ProCurve Network Access Controller Endpoint Integrity Implementation Startup Service

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1 ProCurve Network Access Controller Endpoint Integrity Implementation Startup Service Support Service Agreement and Data Sheet

2 This document contains proprietary information, which is protected by copyright. No part of this document may be photocopied, reproduced, or translated into another language without the prior written consent of Hewlett-Packard. Ce document contient des informations propriétaires, lesquelles sont protégées par des droits d'auteurs. Aucune partie de ce document ne peut être photocopiée, reproduite ou traduite dans une autre langue sans l'accord écrit préalable de Hewlett-Packard. Diese Dokumentation enthält urheberrechtlich geschützte Informationen. Kein Teil dieser Dokumentation darf ohne schriftliche Zustimmung durch Hewlett-Packard fotokopiert, reproduziert oder in eine andere Sprache übersetzt werden. Questo documento contiene informazioni protette da copyright. Non è consentito fotocopiare, riprodurre o tradurre tutto o parte di questo documento senza previa autorizzazione scritta da parte di Hewlett-Packard. Este documento contiene información sobre la propiedad, protegida por copyright. Ninguna parte de este documento puede ser reproducida, fotocopiada ni traducida a otro idioma sin previo consentimiento por escrito de Hewlett-Packard Hewlett-Packard Development Company, L.P.

3 English (Canada, UK, USA) The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. English (Australia) The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. To the extent permitted by local law, HP shall not be liable for technical or editorial errors or omissions contained herein. Français (France) Les informations contenues dans le présent document sont susceptibles de modifications sans préavis. Les seules garanties relatives aux produits et services HP sont énoncées dans les conditions de garantie expresses qui accompagnent ces produits et services. Aucun élément du présent document ne doit être interprété comme constituant une garantie supplémentaire. Dans les limites autorisées par la loi applicable, HP décline toute responsabilité quant aux erreurs ou omissions techniques ou rédactionnelles qui pourraient figurer dans le présent document. Deutsch (Deutschland) Die Informationen in diesem Dokument können ohne vorherige Ankündigung geändert werden. Aus keinem Teil dieses Dokuments können zusätzliche Garantien oder eine Erweiterung der Gewährleistung abgeleitet werden. HP übernimmt keine Haftung für technische oder inhaltliche Richtigkeit oder für die Vollständigkeit des vorliegenden Dokuments. Italiano (Italia) Le informazioni contenute nel presente documento sono soggette a modifiche senza preavviso. Le uniche garanzie relative ai prodotti e servizi HP sono riportate nelle relative garanzie che accompagnano i suddetti prodotti e servizi. Nessuna delle dichiarazioni contenute nel presente documento puo essere interpretata come una garanzia aggiuntiva. HP non è responsabile di eventuali errori/omissioni tecnici o editoriali contenuti nel presente documento. Español (España) La información incluida en el presente documento está sujeta a cambios sin previo aviso. Las únicas garantías de los productos y servicios de HP son las establecidas en la garantía expresa que se incluye con los mismos. Nada de lo aquí indicado debe interpretarse como una garantía adicional. HP no se responsabilizará de las emisiones o errores técnicos o editoriales que pudiera contener el presente documento.

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5 Contents Table des matières Inhalt Sommario Contenido English (Canada, UK, USA)... English-1 Support Service Agreement and Data Sheet English (Australia)...English-AS-1 Support Service Agreement and Data Sheet Français... Français-1 Contrat de Support et Fiche Technique Deutsch...Deutsch-1 Supportservice-Vereinbarung und Datenblatt Italiano...Italiano-1 Contratto per la fornitura di servizi di assistenza e specifiche tecniche Español... Español-1 Contrato de servicio de soporte y hoja de datos

