Enroll: To earn a certificate, you must be enrolled in the Certificate Program. To get started, please contact talent@heifer.org.

Transcripción

1 Certificate Programs If you would like to focus your professional development in a particular area, consider pursuing a Heifer talent development certificate. Each certificate offers a challenging and comprehensive learning experience. Plan: First talk with your supervisor. Make sure you their full support as you pursue this certificate. You may even want to include this as a learning objective as part of your annual performance objectives for the year. Enroll: To earn a certificate, you must be enrolled in the Certificate Program. To get started, please contact talent@heifer.org. Curriculum Guides: Upon enrollment, a Curriculum Guide will be provided to assist you in tracking your progress. Completing a Certificate: All requirements must be fulfilled within two years. Upon completion, contact the Talent Development Department for a training history review. If you've satisfied all requirements, the Talent Development Department will present you with a letter and formal certificate. A letter will also be sent to your supervisor for filing with your employee record. When notifying Talent Development, include the following information: your full name phone number and the certificate you have completed Please Note: Talent Development Department does not allow certificate candidates to challenge courses or receive credit for skills already developed through life or work experience. Talent Development Department does not award Heifer Certificate Program certificates for individual courses or for partial completion of certificate requirements. An end of course certificate may be awarded for individually completed courses upon request. Courses completed more than two years ago must be taken again in order to count toward your certificate. Questions about the Certificate Program? Contact talent@heifer.org Heifer Project Management Certification Project management is, more than ever, a fact of life for Heifer International. Changing patterns of funding, particularly the impact of the large grants, mean that it is becoming ever more common for agencies to develop their work and secure funding by developing specific projects. Funders in their turn are asking for details of how projects will be managed, with some beginning to expect agencies to use one or another established project management system. Against this background there is a clear need for project management expertise, yet Heifer, like the rest of the nonprofit sector has no great tradition of using formal methods of project management. This may be a reflection of a reasonable record of success: we haven t suffered from high profile project failures. But as Heifer International s projects grow in size and complexity it s clear we too can benefit from the established body of knowledge that exists on effective project management. Project management isn t rocket science. A lot of it is common sense and anyone who has been involved in running a project informally will find much that is familiar. But established methods provide a 1

2 more complete and systematic framework for defining and controlling a project as well as helping with less tangible but vital areas like establishing good communication, clarifying roles and building strong teams. This Heifer Project Management Certification is intended to provide a comprehensive understanding of the techniques and skills of project management from the NGO and People perspective. In order to meet the needs of staff globally, the Heifer Project Management Certification can be obtained by completing all of the on-line training courses below within two years Project Management in the NGO Sector Programs vs. Projects Types of Projects The Triple Constraint The Project Management Life Cycle Conceptual Design Initiating a Project Planning a Project Executing a Project Monitoring and Controlling a Project Closing a Project Project Management from a People Perspective 1 - Working Across Departments 2 - Building and Leading a Team 3 - Managing Project Stakeholders 4 - Communicating Effectively 5 - Key Documentation 6 - Balancing Multiple Projects To Enroll: First talk with your supervisor. Make sure you their full support as you pursue this certificate. You may even want to include this as a learning objective on your performance objectives for the year. Next, contact the Talent Development Department talent@heifer.org and let them know that you want to enroll. They will contact you to confirm your enrollment and provide you with a curriculum guide so that you can track your own progress as you complete courses. Completing a Certificate: All requirements must be fulfilled within two years. Upon completion, contact the Talent Development Department for a training history review talent@heifer.org. If you've satisfied all requirements, the Talent Development Department will present you with a letter and formal certificate. A letter will also be sent to your supervisor for filing with your employee record. When notifying Talent Development, include the following information: your full name phone number or the certificate you have completed Please Note: On-line courses for this certificate are offered through Heifer s Online Learning 2

