ON-HOLD MESSAGES AGENT OFFICES

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1 ON-HOLD MESSAGES AGENT OFFICES Contents (click on item to jump to page) New!...2 Agent Value... 3 Mayhem...4 Seasonal...4 Auto...5 General Auto... 5 Drivewise Claim Satisfaction Guarantee... 6 Your Choice Auto Homeowners...7 General Homeowners... 7 Your Choice Home... 8 Bundle & Save... 8 Power Sports... 9 Renters Financial Business/Commercial Community Involvement General Teen Safe Driving CAT Customer Services Additional Protection Identity Restoration Fire Safety Rental Car Reimbursement Good Hands SM Roadside Assistance State Specific Messages Multicultural African American LGBTQ Hispanic Korean Vietnamese Polish Buffer Messages FIN Allstate Insurance Company 03/14

2 NEW MESSAGES < Return to index NEW! Drivewise 1.5 (KY, MT) Good drivers cost everyone less. Allstate thinks they should be rewarded. That s why we re introducing Drivewise. Just plug in the Drivewise device, drive safely, and get the rewards you deserve. The safer you drive, the more you earn you can earn a check every six months for your good driving behavior. So ask [insert agent name] about Drivewise when they return to the line. You ll get 10% of your premium back just for getting started. CLAIM SATISFACTION GUARANTEE (not available in AK, CA, FL, HI, KY, MD, NC, ND, NH, WA) Only Allstate guarantees your auto claims experience will be fast, fair and hassle-free or you ll get your money back; No questions asked. The Claim Satisfaction Guarantee is another way Allstate is changing car insurance, for good. SAFE DRIVER REWARDS GENERIC Nobody rewards safe drivers better than Allstate. To make sure you re getting the savings you deserve, ask your Allstate Agent [INSERT AGENT NAME] about Safe Driver Rewards. It s another way Allstate is changing car insurance, for good. SAFE DRIVER REWARDS DETAILED (not available in CA, MA, NC, ND, NY, SD) Nobody rewards safe drivers better Allstate, from safe-driver discounts to bonus checks and shrinking deductibles. To make sure you re getting the savings you deserve, ask your Allstate Agent [INSERT AGENT NAME] about Safe Driver Rewards. It s another way Allstate is changing car insurance, for good. QUICKFOTO CLAIM SM (AK, AZ, AR,NV, NM, OK, UT, LA, MS, KY, TN, TX, HI, WA, OR, ID) The only way to make a car insurance claim good is to make it quick. That s why Allstate introduced the new QuickFoto Claim. Just take photos of your car s minor damage on your phone and upload them to Allstate for a quicker estimate, quicker payment and quicker back to normal.. FIN Allstate Insurance Company 03/14 2

3 GENERAL MESSAGES < Return to index AGENT VALUE Face-to-face When you re protecting the things that are most important to you your car, your home, your family there s no substitute for talking to someone face-to-face. And if something bad were to happen, you would want someone to be there. Your Allstate Agent [insert name] will take the time to help you find the insurance products to meet your individual needs. Life Changes In the last year have you gotten married? Changed jobs? Moved? Even if you don t think anything has changed, there could still be something that affects your coverage. Because a lot can happen in a year and it s important for your insurance to keep up. Ask your Allstate Agent for a free Annual Insurance Review today. More Than An Insurance Agent We all know you can t predict the unexpected, but you can plan for it with your Allstate Agent. Your agent [INSERT AGENT NAME] is here to help make sure you have the protection you need for your car, home, identity and more. Because these days, you don t just need an insurance agent you need an Allstate Agent. Save You A Bundle You may think that having an insurance agent costs you more money. But an Allstate Agent can save you a bundle, by helping you get all the discounts you deserve. Discounts for safe driving, antilock brakes, owning a new car, paying electronically, having more than one policy and more. In fact, we offer more than thirty different car and home insurance discounts. Ask your Allstate Agent, <Agent Name> for more information when we return. Good Life Allstate believes you shouldn t wait for something bad to happen to do something good. It s why your agent is always here to help make sure you have the protection you need for your car, home, and most importantly, your loved ones. Because while you can t always predict the unexpected, you can prepare for it with your Allstate Agent. Local Insurance Advice Because your Allstate Agent [INSERT AGENT NAME] lives and works here in the same area you do, they can offer you all sorts of local insurance advice. They re familiar with the risks in the area and know what you need to be protected. Thanks for holding someone will be with you shortly. FIN Allstate Insurance Company 03/14 3

4 MAYHEM Bumper Stickers Thanks for calling. We ll be with you shortly. Nobody protects you from mayhem like Allstate. Mayhem: I m that guy with a bunch of bumper stickers. I d rather be driving a golf ball, but I m going to buy American-made products with my 5th grade Honor Student. And if you can read these stickers, you re driving too close. So when I brake for a dog [CAR CRASH SFX] [CAR HORN HONK SFX] happens. So get Allstate. Where agents help keep you protected from mayhem like me. Snow Thanks for calling. We ll be with you shortly. Nobody protects you from mayhem like Allstate. Mayhem: I m a fresh coat of snow. And I m great at covering things. Like this big, gnarly rock on your favorite snowmobile trail. Come on through. It s clear. [SNOWMOBILE HITTING ROCK] And your cut-rate insurance might not cover the things I covered. So get Allstate. Where agents help keep you protected from mayhem like me. Pollen Thanks for calling. We ll be with you shortly. Nobody protects you from mayhem like Allstate. Mayhem: I m pollen. You can t always see me, but you can feel me. (Sinister whisper) I m everywhere. Like right now, you re driving, and I m riding shotgun in your sinuses. [CONSECUTIVE SNEEZE ATTACK SFX] And your eyes are really watering. You probably can t even see that stop sign. [CAR CRASH SFX] And if you ve got cut-rate insurance, your repair bill might be nothing to sneeze at. So get Allstate. Where agents help keep you protected from mayhem like me. Texter Thanks for calling. We ll be with you shortly. Nobody protects you from mayhem like Allstate. Mayhem: I m a texting driver on the highway. I m paying more attention to my L-O-Ls and T-T-Y-Ls than to the C-A-R that I m about to H-I-T. [CAR CRASH SFX] Bummer. Now you re all sad face, cause with cut-rate insurance, this damage could be on Y-O-U. So get Allstate. Where agents help keep you protected from mayhem like me. SEASONAL Back to School Back to school costs adding up? Talk to your Allstate Agent [INSERT AGENT NAME] about a free insurance review. This quick and easy review can help make sure you have the right coverage for your needs today and could even uncover new ways to save! Thanks for holding. We ll be with you shortly. Fall/Winter Saving for the approaching holidays? Then talk to your Allstate Agent [INSERT AGENT NAME] about a free insurance review. This quick and easy review can help make sure you have the right coverage for your needs today and could even uncover new ways to save! Thanks for holding. We ll be with you shortly. Weather Alerts-Fall You might not think of fall as severe weather season, but the truth is, severe weather can strike any time of year. That s why it s important to be prepared. Ask your Allstate Agent [INSERT AGENT NAME] about free Allstate Weather Alerts and always know when storms are headed your way. Thanks for holding. We ll be with you shortly. FIN Allstate Insurance Company 03/14 4

