GoSocial. GoNCTD. For service alerts, news, and promotions. Síganos en GoNCTD para anuncios, noticias y promociones especiales. August 17, 2014 VÁLIDA

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1 EFFECTIVE August 17, 2014 VÁLIDA 17 de agosto de 2014 GoSocial. GoNCTD. For service alerts, news, and promotions. Síganos en GoNCTD para anuncios, noticias y promociones especiales.

2 22 Keep it Civil. It s our way of reminding you to follow the rules so we all enjoy a clean, comfortable, and safe ride. Personal alcohol consumption allowed ONLY on COASTER, until 9 p.m. No Loud or Profane Speech or Disorderly Conduct No Feet on the Seats Toss your Trash GoNCTD.com/safety-and-security

3 What s New Beginning August 17, 2014? Route 302 weekday: Route 303 weekday: Route 306 all days: Route 309 weekday: Route 311 weekday: Route 323 weekday: Route 331 (NEW): School-day trip from Thunder Dr./Vista Way to Vista will depart at 6:35 am Tuesday through Friday. In the afternoon, the school day trip departing from Vista at 3:06 p.m. to Thunder/Vista Way is discontinued. School-day trips have been adjusted in conjunction with bell time changes at Oceanside High School. The northbound Main/Ammunition timepoint has been removed from the schedule to improve schedule reliability. School-day trips serving Sage Creek High School will start and end at Cannon Rd./ College Blvd. and not serve Plaza Camino Real. The afternoon trip will operate to Encinitas Station. Have adjusted afternoon school-day trip in p.m. for Monday early release day at M.L. King Middle School. Trip departs Rancho Del Oro Station at 1:10 p.m. Have extended school-trips to serve Sage Creek High School in addition to Carlsbad High School and adjusted schedule. This is a new weekday-only small bus route that will operate for a one-year demonstration period. It will operate between Buena Creek SPRINTER Station and Melrose Dr./Park Drive, serving University Dr./Kaplan College (replaces BREEZE 332 service) and the Vista Business Park. VÁLIDA 17 de agosto de 2014 NORTH COUNTY TRANSIT DISTRICT Rider s Guide GoNCTD.com 1

4 What s New Beginning August 17, 2014? Route 332 weekday: Route 347 weekday: BREEZE Rapid 350 weekend: Route 392 weekday: Routing and schedule have been adjusted and route will be operated with standard buses to alleviate overcrowding issues. Kaplan College/University Dr. to be served by new BREEZE 331. Service frequency between Vista and Buena Creek Station will be every 22 minutes in peak hours and every 30 minutes during the midday. Additional peak trips will be operated between Vista and Longhorn Drive, resulting in an overall 11-minute service frequency southbound in the a.m. and northbound in the p.m. Route to be operated with small buses. Extra units will be operated between the SPRINTER station and Craven Circle at 7:51 a.m. and 8:51 a.m. to provide sufficient seating capacity. Adjust 6:34 a.m. departure from Del Lago to 6:26 a.m., and adjust 6:58 a.m. southbound trip from Escondido to 6:52 a.m. to facilitate connections with MTS Rapid 235 at Del Lago. Former 7:35 a.m. trip departing Oceanside adjusted to 7:40 a.m. for passengers transferring from COASTER. Return trip adjusted from 7:55 a.m. to 8:00 a.m. leaving Naval Hospital Camp Pendleton. 2 NORTH COUNTY TRANSIT DISTRICT Rider s Guide GoNCTD.com EFFECTIVE August 17, 2014

5 Rider s Guide Index To obtain this document in an alternate format, please contact NCTD Customer Service (760) or download online at GoNCTD.com. What s New Beginning August 17, BREEZE route directory/holiday service Phone number index Customer service centers...8 ADA and Title VI of Civil Rights Act of 1964/ public records request NCTD services Fares, passes, tickets ID cards Fixed-route/FLEX fare tables...13 College passes/classroom Day tripper program Compass Card information/registration Reduced-fare program LIFT paratransit ticket books Fare enforcement...20 Rules of riding Pets...23 Surfboards...23 Accessibility Wheelchairs...25 Service animals...23 Priority seating for seniors/people with disabilities...26 Bikes onboard/bike lockers General Station Information Parking/Electric Vehicle (EV) charging stations...29 Safety and security...30 Service Information COASTER information icommute...31 Sorrento Valley COASTER connection...34 SPRINTER information SPRINTER stations SPRINTER schedule BREEZE transit center diagrams LIFT paratransit for people with disabilities Visitor passes for traveling between neighboring counties FLEX services/reservations...52 How to read BREEZE maps and schedules Destinations directory-service reference by city BREEZE and FLEX schedules/map Sorrento Valley COASTER Connections Sección en Español (Spanish section) Traveler s notes VÁLIDA 17 de agosto de 2014 NORTH COUNTY TRANSIT DISTRICT Rider s Guide GoNCTD.com 3

