2010 ANNUAL REPORT MONITORING COMPLIANCE WITH THE INTERNAL PROTOCOL OF RELATIONSHIPS (THE REPORT )

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Esther Soriano Sevilla
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1 2010 ANNUAL REPORT MONITORING COMPLIANCE WITH THE INTERNAL PROTOCOL OF RELATIONSHIPS (THE REPORT ) 1. Introduction In accordance with Clause 6.2 (b) of the internal protocol governing shareholder relations executed on September 19, 2007 (the Protocol ), the purpose of this Report is to render an account of the actions taken by the Audit and Control Committee of Criteria CaixaCorp, S.A. (hereinafter also referred to as the Committee ) in 2010 in regard to the Protocol. The overriding objective of the report is to foster transparency in the relations between Criteria CaixaCorp, S.A. ( Criteria ) and its controlling shareholder, Caixa d Estalvis i Pensions de Barcelona ( la Caixa ). 2. Areas of business of Criteria CaixaCorp, S.A. Group ("Criteria Group") In accordance with Clause 3.4. a) of the Protocol, in the course of 2010 the Board of Directors, after consulting with the Committee, decided to transfer the vehicle leasing business of CaixaRenting, S.A.U. ( CaixaRenting ) to ARVAL (BNP Group), and to transfer the shares of CaixaRenting to "la Caixa". Although CaixaRenting's business activities are within Criteria's sphere of priority action, for financial and strategic reasons, the Committee authorised the transaction. 3. Intra group Transactions and Services The Committee intervened in a range of transactions requiring its involvement under the provisions of the Protocol, and adopted the corresponding stances beforehand or subsequently, as appropriate, excluding related party transactions that did not formally come to its attention due to their scant materiality as defined in the corresponding Protocol criteria determining what constitutes materiality. This section includes a summary of the most noteworthy agreements Material agreements approved by the Committee prior to their formalization (i) (ii) (iii) Implementation of the new system for calculating the cost of the guarantee to be charged by la Caixa for the guaranteed funds of InverCaixa Gestión, S.A.U, S.G.I.I.C. Marketing by VidaCaixa, S.A. de Seguros y Reaseguros of two insurance products produced by Banco Vitalicio de España, Compañía Anónima de Seguros y Reaseguros through AgenCaixa, S.A. Agencia de Seguros and the la Caixa branch network. Revision of the conditions of the credit facility arranged with "la Caixa" for a total amount of 5,500 million. 1

Control Committee of Criteria CaixaCorp, S.A. (hereinafter also referred to as the Committee ) in 2010 in regard to the Protocol.

2 (iv) (v) (vi) (vii) Signing of an exclusive agency agreement between CaixaRenting, S.A.U. and la Caixa to market vehicle leasing ( after closing date of the transacción ARVAL will substitute CaixaRenting, S.A.U.), and the sale of CaixaRenting, S.A.U. to la Caixa. Marketing campaign for the FonCaixa Bienvenida guaranteed fixed income investment fund promoted by InverCaixa Gestión, S.A.U., S.G.I.I.C. in partnership with "la Caixa". Marketing campaign under the slogan Promoción 3% to increase the balances of customers of certain funds managed by InverCaixa Gestión, S.A.U, S.G.I.I.C. Acquisition of the collective investment scheme management business and insurance business from Caixa d'estalvis de Girona. (viii) Approval for the launch of a new product called SegurCaixa Industria by VidaCaixa Adeslas, S.A. de Seguros Generales y Reaseguros (formerly SegurCaixa, S.A. de Seguros y Reaseguros) ( VidaCaixa Adeslas ) to be sold through the "la Caixa" branch network. (ix) Restructuring of the health insurance product lines of the insurance group companies following the integration of Compañía de Seguros Adeslas, S.A. ( Adeslas ) in VidaCaixa Adeslas Agreements notified to the Committee after the fact No transactions were approved ex post by the Criteria Audit and Control Committee in Non material agreements not approved by the Committee before formalized nor notified to it after the fact Under the materiality criteria set forth in the Protocol, any transactions between the parties falling under the 2,000,000 threshold need not be notified to the Committee. Accordingly, it is possible that there were transactions entered into by Criteria in 2010 that have not been reported, such as financing arrangements between group companies that are part of their ordinary course of business as well as the occasional services agreement, without prejudice to the Protocol clauses requiring that these transactions be undertaken on an arm s length basis; they were not reported simply because they did not trigger the minimum notification requirement for size. 4. Information flows All of the information that Criteria furnishes to la Caixa is prepared in accordance with the provisions of the Protocol so that la Caixa can prepare its financial statements and fulfil its 2

Marketing campaign for the FonCaixa Bienvenida guaranteed fixed income investment fund promoted by InverCaixa Gestión, S.A.U., S.G.I.I.C. in partnership with "la Caixa".

