mycare View health summaries and reminders View medical history, medications and immunizations View discharge instructions and much more

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2 e mycare Introducing Your Electronic Health Record (EHR) from Yuma REgional medical center e officecare Using MyCare, patients will be able to: e Beginning May 1, 2012 new patient health records will be paperless YRmc mycare provides easy access to your electronic health record*. Your information is securely stored for quick retrieval from YRmc s mycare website. View health summaries and reminders View medical history, medications and immunizations View discharge instructions and much more Your caregiver can provide you with additional information. c yrmccare YRmc mycare is based on Epic Systems corporation mychart. *Your provider will determine the types of tests results available in mycare.

3 A LETTER FROM THE CEO Welcome to Yuma Regional Medical Center (YRMC). Our goal is to provide you with exceptional medical care and to treat you with respect, compassion and dignity. At YRMC, we are deeply committed to delivering Patient- Family Centered Care. This means we encourage you and your family members to be actively involved in your care by asking questions and providing our staff with valuable feedback. If there is ever anything we can do to make your stay with us more comfortable, please do not hesitate to ask. Our commitment to providing excellent care also requires that we continually look for ways to improve. If, at any time during your stay, we are not meeting your expectations, please share your concerns with a member of your care team so that we can address them right away. As a not-for-profit community hospital, YRMC is dedicated to meeting the healthcare needs of this community, today, tomorrow and well into the future. I consider it an honor to serve this community and welcome your comments and ideas. Thank you for trusting us with your care. On behalf of our team of dedicated healthcare professionals, it is our privilege to serve you. Pat Walz President/CEO Yuma Regional Medical Center Has someone gone the extra mile for you? Say thank you to a staff member through the Star Recognition Program. Patients and visitors can give gold stars to staff for a job well done. Please ask your nurse if you would like some gold stars to give out. They are always appreciated! YRMC PATIENT INFORMATION GUIDE 1

4 Partnering with patients, families and friends as members of the YRMC team to improve patient safety 2 YRMC PATIENT INFORMATION GUIDE

5 Yuma Regional Medical Center has developed Condition HELP to improve patient safety. Patient safety involves everyone patients, their families, volunteers and staff. In offering our families the Condition HELP option, we want you to know that you are our partners in care. The Condition HELP team can respond to calls from patients, family, visitors, volunteers or employees when there is a concern that a patient may be in danger of having a medical emergency while in the hospital. When Can You Call a Condition HELP? When you feel that a medical situation or condition is worsening and: The healthcare team does not seem to understand or respond to your concerns. There seems to be confusion or lack of coordination among the caregivers. You are not sure what is wrong, but something just doesn t seem right. Who Can Call a Condition HELP? Patient Visitor Family Hospital Employee or Volunteer How Do I Contact Condition HELP? From any hospital phone you can dial extension 4357 (HELP). You will be asked to provide: Patient s name The patient s room number Your name A brief description of the need YRMC PATIENT INFORMATION GUIDE 3

6 PATIENT-FAMILY CENTERED CARE (Integrating patients and families into the YRMC Care Team) Patient-family centered care is focused on designing and providing care around the needs of patients and their families. Our long-term vision is that all patients and their families have the opportunity to participate in decisions that impact their health. In a patient-family centered care environment, we include our patients and families throughout the organization by involving them in decision making. In patient and family centered care, we do things with the patient and family instead of for the patient and family: Patient and Family Partner Advisory Council Patient and Family Partners serve as the patient voice for the patient and family member perspective in organizational decision-making. Councils are comprised of patients, family members, leadership, and staff, working in partnership to assure the highest standard of comprehensive and compassionate care is delivered. Providing information to hospital leaders and staff about patients needs and concerns Helping plan patient care areas and new programs Recommending changes in hospital processes that improve care from the patient and family perspectives Encouraging patient and family members to be involved in the care experience and to speak up about their needs Strengthening communication among patients, family members, caregivers, staff and the community Our Care Team s commitment to you: n excellent patient care n quality and safety n courtesy and respect n open honest communication n pain management n clean environment n privacy 4 YRMC PATIENT INFORMATION GUIDE