6 BREEZE Route Directory Route # Route Description Page 101 Oceanside to V.A./UCSD via Hwy Oceanside to Vista via Vista Way Oceanside to Vista via Town North Encinitas to San Marcos via Rancho Santa Fe Rd. Escondido to Vista via Mission Rd. S. Santa Fe Ave. 306 Fallbrook to Vista via Mission Rd Solana Beach to Escondido via Del Dios Hwy Oceanside to Encinitas via El Camino Real San Luis Rey to Rancho Del Oro SPRINTER Station via Douglas Dr Oceanside to San Luis Rey via Mesa Dr College Blvd. SPRINTER Station to 22 Area via Town North Ocean Ranch Shuttle Oceanside to Vista via Oceanside Blvd. Bobier Dr College Blvd. SPRINTER Station to Quarry Creek/Plaza Camino Real Carlsbad Village to College Blvd. SPRINTER Station Buena Creek SPRINTER Station to Melrose Dr. via Business Park Vista to Buena Creek SPRINTER Station via Vista Business Park /335 Vista Circulator San Marcos Civic - Rancheros Dr Cal State San Marcos to Palomar College Escondido to Del Lago Station via Westfield North County Mall /352 Escondido Circulator Palomar Medical to Nordahl Marketplace via Citracado Pkwy Orange Glen High School via Mission, Lincoln Citrus /357 El Norte Pkwy. Valley Pkwy NORTH COUNTY TRANSIT DISTRICT Rider s Guide GoNCTD.com EFFECTIVE August 17, 2014

7 BREEZE Route Directory Route # Route Description Page 356 Morning View Dr., El Norte Pkwy. Escondido Blvd /359 N. Broadway, Country Club El Norte Pkwy FLEX FLEX Ramona Commuter FLEX FLEX Ramona Midday* FLEX FLEX Southwest Carlsbad* FLEX FLEX Encinitas-Solana Beach* /389 Escondido to Pala Oceanside to Naval Hospital via Camp Del Mar Oceanside to San Clemente via Camp Pendleton Carlsbad Poinsettia COASTER Connection via Faraday Ave. Rutherford Rd Carlsbad Poinsettia COASTER Connection to Palomar College Carlsbad Poinsettia COASTER Connection to Legoland via Paseo Del Norte Sorrento Mesa (MTS) Carroll Canyon (MTS) Torrey Pines (MTS) North University City (MTS) 244 * Reservation required. Call (855) Holiday Schedule The COASTER, SPRINTER, BREEZE, and LIFT will operate a Sunday/holiday schedule on: Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, New Year s Day. FLEX and BREEZE COASTER Connections at Carlsbad Poinsettia and Sorrento Valley do not operate on Sunday or on these major holidays. Normal Schedules Operate on: Martin Luther King, Jr. Day, Presidents Day, Cesar Chavez Day, Columbus Day, Veterans Day, Day after Thanksgiving, Christmas Eve, New Year s Eve Day. Schedule subject to change. For promotional Holiday schedules, visit GoNCTD.com, call (760) or visit an NCTD Customer Service. VÁLIDA 17 de agosto de 2014 NORTH COUNTY TRANSIT DISTRICT Rider s Guide GoNCTD.com 5

8 Phone Number Index NCTD CUSTOMER SERVICE...(760) Hearing Impaired (TTY/TDD)... (866) or 711 Classroom Day Pass program... (619) COMPASS CARD CUSTOMER SERVICE CENTER...511, say Compass Hearing Impaired (TTY/TDD)... (619) or 711 COLLEGE PASS CAMPUS OFFICES California State San Marcos University (CSUSM)... (760) Mira Costa College... (760) Palomar College... (760) , x 2114 EMERGENCY Security (Non-emergency)... (760) Rail Crossing gate malfunction/reporting an automobile disabled on tracks COASTER... (888) SPRINTER... (888) FLEX RESERVATION... (855) LIFT PARATRANSIT ADA Certification (First apply to qualify for LIFT)... (877) ADARIDE Fax (Paratransit Visitor pass)... (310) Hearing Impaired (TTY)... (310) Reservation line for qualified LIFT clients... (760) LIFT Ticket orders by phone... (760) OTHER PARATRANSIT SERVICES MTS Access-San Diego Metropolitan System (MTS)... (888) Los Angeles Access... (800) OCTA Access... (714) Omnitrans Access (San Bernardino County)... (909) RTA Dial-A-Ride (Riverside County)...(800) /(951) NORTH COUNTY TRANSIT DISTRICT Rider s Guide GoNCTD.com EFFECTIVE August 17, 2014