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7 ProCurve Networking by HP Support Service Agreement 1. Support Services: HP will provide the support services ( Services ) described in this Service Agreement (the Agreement ) to Customer (as defined in Section 2 below) for products purchased and as more fully described in the applicable HP data sheet. If it is mutually agreed upon by HP and an HP authorized representative, an HP authorized representative will provide the services on behalf of HP. In the event of any conflict, the terms and conditions of this Agreement shall control. 2. Customer: As used herein Customer refers to an end-user HP customer who is eligible to receive the Services described in this Agreement as a result of purchasing the Services or a product or solution which includes the Services described in this Agreement directly from HP or from an authorized HP reseller, wholesaler, or distributor. 3. Charges: Customer will prepay for Services at the time of support purchase. Customer will pay all applicable taxes. Refunds for Services are available only if Customer returns the Services product (subject to any in-country product refund obligations and requirements), and provided no Services have been provided at time of cancellation. 4. Eligible Products: (a) To be eligible for Services, product must be at current specified revision levels and, in HP s reasonable opinion, in good operating condition. (b) Service can only be delivered if Customer has legitimately acquired all necessary rights in both HP-branded and non-hp branded products to which the Service will be applied. 5. HP warrants the Services will be provided in a professional and workmanlike manner. TO THE EXTENT PERMITTED BY LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER DUTIES, WARRANTIES OR CONDITIONS, WHETHER WRITTEN, ORAL OR IMPLIED BY STATUTE OR AT LAW, ARE EXPRESSED OR IMPLIED. HP SPECIFICALLY DISCLAIMS ANY DUTIES, WARRANTIES OR CONDITIONS IMPLIED BY STATUTE OR AT LAW, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 6. Limitations of Liability and Remedies: To the extent HP is held legally liable to Customer, HP s liability is limited to damages for bodily injury English-1

8 and direct damages to tangible property up to the limit of US $300,000 and other direct damages for any claim based on a material breach of Services, up to a maximum of the charges paid by Customer for the Services at issue. HP will not be liable for performance delays or for nonperformance due to causes beyond its reasonable control. THE REMEDIES PROVIDED IN THIS AGREEMENT ARE CUSTOMER S SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP, ITS AFFILIATES, ITS SUBCONTRACTORS, OR SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING DOWNTIME COSTS OR LOST PROFIT), OR OTHER DAMAGE WHETHER BASED IN CONTRACT, TORT, OR ANY OTHER LEGAL THEORY. 7. Limitations of Service: (a) HP does not provide Services for products not supplied by HP unless approved by HP in writing, or for products that Customer does not allow HP to incorporate modifications. Customer or an approved designated contact is responsible, if requested by HP, for removing any products not eligible for Services to allow HP to perform service. If delivery of Services is made more difficult because of such products, HP will charge Customer for the extra work at HP s standard Service rates and completion of the Service may be delayed. (b) Unless otherwise specified in the applicable HP data sheet, and subject to the limitations therein, Services do not cover any damage or failure caused by: (i) use of non-hp media, supplies and other products; (ii) site conditions that do not conform to HP s site specifications; (iii) abuse, neglect, improper use, fire or water damage, electrical disturbances, transportation by Customer (and in the case of HP Authorized Representatives, by owners or users of the supported system), work or modification by people other than HP employees or HP authorized representatives, or other causes beyond HP s control; or (iv) inability of products not manufactured by HP and noncompliant HP products in Customer s supported environment to correctly process, provide or receive date data (i.e., representations for month, day, and year), or the inability of these products to properly exchange date data. Complete resolution of some problems may be beyond the control of HP and thus outside the scope of these services. (c) Supported Software Versions: Unless otherwise agreed by HP, HP provides Services only for the current and immediately preceding versions of HP software, and only when the software is used with HP-specified hardware that is included in HP-specified configurations. A version is defined as a release of a software product that contains new features, enhancements, and maintenance updates. English-2