5 Auto General Auto How much coverage is enough? There are so many questions to consider when choosing the right auto insurance. Liability coverage? Comprehensive? Rental Coverage? How much coverage is enough? Your Allstate Agent, [insert agent name], can help you make sure you re getting the protection that is right for you. When it comes to helping you determine your auto insurance needs You re in Good Hands with Allstate. Safe Drivers Save 45% or More Are you a safe driver? If so, be sure to talk to your Allstate Agent [INSERT AGENT NAME] about how much you can save on car insurance. Safe drivers can save 45% or more on the quality protection you ve come to expect from Allstate. Thanks for calling we ll be with you shortly. Multiple discounts Allstate now offers more ways to save than ever before. Good student discounts, discounts for safe drivers, new car discount, and many more. If you qualify, your Allstate Agent, [insert name], can help keep your money where it belongs in your pocket. When it comes to helping you save on your auto insurance needs You re in Good Hands with Allstate. Early Signing Discount Some people think you have to wait for your current car insurance to expire before switching policies but the truth is, you should talk to Allstate Agent [INSERT AGENT NAME] about switching now. Because with the Allstate Early Signing Discount, you ll save up to 10% when you sign up today. Good Student Discount Allstate believes good grades deserve to be rewarded. So if you have a student in your home with a B average or better, talk to your Allstate Agent [INSERT AGENT NAME] about the Good Student Discount on car insurance today. Thanks for calling we ll be with you shortly. New Car Discount If you own a brand new car or if you re thinking about buying one, your Allstate Agent, [insert name], may be able to help save you money with a New Car Discount. If you qualify, you could save big. Ask your Allstate Agent for more information. When it comes to helping you save on your auto insurance needs You re in Good Hands with Allstate. Safe Driver Discount It always pays to be a safe driver with Allstate. That s why we offer a safe driver discount for drivers with a clean driving record. You could save big on your premium. To see if you qualify for the Safe Driver Discount, just ask your Allstate Agent, [insert name]. When it comes to rewarding people who drive safely You re in Good Hands with Allstate. Drivewise Drivewise 1.0 (AK, AZ, CO, CT, FL, IL, IN, MD, MI, MN, MO, NJ, NV, NY, OH, OK, OR, PA, TN, UT, WA) Good drivers cost everyone less. Allstate thinks they should pay less. That s why we re introducing Drivewise. Just plug in the Drivewise device, drive safely, and get the rewards you deserve. The better you drive, the more you save up to 30%. So ask [insert agent name] about Drivewise when they return to your call. You ll save 10% or more just for signing up! FIN Allstate Insurance Company 03/14 5

6 Drivewise 1.0 New Jersey (NJ) Good drivers cost everyone less. Allstate thinks they should pay less. That s why we re introducing Drivewise. Just plug in the Drivewise device, drive safely, and get the rewards you deserve. The better you drive, the more you save up to 30%. So ask [insert agent name] about Drivewise when they return to your call. You ll save 15% just for signing up! Drivewise 1.5 (KY, MT) Good drivers cost everyone less. Allstate thinks they should be rewarded. That s why we re introducing Drivewise. Just plug in the Drivewise device, drive safely, and get the rewards you deserve. The safer you drive, the more you earn you can earn a check every six months for your good driving behavior. So ask [insert agent name] about Drivewise when they return to the line. You ll get 10% of your premium back just for getting started! Claim Satisfaction Guarantee (not available in AK, CA, FL, HI, KY, MD, NC, ND, NH, WA) Only Allstate guarantees your auto claims experience will be fast, fair and hassle-free or you ll get your money back; No questions asked. The Claim Satisfaction Guarantee is another way Allstate is changing car insurance, for good. Safe Driver Rewards Generic Nobody rewards safe drivers better than Allstate. To make sure you re getting the savings you deserve, ask your Allstate Agent [INSERT AGENT NAME] about Safe Driver Rewards. It s another way Allstate is changing car insurance, for good. Safe Driver Rewards Detailed (not available in CA, MA, NC, ND, NY, SD) Nobody rewards safe drivers better Allstate, from safe-driver discounts to bonus checks and shrinking deductibles. To make sure you re getting the savings you deserve, ask your Allstate Agent [INSERT AGENT NAME] about Safe Driver Rewards. It s another way Allstate is changing car insurance, for good. Your Choice Auto YCA Deductible Rewards (not available in CA, NC, ND, SD) You may think that you ll have to pay your entire deductible if you have an accident. But at Allstate, you could pay zero. Because Allstate gives you a hundred dollars off your deductible, the day you sign up for Deductible Rewards. Then another hundred off every year you don t have an accident. Let the Good Hands reward your safe driving with a deductible that goes way. Ask your Allstate Agent, <Agent Name> for more information about Deductible Rewards or Your Choice Auto when we return. YCA Safe Driving Bonus Check (not available in CA, MA, NC, ND, NY, SD) You may think you get nothing for driving safely. But at Allstate, you can get a check in the mail twice a year, every year you don t have an accident. The Safe Driving Bonus Check. Only from Allstate. Ask your Allstate Agent, <Agent Name> for more information about the Safe Driving Bonus Check or Your Choice Auto when we return. YCA Accident Forgiveness (not available in CA, NC, ND,SD) You may think your rates will go up just because of an accident. But they won t if you get Allstate Accident Forgiveness. It starts the day you sign up. Ask your Allstate Agent, <Agent Name> for more information when we return. YCA New Car Replacement (not available in CA, NC, ND,SD) If your new car is totaled, will your insurance company replace it? Maybe not. Often, you ll get a check for less than you paid. Unless you have Allstate New Car Replacement. Allstate will give you a check to cover the full replacement cost. Is your car less than three years old? Put it in Good Hands. Ask your Allstate Agent, <Agent Name> for more information about New Car Replacement or Your Choice Auto when we return. FIN Allstate Insurance Company 03/14 6