9 -Related Resources Amtrak (Nationwide Rail Passenger Service)... (800) FACT (San Diego County Transportation referrals)... (760) Greyhound/Crucero/Package Express... (800) icommute (Bike lockers, Guaranteed Ride Home, commuter choices) , say icommute LA County (Los Angeles)... (323) LAX Flyaway bus (LA Union Station-LAX airport)... (866) Metrolink (Rail - Northbound service from Oceanside)... (800) MTS (San Diego)... (619) Hearing Impaired (TTY/TDD)...(866) or 711 OCTA (Orange County service)... (714) Omnitrans (San Bernardino )... (909) RTA (Riverside service)...(877) /(951) Sorrento Valley COASTER connection...(888) , x450 MTS Store (1st Broadway, Downtown San Diego)... (619) UCSD Shuttle Buses... (858) Follow us on Facebook and Twitter for information, updates and special promotions. Twitter: twitter.com/gonctd Facebook: facebook.com/gonctd VÁLIDA 17 de agosto de 2014 NORTH COUNTY TRANSIT DISTRICT Rider s Guide GoNCTD.com 7

10 North County District (NCTD) Customer Service s Customers may visit these service centers to buy tickets and passes; obtain reduced-fare ID photos and provide feedback. Locations: Oceanside *....(760) S. Tremont St., Oceanside, CA Hours: Monday-Friday, 7 a.m. - 7 p.m., closed weekends Vista **... (760) Olive Ave., Vista, CA Hours: Monday-Friday, 8 a.m. - 5 p.m., closed weekends and holidays Escondido... (760) W. Valley Parkway, Escondido, CA Hours: Monday-Friday, 7 a.m. - 7 p.m., closed weekends Representatives available by phone Monday-Friday, 7 a.m. - 7 p.m., Saturday, Sunday Holidays, 8 a.m. - 5 p.m. Mailing address: NCTD Customer Service 810 Mission Ave., Oceanside, CA Holiday Hours Oceanside/Escondido s 8 a.m. - 5 p.m. (New Year s Day, Martin Luther King Day, President s Day, Cesar Chavez Day, Memorial Day, Independence Day, Labor Day, Veteran s Day, Thanksgiving, Day after Thanksgiving, *Christmas Day). * Christmas Day only Oceanside is open. ** Vista is closed all holidays. Schedule subject to change. Lost and Found Oceanside, 205 S. Tremont St., Oceanside, CA NCTD is not responsible for damaged, lost or stolen items on NCTD vehicles or facilities. To report a lost item, please call the Lost Found office. Items will be held as a courtesy for up to two weeks, with the exception of wallets and cell phones, which may be held for a maximum of 30 days. Photo ID required to obtain found item. NCTD Business Offices 810 Mission Ave, Oceanside, CA, Hours: Monday-Friday 8 a.m. - 5 p.m.; closed weekends and holidays. Customer service is not available at this location. NCTD Board Meetings NCTD Board meetings are held the 3rd Thursday of every month at this location at 2 p.m. Public is welcome. Visit GoNCTD.com for additional meeting schedules and agendas. 8 NORTH COUNTY TRANSIT DISTRICT Rider s Guide GoNCTD.com EFFECTIVE August 17, 2014