7 TABLE OF CONTENTS Automated Teller Machines...10 Case Management...11 Childbirth and Babies...12 Food and Dining options...10 General Information...11 Gift Shops...12 Interpreters...13 Pain Management...14 Parking...14 Patient Bill of Rights...7 Patient Concerns...9 Patient Responsibilities...8 Phone Directory...6 Paying Your Bill...14 Speak Up...18 Spiritual Care...15 Support Groups...16 TV Listing...16 Visitation...15 Your Health Record...18 Cajeros Automáticos...33 Administración de Casos...34 Parto y Recién Nacidos...35 Opciones de Alimentos y Cena...33 Información General...33 Tiendas de Regalos...35 Intérpretes...36 Control del Dolor...38 Estacionamiento...37 Declaración de Derechos del Paciente...30 Inquietudes de los Pacientes...32 Deberes del Paciente...31 Directorio Telefónico...29 Pago de su Cuenta...38 Diga lo que piensa...42 Apoyo Espiritual...39 Grupos de Apoyo...40 Lista de Canales de Television...15 Visitas...39 Su registro de salud...40 Vision Yuma Regional Medical Center will be recognized as a model regional medical center. We will work collaboratively to evolve the best system of integrated healthcare in our service area. Mission Statement The mission of Yuma Regional Medical Center is to improve the health and well-being of individuals, families and the communities we serve through excellence, innovation and prudent use of resources. Values Commitment Respect Safety/Quality Creativity Teamwork Call the YRMC CareLine... When it is a question of health; Help in finding a doctor; Healthy advice from registered nurses, 24 hrs/7 days a week CARE ( ) YRMC PATIENT INFORMATION GUIDE 5

8 PHONE DIRECTORY Ext. Administration Administrative Hospital Supervisor (928) Children s Health Services Clinical Education or 2336 Corner Stork Cafe Daily Grind Diabetes Education Emergency Department Food Service Gift Shop Heart Center Imaging / X-ray Inpatient Wound/Ostomy Continence Nurses (928) or Intensive Care Unit Nurses Station Labor & Delivery (LDRP) Nurses Station Library Med West Nurses Station Neonatal Intensive Care Unit Outpatient Services Outpatient Surgery Outpatient Wound Care Center Palliative Care Patient Advocate Patient Financial Services Pediatrics / Women s Recovery Room Security / Lost and Found Spiritual Care Surgical Waiting Area or 1177 Tower II Nurses Station Tower IV Nurses Station Volunteer Services West Medical Nurses Station West Observation Women & Children Services Women s Surgical Services or 7685 YRMC Foundation YRMC PATIENT INFORMATION GUIDE

9 PATIENT BILL OF RIGHTS We consider you a partner in your care. While you are a patient in the hospital, your rights include the following: n You have the right to considerate and respectful care. n You have the right to reasonable privacy. n You have the right to visitors and to send or receive mail and telephone calls. n You have the right to be well informed about your illness and treatment options. n You have the right to an appropriate assessment and a pain management plan. n You have the right to formulate advance directives and to have hospital staff comply with these directives. n You have the right to participate in development and implementation of your plan of care. n You have the right to consent to or refuse treatment, as permitted by law. n You have the right to expect that treatment records are confidential. n You have the right to access information in your medical records. n You have the right to be told of realistic care alternatives when hospital care is no longer appropriate. n You have the right to a second opinion. n You have the right to know about hospital rules that affect you and your treatment and about charges and payment methods. n You have the right to receive care in a safe setting, free from restraints. n You have the right to know if this hospital has relationships with outside parties as applicable to your treatment and care. n You have the right to have a family member or representative of your choice notified promptly of admission to the hospital. Your Rights as a Hospital Patient You have the right to request appropriate language assistance when you have Limited English Proficiency (LEP) or have a disability which limits your meaningful access and opportunity to participate in your care. Your request for communication assistance using auxiliary aids or services will be provided consistent with the Office of Civil Rights, U.S. Department of Health and Human Services regulation. YRMC provides this service to the patient free of charge. YRMC PATIENT INFORMATION GUIDE 75