7 HOMEOWNERS General Homeowners The Right Protection (not available in CA, FL, MA) There s no better place than the one you call home. It s where memories are made and futures are planned. Doesn t your home deserve the right protection? So talk to your Allstate Agent [INSERT AGENT NAME] about home insurance today, (SFX: DOORBELL) and let the Good Life in. Love to Call Home (not available in CA, FL, MA) Help protect the place you and your family love to call home with Allstate Home Insurance. Your Allstate Agent can help you get the coverage you need to protect what matters most. So talk to your Allstate Agent [INSERT AGENT NAME] about home insurance today, (SFX: DOORBELL) and let the Good Life in. House & Home-Curb Appeal (AL, AZ, AK, CO, GA, ID, IL, IN, IA, KS, MD, MI, MS, MT, MN, NE,NJ, NY, OH, OR, PA, RI, SC, TN, TX, VA, WV, WI) It s always good to be home. So protect it with Allstate House and Home Insurance. Get a custom-built homeowner s policy for your most valuable investment. Now that s coverage with curb appeal. So talk to your Allstate Agent [INSERT AGENT NAME] about home insurance today, (SFX: DOORBELL) and let the Good Life in. Searching for Homeowners (not available in CA, FL, MA) Searching for the right homeowners insurance for you and your family? Your Allstate Agent, [insert name], can help you understand all your options so you get the coverage that is ideal for you. You may also be eligible for discounts. When it comes to helping protect your home You re in Good Hands with Allstate. New Home Discount Building a new home can be a real test of your patience, your will and your checkbook. There are lots of decisions to make, and your Allstate Agent can help you take the guesswork out of choosing homeowners insurance that s right for you. You may qualify for discounts you didn t even know about. Talk to your Allstate Agent, [insert name], today. When it comes to helping you save on your homeowners insurance You re In Good Hands With Allstate. Interior walls, appliances, and cabinetry (not available in NY) Building a new home can be a real test of your patience, your will and your checkbook. There are lots of decisions to make, and your Whether you live in a condo, or apartment, did you know that it s up to you to insure your personal belongings? And if you own your unit and something should happen, you may be responsible for other things like interior walls, appliances, and cabinetry as well. So without the right coverage, the money to repair or replace items like these could come out of your pocket. When we come back, ask your Allstate Agent [inset name] for ways to help make sure you re covered. Interior walls, appliances, and cabinetry (NY only) Whether you live in a condo, co-op or apartment, did you know that it s up to you to insure your personal belongings? And if you own your unit and something should happen, you may be responsible for other things like interior walls, appliances, and cabinetry as well. So without the right coverage, the money to repair or replace items like these could come out of your pocket. When we come back, ask your Allstate Agent [inset name] for ways to help make sure you re covered. FIN Allstate Insurance Company 03/14 7

8 Your Choice Home File claim Claim RateGuard SM (AR, CO, IA, ID, IN, KS, KY, MI, MO, NE, NH, NM, OH, OR, SC, TN, TX, WA, WV) Your home is likely your biggest investment, help protect it with Allstate Your Choice Home. Ask your Allstate Agent, [insert name], about features like Claim RateGuard, so your rates won t go up just because you file a claim. Protecting you like never before. Features require purchase of an optional package and are subject to terms, conditions and availability. Claim RateGuard applies to one claim every five years. Thanks for holding. 5% off Claim RateGuard SM (AR, CO, IA, ID, IN, KS, KY, MI, MO, NE, NH, NM, OH, OR, SC, TN, TX, WA, WV) Your home is likely your biggest investment, help protect it with Allstate Your Choice Home. Ask your Allstate Agent, [insert name], about our new exclusive features like Claim-Free Bonus where you can receive up to 5% toward your renewal premium for being claim-free for 12 months. Rewarding you like never before. Thank you for holding. Finding The Right Home (AR, CO, IA, ID, IN, KS, KY, MI, MO, NE, NH, NM, OH, OR, SC, TN, TX, WA, WV) Finding the right home can be a challenge. Finding the right insurance can be easy. Allstate Your Choice Home offers exclusive features that protect you like never before. Ask your Allstate Agent, [insert name], for details. We ll be with you in a moment. Whole New Kind Of Protection (AR, CO, IA, ID, IN, KS, KY, MI, MO, NC, NE, NH, NM, OH, OR, SC, TN, TX, WA, WV) Your home is likely your biggest investment; help protect it with Allstate Your Choice Home. Ask your Allstate Agent, [insert name], about Allstate Your Choice Home exclusive features that can protect you like never before. Thanks for holding. Bundle & Save Protect more/save more (not available in CA, FL, MA) Some people think Allstate only protects your car. But Allstate can also protect your home or apartment. As well as your boat, motorcycle, RV, and snowmobile. Even your retirement and your life. The more of your world you put in Good Hands, the more you can save. Ask your Allstate Agent, <Agent Name> for more information when we return. Auto/Home (not available in CA, FL, MA) Life is complicated enough. Let us help you simplify it. If you are an existing Allstate auto policy customer and you add homeowners insurance, our multi-policy discount could save you money. Plus you ll simplify your life by only dealing with one agency and enjoy greater peace of mind knowing Allstate is protecting your car and home. Ask your Allstate Agent, [insert name], for more information. Insurance and discounts are subject to availability and qualifications. Auto + Home = Savings (not available in CA, FL, MA) Allstate has more ways to save than ever before. Whether you ve just moved into a new house or lived in your home for years, combine your home insurance with your auto insurance and save. Talk to your Allstate Agent, [insert name], today. When it comes to helping you save on your insurance You re in Good Hands with Allstate. Auto/Life Discount (not available in VA) Life can be unpredictable. But, we can help you protect your family with life insurance from Allstate. Getting life insurance is easier than you think. And now, with the Allstate Auto/Life Discount if you buy any life policy through from us, we ll give you a discount on your Allstate auto insurance. Ask your Allstate Agent, [insert agent name], how much you could save when we return. FIN Allstate Insurance Company 03/14 8

