1 Wi-Fi-enabled Outdoor Security Camera TVAC19100C US User guide FR Notice d utilisation PT Manual de instruções ES Manual de instrucciones For more information and additional FAQ s please visit us online at: Version 03/2014 1
2 English This user guide contains important operating instructions for this device. This guide should be kept in a convenient location for continued reference. For a table of contents, see page 8. Français Ce manuel d'utilisateur contient des instructions d'utilisation importantes pour cet appareil. Ce manuel devrait être conservé dans un endroit pratique aux fins de référence. Pour consulter la table des matières, veuillez ouvrir le manuel à la page 32. Português Este guia do usuário contém importantes instruções de operação para este dispositivo. Este guia deve ser mantido num local conveniente para servir de contínua referência. Para um índice de conteúdos, ver a página 56. Español Esta guía del usuario contiene instrucciones de manejo importantes para este dispositivo. Esta guía debe conservarse en un lugar apropiado para su consulta permanente. Véase la tabla de contenido en la página 80. 2
3 Wi-Fi-enabled Outdoor Security Camera TVAC19100C User guide For more information and additional FAQ s please visit us online at: Version 03/2015 Original user guide in English. Retain for future reference.
4 English Introduction Dear Customer, Thank you for purchasing the ABUS TVAC191000C Wireless Outdoor Security. To ensure optimum performance and condition of this system is maintained, please read the enclosed operating manual. This operating manual is meant to guide you through the process of operating the TVAC191000C Wireless Outdoor Security. This manual contains instructions for the system s setup, installation maintenance and relevant safety information. In the event you have questions regarding the system, installation or operating procedures please consult your local authorized dealer or our customer service team. ABUS USA, LLC surveillance products are not manufactured and/or sold with the intent to be used for illegal purposes. ABUS USA, LLC expects consumer s use of these products to be in compliance with local, state and federal law. For further information on video and audio recording legal requirements, please consult your local, state and federal law. Thank you, ABUS USA, LLC Data storage is subject to national data privacy guidelines. Disclaimer This user guide has been produced with the greatest of care. Should you discover any missing information or inaccuracies, please contact us under the address shown on the back of the manual. ABUS USA, LLC does not accept any liability for technical and typographical errors, and reserves the right to make changes to the product and user guide at any time and without prior warning. ABUS USA, LLC is not liable or responsible for direct or indirect damage resulting from the equipment, performance and use of this product. No forms of guarantee are accepted for the contents of this document. ABUS USA, LLC products are not manufactured and/or sold with the intent to be used for illegal purposes. ABUS USA, LLC expects consumer s use of these products to be in compliance with all local, state and federal law. For further information on video surveillance and audio recording legal requirements, please consult your local, state and federal law. 2014, All rights allowed by law are hereby reserved. 4
5 English Explanation of symbols The triangular high voltage symbol is used to warn of the risk of injury or health hazards (e.g. caused by electric shock). The triangular warning symbol indicates important notes in this user manual which must be observed. This symbol indicates special tips and notes on the operation of the unit. Important safety information All guarantee claims are invalid in the event of damage caused by non-compliance with this user manual. We cannot be held liable for resulting damage. In the event of material or personal damage caused by improper operation or noncompliance with the safety information, we cannot be held liable. All guarantee claims are void in such cases. This device has been manufactured in accordance with international safety standards. Please read the following safety information carefully. Safety information 1. Power supply Only operate this camera through a power source which supplies the mains voltage specified on the type plate. If you are unsure of the installation location's power supply, contact your power supply company. Disconnect the device from the mains power supply before carrying out maintenance or installation work. 2. Overloading Avoid overloading electrical sockets, extension cables, and adapters, as this can result in fires or electric shocks. 3. Cleaning Only use a damp cloth to clean the camera. Do not use corrosive cleaning materials. Disconnect the device from the power supply before cleaning. 4. Ventilation The camera's ventilation openings must not be covered or obstructed. Ensure that no objects penetrate the device, e.g. through the ventilation openings. 5. Accessories Only connect devices expressly designed for use with the camera. Otherwise hazardous situations or damage to the device may result. 6. Installation location This device can be used in inside as well as outside. Do not place the camera in close proximity to heaters, ovens or other heat sources, or in direct sunlight. Only operate the device in locations with temperatures within a permissible ambient temperature range of 12F to 122F. 5