10 PATIENT RESPONSIBILITIES n You are responsible for providing information about your health. n You are responsible for asking questions when you do not understand information or instructions. n You are responsible for being considerate of the needs of other patients and staff. n You are responsible for recognizing the effects of life-style on your personal health. n You are responsible for providing information for insurance and for working with the hospital to arrange payment, when needed. Hospitals work to improve people s health; treat people with injury and disease; educate health professionals, patients, and community members; and improve understanding of health and disease. In carrying out these activities, this institution works to respect your values and dignity. Advance Directives Formal advance directives are documents written in advance of serious illness. The documents state your choices for healthcare, or name someone to make those choices if you become unable to make decisions. Through advance directives, such as a Living Will, Medical Power of Attorney for healthcare and Mental Health Care Power of Attorney, you can make legally valid decisions about your future medical treatment. If you have an advance directive you should be able to provide a copy upon hospitalization or be able to state the intent of the contents of your advance directive. Upon admission to the hospital you will be asked to provide this information. If you would like to make an advance directive upon admission to the hospital, your admitting nurse can help you do so. The state of Arizona has a web site which allows you to create and store your advance directive. You can access this site at The most important thing you can do to ensure that the healthcare decisions you have made in advance are followed is to talk about them. Talk to your family, friends, neighbors, clergy, doctors and other health care providers. Let them know what you do and do not want when you cannot speak for yourself. 8 YRMC PATIENT INFORMATION GUIDE

11 Concern and Grievance Policy and Procedure Yuma Regional Medical Center (YRMC) encourages good communication between patients, families and the health care team. If you are dissatisfied with any of our services, please discuss your concerns with the nurse providing your care. Our goal is to respond quickly and fairly to your concerns; therefore, if your nurse is unable to resolve your concerns ask to speak with the Resource Coordinator, the Unit Director, or the Administrative Hospital Supervisor. If your concern cannot be or is not resolved by our staff then it becomes a grievance; we ask that you contact the YRMC Patient Advocacy Office by calling You can also file a grievance by sending a letter to: The Patient Advocate, Department of Spiritual Care and Patient Advocacy, Yuma Regional Medical Center, 2400 South Avenue A, Yuma, AZ We will acknowledge your grievance in writing within 14 workdays of receiving it. After our investigation we will let you know what actions we took on your behalf to resolve your grievance. If you are not satisfied, you may then request that the Patient Advocate submit your grievance to the YRMC Grievance Committee. The YRMC Grievance Committee will respond to you in writing within one week of completing its investigation. If you are still not satisfied, you can submit your grievance to the Arizona Department of Health Services, Office of Healthcare Licensure, 150 North 18th Avenue, Suite 450, Phoenix, Arizona 85007, (602) YRMC will not discriminate against any patient or visitor on the basis of sex, race, creed, national origin, handicap, or ability to pay nor will it retaliate against a patient who files a grievance with the Patient Advocacy Office. This Concern and Grievance Policy & Procedure does not prevent a patient or visitor from filing a grievance of discrimination on the basis of handicap with the U.S. Department of Health, San Francisco, California, 94120, or call (415) Protected Health Information Patients Breach of Privacy Yuma Regional Medical Center is required under the Health Insurance Portability and Accountability Act (HIPAA) to protect patients healthcare information. Please tell us about any problems or concerns you have with your privacy rights if you believe the Hospital inappropriately used or disclosed your medical information. Please contact the Privacy Officer at Yuma Regional Medical Center at (928) If for some reason the Hospital cannot resolve your concern, you may file a complaint with the federal government. We will not penalize you or retaliate against you in any way for filing a complaint with the federal government. YRMC PATIENT INFORMATION GUIDE 95

