Suggested Activities: Role Plays Group Work Handouts Practice on pronunciation

Transcripción

1 INSTITUTO NACIONAL DE APRENDIZAJE NÚCLEO SECTOR COMERCIO Y SERVICIOS PROCESO DE PLANEAMIENTO Y EVALUACIÓN SUBSECTOR DE IDIOMAS TEL: FAX: Nombre del Módulo: Inglés para Recepción Hotelera Código: CSID0011 Duración: 100 horas Objetivo General: : Desarrollar las habilidades, conocimientos y actitudes requeridas para la atención de turistas en una recepción, mediante el uso del idioma. Objetivos Específicos Contenidos Situaciones de Aprendizaje Evaluación Tiempo #1 Utilizar estructuras gramaticales y fonéticas correspondientes al nivel Intermedio I. Reviewing grammatical structures. Talking about the Reception Area and its Services. Present Perfect Present Perfect Progressive If-clauses (Real /Unreal Situations) -The Reception Area -General services offered in the reception area: check in, check out, reservations, wake up calls, etc. Role Plays Group Work Handouts R. Inductivo/ Deductivo 15 horas

2 #2. Utilizar las estructuras gramaticales Pasado Perfecto para la descripción de actividades que finalizaron en el pasado antes de que otro evento tuviera lugar. -Describing past personal experiences. -Talking about how a receptionist should be. -Talking about types of rooms and services in the hotel. Past Perfect Tense Adverb: already Practice Pronunciation Interviews Use of Realia 8 horas -The receptionist: personal skills, personal appearance, behavior, etc. -Types of rooms and general services in the hotel. / Activities in the hotel #3. Utilizar las estructuras gramaticales Pasado Perfecto Progresivo y los conectores however, nevertheless, although y though, para el énfasis de una acción que estaba en progreso antes de que otra comenzara. -Talking about simultaneous activities the past. -Offering tour information -Reporting events Past Perfect Progressive Tense Transitional Devices: however, Role plays Newspaper and magazines Use of Real items 8 horas

3 nevertheless, although y though Practice Pronunciation Tour Information Schedules Rates, Bills and Taxes General Social Issues #4. Utilizar las estructuras con Wish sentences y IFclauses (Unreal Situations) y IF- clauses (In the Past), para la formulación acerca de situaciones supuestas situaciones hipotéticas, eventos y deseos personales. -Describing wishes -Describing hypothetical situations -Speculating about events in past -Attending customer s requests -Solving Difficult situations Wish clauses IF clauses (Unreal Situations ) IF clauses (In the past) Oral Presentations / Pictures 20 horas #5 Utilizar la estructura de la Voz Pasiva (Be + Past Participle) para la descripción de procesos históricos relevantes. Difficult situations Complaints and Requests Costa Rica Describing processes Describing procedures Talking about history Speeches Use of Realia

4 Passive Voice (all tenses) 12 horas Topics History //Historical Event Landmarks The use of the fax and the telephone #6 Utilizar las estructuras gramaticales del Report Speech y Quoted Speech para la narración de aquello que otros han dicho. -Reporting what others have said. -Reporting events and news -Talking on the phone -Leaving and giving messages Charades Handouts Listening Exercises 15 horas Report Speech Quoted Speech (Affirmative/Negative Statements) Requests and Messages Telephone messages #7 Utilizar las estructuras gramaticales so, too, either y neither, para la formulación de opiniones respecto a lo que otras personas expresan. Giving opinions Expressing agreement or disagreement : Use of readings Listening exercises Ver Cuadro de 10 horas

5 so, too, either y neither, Personal Tastes Attending the guests #8. Utilizar las estructuras gramaticales gerundios e infinitivos para la descripción de actividades. Describing activities Expressing ideas and facts Gerunds and Infinitives (following prepositions, as subjects, and verbs followed by gerunds or infinitives) : Use of readings Listening exercises 12 horas Leisure activities Everyday activities