Gestión del Parque Informático. Symantec Altiris 7 Client Management Suite. Haciendo Visible lo Invisible. Raul Merida Servicios Profesionales

Transcripción

1 Gestión del Parque Informático Symantec Altiris 7 Client Management Suite Raul Merida Servicios Profesionales Haciendo Visible lo Invisible

2 Agenda Desafíos de TI Costes de la microinformática Gestión del ciclo de vida del Parque Informático Características de CMS Beneficios de CMS Plataforma Symantec Management Gestión Inteligente del Software Posicionamiento y Presencia de CMS Ejemplos Demo Práctica Conclusiones

3 Desafíos actuales en TI Se requiere gestionar un ambiente complejo y creciente Pronto tendremos una proyecto de migración de hardware La mesa de ayuda pasa mucho tiempo solucionando incidencias y aun no sabemos cuales aun están abiertas Creo que pago demasiadas licencias de software y aun nose si todas son utilizadas Busco una manera de gestionar mis activos, donde están localizados, como están configurados y como interactúan unos con otros La dirección impulsa la adopción de ITIL

4 Pareto aplicado a la gestión de TI 22% Hardware y Software S 78% & M + CMS Soporte y Mantenimiento Ahorros hasta 81% con CMS versus métodos manuales (Symantec Customer Study)

5 Reducción del TCO por puesto de Trabajo Cost of Managed Computers TCO of a Desktop PC with Various Levels of Management $6.000 $5,867 $5,327 $4, % $4.000 $3, 471 $2.000 $0 Unmanaged Somewhat Managed Moderately Managed Well Managed Source: Gartner: March 2008: G

6 Reducción de costes c/automatización $900 Average cost for deploying a new PC Deployment, SWD, Patching, Retirement and Packaging $800 $700 $600 $500 $400 $300 $200 $100 $882 Manual Deployment 75% $303 Automated Deployment Source: Gartner Dec 2005: G

7 Symantec Client Management Suite Client Management Suite Deployment Inventory Software Management Patch Management Remote Assistance Hardware Management Add-Ons Packaging (Wise Studio) Application Streaming Backup and Recovery Handheld Management

8 Gestión Completa del Ciclo de Vida Reportes para la planificación Transición y Migración Descubrimiento e Inventario Continuidad del Negocio ante desastres Asistencia Remota Client Management Suite Despliegue y Configuración de Sistemas Operativos Paquetización y Virtualización de aplicaciones Aplicación de Actualizaciones, parches y revisiones Distribuir Aplicaciones Instalables, Portables o Virtuales

9 CMS orientado a Servicios Altiris Client Management Suite Gestión Orientada a Servicios CMDB Solutions (Add-on) Asset Management Suite (Add-on) Infraestructura Estable Patch Management Symantec Endpoint Protection (Add-on) Automatizar Procesos Manuales Task Management and Workflow Patch Management pcanywhere Estandarizar la Infraestructura IT Deployment Solution /Symantec Ghost Software Delivery Wise Package Studio (Add-on) Visibilidad y Control Inventory and Discovery

10 Características relevantes Remote Assistance Intelligent Software and Patch Management Imaging and Deployment Altiris Client Management Suite 7 Discovery and Inventory

11 Inventario y Descubrimiento Discovery and Inventory Populates database with discoverable assets Aggregates data across environment in real time Assists with software license management Helps forecast growth requirements Results Discovery and Inventory GM Brazil > Reduced annual software license expenses by 44% within 45 days, equaling a 1,000% ROI Reed Smith > Reduced inventory time from one month to minutes

12 Captura y despliegue de Imagenes SO Imaging and Deployment Imaging and Deployment Discovery and Inventory Comprehensive deployment capabilities Image-based or scripted OS install Ongoing updates/re-provisioning Tools for hands-free and PC user personality migrations Facilitates implementation of standardized desktop configurations Reduces risks associated with desktop changes Results MedCentral > reduced deployment times from 4-8 hours per machine to one hour or less or 90% U.S. Air Force > Responded to new hardware imaging requests in 88% less time

13 Control y Actualización de Software Intelligent Software and Patch Management Intelligent Software and Patch Management Imaging and Deployment Discovery and Inventory Implements intelligent software management and delivery Distribute applications, updates, code, and files to target systems Proactively manage software updates to minimize security risks Automates patch distribution with oneclick creation of collections and policies Bandwidth-sensitive systems management for the mobile workforce and roaming worker Results City of Plano > 84% reduction in application rollout times Meijer Grocery > experienced nearly 100% success rate when patching their organization using CMS

14 Asistencia Remota Remote Assistance Remote Assistance Intelligent Software and Patch Management Remote control systems with the most connectivity options Troubleshoot and remediate system without disrupting end-users Train end-users on critical functions from anywhere Reduce helpdesk costs Give helpdesk workers remote functions at their fingertips Imaging and Deployment Discovery and Inventory Results City of Plano > Reduce off-site visits by 80% Cubist Pharmaceuticals > eliminated technician travel time and manual installation of applications