9 (d) (e) (f) Non-HP Products: HP is not liable for the performance or nonperformance of third party vendors, their products, or their support services. Service features and coverage levels are subject to local availability. HP reserves the right and Customer consents to HP s use of subcontractors to assist in the provision of Services as HP deems appropriate, without notice to Customer. 8. Customer Responsibilities: (a) Customer responsibilities will be set forth in both this Agreement and the applicable data sheet. (b) Customer will make all reasonable efforts to support and cooperate with HP by providing all necessary information and making required changes or resolving issues in other parts of the network that affect HP s ability to deliver this Service. (c) Customer will ensure that HP service personnel are provided with sufficient electrical power to perform this Service. (d) Customer is responsible for the security of its proprietary and confidential information and for maintaining a procedure external to the products for reconstruction of lost or altered configurations, files, data, or programs. (e) Customer must notify HP if any hardware products serviced are being used in an environment that poses a potential health or safety hazard to HP employees or subcontractors and may postpone service until such hazard is remedied by Customer. (f) Customer must ensure that an adult representative is present when HP is providing services at Customer s designated location or by telephone. (g) If remote support is available, Customer will, during the delivery of the Service, allow HP to keep system and network diagnostic programs resident on the covered product and provide HP login access for the exclusive purpose of performing diagnostics. (h) Customer acknowledges that Customer has no ownership interest in diagnostic software provided by HP and that HP will remove these diagnostic programs and any HP loaned modems or other equipment upon termination of this Agreement or completion of Service, whichever is earlier. 9. Term: This Agreement will begin on the date of Customer s purchase of Services or product which included the Service and will terminate upon HP s completion of its responsibilities under this Agreement. This Agreement is not renewable. 10. Termination: HP may terminate at any time after the effective date of this Agreement if Customer fails to perform or observe any condition of this Agreement with HP. English-3

10 11. Governing Laws: Any disputes arising in connection with this Agreement and all matters or issues collateral thereto shall be construed in accordance with the laws of the country in which the HP entity that sold the product or Service resides. Without limiting the foregoing, each of the parties irrevocably and unconditionally: (a) agrees that any suit, action, or other legal proceeding arising out of or relating to these terms or any transaction hereunder brought against HP must be brought in a court of competent jurisdiction in the city where the HP entity selling the product or Service resides; (b) consents to the exclusive jurisdiction of each such court in any such suit, action, or proceeding; (c) waives any objection which it may have to the laying of the venue of any such suit, action or proceeding in any of such courts; and (d) waives any right that it may have to assert the defense of forum non-conveniens in any such suit, action or proceeding. 12. Entire Agreement: The terms and conditions of this Agreement and the applicable HP data sheet constitute the entire understanding between the parties relating to the provision of Services described herein and will supersede any previous communication, representation or agreement whether oral or written. Customer s additional or different terms and conditions will not apply. Customer s acceptance of this Agreement is deemed to occur upon Customer s purchase of Services or product which included the Service. No change of any of the terms and conditions will be valid unless in writing signed by an authorized representative of each party. English-4

11 ProCurve Network Access Controller Endpoint Integrity Implementation Startup Services Data Sheet J9083A ProCurve NAC Implementation Startup Service (inline and DHCP) J9084A ProCurve NAC Implementation Startup Service (802.1X) for the ProCurve Network Access Controller 800 Deploying network security solutions within your IT infrastructure can be a challenge even for the most sophisticated IT departments. Solutions like the ProCurve Network Access Controller 800 that are part of ProCurve s ProActive Defense Strategy necessitate a planned and well-deployed network infrastructure. ProCurve Network Access Controller Endpoint Integrity Implementation Startup Service provides expertise to help your organization implement your ProCurve Network Access Controller Endpoint Integrity as part of your security strategy. Our HP specialist will work with your management and IT staff to gather network infrastructure information about your network environment and advise you on how to prepare the network infrastructure for setting up your ProCurve Network Access Controller 800. Service feature highlights Implementation startup planning teleconference Onsite configuration of your ProCurve Network Access Controller 800 Operational testing to help ensure the ProCurve Network Access Controller 800 is set-up properly Summary report of the engagement Service features ProCurve Network Access Controller Endpoint Integrity Implementation Startup Service will provide your network team with the initial configuration of the ProCurve Network Access Controller 800. This service will test to ensure that up to five clients will operate as desired with the management server. English-5