12 GENERAL INFORMATION FOOD and DINING OPTIONS Room Service Dining YRMC is pleased to offer complimentary Room Service Dining for patients from 7:00 am to 6:30 pm. This hotel style dining program allows you to select meals from a menu designed to make you feel as though you were dining at home or at your favorite restaurant. Some diet restrictions may apply. Call Ext to place your order. Cafeteria Hours The cafeteria is located on the ground floor of YRMC. Breakfast is served from 7:00 am 9:30 am Lunch is served from 11:00 am 1:30 pm Dinner is served from 4:00 am 6:30 pm A light meal is available between serving times Daily Grind The Daily Grind is located near the Gift Shop at the main entrance. It offers burritos, sandwiches, snacks and made-to-order beverages, including espresso drinks. Winter hours are 7:00 am to 5:00 pm weekdays; 8:00 am to 2:00 pm weekends. Summer hours may vary. Corner Stork Cafe The Corner Stork Café is located near Women and Children Services. Baby gifts and also offering burritos, snacks and beverages. Vending Machines Beverages and snacks may be purchased at the vending machines 24 hours a day. Ask a caregiver for the closest location. Automated Teller Machines (ATM) are located n Women & Children s lobby n Ground Floor near the cafeteria 10 YRMC PATIENT INFORMATION GUIDE 9

13 GENERAL INFORMATION Accreditation Yuma Regional Medical Center is proud to comply with all accreditation and certification standards. The national initiatives YRMC participates in focus on the quality of care and safety of our patients. These quality and performance measurements are used to evaluate the care provided by our organization. Admission Process Admitting services are available 24 hours, 7 days a week. You will be escorted to your assigned room and will be requested to complete all necessary admission paperwork including personal and insurance information. Care Teams During your stay at YRMC, you have the right to know the identity of all hospital staff involved in your care. Many of these caregivers will visit you several times during your stay to attend to your needs. Your care team may include: n Registered and Licensed Nurses n Social Workers n Clinical Associates (Nursing assistants) n Chaplains n Business Associates (Unit Support Rep.) n Nutrition Services n Housekeeping n Therapy Staff n Case Management n Patient Safety Companions Hospitalist Care at YRMC If you are admitted to the hospital your doctor may not be the doctor that sees you every day. You may be assigned to a Hospitalist. A Hospitalist is a doctor that specializes in the day to day care of patients in a hospital. They coordinate your care and work with any specialist that may be needed to provide you with the best treatment plan possible. When you are discharged you will be referred back to your doctor for follow-up. Case Management Case Management Services are available seven days a week to provide assistance with your inpatient stay and discharge. This includes home health care; durable medical equipment; transfers to facilities out of Yuma or to other health facilities in town such as Yuma Rehabilitation Hospital, skilled nursing or assisted living facilities; Adult Protective and Child Protective Services; and referrals to community agencies. Case Management provides services to patients of all ages and in all patient areas. To contact Case Management staff, call Ext or ask your nurse for assistance. Chapel The chapel is located on the ground floor by the Heart Center. The chapel is open 24 hours to patients and visitors of all faiths for prayer and meditation. YRMC PATIENT INFORMATION GUIDE 11

14 GENERAL INFORMATION Childbirth and Babies n Birth Certificates: Information for birth certificates is collected when babies are born at YRMC. n Breastfeeding Support: A board-certified lactation consultant is available for breastfeeding support, please call (928) n Family Support Services: Classes include childbirth preparation, breastfeeding, sibling and newborn care. For information or to register, call Please speak with a member of the healthcare team for above topics. Gift Shops Yuma Regional Medical Center Volunteer Services operates two convenient gift shop locations. The main Gift Shop is located near the Main Lobby and carries a full array of unique gifts, cards, flowers and sundries items. The Corner Stork Cafe is located near the Women and Children Services lobby and offers refreshments and a variety of baby and children s gifts. Healing Garden The Healing Garden is located just outside our Intensive Care Unit and is 5 designed to provide patients and families with a relaxing outdoor environment. This garden area is a collaborative project between the Foundation of YRMC and the Palliative Care team and is funded by private donations. It features electrical outlets and benches that allow patients with IV pumps to sit outside and enjoy the area. Hand Hygiene clean hands save lives! Wash your hands with warm water Add soap Scrub all surfaces well for 20 seconds Rinse completely Dry with clean paper towel, throw it away Turn faucet off with a clean paper towel Wash your hands before and after going to the bathroom, commode or bedpan Before and after you eat If they become soiled Cough Etiquette Cover all coughs or sneezes with a tissue. If there is no tissue, cough into your sleeve or elbow. Sanitize your hands or wash with soap and water after every cough or sneeze. Family members who have a fever, cough, runny nose, sore throat, diarrhea or any flu symptoms should not come to visit patients. Patients are more likely to pick up germs of those who visit. Our goal is for you to recover and return home. 12 YRMC PATIENT INFORMATION GUIDE