6 English Disclaimer ABUS USA LLC products are not manufactured and/or sold with the intent to be used for illegal purposes. ABUS USA, LLC expects consumer s use of these products to be in compliance with all local, state and federal law. For further information on video surveillance and audio recording legal requirements, please consult your local, state and federal law. It is your responsibility to be aware of the local, state and federal regulations regarding image storage and use. Warnings Follow all safety and operating advice before starting-up the device! 1. Follow these directions in order to avoid damage of the power cord or plug: Do not modify or process the power cord or plug arbitrarily. Make sure to disconnect the power cord holding the plug. Keep heating appliances as far as possible from the power cord in order to prevent the vinyl cover from melting. The outdoor camera s power supply unit must be protected against humidity and damp conditions. It is only for indoor usage. 2. Failure to follow these directions may cause electrical shock. Do not open the main body or the power supply. Do not insert metal or inflammable objects inside the product. In order to avoid any damage during lightning use a surge protector. 3. Do not use if it is found to be defective. If you continue to use the product when defective, serious damage can occur. Make sure to contact your local product distributor if the product is found to be defective. During the installation into an existing video surveillance system make sure that all devices are disconnected from the low supply voltage circuit. If in doubt allow a professional electrician to mount, install and wire-up your device. Improper electrical connection to the mains does not only represent at threat to you but also to other persons. Wire-up the entire system making sure that the mains and low voltage circuit remain separated and cannot come into contact with each other in normal use or due to any malfunctioning. Avoid using the device under the following unfavorable conditions: moisture or excessive air humidity extreme cold or heat direct sunlight dust or combustible gases, vapors or solvents strong vibration strong magnetic fields, such as those found in the vicinity of machinery or loudspeakers the camera must not be directed into the sun as this can destroy the sensor. the camera may not be installed on unstable surfaces 6
7 English Unpacking While you are unpacking the device please handle it with utmost care. If you notice any damage to original packaging, please check the device. If the device shows damage, please contact your local dealer. FCC Compliance Information Part 15 Compliance Statement This device complies with Part 15 of the FCC Rules. Operation is subjected to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with limits for a Class B digital device, pursuant to Part 15 of the FCC rules and ETSI (EN) These limits are designed to provide reasonable protection against harmful interference in residential installations. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television equipment reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Move the equipment away from the receiver. Plug the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/television technician for additional suggestions. CAUTION! Any changes or modifications to this equipment not expressly approved by the party responsible for compliance could void your authority to operate the equipment. RF Exposure Information The antenna used for this transmitter must be installed to provide a separation distance of at least 20 cm (7.9 ) from all persons and must not be collocated or operating in conjunction with any other antenna or transmitter. All declarations and certificates of conformity can be ordered from: ABUS USA, LLC N. 19 th Ave. Unit #56 Phoenix, AZ Ph.: Mail: One-year Limited Warranty Important: Evidence of original purchase is required for warranty service. WARRANTOR: ABUS USA LLC 7
8 English Contents 1. Intended use Scope of delivery Features and functions Device description Overview Camera description Installation Operation and configuration via app Maintenance and cleaning Maintenance Cleaning Disposal Tips for troubleshooting Technical data