11 Customer Feedback Your feedback is important to us. You can provide feedback in these four ways: 1. Call us at (760) us at 3. Fill out an online form at GoNCTD.com/contact 4. Visit one of our customer service centers Title VI Complaints NCTD operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discrimination practice under Title VI may file a complaint with NCTD. For more information on the NCTD s civil rights program, and the procedures to file a complaint Contact (760) Persons with hearing impairment should call the 711 California Relay Service creports@nctd.org; In person at Customer Service centers; or By mail to NCTD Civil Rights Officer, 810 Mission Avenue, Oceanside, CA ADA Compliance or Comments If you have any questions or concerns about ADA compliance, you may write: North County District Attn: ADA Administrator 810 Mission Avenue, Oceanside, CA (760) , creports@nctd.org If you have reason to believe that you have been unfairly treated by the District, its employees or service providers, you may request a copy of NCTD s ADA Grievance Procedure. Please contact the ADA Administrator at the address above. People with hearing impairment, contact California Relay Service: dial 711, (866) using TTY, voice (866) VÁLIDA 17 de agosto de 2014 NORTH COUNTY TRANSIT DISTRICT Rider s Guide GoNCTD.com 9

12 Public Records Requests In accordance with the California Public Record Act, Government Code Sections , public records of the North County District may be requested online at GoNCTD.com/Contact or in writing by addressing the request to: North County District Attn: Public Records 810 Mission Avenue Oceanside, CA NORTH COUNTY TRANSIT DISTRICT Rider s Guide GoNCTD.com EFFECTIVE August 17, 2014

13 What Services Does North County District Provide? COASTER Commuter rail travels between Oceanside and San Diego. 8 station stops, 60 minutes to complete full length of one-way trip. Spring/Summer schedule, April thru September (Padres/late night weekend service). Fall/Winter schedule, October thru March (reduced weekend evening hours). SPRINTER Light-rail train travels between Oceanside and Escondido. 15 station stops, 53 minutes to complete full-length of one-way trip. Same schedule year-round with late-night service on Friday/ Saturday. VÁLIDA 17 de agosto de 2014 NORTH COUNTY TRANSIT DISTRICT Rider s Guide GoNCTD.com 11

14 BREEZE Buses that travel to cities throughout northern San Diego and southern Orange counties, including San Clemente, Escondido, Ramona (using FLEX service) and points along the coast. LIFT Paratransit ADA (American Disabilities Act) transportation Curb-to-curb service available to people with qualifying disabilities who live within ¾ of a mile of a bus route and have difficulty accessing public transportation. Door-to-door service provided when requested or as necessitated by one s disability. Passenger will receive same hours and days of operation of nearest bus route to passenger s home. FLEX - FLEX is an on-demand, curb-to-curb service offering transportation within a specified zone by calling the reservation line at least 30 minutes in advance (855) Reservations are accepted on a first come, first served basis. 12 NORTH COUNTY TRANSIT DISTRICT Rider s Guide GoNCTD.com EFFECTIVE August 17, 2014

15 Fares, Passes, Tickets and ID Cards BREEZE (Bus) One-way Day Pass Monthly Adult $1.75 See Regional $59 Youth $1.75 Day Pass $36 Senior/Disabled $0.75 $2.25 $18 Medicare $0.75 $2.25 $18 COASTER (Commuter Rail) One-way 1 Zone FLEX (Demand Response) One-way Ticket Price 371, 373, Adult $5 $10 Youth $5 $10 Senior/Disabled $2.50 $5 Medicare $2.50 $5 RegionPlus Day Pass VALID NOT VALID COASTER Monthly Pass VALID NOT VALID LIFT (Paratransit) One-way 2 Zone One-way 3 Zone Monthly 1 Zone Base Fare Passenger Guests $3.50 Personal Care Attendant (PCA) FREE Monthly 2 Zone Monthly 3 Zone Adult $4 $5 $5.50 $120 $150 $165 Youth $4 $5 $5.50 $82.50 $82.50 $82.50 Senior/ Disabled $2 $2.50 $2.75 $41.25 $41.25 $41.25 Medicare $2 $2.50 $2.75 $41.25 $41.25 $41.25 SPRINTER (Light Rail) One-way Day Pass Monthly Adult $2 See Regional $59 Youth $2 Day Pass $36 Senior/Disabled $1 $2.25 $18 Medicare $1 $2.25 $18 Regional Passes Adult Youth Senior/ Disabled Medicare Day Pass 2 Day Pass 3 Day Pass 4 Day Pass 14 Day Pass $5 $9 $12 $15 $43 Monthly Pass $72 $36 $18 $18 Regional Rapid Express 14 Day Pass $60 Regional Rapid Express Monthly Pass $100 $50 $25 $25 RegionPlus Day Pass $12 VÁLIDA 17 de agosto de 2014 NORTH COUNTY TRANSIT DISTRICT Rider s Guide GoNCTD.com 13