9 POWER SPORTS You re Never Too Old To Play (not available in NJ) Your toys may change as you get older. But there s still a kid in you who wants to forget the demands of everyday life and go out and have fun. With Allstate Power Sports Insurance TM, we ll help you protect your grown-up toys like boats, motorcycles, ATVs or other vehicles so you can focus on other things like where to drop the anchor for the night. Ask your Allstate Agent [insert name] for more details when we come back. You re Never Too Old To Play (NJ only) Your toys may change as you get older. But there s still a kid in you who wants to forget the demands of everyday life and go out and have fun. With Allstate Power Sports InsuranceTM, we ll help you protect your grown-up toys like boats, motorcycles or other vehicles so you can focus on other things like where to drop the anchor for the night. Ask your Allstate Agent [insert name] for more details when we come back. Toys You Love To Ride (not available in NJ) Whether it s a motorcycle, boat, personal watercraft, snowmobile, motor home or ATV, Allstate takes pride in insuring vehicles that make your heart race. Ask your Allstate Agent [insert name] for more information on affordable protection for the toys you love to ride. Toys You Love To Ride (NJ only) Whether it s a motorcycle, boat, personal watercraft or motor home, Allstate takes pride in insuring vehicles that make your heart race. Ask your Allstate Agent [insert name] for more information on affordable protection for the toys you love to ride. Motorcycle Most motorcycle insurance costs about the same. What s not the same, is the coverage. Get the Allstate protection you need for a price you can afford. Combine your car and bike and save even more. Ask your Allstate Agent, [insert agent name], for more information when we return. RENTERS INSURANCE After the Fire After the fire is not the time to find out your landlord s insurance doesn t cover your stuff. Good thing Allstate Renters Insurance is more affordable than you might think. So talk to your Allstate Agent [INSERT AGENT NAME] about Renters Insurance now. Landlord s Insurance Did you know less than half of renters have renters insurance? Don t assume your landlord s insurance will cover your stuff because in most cases it won t. Be smart and talk to your Allstate Agent [INSERT AGENT NAME] about renters insurance now. You ll be glad you did. Source: Thieves Don t Care Thieves don t care whether you own or rent. They just want the stuff inside. That s why renters insurance is an important way to protect your belongings. We offer renters insurance to help you prepare for the unexpected. Talk to your Allstate Agent [INSERT AGENT NAME] about Renters Insurance now. Flood If your upstairs neighbor s fish tank cracks and water rushes down to your apartment is your stuff covered? It can be, with Allstate Renters Insurance. The average renter has around $30,000 worth of stuff. Talk to your Allstate Agent to find out how much yours is worth. FIN Allstate Insurance Company 03/14 9

10 Digital Locker Can you make a mental list of everything in your home? No? Well with Allstate s free Digital Locker app, you can keep an inventory of all your things. Which can come in handy in case you ever need to file a claim. Talk to your Allstate Agent [INSERT AGENT NAME] about Digital Locker now. FINANCIAL Retirement General (EA/EFS/PFR) No matter where you are or what you ve saved, Allstate offers retirement strategies that may work for you. When we return, ask your Allstate Agent, [insert agent name], about retirement options that offer income that will last a lifetime and schedule a complimentary review of your retirement strategy and goals. Retirement IRA (EA/EFS/PFR) Are you ready for retirement? IRAs can offer tax advantages to help your retirement savings work harder over time. When we return, ask your Allstate Financial Professional about opening a traditional or Roth IRA, combining existing IRAs, or rolling over your 401(k) into an IRA. Schedule a complimentary review of your retirement strategy and goals today. Retirement Annuities (EA/EFS/PFR) Nobody wants to be forced to go back to work after they retire. That s why our agency offers unique and simple retirement strategies to help you reach your goals. An annuity, when included as part of a balanced retirement portfolio, can provide an income stream you can t outlive, so you can worry less. When we return ask your Allstate Agent, [insert agent name], about how an annuity may fit into your retirement portfolio and schedule a complimentary review of your retirement strategy. Life Would you like to help secure your family s future today? Allstate offers term life insurance that can help provide simple and affordable protection for the ones you love. Ask your Allstate Personal Financial Representative, [insert EFS/PFR name] about a complimentary Life Insurance Coverage Checkup when we return. Changing Needs (EA/EFS/PFR) Are you newly married or a new parent? Buying a house? Changing or leaving your job? Whatever you need to protect or prepare for Allstate can help you create a strategy for the future, including a plan to protect the big things in life, like your family and your retirement. Start planning today. Ask your Allstate Agent, [insert agent name], for more information when we return. General (EA/EFS/PFR) You may think of Allstate for auto and property insurance, but we do more than safeguard your possessions. We can help you create a strategy for the future, including life insurance and annuities to protect the most important things in life, like your family and your retirement. Ask your Allstate Agent, [insert agent name], for more information when we return. BUSINESS/COMMERCIAL INSURANCE 200,000 companies Let Allstate help keep your business protected. Quality. Service. Strong protection. Competitive rates. That s why over 200,000 companies choose Allstate Business Insurance to insure their business vehicles. If you depend on your vehicles whether it s one or many Allstate Business Insurance can help keep your business up and running more affordably than you might think. Talk to your Allstate Agent, [insert name], about Allstate Business Insurance when we return. Insurance is subject to availability and qualifications. FIN Allstate Insurance Company 03/14 10