9 English 1. Intended use The day & night PnP IP camera enables high-quality monitoring. This camera is designed for indoor or outdoor installation. The built-in infrared LEDs enable day and night monitoring of object distances up to a maximum of ten meters away. Since the camera features protection class IP66, it can be used both indoors and outdoors. The camera is easy to configure and operate using the app, meaning that it can be accessed anywhere in the world. For a detailed functional description, see Chapter "3. Features and functions". 2. Scope of delivery Wi-Fi outdoor camera & app Power supply unit LAN adapter cable Camera mount including mounting material Antenna 3. Features and functions for effective all-round monitoring of interior spaces compact IP66 outdoor camera with infrared night vision function guided step-by-step installation via app (ios, Android) HD 720p resolution and infrared night vision function for brilliant image quality recording on microsd card 9
10 English 4. Device description 4.1. Overview Item number Resolution IR LEDs IR swivel filter (ICR) Operational voltage TVAC19100C 720p 5 V DC 4.2. Camera description Front: Antenna Status LED Fixed lens IR LED Camera mount PIR sensor Power LED 10
11 English Rear: Power cable/reset button Antenna connection Micro SD card slot 5. Installation Using the camera mount, select a suitable installation site. Mark the drilling holes on the surface and drill the holes. First, insert the supplied screw anchors and attach the mount using the screws. You can swivel the mount by up to 90 to select the desired position. First, loosen the screw at the side and adjust the camera to the desired angle of view. Next, tighten the screw to fix the camera in the desired position. 11
12 English Then screw the camera onto the mount and connect the power supply unit to the camera. Installation options: Ceiling installation Wall installation 12
13 English 6. Operation and configuration via app The TVAC19100 Wi-Fi outdoor camera & app gives you the option of switching to live on the cameras and to configure the recorder. The app for this device can be found in the App Store under the name of App2Cam. To configure access to the camera, proceed as follows: 1 Set-up preparation Download the "App2Cam" app and install it on your smartphone. Check that your smartphone or tablet is connected to the Internet. There are two ways to connect the camera to the network: Option 1: (Wireless set-up) Connect the enclosed power supply unit to the camera. Do not start to set up the camera until both LEDs light up. This may take around 60 seconds. Option 2: (Wired set-up) Connect the LAN adapter cable provided to the camera. Connect the cable to your router in the next step. Then connect the enclosed power supply unit. Do not start to set up the camera until both LEDs light up. This may take around 60 seconds. 13
14 English 2 Set-up ios app Please note that the ios app and the Android app require different setup processes. If you have an Android device, please refer to the set-up process described in 3. Open the WLAN settings in your ios device and connect to the camera's HD-XXXXXX network. The camera's WLAN password is " ". Launch the app and select the desired type of set-up. Option 1: (Wireless set-up) The camera is added automatically. Click on "Live view". The app will now ask you to select the connection type for the camera. WLAN Select your WLAN network in the drop-down list, enter your WLAN key and click "OK". Please wait 90 seconds for the camera to restart and connect to your WLAN network. Make sure your mobile device reconnects to your WLAN network. AP mode The camera remains in access point mode and can still be reached via this mode. To do this, connect to the camera's access point. The WLAN password for the camera is " " and cannot be changed. Installing several cameras using "wireless set-up" can lead to faults. Please install only one device at a time. 14
15 English Option 2: (Wired set-up) Give the camera an appropriate name. For automatic registration of the DID, click "Search". The DID of the camera which is currently connected to the router via a network cable is now displayed. Select to accept this DID. Alternatively, you can enter the DID manually. Then enter the security code (standard: "123456") and add the camera by clicking "Save". This camera is now locally accessible on your network. To connect the camera to a WLAN network, please go to menu option Set-up Android app Please note that the Android app and the ios app require different setup processes. If you have an ios device, please refer to the set-up process described in 2. Launch the app on your smartphone or tablet and click "Add new camera". Then select the desired type of set-up. Option 1: (Wireless set-up) The app will search for an available HD-XXXXXX network, transmitted by the camera, and will automatically connect your smartphone to it. If connecting manually to the HD-XXXXXX network, use the WLAN password " ". Once the search has been successfully completed, click on "Live view". The app will now ask you to select the connection type for the camera. WLAN Select your WLAN network in the drop-down list, enter your WLAN key and click "OK". Please wait 90 seconds for the camera to restart and connect to your WLAN network. Make sure your mobile device reconnects to your WLAN network. 15