3 Portal There is no cost to the individual departments for this training (costs are covered by the Talent Development Department). Talent Development Department does not allow certificate candidates to challenge courses or receive credit for skills already developed through life or work experience. Talent Development Department does not award Heifer Certificate Program certificates for individual courses or for partial completion of certificate requirements. An end of course certificate may be awarded for individually completed courses based on request. Courses completed more than two years ago must be taken again in order to count toward your certificate. If you have any questions please Heifer Administrative Professional Certificate The role of the office professional has greatly evolved. If you are an administrative professional you know that you serve as information and communication managers for an office; plan and schedule meetings and appointments; organize and maintain paper and electronic files; manage projects; conduct research; and disseminate information by using the telephone, mail services, Web sites, and . You may also handle travel and guest arrangements. These disciplines change rapidly. The flexibility to choose courses that will assist you in building practical tools and skills that you can apply in all of these areas is what the Heifer Administrative Professional Certificate allows you to do. In order to meet the needs of staff globally, the Heifer Administrative Professional Certificate can be obtained in two ways: Complete 15 of the on-line training courses below within two years or Complete a combination of 15 on-line training courses below and classroom training within two years. Class room training is only available for HQ staff at this time. Online Course Titles Include: Communication across Cultures Customer Service 1: Defining Service Customer Service 2: Communicating Customer Service 3: Fixing Problems Customer Service 4: Building a Department Customer Service 5: Tools of Change management Managing change Managing change: refocusing yourself Managing upward Stress management 1: Stress on the Job Stress management 2: Resisting Stress Stress management 3: Assertiveness 3

4 the Trade Telephone etiquette Active Listening Presenting Project Management Managing your time Time Management: 2 Prioritizing and Procrastinating Time Management: 3 Establishing Goals Time Management: 4 Managing Time Together Time Management: 5 Controlling Time Leaks Self Management: Creative Time Management for the New Millennium Time management Time management: organizing tasks and crating uninterrupted time Stress management 4: Coping with Anger Up to 5 courses in Word, Excel, Outlook and PowerPoint. Keys to communicating by telephone Writing minutes Writing quickly and effectively ing Your Way to the Top: 1 Managing Your Inbox ing Your Way to the Top: 2: Writing Effective s Writing Skills Grammar 2: Punctuation Writing for Business HQ Classroom Courses Include (but are not limited to): Etiquette Presentation Skills Crown peak Equipment training like: Vidyo, live meeting, skype, shoretel, blackberry and 4 th conference room Heifer s Mosaic: Our Diversity To Enroll: First talk with your supervisor. Make sure you their full support as you pursue this certificate. You may even want to include this as a learning objective on your annual performance objectives for the year. Next, contact the Talent Development Department talent@heifer.org and let them know that you want to enroll. They will contact you to confirm your enrollment and provide you with a curriculum guide so that you can track your own progress as you complete courses. Completing a Certificate All requirements must be fulfilled within two years. Upon completion, contact the Talent Development Department for a training history review talent@heifer.org. If you've satisfied all 4

5 requirements, the Talent Development Department will present you with a letter and formal certificate. A letter will also be sent to your supervisor for filing with your employee record. When notifying Talent Development, include the following information: your full name phone number and the certificate you have completed Please Note: On-line courses for this certificate are offered through Heifer s Online Learning Portal There is no cost to the individual departments for this training (costs are covered by Training and Staff Development). Talent Development Department does not allow certificate candidates to challenge courses or receive credit for skills already developed through life or work experience. Talent Development Department does not award Heifer Certificate Program certificates for individual courses or for partial completion of certificate requirements. An end of course certificate may be awarded for individually completed courses based on request. Courses completed more than two years ago must be taken again in order to count toward your certificate. If you have any questions or want to enroll please talent@heifer.org. Heifer Harvard Leadership Certificate Some people seem to naturally have the personality, charisma and tools to become great leaders, but the reality is that most people don't. In order for leaders to take their teams and organization to the next level it is important to constantly develop, improve and refine leadership skills. The opportunity for natural leaders to develop the skill and insight to become great ones and where fledgling can leaders learn to lead with skill and authenticity is vital for success in today s world and at Heifer. Heifer Harvard Leadership Certificate has been developed to assist you in building the leadership skills you need to be successful at Heifer while at the same time providing the flexibility to choose courses that are pertinent to your needs and time constraints. In order to meet the needs of staff globally, the Heifer Harvard Leadership Certificate can be obtained in two ways: Complete 20 of the on-line training courses below within two years OR Complete a combination of 20 on-line training courses and classroom courses below within two years. Class room training is only available for HQ staff at this time Course titles include: Low Bandwidth Areas 5