12 Before visiting your site, the HP specialist will request that a designated member of the network staff complete an assessment questionnaire and participate in a teleconference to: Verify the type of access control desired DHCP, in-line, or 802.1X Gather information about your network infrastructure Analyze the information and advise you regarding configuration changes in network infrastructure which need to be performed prior to the onsite visit by the HP specialist Gather the list of up to five clients that will be tested with the ProCurve Network Access Controller 800 Verify that the network infrastructure changes required will be completed prior to the onsite visit by the HP Specialist. This service, or one similar provided by your ProCurve Qualified partner, is required for installation of your HP ProCurve NAC Endpoint Integrity software licenses. Customer obligations Assign a network administrator to assist the HP specialist during the implementation process, including: o configuration of any client PCs o configuration of any network infrastructure hardware or software o perform any recommended changes to your networking environment Physically install the ProCurve Network Access Controller 800 Provide a network that is currently running and in good working order Provide the information and resources requested by HP prior to and during service delivery Enable access by the HP Specialist to your My ProCurve account to register the Endpoint Integrity licenses you have purchased Permit access by the HP specialist to systems and facilities as required for implementation Service limitations Development of the security strategy, design, or plan that meets your business requirements Determination of or provision of advice regarding the best method to use for network access control Implementation of security policies where none currently exist (for example, determining individual access rights to the network or enforcement policies for users that do not have permission and try to access the network) Provision of capacity planning or strategy services for the quantity of network access control servers needed English-6

13 Delivery of service on: o more than one ProCurve Network Access Controller 800 configured as a management server o more than two ProCurve Network Access Controller 800 configured as enforcement servers o testing more than five clients Configuration, remediation, repair or problem isolation, or troubleshooting or fixing any device in your network or IT environment, other than the ProCurve Network Access Controller 800 Services are conducted during local standard business hours, excluding local HP holidays. The terms and conditions of this Data Sheet are incorporated by reference into the ProCurve Networking by HP Support Service Agreement for this service which can be found on To learn more, visit English-7

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15 ProCurve Networking by HP Support Service Agreement 1. Support Services: HP will provide the support services ( Services ) described in this Service Agreement (the Agreement ) to Customer (as defined in Section 2 below) for products purchased and as more fully described in the applicable HP data sheet. If it is mutually agreed upon by HP and an HP authorized representative, an HP authorized representative will provide the services on behalf of HP. In the event of any conflict, the terms and conditions of this Agreement shall control. 2. Customer: As used herein Customer refers to an end-user HP customer who is eligible to receive the Services described in this Agreement as a result of purchasing the Services or a product or solution which includes the Services described in this Agreement directly from HP or from an authorized HP reseller, wholesaler, or distributor. 3. Charges: Customer will prepay for Services at the time of support purchase. Customer will pay all applicable taxes. Refunds for Services are available only if Customer returns the Services product (subject to any in-country product refund obligations and requirements), and provided no Services have been provided at time of cancellation. 4. Eligible Products: (a) To be eligible for Services, product must be at current specified revision levels and, in HP s reasonable opinion, in good operating condition. (b) Service can only be delivered if Customer has legitimately acquired all necessary rights in both HP-branded and non-hp branded products to which the Service will be applied. 5. HP warrants the Services will be provided in a professional and workmanlike manner. TO THE EXTENT PERMITTED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER DUTIES, WARRANTIES OR CONDITIONS, WHETHER WRITTEN, ORAL OR IMPLIED BY STATUTE OR AT LAW, ARE EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY DUTIES, WARRANTIES OR CONDITIONS IMPLIED BY STATUTE OR AT LAW, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. English-AS-1