15 Beneficios de CMS Reduce the total costs of owning client systems Automate time consuming and mundane tasks Reduce costs of Deployment Management Securing Troubleshooting Gain control of IT Gain visibility into all the client systems Take action from within reports/dashboards Get information to IT and decision makers Increase Security Bring IT and business together Align process, people and technology Free IT to focus on strategic business initiatives Drive business

16 CMS7 es lo mejor de dos Grandes Symantec Symantec Ghost Most prevalent imaging in the industry Industry leading imaging and deployment Synonymous with cloning and deploying PCs pcanywhere Market share leader Remote control solution preferred by most Many connectivity features Altiris Client Management Suite 7 Symantec Ghost Imaging Foundation becomes imaging engine of choice pcanywhere replaces Carbon Copy SVS integrates into software management features Wise Toolkit comes with suite Wise Package Studio can be purchased as a CMS option Deployment Solution integrates into the Symantec Architecture Altiris Software Virtualization Solution (SVS) Flexible application virtualization solution Easier, conflict free software deployment Faster application problem resolution Wise Easy-to-use and rapid application packaging Deploy industry standard software packages Create standard corporate software packages Deployment Solution Flexible and scalable deployments Zero-touch, bare metal, and scripted deployments

17 Plataforma Symantec Management Intelligence Automation Analyze Design Suites and Solutions Client Management Suite Collect Altiris SDK Patch Management Software Virtualization Inventory Solutions Symantec Endpoint Protection Backup Executive System Recovery Publish & Orchestrate Active Directory HP OpenView Microsoft SMS Remedy Helpdesk Connect Request IT Assets Windows, Linux, Mac, Mobile Devices

18 Gestión Inteligente del Software Better Detection and Analysis Better Distribution Better Compliance Enables quick and easy software audits More accurately identifies software Understands relationships between software (e.g., suites vs. point products) Virtualizes applications on the fly Ensures distribution of the latest versions & updates Includes all pre-requisites Only downloads what s not already installed Makes sure the software stays installed Lets you simply right click to blacklist Ensures distributed applications remain installed and working

19 Gestión Inteligente del Software Data Sources SOFTWARE LIBRARY Smart Discovery Commercial Application Data SOFTWARE COMPONENT Software Type Attributes Relationships Release Files Depends upon Service Pack Update Packages Detection rule Updates Supersedes Conflicts with Manually/ Other Sources SOFTWARE CATALOG Application Conflict Wise Package Studio Dependent Update Supersedes

20 Razones para actualizar a CMS7 1 Ampliación de plataformas Windows + Mac OSX + Linux 2 Integración y consolidación de soluciones Symantec consolida las soluciones bajo una misma plataforma CMS 7, Symantec Ghost, pcanywhere, Wise, SVS, etc. 3 Automatización inteligente de procesos Tasks Servers, Workflow Services 4 Arquitectura Colaborativa Eficiencia en la integracion con AD.

21 Líder en el cuadrante magico Symantec offers the most mature client management suite Today s organizations are looking to simplify the manageability and increase the security of their computing environment so that users have a central management console to manage both and cut costs Symantec is best suited for organizations that need management and security Q3, 2007, Forrester

22 Alianzas actuales con Soluciones Altiris HP Client Manager HP Client Premium Suite HP Client Foundation Suite HP Proliant Essentials Rapid Deployment Pack Connector for HP OpenView Connector for HP Systems Insight Manager RDP for CCI Software Virtualization Solution for CCI DS for HP Thin Clients Dell OpenManage Initiative (Platform) Dell Client Manager (Standard/Plus) Altiris Deployment Solution for Dell Servers Altiris Monitor Solution for Dell Servers Altiris Patch Management Solutions for Dell Servers Altiris Management Suite for Dell Servers Altiris Deployment Solution for IBM Servers DS extension for IBM Director Connector for IBM Director ESX/VM deployment with DS DS integration with VMware Virtual Center Out-of-Band Mgmt Solution Real-time System Manager Altiris Network Discovery component Altiris Manageability Toolkit for Intel vpro Technology Connector for SMS SVS Plug-in for SMS SMS Compatibility Suite (TBA) Deskview DeskView Migrate Suite DeskView Control Suite Peoplesoft Foundation Suite Connector for Peoplesoft Oracle 10g deployment with DS Altiris Quarantine Solution

23 Clientes en el mundo

24 Algunos clientes en la región Telcos Finanzas Oil&Gas Industria

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39 Demostración del Sistema

40 Conclusiones Gestión de la microinformática Ahorro de costes Mejora del SLA Continuidad de operaciones/negocio Alineamiento ITIL Estrategia Diseño Transicion Operación Mejora Continua

41 Muchas gracias por vuestra atención Raúl Merida