11 Without your vehicle Running a small business is hard enough. But what if you had to run yours without your vehicle? Fact is, without your vehicle, your business could be going nowhere. Insuring your business is serious business. Find out more by asking your Allstate Agent, [insert name]. Are you in Good Hands?. Small business owners like you It s not just any business, it s your business. Allstate has the right coverage to take care of it. Small business is who we are, it s what we know, it s the place we come from every day. It all starts with an agent like [insert name], a small business owner like you. Someone who understands how much hard work goes into every success, and who ll be there to help protect all that you ve earned. COMMUNITY INVOLVEMENT General Community Involvement At Allstate, our commitment to community involvement is a natural extension of what we do everyday for our customers. For more than 80 years, we ve helped protect what s important to them and make their lives and their communities more secure. In 2010, our foundation and company together with our employees and agency owners contributed more than thirty million dollars to community programs. You can count on the Good Hands people to be hands on in your neighborhood. To learn more, visit Allstate dot com social responsibility. Domestic Violence Awareness Domestic violence affects one in four women during their lifetime. The Allstate Foundation is using the same skills and resources our agents use everyday to help domestic violence survivors build their financial future and break the cycle of violence. Since 2005, the Good Hands have provided financial education to more than 50,000 survivors across the country and given them the help they so desperately need. To learn more, visit Allstate Foundation dot org. Volunteerism Every week, Allstate employees volunteer in soup kitchens, teach children about business and the economy, clean up parks, paint schools and help run fundraising events. Collectively, they donate more than one hundred eighty thousand hours of service each year. It s just one way the Good Hands people give back to our local communities. To learn more, visit Allstate dot com social responsibility. Teen Safe Driving Teen Driving Program The Allstate Teen Driving Program gives teens a fun way to learn how to be safer drivers. And it rewards them for it, too! Teens who register participate in online driving experiences that help make them smarter drivers. They also get rewards for completing a Parent-Teen Driving Promise and each of the additional driving games. Plus, there s no cost to participate. Register today at Texting and driving Think texting while driving is no big deal? Think again. Did you know that texting and driving takes your eyes off the road for an average of 5 seconds? At 55 mph, that s like driving the length of a football field completely blind.* Or that texting and driving is like driving after drinking 4 bottles of beer?** For more information on the dangers of texting and driving, go to allstate.com/teen. Sources: * Virginia Tech Transportation Institute 2009 ** A comparison of the Cell Phone Driver and the Drunk Driver FIN Allstate Insurance Company 03/14 11

12 Save 11 Motor vehicle crashes are the number one killer of teens in the United States. In fact, an average of 11 teens die in car crashes each day. But you can help stop teen driving deaths by supporting stronger teen driving laws. Visit FACEBOOK DOT COM SLASH SAVE ELEVEN to contact your legislators and invite family and friends to do the same. You just might save a life. Graduated driver licensing Graduated driver licensing laws put limits on teen driving so kids can gain experience safely. When states have implemented comprehensive graduated driver licensing laws, the number of fatal crashes among 16-year-olds has fallen by almost 43%.* Find out what the graduated drivers license laws are in your state at allstate.com/teen. Help enforce them and if they aren t strong enough, ask your legislator to strengthen them. Source: http: Distracted driving Not drugs. Not alcohol. Driver error was the number one cause of fatal car crashes involving 16- and 17-year-old drivers according to a recent study. Limiting the number of passengers and discouraging distractions like talking on the phone, sending text messages and changing music on the radio or MP3 player can help keep teen drivers safe. For more tips and resources to help promote safe teen driving in your community, go to allstate.com/teen. Ask me for more resources that can help stop this killer in its tracks. 100 deadliest days The 100 deadliest days for teen driving are Memorial Day through Labor Day. Allstate believes there are things we can all do to help make this summer safer. Go to allstate.com/teen for helpful tips and resources to keep your teen safe. Source: The Numbers Did you know that motor vehicle crashes is the leading cause of teen deaths? Each year, over 3,000* young people go out for a drive and never come back and another 450,000**are injured in auto crashes. Allstate believes there numbers are simply unacceptable. Help promote safer teen driving in your community. For tips and resources, go to allstate.com/teen. Ask me for tips and resources that can help end this deadly epidemic. Sources: * ** CAT Flood Did you know that most homeowners insurance policies don t cover your home or belongings from damage due to flooding? You can help protect your home and its contents with a flood insurance policy from the National Flood Insurance Program. When you choose Allstate to administer your flood insurance, you ll get the service and convenience you expect from an industry leader. And the extra peace of mind costs less than you might think. Ask your Allstate Agent for more information when we return. General preparedness Hard at work Thank you for your call. Due to the recent storm, I am currently helping other policyholders get back on their feet as quickly as possible. Whether you need help filing a claim or just someone to talk to, you can count on me. You should never have to face a storm alone. I ll be with you shortly. FIN Allstate Insurance Company 03/14 12

13 Change life in an instant A natural disaster can change life in an instant. The loss of property can be devastating. Having a record of what you own can help simplify the process of sorting through damaged items if you ever need to make a claim. The best time to plan and prepare for the unexpected is now. Are you ready? Talk to your Allstate [only FL: Castle Key/only NJ: New Jersey] representative, [insert name], about tips on conducting a home inventory. Hurricanes Emergency supply kit Sleeping bag, flashlight, a three-day supply of drinking water. This isn t a list of camping supplies. They are items you may want to include in your emergency supply kit in case of a hurricane. Are you and your family ready? Ask your Allstate [only FL: Castle Key/only NJ: New Jersey] representative, [insert name], for tips on how you can start preparing for a hurricane today. Reduce the damage It s hurricane season again; and now is the time to get ready. With the right kind of preparation, you can help reduce the damage that a hurricane might cause. Talk with your Allstate [only FL: Castle Key/only NJ: New Jersey] representative, [insert name], today about steps you can take to help better protect yourself, your family and your property or visit allstate.com/getready. Tornados More than 1,000 tornados each year Each year more than 1,000 tornados hit the U.S. Did you know that a tornado can strike in any state? There are steps you can take to help prepare yourself, your family, and your property. Ask your Allstate [only FL: Castle Key/only NJ: New Jersey] representative, [insert name], for important tips on what you can do to better prepare for a tornado today. Wildfires Every state experienced devastating wildfire A wildfire can strike anywhere. In fact, every state in the U.S. has experienced a devastating wildfire. Would you know what to do if a wildfire strikes in your area? There are steps you can take now that may help minimize damage to your property. Ask your Allstate [only FL: Castle Key/only NJ: New Jersey] representative, [insert name], for tips on how you can start preparing for a wildfire today. CUSTOMER SERVICES Payment options ebill Want to save time... and trees? Go paperless with electronic billing. When your Allstate ebill is ready, we ll send you an . Then just log on to allstate.com to view your bill and, if you wish, simply click to pay. It s easy and convenient. To enroll in Allstate ebill, visit allstate.com/ebill. Or ask your Allstate Agent, [insert name], for more details. No stamps. No envelopes Life just got a whole lot simpler. Not only can you view your bill online with Allstate ebill, we also offer a variety of options that make it easy to pay your bill where, when and how you choose. No stamps. No envelopes. Just convenience. Log on to the Customer Care Center at allstate.com for more details. Or ask your Allstate Agent, [insert name], for assistance when we return. echeck Like to pay by check, but don t like the hassle of driving to the post office or dropping it by your Allstate Agency? Now you can pay by Electronic Check. With echeck, you simply provide your checking account information to your Allstate Agent. Your information can also be saved for future echeck payments for even greater convenience. Ask your Allstate Agent, [insert name], for more details when we return. FIN Allstate Insurance Company 03/14 13