16 Mandatory Implied Terms: Where legislation implies into this Agreement any condition or warranty which cannot be excluded, restricted or modified, then that condition or warranty is included in this Agreement. However, to the extent permitted by law, HP s liability for any breach of such condition or warranty is limited, at HP s option, to one or more of the following: (a) (b) if the breach relates to goods: (i) the replacement of the goods or the supply of equivalent goods; (ii) the repair of such goods; (iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or (iv) the payment of the cost of having the goods repaired; and if the breach relates to services: (i) the supplying of the services again; or (ii) the payment of the cost of having the services supplied again. 6. Limitations of Liability and Remedies: To the extent HP is held legally liable to Customer, and to the extent permitted by local law, HP s liability is limited to damages for bodily injury and direct damages to tangible property up to the limit of US $300,000 and other direct damages for any claim based on a material breach of Services, up to a maximum of the charges paid by Customer for the Services at issue. HP will not be liable for performance delays or for nonperformance due to causes beyond its reasonable control. TO THE EXTENT PERMITTED BY LOCAL LAW, THE REMEDIES PROVIDED IN THIS AGREEMENT ARE CUSTOMER S SOLE AND EXCLUSIVE REMEDIES, AND EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP, ITS AFFILIATES, ITS SUBCONTRACTORS, OR SUPPLIERS BE LIABLE FOR LOSS OF DATA, DOWNTIME COSTS OR LOST PROFIT, OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR OTHER DAMAGE WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY. 7. Limitations of Service: (a) HP does not provide Services for products not supplied by HP unless approved by HP in writing, or for products that Customer does not allow HP to incorporate modifications. Customer or an approved designated contact is responsible, if requested by HP, for removing any products not eligible for Services to allow HP to perform service. If delivery of Services is made more difficult because of such products, HP will charge Customer for the extra work at HP s standard Service rates and completion of the Service may be delayed. (b) Unless otherwise specified in the applicable HP data sheet, and subject to the limitations therein, Services do not cover any damage or failure caused by: (i) use of non-hp media, supplies and other products; (ii) site conditions that do not conform to HP s site specifications; (iii) abuse, neglect, improper use, fire or water English-AS-2

17 (c) (d) (e) (f) damage, electrical disturbances, transportation by Customer (and in the case of HP Authorized Representatives, by owners or users of the supported system), work or modification by people other than HP employees or HP authorized representatives, or other causes beyond HP s control; or (iv) inability of products not manufactured by HP and noncompliant HP products in Customer s supported environment to correctly process, provide or receive date data (i.e., representations for month, day, and year), or the inability of these products to properly exchange date data. Complete resolution of some problems may be beyond the control of HP and thus outside the scope of these services. Supported Software Versions: Unless otherwise agreed by HP, HP provides Services only for the current and immediately preceding versions of HP software, and only when the software is used with HP-specified hardware that is included in HP-specified configurations. A version is defined as a release of a software product that contains new features, enhancements, and maintenance updates. Non-HP Products: HP is not liable for the performance or nonperformance of third party vendors, their products, or their support services. Service features and coverage levels are subject to local availability. HP reserves the right and Customer consents to HP s use of subcontractors to assist in the provision of Services as HP deems appropriate, without notice to Customer. 8. Customer Responsibilities: (a) Customer responsibilities will be set forth in both this Agreement and the applicable data sheet. (b) Customer will make all reasonable efforts to support and cooperate with HP by providing all necessary information and making required changes or resolving issues in other parts of the network that affect HP s ability to deliver this Service. (c) Customer will ensure that HP service personnel are provided with sufficient electrical power to perform this Service. (d) Customer is responsible for the security of its proprietary and confidential information and for backing up its files, data and programs and for maintaining a procedure external to the products for reconstruction of, and reconstructing, lost or altered configurations, files, data, or programs. (e) Customer must notify HP if any hardware products serviced are being used in an environment that poses a potential health or safety hazard to HP employees or subcontractors and may postpone service until such hazard is remedied by Customer. (f) Customer must ensure that an adult representative is present when HP is providing services at Customer s designated location or by telephone. English-AS-3