15 GENERAL INFORMATION Internet Usage Yuma Regional Medical Center is pleased to offer free wireless Internet connection during your hospital stay. For information about accessing the wireless network using your personal laptop computer or wireless device, please ask your patient care team or call our Computer Services at Ext Language Services at YRMC YRMC will provide notice to all deaf or hard of hearing patients and/or companions of its policy to provide appropriate auxiliary aids and services throughout a patient s period of treatment. You have the right to request language assistance when you have a disability which limits your meaningful access and opportunity to participate in your care. YRMC does not discriminate on the basis of disability and appropriate auxiliary aids and services shall be provided free of charge to deaf and hard of hearing patients and/or companions; provides a grievance procedure for filing and resolving complaints about disability discrimination prohibited by Section 504, including complaints regarding the failure to provide appropriate auxiliary aids and services consistent with the Office of Civil Rights, U.S. Department of Health and Human Services regulation. In requesting appropriate auxiliary aids or services, YRMC staff shall take into account all relevant facts and circumstances, including without limitation the following: 1. the nature, length and importance of thecommunication issue; 2. the individual s disability, communication skills and knowledge; 3. patient s health status; 4. patient s and/or companion s preference for a stated need for auxiliary aid and service. Appropriate auxiliary aids and services include, but are not limited to: qualified sign language interpreters, Video Remote Interpreting/American Sign Language, written materials, pictographs, assistive listening devices and systems, open and closed captioning, wireless internet and TTY/TDD. Interpreters Yuma Regional Medical Center has access to 24 hours/7 days a week interpreter services for a number of foreign languages for those who are limited-english proficient. Interpreters available through these services are trained in medical interpretation. Please ask your nurse for assistance. Library Services The Medical Library is open to patients and families from 8:30 a.m. to 5:00 p.m., Monday-Friday. It is closed on holidays. The library s telephone number is (928) The library staff can help you find information. If you are looking for a magazine or a good book to read, the Volunteer Department has a book cart that visits patient care areas. Ask your nurse for help if you miss the book cart or call (928) YRMC PATIENT INFORMATION GUIDE 13

16 GENERAL INFORMATION Pain Management As a patient at YRMC, you can expect: n Information about pain and pain relief measures. n A concerned staff committed to pain prevention and management. n Health professionals who respond quickly to reports of pain. As a patient at YRMC, we expect you: n To ask for pain relief when pain begins. n To help your doctors and nurses assess your pain. n To tell your doctors and nurses if your pain is not relieved. n To tell your doctors and nurses about any worries you have about taking pain medication. Palliative Care The focus of palliative care is symptom management for whatever disease you may have. This may include pain management and symptom control throughout a person s lifespan including end of life. For information, call Ext Parking Visitor/Patient parking areas are located around the hospital and are identified by signs. Our Volunteer Department also offers a free courtesy parking shuttle. Hours may vary. Call Ext. 7927, Monday Friday between 7 am 5 pm for pick-up. Patient Education To help patients become well informed about their illness and treatment options, YRMC offers information and education for both the patient and the patient s family. It is important that family members be included whenever possible. Ask your nurse if you have questions about your illness and want to learn how to take care of yourself or a family member after leaving the hospital. Individual instruction is available for patients with diabetes, heart disease, lung disease, or other conditions. Patient Education videos on demand and various health programs may be seen on Channels Channel 89 features soft music and photos. A printed program of topics is available from your nurse. To access videos, dial Ext on your room telephone and follow the instructions. Paying Your Hospital Bill Yuma Regional Medical Center will bill most types of insurance, including Medicare, Medicaid and other commercial insurance. Patient Financial Services will assist you in making financial arrangements regarding your hospital bill. Total hospital charges are not always available at the time of discharge. These charges will be on the itemized bill sent to your home or to your insurance carrier. Please contact Patient Financial Services at Ext or your Financial Counselor at Ext for more assistance. Your hospital bill will not include any of your doctor s bills. You will receive your doctor s bill directly from your doctor. 14 YRMC PATIENT INFORMATION GUIDE