16 Tickets and Passes Tickets One-way - Single trip on one vehicle. BREEZE bus - Place one-way fare in bus farebox. Exact change only. Ticket is not issued for one-way fares. SPRINTER - Purchase one-way ticket from SPRINTER platform ticket vending machine (TVM). Ticket is not valid on BREEZE bus. COASTER - One-way ticket purchase from COASTER ticket vending machine (TVM). Note: One-way tickets are only valid for 2 hours from time of purchase. COASTER tickets are valid on COASTER, SPRINTER, BREEZE. Not valid for transfer to MTS Trolley or MTS Bus. Note: Youth (6-18) pay Adult fare when purchasing COASTER tickets or Region Plus Day pass. Transfer from - The one-way COASTER ticket discount is $0.50 for those with valid day pass or Adult, Youth, or Senior/ Disabled/Medicare Compass Card Passes. Day Passes Day Pass - Unlimited travel for one day on services listed next to pass type. Senior/Disabled/Medicare - Valid on SPRINTER/BREEZE. MTS bus/trolley not included. Regional Day Passes - Valid on SPRINTER, BREEZE bus, MTS Bus and MTS Trolley. Multi-day passes (1, 2, 3, 4, 14-day) are valid for consecutive days beginning on day of purchase. RegionPlus Day Pass - Valid on SPRINTER, BREEZE bus, MTS Bus, MTS Trolley, MTS Regional Rapid Express buses, COASTER and FLEX (except 372). Monthly Passes Monthly Passes - Unlimited travel on services listed for either a Calendar month (1st-last day of the month) or 30-days. Adult SPRINTER/BREEZE - Valid on SPRINTER and BREEZE bus. Regional - Valid on SPRINTER, BREEZE bus, MTS Bus and MTS Trolley. 14 NORTH COUNTY TRANSIT DISTRICT Rider s Guide GoNCTD.com EFFECTIVE August 17, 2014

17 Regional Rapid Express - Valid on SPRINTER, BREEZE bus, MTS Bus, MTS Trolley and MTS Regional Rapid Express buses (COASTER not included). COASTER - Valid on COASTER, SPRINTER, BREEZE bus, MTS Bus, MTS Trolley, MTS Regional Rapid Express buses, and FLEX (except 372). COASTER Zones - Fares differ by length of trip - See pg COASTER Zones. See Fares Table for related fare. College Pass - Discounted College-SPRINTER/BREEZE pass available at participating college campuses only. See phone number index for college contact information: Cal State San Marcos (CSUSM), MiraCosta and Palomar College. VÁLIDA 17 de agosto de 2014 NORTH COUNTY TRANSIT DISTRICT Rider s Guide GoNCTD.com 15

18 Fare Categories Adult All passengers except those who meet the qualifications for youth, senior, disabled fare categories. No identification is required for adult fares. Youth Ages 6-18 (Children 5 under are free). Youth fares are in effect at all times. Appropriate ID must be shown. School-issued picture ID cards are acceptable. Youth (6-18yrs) are eligible for reduced fare Monthly passes, however, when purchasing COASTER tickets or Region Plus Day pass, youth pay Adult fare. Senior/Disabled/Medicare Any person who meets NCTD disability requirements, presents a valid Medicare card, or seniors age 60 or above are eligible for a discounted fare on all NCTD fixed-route services. Medi-Cal cards will not be accepted. Passengers must show appropriate ID to receive the discounted fare. See Reduced fare section for detailed information. Classroom Day Pass Program The Classroom Day Pass program offers discounted rates for students in preschool through age 18. Trips must be booked two weeks in advance and one chaperone is required for every five students. Minimum group must include at least 12 participants. For information, visit sdmts.com or call (619) or daytrippers@sdmts.com. Trips must be confirmed by the day pass coordinator to qualify for the Classroom Day Pass discount. Ticket and Pass Tips BREEZE Bus Fare Box NCTD uses fareboxes in all buses. The electronic fareboxes will accept coins, cash and valid Compass Cards. Rather than showing your pass to the driver, you will tap your Compass Card on the farebox Compass Card symbol. For cash fares, please use exact fare only. No change will be issued from either the farebox or the driver. To avoid delays, use quarters instead of smaller coins. In NCTD service area, MTS bus tokens are accepted in bus farebox only. (1) token is valid for one trip, (2) MTS tokens receive $5.00 Regional Day Pass. Note: TOKEN ADVISORY As of July 1, 2013, MTS no longer sells tokens. However, tokens are still accepted on MTS and NCTD BREEZE bus routes and at MTS Trolley station ticket machines. 16 NORTH COUNTY TRANSIT DISTRICT Rider s Guide GoNCTD.com EFFECTIVE August 17, 2014