16 English AP mode The camera remains in access point mode and can still be reached via this mode. To do this, connect to the camera's access point. The WLAN password for the camera is " " and cannot be changed. Installing several cameras using "wireless set-up" can lead to faults. Please install only one device at a time. Option 2: (Wired set-up) Give the camera an appropriate name. For automatic registration of the DID, click "Search". The DID of the camera which is currently connected to the router via a network cable is now displayed. Select to accept this DID. Alternatively, you can enter the DID manually. Then enter the security code (standard: "123456") and add the camera by clicking "Save". This camera is now locally accessible on your network. To connect the camera to a WLAN network, please go to menu option Connection status Once you have successfully added your camera, the name of your camera and the current connection status will appear in the overview. The image displayed is the last video image displayed during the previous session. You can add to up to eight cameras in the app. Tap your chosen camera and you will be taken to the live view. The first time you access the live view, the app will prompt you to change the security code. This is automatically applied to the camera's settings. System name e.g. Test Connection status Connected = you are connected to your system Disconnected = there is no connection to the system 16
17 English Adding a camera This lets you add another system. Camera configuration This will display the camera configurations. Camera settings Remove a camera Access recordings on the SD card Press to return to connection status. 5 Store PIN code Updating connection The connection is being updated. PIN code/push settings/ Instructions/Firmware information Here you can store a PIN code, activate or deactivate push notifications, view the instructions for your camera as a PDF or view the firmware version of the app. To store a PIN code for this app, proceed as follows: Open "Set PIN lock" in. Enter a four-digit PIN code and then confirm it. Tick "Activate lock on startup". If you have stored a PIN code, you will be asked to enter it as soon as you open the app. 17
18 English 6 Live view 7 Settings Select the desired camera from the drop-down menu. You will now see the live image from the camera. The image is displayed in 4:3 mode; to display a 16:9 format, rotate your mobile device by 90. Snapshot This lets you take a screenshot of your live image. The image is then saved in your photo gallery on your mobile device. The saved images are time-stamped and saved in the photo gallery. Audio This lets you activate or deactivate audio. Start recording This lets you start recording manually on the SD card. The recording time is one minute and cannot be cut short. The icon appears during recording. Back This takes you back to the camera overview. You are always shown the last screenshot. Here you can change the camera settings. notifications can also be activated or deactivated. notification Activating notification in the event that motion is detected. Please note that outdoor video surveillance can give rise to false alarms. Click "Advanced settings" to start the configuration. To access the settings you will need to enter the admin password (standard: "123456"). 18
19 English 8 General settings Once you have accessed the settings you will be able to configure the camera. Admin password The admin password gives access to the camera settings. The standard admin password is "123456". To protect your camera from unauthorized access, change this password during initial installation. If you have forgotten your password, you can restore factory settings on the camera by pressing the Reset button for five seconds. The red LED will start to flash. Time zone Global time zones are listed in the drop-down menu. Select the time zone in which the camera is being installed. If the time zone in question uses daylight saving time, activate daylight saving time. Daylight saving time Activate/deactivate daylight saving time. Device security code The security code enables the camera to be set up in the app. The standard security code is "123456". During initial installation you will always be prompted to change this security code. If you have forgotten your security code, you can restore factory settings on the camera by pressing the Reset button for five seconds. 19