17 GENERAL INFORMATION Security Safety and security of our patients and employees are paramount concerns of the hospital. Security officers patrol the hospital at all times. If you have security concerns, please tell any member of our staff or you may contact Security directly by dialing Ext Smoking Yuma Regional Medical Center is proud to be a tobacco-free campus. For the health of our patients, visitors and staff, the use of tobacco products is not permitted. As healthcare leaders in the community we feel it is important to model healthy behaviors. For information contact Arizona Smokers Helpline at For additional information visit ashline.org. Spiritual Care Our chaplains are here to assist with your spiritual and emotional needs regardless of your religious affiliation. Your spiritual leader is always welcome to visit during your stay. If you would like a chaplain to see you, please tell your nurse or call Ext Telephone Your room is equipped with a telephone for your use. Local calls can be placed at no charge by dialing 9 and then the desired number. Long distance calls may be placed through the hospital operator by dialing 0. Long distance calls must be charged to your home phone, your credit card/calling card or placed collect. Charges for your long distance calls cannot be added to your hospital bill. Valuables and Personal Property Send valuables home so they don t get lost or stolen. If you have valuables and cannot arrange to send them home, please ask your nurse for assistance to place these items in the hospital safe. YRMC cannot be responsible for your valuable belongings left unsecured. If you do have property lost or stolen, please ask a member of our staff to contact Security to submit a report, or you can call Security at Ext Other personal items should be stored in the bedside table when not in use. Visitation It is the philosophy of Yuma Regional Medical Center that visitation is patient and family centered. We believe that family members play a vital role in the physical, psychological, and emotional support of our patients. Nursing staff will collaborate and communicate with you and your family or significant others to coordinate a visiting plan that individualizes and promotes this support for you and your family. Our goal is to promote a safe and secure environment that allows the staff to provide optimal care. Please ask the nurse for specific visitation information for the unit. All visitors to Women and Children Services must present picture identification and must register at the information desk in the Women and Children Services lobby. YRMC PATIENT INFORMATION GUIDE 15

18 GENERAL INFORMATION Volunteer Services YRMC Volunteers are known as the heart of the hospital. Volunteers contribute over 60,000 hours a year serving in virtually every department or service area in our hospital. Volunteers help as members of our health care team by assisting with many tasks throughout the hospital. They also help our patients and families by greeting you, accompanying you where you need to go, driving shuttles to and from parking, helping with gift shops and book carts and much more. Support Groups n Amputee Support Group, n Bariatric Support Group, n Bereavement Support Group, n Breast Cancer Support Group, or n Lung Disease Support Group (Huffers & Puffers), n Cancer Support Group, n Diabetes Support Group, n Ostomy Support Group (colostomy, ileostomy, urostomy or other ostomies), n La Leche League of Yuma (breast-feeding support group), n Stroke Survivors Support Group, n Transplant Support Group, n Smoking Cessation TV Listings/ Lista de canales de televisión CH STATION CH STATION CH STATION 2 TW CHANNEL 24 LIFETIME 46 FOX SPORTS-SP 3 GALAVISION/Tel 25 TV LAND 47 CSPAN 5 KECY - ABC 26 NICKELODEON 48 CSPAN2 6 KSWT 27 CARTOON NETWORK 49 CNN 7 KVYE - UNIVISION 28 USA 50 CNN - HL 8 KAET - PBS 29 SPIKE TV 51 TLC 9 KECY - FOX 30 AMC 52 TRAVEL CHANNEL 10 KTVK - IND 31 A&E 53 CNBIZ 11 KYMA - NBC 32 SHOP-NBC 54 VH1 12 QVC 33 HALLMARK 55 CMT 13 KSWT - CBS 34 DISCOVERY 56 INSP 14 XHIL 35 ESPN 57 ION 15 KAJB/TELEFUTURA 36 ESPN2 58 HGTV 18 USA 43 E! ENTERTAINMENT 59 HISTORY 22 KCAL - IND 44 MTV 60 SCI-FI 23 KCOP - UPN 45 MTV2 61 FX 16 YRMC PATIENT INFORMATION GUIDE CH STATION 62 BET 63 MSNBC 64 ANIMAL PLANET 66 TWC 67 TV GUIDE 68 FOOD NETWORK 69 TRU TV 70 TWC 71 NASA (City of Yuma) 72 CIUDAD (City of Yuma) 73 YCTV (City of Yuma) 74 CAWC (City of Yuma) 75 CNAU (City of Yuma) 76 YTV ( MCAS ) 77 YUMA TV (County Govt.) 99 HSN