18 (g) (h) If remote support is available, Customer will, during the delivery of the Service, allow HP to keep system and network diagnostic programs resident on the covered product and provide HP login access for the exclusive purpose of performing diagnostics. Customer acknowledges that Customer has no ownership interest in diagnostic software provided by HP and that HP will remove these diagnostic programs and any HP loaned modems or other equipment upon termination of this Agreement or completion of Service, whichever is earlier. 9. Term: This Agreement will begin on the date of Customer s purchase of Services or product which included the Service and will terminate upon HP s completion of its responsibilities under this Agreement. This Agreement is not renewable. 10. Termination: HP may terminate at any time after the effective date of this Agreement if Customer fails to perform or observe any condition of this Agreement with HP. 11. Governing Laws: Any disputes arising in connection with this Agreement and all matters or issues collateral thereto shall be construed in accordance with the laws of the country in which the HP entity that sold the product or Service resides. Without limiting the foregoing, each of the parties irrevocably and unconditionally: (a) agrees that any suit, action, or other legal proceeding arising out of or relating to these terms or any transaction hereunder brought against HP must be brought in a court of competent jurisdiction in the city where the HP entity selling the product or Service resides; (b) consents to the exclusive jurisdiction of each such court in any such suit, action, or proceeding; (c) waives any objection which it may have to the laying of the venue of any such suit, action or proceeding in any of such courts; and (d) waives any right that it may have to assert the defense of forum non-conveniens in any such suit, action or proceeding. 12. Entire Agreement: The terms and conditions of this Agreement and the applicable HP data sheet constitute the entire understanding between the parties relating to the provision of Services described herein and will supersede any previous communication, representation or agreement whether oral or written. Customer s additional or different terms and conditions will not apply. Customer s acceptance of this Agreement is deemed to occur upon Customer s purchase of Services or product which included the Service. No change of any of the terms and conditions will be valid unless in writing signed by an authorized representative of each party. English-AS-4

19 ProCurve Network Access Controller Endpoint Integrity Implementation Startup Services Data Sheet J9083A ProCurve NAC Implementation Startup Service (inline and DHCP) J9084A ProCurve NAC Implementation Startup Service (802.1X) for the ProCurve Network Access Controller 800 Deploying network security solutions within your IT infrastructure can be a challenge even for the most sophisticated IT departments. Solutions like the ProCurve Network Access Controller 800 that are part of ProCurve s ProActive Defense Strategy necessitate a planned and well-deployed network infrastructure. ProCurve Network Access Controller Endpoint Integrity Implementation Startup Service provides expertise to help your organization implement your ProCurve Network Access Controller Endpoint Integrity as part of your security strategy. Our HP specialist will work with your management and IT staff to gather network infrastructure information about your network environment and advise you on how to prepare the network infrastructure for setting up your ProCurve Network Access Controller 800. Service feature highlights Implementation startup planning teleconference Onsite configuration of your ProCurve Network Access Controller 800 Operational testing to help ensure the ProCurve Network Access Controller 800 is set-up properly Summary report of the engagement Service features ProCurve Network Access Controller Endpoint Integrity Implementation Startup Service will provide your network team with the initial configuration of the ProCurve Network Access Controller 800. This service will test to ensure that up to five clients will operate as desired with the management server. English-AS-5

20 Before visiting your site, the HP specialist will request that a designated member of the network staff complete an assessment questionnaire and participate in a teleconference to: Verify the type of access control desired DHCP, in-line, or 802.1X Gather information about your network infrastructure Analyze the information and advise you regarding configuration changes in network infrastructure which need to be performed prior to the onsite visit by the HP specialist Gather the list of up to five clients that will be tested with the ProCurve Network Access Controller 800 Verify that the network infrastructure changes required will be completed prior to the onsite visit by the HP Specialist. This service, or one similar provided by your ProCurve Qualified partner, is required for installation of your HP ProCurve NAC Endpoint Integrity software licenses. Customer obligations Assign a network administrator to assist the HP specialist during the implementation process, including: o configuration of any client PCs o configuration of any network infrastructure hardware or software o perform any recommended changes to your networking environment Physically install the ProCurve Network Access Controller 800 Provide a network that is currently running and in good working order Provide the information and resources requested by HP prior to and during service delivery Enable access by the HP Specialist to your My ProCurve account to register the Endpoint Integrity licenses you have purchased Permit access by the HP specialist to systems and facilities as required for implementation Service limitations Development of the security strategy, design, or plan that meets your business requirements Determination of or provision of advice regarding the best method to use for network access control Implementation of security policies where none currently exist (for example, determining individual access rights to the network or enforcement policies for users that do not have permission and try to access the network) Provision of capacity planning or strategy services for the quantity of network access control servers needed English-AS-6

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