14 Allstate Easy Pay Plan Discount Now, making your insurance payment can actually be rewarding! 0With the Allstate Easy Pay Plan, you can have your insurance payments automatically withdrawn from your checking or savings account. You decide when to pay and whether you pay monthly or all at once. The best part? You can save up to 5% on your bill, depending on your state. Your Allstate Agent, [insert name], will be glad to help you get started today. Allstate Easy Pay Plan No Discount (only CA, ND, SD) Now, making your insurance payment can be easier than ever! With the Allstate Easy Pay Plan, you can have your insurance payments automatically withdrawn from your checking or savings account. And you decide when to pay and whether you pay monthly or all at once. It s just one way Allstate lets you pay how, when and where you choose. Your Allstate Agent, [insert name], will be happy to help you get started today. Pay by phone Did you know you could pay your Allstate bill by phone with a credit or debit card or with funds coming directly from your bank account? Just call Allstate. Your Allstate Agent, [insert agent name], will be happy to provide more details. Customer Feedback A way to improve your experience Your complete satisfaction is very important to us and we re continuously looking for ways to improve your experience. Once we re back on the line, please let us know what we can do to ensure that you are so satisfied you would be willing to refer our agency to your friends and family. Thank you for calling Allstate. Website Life s busy enough. That s why Allstate offers a variety of easy, convenient ways to manage your policies. Whether you want to make a claim, a one-time online payment, set up an automatic payment plan or check the status of a claim, you can 24-hours-a-day, seven days-a-week at allstate.com. Make life easier and register today to manage your account online at allstate.com, or ask your Allstate Agent, [insert name], for more information. Allstate Mobile Need your insurance on the go? Now you can access your coverage wherever you are with the free Allstate Mobile phone app. With Allstate Mobile you can pay your bill, find an agent, view your policy information and start or track a claim. Accident support tools are also available to help you record important details at the scene. Allstate Mobile download it at allstate.com. Ask your Allstate Agent, <Agent Name> for more information when we return. Contact Information If your contact information such as your address has changed, please let us know how it s changed. We want to make sure you receive the information you need, when you need it. Thanks for being in Good Hands with Allstate. ADDITIONAL PROTECTION Identity Restoration We want you to be well protected against an all too common problem identity theft. Don t wait until you ve already become a victim of identity theft. Ask your Allstate Agent, [insert name], for Allstate s Identity Restoration coverage before it s too late. Fire Safety An ounce of prevention is worth a pound of cure. Allstate believes in prevention, so we ve created a fire safety brochure that you can receive free by just asking your Allstate Agent, [insert name]. Remember, fire can destroy precious photographs, important documents, and anything that we value in our home. Get your free brochure with valuable fire safety tips today. FIN Allstate Insurance Company 03/14 14

15 Rental Car Reimbursement Did you know that the average rental car costs around $30 per day and is typically needed for two weeks? This could result in outof-pocket expenses of $420 or more if your car is stolen or involved in an accident. That s why you should consider Rental. Reimbursement Coverage This coverage can help reimburse you for the cost of renting a car while yours is being repaired due to a covered collision or comprehensive loss. And you ll be surprised at just how affordable it can be. Ask your Allstate Agent, <Agent Name> for more information when we return. Good Hands SM Roadside Assistance Flat tire. An overheated engine. An empty gas tank. There s mayhem on the road. That s why you need roadside assistance you can count on. It s free to join; open to everyone not just Allstate customers, and you don t pay a dime until you use it. Ask about Good Hands Roadside today. STATE SPECIFIC MESSAGES New York NY Fraud Did you know that according to the Insurance Information Institute, no-fault auto accident fraud cost New Yorkers nearly a quarter of a billion in higher premiums last year? The criminals taking unfair advantage of New York s broken no-fault laws are imposing a fraud tax on honest, hard working New Yorkers like you by gaming the auto insurance system. You can help by asking your lawmakers to enact comprehensive, meaningful no-fault insurance reform. To learn more or contact your local representatives, please visit FRAUD COSTS NY at Costs New York.com. New Jersey NJ Referral Rewards At Allstate New Jersey, we truly appreciate your business. So to thank you, we offer a Referral Rewards program. Here s how it At Allstate New Jersey, we truly appreciate your business. So to thank you, we offer a Referral Rewards program. Here s how it works just refer a friend or family member to us for a new auto policy. Once they sign up, you ll receive $75 off your next renewal premium. And the more people you refer, the more rewards you can bank toward future renewal premiums. Your Allstate New Jersey Agent, [insert agent name], will be happy to tell you more about Referral Rewards when we return. Massachusetts Good Deal for Less Money Before car insurance deregulation, Massachusetts drivers paid the 6th highest auto rates in the nation. But now Allstate can help Bay State drivers get a good deal for less money. Across the country, drivers who switched saved an average of $348 a year. You can also get a Safe Driving Bonus Check every 6 months you re accident-free. When we come back on the line, ask [insert name], how much you can save. Illinois Hometown Allstate has been proud to call Chicagoland home for over 80 years. What began as a booth in a downtown department store has grown to over 9,000 employees across Chicagoland, and 9,000 agents across the country, including your agent [INSERT AGENT NAME]. Thanks for holding. We ll be with you shortly. MULTICULTURAL African American Tom Joyner-Quotes For Education (not available in not in AK, ME, MA, NY, NC, ND, UT) Hi, this is Tom Joyner and, if you know me, you know that when it comes to historically black colleges and universities, I represent. And now, Thanks to Allstate so can you. Here s how. First get an insurance quote from now through November 30 and Allstate will donate $10 to the Tom Joyner Foundation to support HBCU students. Then vote for your favorite HBCU and your school could win $50,000 from Allstate. It s quick and easy and it could really help. So give it up for your HBCU by quoting with an Allstate agent today. FIN Allstate Insurance Company 03/14 15