19 Miscellaneous/Personal Health Healing Touch Healing Touch is a type of alternative therapy using hands-on and energy-based techniques to balance and align the human energy field. Body, mind, emotion and spirit are touched through this therapeutic process, and each individual is empowered to participate fully in his/her healing journey. Because Healing Touch influences the whole person on all levels, it is appropriate for everyone and can take place in any setting. Healing Touch can help with: n Pain n Neck and back problems n Headaches/Migraines n Wound healing n Multiple Sclerosis n Grief management n Diabetes n Anxiety n Autoimmune disorders n Cancer n Chronic Fatigue Syndrome For additional information, speak with a member of your health care team. Patient Safety and Falls The danger of falling is very real, especially for hospital patients who have difficulty walking. Several factors increase the risk of falls, including: n Being in a new and unfamiliar environment n Taking certain medicines n Taking certain preparations for procedures n Previous history of falls n Physical or mental impairments (blindness, hearing loss) We will do all we can to ensure your safety and comfort during your stay at YRMC, however we believe that fall prevention is everyone s responsibility. If your nurse or doctor identifies you as having an increased risk of falling, you may: n Be moved closer to the nurses station n Receive a yellow wrist band n Have a falling star placed above your bed n Be instructed to use your call light for help getting out of bed n Encourage a family member to stay with you Preventing Pressure Sores (Ulcers) Pressure sores can develop quickly, even in healthy skin. Taking pressure off the skin is the first step. That means changing positions often, supporting the body and avoiding rubbing and sliding. Keeping the skin clean, eating well and stretching the joints and muscles can also help prevent pressure sores. n Changing positions often allows blood to get to the skin and keep the tissue healthy n Supporting the body spreads pressure over a larger area n Rubbing and sliding cause the skin to break down more easily n Keeping the skin clean and soft helps prevent pressure sores n Eat enough calories to maintain a stable weight n Get plenty of protein, vitamins and iron; drink lots of fluids daily n Get out of the bed or chair as much as possible YRMC PATIENT INFORMATION GUIDE 17

20 SPEAK UP FOR YOUR HEALTH & SAFETY Everyone has a role in making healthcare safe nurses, physicians, healthcare executives and technicians. Healthcare organizations across the nation are working to make healthcare safety a priority. You, as the patient, can also play a vital role in making your care safe by becoming an active, involved and informed member of your healthcare team. Speak up if you have questions or concerns about your care. Don t be embarrassed if you don t understand something that your physician or healthcare provider tells you. If you don t understand, ask again. Speak up for... n Hand washing if your family member or caregiver forgets to wash their hands if you need to wash your hands n Skin care if you are uncomfortable and need help changing your position if you are wet or soiled and cannot clean yourself if heels or other bony places on your body are painful or red n Medication safety if your nurse didn t check your name before giving medication if you don t know why you are getting a medication if you aren t getting your usual medication n Fall safety if you don t have non-slip shoes or slippers to wear if there are cords or tubes in your way if you are unsteady or dizzy if the floor is wet or slippery if you have eye glasses and cannot reach or find them n Blood clot prevention if you feel pain in the back of your legs if you are unable to turn yourself and are not being turned Your Health Record Each patient at YRMC has the right to the information contained in his or her health record. The Health Records Department follows all Arizona and federal laws regarding the release of information from your health record. If you want copies of your health records for yourself or for others, you can request release forms from your healthcare team. 18 YRMC PATIENT INFORMATION GUIDE