20 English 9 Video settings The video settings allow you to change the video quality and ambient conditions for the camera. Video quality: The video quality setting allows you to select the quality of video streaming. Better streaming: The video is displayed more smoothly. Better image: The video image is displayed in higher resolution. HD video: The video image is transmitted in HD resolution. However, there may be delays in the image display as a result of the large volume of data. Only use the "Better image/hd video" setting if you have sufficient bandwidth (1 Mbps) and adequate system requirements, and please be aware that the different transmission technologies used for audio and video may result in asynchronous transmission due to varying network usage. Image orientation Here you can rotate or flip the image. Tilt: The image is rotated by 180 degrees. Flip: The image is flipped. Tilt & flip: The image is rotated by 180 degrees and flipped. Ambient conditions Here you can select the power frequency inside (50 Hz), inside (60 Hz) and outside. Standard value for Germany: 50 Hz Adjustment to poor light conditions Adjusting the video image for poor light conditions in night mode. There are five levels to choose from, with Level 5 being the brightest. 20
21 English 10 WiFi settings WiFi settings In the WiFi settings you can select the desired network with which the camera should be used for Internet access. When the menu item is selected, all the networks within range will be displayed. Choose your network and enter your own WiFi password. To prevent access by unauthorized persons, protect your network using encryption with WPA/ WPA2/ WPA2-PSK. After the settings have been saved, restart the camera. Please do not forget to remove the Ethernet adapter cable (if it is used during initial installation). 11 Motion detection If no connection has been established or if you have entered the WiFi details incorrectly, press the Reset button for five seconds to restore factory settings to the camera. The settings for motion detection are necessary for notification via or push notification and for motioncontrolled recording. Detection mode Here you can select which mode should be used for notifications. You have a choice between "Off", PIR and "Software". Off: No notification/recording if motion is detected. PIR: Motion detection is performed by the camera's PIR sensor Software: Motion detection is performed by the camera software. Here you can define different motion detection sensitivities for day and night-time. The higher the sensitivity, the less motion is needed in the image to trigger motion detection. 21
22 English 12 settings settings The settings are required for the sending of notifications. Using SSL: Activate the checkbox to send the with encryption. Your provider can provide you with the necessary settings. SMTP server: Enter the SMTP server address here. E.g. smtp.test.com SMTP port: Enter the SMTP port here. E.g. 465 User name: Enter the sender's address here. E.g. Password: Enter the password for the sender's address here. Recipient: Enter the recipient's address here. E.g. 13 Other settings We recommend that you use Googl for sending s. SD card settings Format SD card For formatting your SD card. If you plan to use the SD card long-term, please use a Class 10 SD card. When the SD card is formatted, all data will be deleted. Please back up your data before formatting. Activate ring storage When this function is activated, the oldest recordings are overwritten by newer ones as soon as the SD card is full. Profile settings This function allows you to save the settings for one camera and copy them to the next camera by loading the profile. 22
23 English 14 Playback Access to recordings Here you can view recordings for the chosen camera on your smartphone. Select the desired recording and playback will begin straight away. Press to pause the recording. To return to the event list, press the button. Using you can activate or deactivate audio. To save a file on your smartphone, press and hold the recording and a confirmation window will appear. The live view and the recording function will be unavailable during the download. If other users attempt to access the camera, the session will be rejected. Deleting recordings Select "Delete all" to delete the entire event list. A new window will appear. You will be asked whether you are sure you want to delete all events. If you do want to delete the event list, confirm this by pressing "Yes" or cancel by pressing "No". To delete an individual file, select "Delete", then click on the desired file and confirm the process. Filtering the event list It is possible to filter recordings according to specific criteria. To do this, press "Search" or the symbol. A window will appear with various search options. You can search by start and end date and by start and end time. Click "Search" to display the desired events. 23