16 LGBTQ Proud To Serve Your Allstate agent [INSERT AGENT NAME] is proud to serve the LGBTQ community. Protect all that s good in your life. Call or stop by with your partner to get the protection you need for your car, home, boat, motorcycle and much more. At Allstate, we believe that everyone deserves to be in good hands SM. Every Month June is officially LGBTQ Pride Month. But at this office, every month is Pride Month. Your agent, [INSERT NAME HERE], is happy to help you get the protection you need for you and your partner. Because at Allstate, we believe that everyone deserves to be in good hands SM. HISPANIC LOS ADOLESCENTES Y LA SEGURIDAD AL MANEJAR Las cifras Sabías tu que los choques de vehículos causados por conductores adolescentes son la causa principal de muertes de adolescentes? Cada año, casi 4,000 adolescentes salen a dar un paseo y nunca regresan a sus hogares, y otros 200,000 sufren lesiones en choques automovilísticos. Sencillamente, Allstate considera que estas cifras no son aceptables. Ayuda a promover en tu comunidad el que los adolescentes manejen con seguridad. Para consejos y recursos, por favor visite allstate.com/ jovenprecavido. Consulta conmigo sobre consejos y recursos que pudiesen ayudar a terminar esta epidemia mortal. LA VENTAJA QUE OFRECE UN AGENTE Más que sencillamente un agente de seguros Un día, las cosas pueden ir de maravilla. Al día siguiente, pudiese ocurrir lo inesperado. Los agentes de Allstate saben esto muy bien, y te pueden ofrecer maneras innovadoras para ayudarte a proteger tu auto, tu identidad, tus activos, y a tu familia. Hoy día, tú necesitas más que un agente de seguros, tú necesitas a un Agente de Allstate. Su auto y su hogar pudiesen significarle Ahorros Ahora más que nunca, Allstate te ofrece muchas más maneras de ahorrar. Bien sea si te acabas de mudar a una casa nueva, o si has vivido muchos años en tu casa, combina tu seguro de tu casa con el de tu automóvil y ahorra. Consulta hoy mismo con tu Agente de Allstate, [insert name]. Para ayudarte a ahorrar en tus seguros tu estás en bunas manos con Allstate. AUTOMÓVILES Seguros para automóviles en general Hay tantas preguntas que se pueden considerar a la hora de seleccionar el seguro apropiado para un automóvil, por ejemplo, necesita cobertura para la responsabilidad legal, un seguro completo, o cobertura para vehículos de alquiler? Cuánta protección es suficiente? Su Agente de Allstate, [insert name] le puede ayudar a asegurarse que usted está adquiriendo la protección apropiada. Cuando se trata de determinar sus necesidades relacionadas con los seguros, usted está en buenas manos con Allstate. Descuento por ser dueño de un automóvil nuevo (solamente se puede utilizar si el descuento está disponible en su estado) Si usted es propietario de un automóvil nuevo, o si está pensando en adquirir uno, su Agente de Allstate podría ayudarle a ahorrar dinero con un descuento para automóviles nuevos. Si usted califica, usted podría ahorrar mucho dinero. Pídale más información a su Agente de Allstate [insert name]. Cuando se trata de ayudarle a ahorrar en sus necesidades relacionadas a los seguros de automóviles, usted está en buenas manos con Allstate. FIN Allstate Insurance Company 03/14 16

17 Descuento para buenos estudiantes (solamente se puede utilizar si el descuento está disponible en su estado) Sabía usted que las calificaciones de su hijo podrían ganar más que un reconocimiento de honores? Si en su hogar hay un buen estudiante que tiene un promedio de B o mejor, usted podría ahorrar en su seguro de automóvil. Consulte hoy mismo con su Agente de Allstate, [insert name], para ver si usted califica para el descuento para buenos estudiantes. Cuando se trata de recompensar a buenos estudiantes, usted está en buenas manos con Allstate. Sin aumentos en la tarifa Perdón de Accidentes Las tarifas del seguro no deben aumentar sencillamente porque ha ocurrido un accidente. Ahora con el Seguro de Allstate para el Perdón de Accidentes, las tarifas no tienen que aumentar. Aún si el accidente fue culpa tuya. En sólo unos momentos, tu Agente de Allstate, [insert agent name], te complacerá en proporcionarte más detalles. Esta característica es opcional y está sujeta a términos, restricciones y disponibilidad. Cada cinco segundos Descuento en el Deducible En este país, ocurre un accidente cada cinco segundos. Nosotros consideramos que los accidentes ocurren con demasiada frecuencia. Por eso, ahora tenemos recompensas para animarte a que manejes con seguridad. Con el Descuento en el Deducible SM tu puedes ganarte un descuento de $100 en tu deducible por cada año que manejes con seguridad hasta un máximo total de $500. Y es más, tú recibes el descuento de los primeros $100 el mismo día en que te inscribes. Cuando regresemos, consultes con u Agente de Allstate, [insert agent name]. Y tú estás en Buenas Manos? SM El Descuento en el Deducible se aplica a la cobertura de choques. Esta característica es opcional y está sujeta a términos, restricciones y disponibilidad. Descuento de un 5% Bono de Conductor Precavido Ahora, si tú eres un conductor precavido, Allstate te puede recompensar con el Bono de Conductor Precavido SM. Reciba un cheque hasta de un 5% de crédito si la cantidad es más de $5 por cada seis meses en que manejes precavidamente. Sólo Allstate te puede dar eso. Y esto es por encima de cualquier descuento que ya estés recibiendo. Esta característica es opcional y está sujeta a términos, restricciones y disponibilidad. El Bono de Conductor Precavido SM no aplicará después de un accidente. Cuando regresemos a la línea, consulta con tu Agente de Allstate, [insert agent name] para recibir información adicional. CASAS (Los mensajes que siguen a continuación no están disponibles en el estado de FL) Para dueños de casas Está buscando el seguro apropiado para dueño de casa para usted y su familia? Su Agente de Allstate, [insert name], le puede ayudar a entender todas las opciones para que pueda adquirir la cobertura ideal para usted. Es posible que usted sea elegible para recibir descuentos. Cuando se trata de ayudarle a proteger su hogar, usted está en buenas manos con Allstate. Para la seguridad en el hogar Allstate aprecia cualquier paso que usted tome para preservar la seguridad de su hogar y de su familia. Por eso es que le recompensamos por mantener su hogar lo más seguro posible. Usted podría ahorrar en sus primas con aparatos para la seguridad, tales como los detectores de humo y los cerrojos. Para averiguar cómo puede ahorrar dinero protegiendo su hogar, sólo pregúntele a su Agente de Allstate, [insert name]. Cuando se trata de compensar los esfuerzos de mantener un hogar seguro, usted está en buenas manos con Allstate. Descuento por tener casa nueva El construir una casa nueva hay que tomar muchas decisiones, y su Agente de Allstate le puede ayudar a seleccionar el seguro para dueño de casa apropiado. Es posible que usted califique para descuentos de los cuales usted no estaba al tanto. Hable hoy mismo con su Agente de Allstate, [insert name]. Cuando se trata de ahorrarle en su seguro de dueño de casa, usted está en buenas manos con Allstate. FIN Allstate Insurance Company 03/14 17