19 Ticket Vending Machines (TVMs) SPRINTER and COASTER ticket vending machines differ although they both carry most monthly passes. Passes may be loaded, re-loaded, and cards may be checked to view pass expiration by selecting check Compass Card info. Check out Current promotions option to view and purchase current special fares. Fare facts: Vending-machine tickets must to be used same day of purchase. Maximum change returned from ticket vending machines (TVM) - $10. No refunds or exchanges. Please check schedule prior to purchase. Use small bills, MasterCard, Visa, debit or credit. Benefit cards are welcome. Split payment options for purchases may only be made at NCTD or MTS customer service centers. NO pennies or tokens accepted at ticket vending machines. Passes on Compass Cards Almost all transit passes may only be purchased on a Compass Card, a reusable plastic smart card that can be reloaded every month. A $2 administration fee is charged for your first card. Just Tap Ride! Passes may be purchased at ticket vending machines, NCTD customer service centers, The MTS Store, Albertsons stores, online at 511sd.com/compass, or to charge by phone call 511 and say Compass and speak to a representative. For 511 online and phone Compass Card orders, please allow up to 7 business days for processing the first card and 72 hours for reloads. Two pass term choices: Monthly Pass - Valid from the first day to the last day of the month. On sale between the 20th and 14th of each month. 30-Day Pass - Valid for 30 consecutive days from the day of purchase. These are sold at any time. Compass Card may hold a maximum of two 30-Day Passes at the same time. VÁLIDA 17 de agosto de 2014 NORTH COUNTY TRANSIT DISTRICT Rider s Guide GoNCTD.com 17

20 Using Your Compass Card Before boarding SPRINTER, COASTER or MTS Trolley, tap the card flat on the platform s validator. The validator will confirm by beeping and displaying Thank you. Tap your card every time you transfer to a new train or bus. To board any BREEZE or MTS Bus, tap the card flat on the farebox near the driver. A beep will confirm the card is valid. No refunds are available for unused tickets or monthly passes. Please do not bend or punch a hole in your Compass Card. How Do I Protect My Card? Register! Register your Compass Card by calling 511 and saying Compass at the prompt or complete the registration form and submit at any NCTD customer service center. If a registered card is lost, stolen or damaged, the remaining value will be transferred to a new card. First replacements are free. Additional replacement cards in the same 12-month period cost $5 each. 18 NORTH COUNTY TRANSIT DISTRICT Rider s Guide GoNCTD.com EFFECTIVE August 17, 2014

21 Reduced-Fare Identification Do you qualify for a senior, disabled, or youth discounted fare? If so, you must show proper ID each time you board the bus or train. You must also show proper ID to purchase discounted passes at Albertsons or NCTD customer service centers. Once you are issued your first reduced fare Compass Card, you may reload at any ticket vending machine, online at 511sd.com/compass, or to charge by phone call 511 and say Compass and speak to a representative. If you do not have proper ID with you, you will be required to pay the full Adult fare even if you have a discounted pass. Below are forms of ID accepted on the bus for discounted fares: Disabled: NCTD-issued disabled ID card; LIFT paratransit ID card - see pgs ; Medicare card; MTS-issued disabled ID cards. Senior (60 years or older): NCTD-issued senior ID card; CA driver s license or ID card; Medicare card; MTS-issued senior ID Card. Medicare Card: Any person who displays a valid Medicare card is eligible for discounted fare on all NCTD fixed-route services. Passengers must show their Medicare card each time they board a bus to receive the discounted fare. Youth (ages 6-18): NCTD-issued youth ID card; school-issued picture ID; birth certificate or any ID displaying birthday. Reduced Fare Photo ID and Monthly Pass Compass Card Medicare Card First reduced-fare Identification is free. Replacements for lost/ stolen is $7.00. If your Compass Card is registered, your first replacement card is free. Additional cards in the same 12-month period cost $5 each. Complete a Compass Card registration form at time of purchase at any customer service center location. VÁLIDA 17 de agosto de 2014 NORTH COUNTY TRANSIT DISTRICT Rider s Guide GoNCTD.com 19