3 periodic reporting and supervision obligations with the Bank of Spain and other regulatory agencies. 5. Updated lists of companies that comprise the Criteria Group and the "la Caixa" Group at December 31, 2010 in the terms laid down in the Protocol. Due to corporate operations undertaken by the Group since the signing of the Protocol, the overall composition of companies falling within the consolidation scope has changed because of acquisitions, transmissions, mergers, spin offs, dissolutions, or other transactions involving corporate restructuring. Other companies have modified and/or adapted their corporate name. Appendices 1 and 2 contain the updated lists of companies comprising the Criteria Group and the "la Caixa" Group, respectively, at December 31, Both lists have been prepared based on the concept of group as defined in article 42 of the Spanish Commercial Code. Noteworthy developments on the Criteria Group list are the inclusion of all of the companies that have become part of the Criteria Group following the acquisition of Adeslas by VidaCaixa Adeslas, the change in name of the insurance group companies to bring them into line with the new strategy, the non inclusion of CaixaRenting since it has been sold to "la Caixa" and the non inclusion of the SegurVida Consulting, S.A.U. company which has been dissolved and wound up. Also excluded from the list are the companies that are jointly controlled by the Criteria Group and an external partner and are classified in the financial statements as jointly controlled companies or associates, as appropriate. 6. Companies signed up to the Protocol in 2010 As a result of the acquisition of Adeslas and its merger by absorption with SegurCaixa, all of the Adeslas subsidiaries have become part of the Criteria Group. Consequently, the companies that signed up to the Protocol in 2010 are listed in Appendix 1 as "Companies signed up to the Protocol in 2010". 7. Amendments to the Protocol and material inquiries raised during No amendments were made to the Protocol in A number of issues raised by Criteria Group companies were dealt with, but no new and/or material policy was established that requires comment. Barcelona, February 24,

Due to corporate operations undertaken by the Group since the signing of the Protocol, the overall composition of companies falling within the consolidation scope has changed because of acquisitions,

4 APPENDIX 1 Corporate name (Criteria CaixaCorp, S.A. group) CIF_NIF AgenCaixa, S.A. Agencia de Seguros (anteriormente denominada AgenCaixa, S.A Agencia de Seguros Grupo SegurCaixa Holding) A Caixa Girona Mediació, Sociedad de Agencia de Seguros Vinculada, S.A.U. A Catalunya de Valores, SGPS, Unipessoal, Lda. P Cegipro, S.A.S. RCS Nanterre B Finconsum, Establecimiento Financiero de Crédito, S.A.U. A G.P. Desarrollos Urbanísticos Tarraconenses, S.L.U. B GDS Correduría de Seguros, S.L. B Grupo Asegurador de la Caixa, A.I.E. G GestiCaixa, Sociedad Gestora de Fondos de Titulización, S.A. A Hodefi, S.A.S. RCS Nanterres B Holret, S.A.U. A Invercaixa Gestión, S.A.U., S.G.I.I.C. A Inversiones Autopistas, S.L. B Invervida Consulting, S.L. B Mediterránea Beach & Golf Community, S.A. A Negocio de Finanzas e Inversiones I, S.L.U.(anteriormente denominada Web Gestión 10, S.L.U) B Negocio de Finanzas e Inversiones II, S.L.U. B Recouvrements Dulud, S.A.S. B Repinves, S.A. A SCI Caixa Dulud RCS Nanterre D Sodemi, S.A.S. RCS Nanterre B VidaCaixa Adeslas, S.A. de Seguros Generales y Reaseguros (anteriormente denominada SegurCaixa, S.A. de Seguros y Reaseguros) A VidaCaixa Grupo, S.A.(anteriormente denominada SegurCaixa Holding, S.A.U.) A VidaCaixa, S.A. de Seguros y Reaseguros A Web Gestión 1, S.A.U. A Web Gestión 2, S.A.U. A Web Gestión 3, S.A.U. A Web Gestión 4, S.A.U. A Web Gestión 5, S.A.U. A Web Gestión 6, S.A.U. A Web Gestión 7, S.A.U. A Web Gestión 9, S.L.U. B Corporate name (Adeslas Group) CIF_NIF Adeslas Salud, S.A. A Centro Médico de Zamora, S.A. A49/ Iquimesa Servicios Sanitarios, S.L.U. B General de Invesiones Tormes, S.A. A Adeslas Dental, S.A.U. A Adeslas Dental Andaluza, S.L. B Clínica Parque San Antonio, S.A. A Unidad de Radiología Cardiovascular Andaluza, S.A. A Sanatorio Nuestra Señora de la Salud de Granada, S.A. A Clinsa, S.A. A Casa de Reposo y Sanatorio Perpetuo Socorro, S.A. A Tomografía Axial Computerizada, S.A. A Hemodinámica Intervencionista de Alicante, S.A. A Sanatorio Virgen del Mar Cristobal Castillo, S.A. A UMR, S.L. B Alianza Médica Leridana, S.A. A Infraestructuras y Servicios de Alzira, S.A. A Plazasalud24, S.A. A Gestión Sanitaria Gallega, S.L.U. B Grupo Iquimesa, S.L.U. B General de Inversiones Alavesas, S.L. B UMR Canarias, S.L.U. B Clínica Santa Catalina, S.A. A Limpieza y Mantenimiento Hospitalarios, S.L. B Lince Servicios Sanitarios, S.A. A

P506656098 Cegipro, S.A.S. RCS Nanterre B732012000 Finconsum, Establecimiento Financiero de Crédito, S.A.U. A08980153 G.P. Desarrollos Urbanísticos Tarraconenses, S.L.U. B61937587 GDS Correduría de Seguros, S.

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