18 Descuento para casas y automóviles Allstate tiene más formas de ahorrarle que nunca antes. Ya sea si se acaba de mudar a una casa nueva, o si ha vivido en su casa por muchos años, combine su seguro para su casa con su seguro de automóvil y ahorre dinero. Hable hoy mismo con su Agente de Allstate, [insert name]. Cuando se trata de ayudarle a ahorrar en sus seguros, usted está en buenas manos con Allstate. SEGUROS PARA NEGOCIOS O COMERCIALES Un vehículo o una flota Tus vehículos comerciales se merecen una protección de calidad. Por eso tienes sentido elegir a Allstate. Bien sea si tienes un vehículo o una flota entera, tú puedes elegir cobertura apropiada para tus necesidades y tu presupuesto. Para más información, consulta con tu Agente de Allstate, [insert name]. Los seguros están sujetos a disponibilidad y restricciones. VIDA Seguros de Vida La mayoría de los estadounidenses posponen tomar las decisiones relacionadas a los seguros de vida hasta otro día. Sin embargo, tomar estas decisiones debe ser tan esencial para el bienestar de su familia como lo es la comida que comen, el agua que toman y el techo que les da albergue. Si sucediera lo inesperado, un seguro de vida puede ayudar a asegurar que una tragedia personal no se convierta también en una tragedia financiera. Cuando regresemos a la línea, consulte con nuestro profesional de Allstate en asuntos financieros [insert EFS/PFR name] acerca de un análisis gratuito relacionado a los seguros de vida. Jubilación Hoy día es posible que los ingresos del Seguro Social sean los ingresos más altos de la mayoría de los estadounidenses de edad mayor, pero para muchas personas jubiladas estos ingresos pudiesen no ser suficientes. Así que es una buena idea en comenzar a pensar ahora sobre los ingresos que usted necesitará una vez usted abandone la fuerza laboral. Allstate ofrece una variedad de productos financieros que le pueden ayudar a prepararse para un retiro cómodo. Cuando regresemos a la línea, consulte con nuestro profesional de Allstate en asuntos financieros [insert EFS/PFR name], para recibir más información. Necesidades cambiantes Está usted recién casado o acaba de tener un bebé? Está ahorrando para pagar estudios universitarios o para establecer fondos para su retiro? Independientemente de lo que usted necesite proteger, o del suceso para el que quiera prepararse en su vida, Allstate le ofrece una variedad de productos y servicios a precios módicos que le pueden ayudar a alcanzar sus metas financieras. Cuando regresemos a la línea, consulte con nuestro profesional de Allstate [insert EFS/PFR name], en cómo puede comenzar el proceso. General Pudiera usted beneficiarse de alguna ayuda para alcanzar sus metas financieras pero no sabe por dónde comenzar? Comience con un nombre que ya conoce... Allstate. Nosotros ofrecemos una variedad de productos y servicios que le pueden ayudar a protegerse y a prepararse para su futuro financiero. Y además, tenemos los profesionales con experiencia que usted necesita para ayudarle a decidir lo que es apropiado para usted. Cuando regresemos a la línea, consulte con nuestro profesional de Allstate en asuntos financieros [insert EFS/PFR name], para recibir más información. FIN Allstate Insurance Company 03/14 18

19 KOREAN VIETNAMESE AGENT VALUE: Local Insurance Advice AUTO: Multiple discounts POLISH RENTERS UBEZPIECZENIE DLA LOKATORÓW Czy wiesz, ew wietle bada, wykonanych ostatnio przez Independent Insurance Agents oraz Independent Brokers of America, dwie z trzech osób wynajmuj cych mieszkanie nie posiada ubezpieczenia? Dost pno ubezpieczenia oraz jego warunki s nieco inne w ka dym stanie. YOUR CHOICE AUTO SAMOCHODOWE UBEZPIECZENIA NA SAMOCHÓD W tym kraju, co 5 sekund dochodzi do wypadku. Uwa amy, e to stanowczo za cz sto. Dlatego wprowadzili my Program Obni onych Kosztów Własnych- zach caj cy do ostro nej jazdy. Obecnie mo esz otrzyma $100 odpisu ze swoich kosztów własnych za ka dy rok bezpiecznego prowadzenia samochodu do ogólnej kwoty $500. Otrzymasz $100 odpisu ju w dniu, w którym si zapiszesz. Czy znajdujesz si w Dobrych R kach? Niniejsza opcja jest nieobowi zkowa i podlega przepisom, uwarunkowaniom i ograniczeniom. Program Obni onych Kosztów Własnych odnosi si do odszkodowania powypadkowego. W stanach Nowy Jork i Pensylwania, kwota kosztów własnych nie mo e by ni sza ni $100. FIN Allstate Insurance Company 03/14 19

20 BUFFER MESSAGES Just a moment Thank you for calling Allstate. We ll be with you in just a moment. Online access Thank you for holding. Remember you can access your account online 24/7 at allstate.com. We will be with you in just a moment. Return shortly Thank you for holding. We appreciate your patience and will return to your call shortly. New Year Happy New Year! We d like to take a moment and wish you all the best in the coming year. Thanks for calling. We ll be with you shortly. Valentine s Day Don t forget Valentine s Day is this month! Allstate is proud to protect you and the ones you love. Thanks for calling. We ll be with you shortly. Fourth of July We wish you a happy 4th of July, free of unexpected fireworks. Thanks for calling. We ll be with you shortly. Summertime It s road trip season. And while your kids may be asking, Are we there yet? Allstate is asking, Are you in Good Hands yet? Thanks for calling. Labor Day This Labor Day, Allstate salutes those working for good in our communities. Because people live for good and so does Allstate. Thanks for holding. Halloween Happy Halloween! We hope your holiday is full of treats, not tricks. Thanks for calling. We ll be with you shortly. Thanksgiving This Thanksgiving, we give thanks for our tremendous customers and the great community we call home. Thanks for calling. We ll be with you shortly. Holiday Season Season s greetings! We wish you and your loved ones the happiest and safest of holidays. Thanks for calling. We ll be with you shortly. FIN Allstate Insurance Company 03/14 20

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