices or procedures of any governmental authority or the Electric Reliability Council of Texas, or any cause beyond our control. ASSIGNMENT: You may not assign this Agreement, in whole or in part, or any of its rights or obligations hereunder without the prior written consent of Ambit Energy. Ambit Energy may, without your consent (a) transfer, sell, pledge, encumber or assign this Agreement or the accounts, revenues or proceeds hereof in connection with any financing or other financial agreement; (b) transfer or assign this Agreement to an affiliate of Ambit Energy; (c) transfer or assign this v SCTOS0911, Ambit Energy (PU( Cert # 10117)

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