22 How to apply: 1. Call (760) to receive an application via mail or pick up an application at any customer service center or download application online: GoNCTD.com/reduced_fare 2. You complete Section 1 (contact information), Section 2 will be completed by a qualified licensed healthcare professional. For these applicants, you will drop off your completed application and a staff person will call to verify information. Please allow 7-10 days for processing. Do you collect SSI or have a Medicare card? For SSI recipients and Medicare card holders, bring into a customer service center either your current SSI award letter (issued within 6 months) or bank statement displaying direct deposit from SSI or your Medicare card and complete only Section 1. You will not need to complete Section 2 with these forms of eligibility. 3. Once your information is verified, you will receive your ID at time of photo. You may choose between an NCTD reduced-fare ID or our new Photo/Compass Card, which combines your ID and your monthly pass to one card. Important: You will need to present a valid government-issued photo ID as part of your application process. Reduced-fare ID s may not be provided without proper identification. Where do I obtain my Reduced Fare ID? Oceanside o 205 S. Tremont St., Oceanside, CA or Escondido o 700 W. Valley Parkway, Escondido, CA Processing hours: 10:30 a.m. - 4:30 p.m., Monday-Friday. Fare Enforcement NCTD Code Enforcement Officers will issue citations for passengers who are not in possession of valid fare or proof of reduced-fare eligibility on NCTD SPRINTER train platforms (which are designated as fare-paid zones ) and NCTD transit vehicles. Any person without valid fare could receive a citation under California Public Utilities Code and a fine of up to $250 as well as exclusion from the transit system. 20 NORTH COUNTY TRANSIT DISTRICT Rider s Guide GoNCTD.com EFFECTIVE August 17, 2014

23 22 Keep it Civil. It s our way of reminding you to follow the rules so we all enjoy a clean, comfortable, and safe ride. Personal alcohol consumption allowed ONLY on COASTER, until 9 p.m. No Loud or Profane Speech or Disorderly Conduct No Feet on the Seats Toss your Trash GoNCTD.com/safety-and-security VÁLIDA 17 de agosto de 2014 NORTH COUNTY TRANSIT DISTRICT Rider s Guide GoNCTD.com 21

24 Rules of Riding Welcome aboard! Please follow these basic rules to make the trip enjoyable for all. Subject to change. Customers who violate these regulations may be subject to ticket confiscation, citation, removal from the vehicle, and/or a fine per Penal Code Section 640 and 587. Alcohol: No open containers permitted on SPRINTER, BREEZE, LIFT or FLEX. Open containers are permitted to those of the legal age and must have in their possession a valid identification on COASTER only between 5:15 a.m. and 9:00 p.m. Possession of an open container of alcohol or consumption of alcohol is prohibited on the COASTER after 9:00 p.m. Violations could result in a citation under California Public Utilities Code 99170(a)(6). Attire: Shirts and shoes required at all times. Behavior: Do not disrupt train conductors or bus operators. No loud, profane, threatening or disruptive speech. Violations could result in a citation under California Penal Code 640(d)(1) and or California Public Utilities Code 99170(a)(2) Bikes: Allowed on all modes in specific areas. See pg. 27 for details. Boarding: Be prepared to board and disembark promptly. Always stand behind the yellow line on train platforms. Buses only stop at designated NCTD stops. Cell Phones: Be considerate by keeping calls brief and quiet. Children: Must be supervised. Babies must be removed from strollers and held securely. Doors: Do not lean on, block or hold open doorways. Violations could result in a citation under California Penal Code 640(d)(5) and a fine up to $500 as well as exclusion form the transit system. Drinking and eating: NOT allowed on SPRINTER, BREEZE, LIFT or FLEX, but food is allowed in closed containers. Allowed on the COASTER - please respect the area for other passengers. Dispose of your waste items in the proper receptacles or take your items with you. Sunflower seeds and peanuts shells shall not be left on the floor. Violations could result in dismissal from train service for the trip. Hazardous Materials: With the exception of oxygen for personal medical use, materials considered as hazardous by the U.S. Department of Transportation are not permitted on trains or buses. Loitering: No person shall loiter about NCTD Facilities and Vehicles without authorization of NCTD. Violations could result in a citation under California Public Utilities Code and a fine up to $500 as well as exclusion from the transit system. 22 NORTH COUNTY TRANSIT DISTRICT Rider s Guide GoNCTD.com EFFECTIVE August 17, 2014