24 English 7. Maintenance and cleaning 7.1. Maintenance Regularly check the technical safety of the product, e.g. check the housing for damage. If it seems that it may no longer be possible to operate the product safely, stop using it and secure it to prevent unintentional use. It is likely that safe operation is no longer possible in the event that: the device shows signs of visible damage the device no longer works correctly. Please note: You do not need to perform any maintenance on the product. You do not need to check or service any of the components inside the product. Never open it Cleaning Clean the product with a clean, dry cloth. The cloth can be dampened with lukewarm water if there is dirt that is hard to remove. Do not allow any liquids to enter the device. Do not use any chemical cleaning products as they could damage the surface of the housing and screen (discoloration). 8. Disposal Recycling and Disposal Information Do not dispose of electronic devices or any of their components (especially batteries and LCD displays) in your municipal trash collection. Please recycle batteries to help save our planet s resources. When you throw away dead batteries, be sure to cover their terminals and always observe local laws and regulations. Consult your local waste management authority or a recycling organization like Earth911.com to find an electronics recycling facility in your area. If you are unable to locate proper recycling facilities in your area, please contact ABUS USA and we will assist you in locating a proper recycling facility in your local area. 24
25 English 9. Tips for troubleshooting No. Questions Answers 1 The camera has not been found. 2 Your Wi-Fi is not shown in the selection list in the camera app. Check the following points: 1. Make sure that your network supports DHCP. 2. Are the mobile device and the camera in the same network? Make sure that both devices are in the same network at the initial configuration. 3. The router has no power supply. 4. The camera has no power supply. 5. Try to add the camera by entering the data manually. If your personal Wi-Fi is not shown in the selection list, check the following: 1. Make sure that the SSID of your router is visible. 2. Change the encryption type of your router to WPA/WPA2/WPA2-PSK. 3 No picture is displayed. Check the following points: 1. Is the camera plugged in and switched on? Make sure that the power supply unit is not defective and that the power supply is connected. 2. Is the camera installed in the surrounding area of the the network? 3. Make sure that the camera is correctly configured. 4. Make sure that your mobile end device is in the network or in the 3G network. 4 Low network signal or poor picture quality 5 What could be the reasons why the device does not record when there is movement? 6 The camera picture is obscured (white patches on the image). 7 What could be the reasons for an SD card fault? 8 The display for the time and date is not correct. Possible reasons are: 1. Wi-Fi network devices can impair the signal transmission. Make sure there is enough distance between the camera and other Wi-Fi devices. 2. Remove any dirt from the camera. This can badly affect the picture quality. Possible reasons are: 1. Is the SD card inserted properly? 2. Is the motion detection activated? 3. Format the SD card before using for the first time. 4. Make sure that you use a Class 10 SD card. The camera is equipped with IR LEDs for the night mode. The IR light is reflected on surfaces, such as glass. Do not position the camera in front of glass surfaces and ensure that it is installed in protected outdoor areas. Please check the following: 1. Make sure that the SD card was inserted and formatted correctly. Save important data before the formatting, as afterwards it will be no longer available. 2. Make sure that you only use one Class 10 SD card. Possible reasons are: 1. Are the date and time settings on your mobile end device correct? 2. Is the correct time zone selected? 3. The system takes the time from the internet as soon as it is connected. Make sure that the camera is connected to the internet. 25
26 English 10. Technical data Model number Wireless standard Network connection Network protocols Simultaneous users Security Image sensor Focal length TVAC19100C IEEE b/g/n Ethernet (10/100 Base-T/Base-TX); Wi-Fi TCP/IP, UDP, SMTP, NTP, DHCP, ARP 3 simultaneous accesses WPA/WPA2/WPA2-PSK (TKIP, 128 bit AES) MP CMOS 2,8 mm Angle of view H: 50 ±3 / V: 30 ±3 Antenna Housing material Protection class Lighting conditions adjustment Minimum Illumination Number of IR LEDs Range of night vision function 3 dbi Dipol Waterproof metal IP66 Indoor (50 Hz), indoor (60 Hz), outdoor 1 8 Lux 6 IR Power LEDs approx. 16ft Image compression H.264 Resolution Frame rate Recording Power supply Operating temperature Dimensions (H x W x L) Weight HD 1280 x 720 incl. audio 20 fps / 25 fps / 5 fps / 10 fps 5/ 10/ 20 fps (max.) incl. audio 5 V DC/1.5 A 12F 122F 134 mm x 67 mm x 48 mm (without mount) 300 g Storage capacity Storage capacity HD/Better image Better streaming 4 GB 150 events/minutes 180 events/minutes 8 GB 300 events/minutes 360 events/minutes 16 GB 600 events/minutes 720 events/minutes 32 GB 1200 events/minutes 1440 events/minutes 26
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