6 Assessing Performance Coaching Delegating Giving and Receiving Feedback Keeping Teams on Target Leading a Team Leading and Motivating Making a Presentation Making Business Decisions Managing Crises Managing Difficult Interactions Managing Upward Managing Workplace Stress Managing Your Time Persuading Others Project Management Retaining Valued Employees Running a Meeting Setting Goals Writing for Business High Bandwidth Areas Budgeting Business Case Development Business Plan Development Career Management Change Management Coaching Crisis Management Customer Focus Decision Making Delegating Developing Employees Difficult Interactions Dismissing an Employee Diversity Feedback Essentials Finance Essentials Goal Setting Hiring Innovation and Creativity Innovation Implementation Laying Off Employees Leading and Motivating Managing Upward Marketing Essentials Meeting Management Negotiating New Manager Transitions Performance Appraisal Performance Measurement Persuading Others Presentation Skills Process Improvement Project Management Retaining Employees Strategic Thinking Strategy Execution Stress Management Team Leadership Team Management Time Management Virtual Teams Writing Skills HQ Classroom Courses Include: The Principles and Qualities of Genuine Leadership 6

7 Developing Others Giving Recognition Providing Constructive Feedback Addressing Performance Issues for Supervisors Heifer s Mosaic: Our Diversity To Enroll: First talk with your supervisor. Make sure you their full support as you pursue this certificate. You may even want to include this as a learning objective as part of your annual performance objectives for the year. Next, contact the Talent Development Department talent@heifer.org and let them know that you want to enroll. They will contact you to confirm your enrollment and provide you with a curriculum guide so that you can track your own progress as you complete courses. Completing a Certificate All requirements must be fulfilled within two years. Upon completion, contact the Talent Development Department for a training history review talent@heifer.org. If you've satisfied all requirements, the Talent Development Department will present you with a letter and formal certificate. A letter will also be sent to your supervisor for filing with your employee record. When notifying Talent Development, include the following information: your full name phone number/ the certificate you have completed Please Note: On-line courses for this certificate are offered through Heifer s Online Learning Portal There is no cost to the individual departments for this training (costs are covered by Training and Staff Development). Talent Development Department does not allow certificate candidates to challenge courses or receive credit for skills already developed through life or work experience. Talent Development Department does not award Heifer Certificate Program certificates for individual courses or for partial completion of certificate requirements. An end of course certificate may be awarded for individually completed courses based on request. Courses completed more than two years ago must be taken again in order to count toward your certificate. If you have any questions please talent@heifer.org. Certificado de Liderazgo de Heifer Harvard Algunas personas parecen tener, naturalmente, la personalidad, carisma y herramientas para convertirse en grandes líderes, pero la realidad es que la mayoría de la gente no las poseen. Para que los líderes lleven sus equipos y la organización al siguiente nivel es importante mejorar, perfeccionar y desarrollar constantemente las habilidades de liderazgo para el éxito en el mundo de 7

8 hoy y en Heifer El certificado de liderazgo de Heifer Harvard se ha desarrollado para ayudarle a construir y tener la habilidad de liderazgo que necesita para tener éxito en Heifer mientras que al mismo tiempo proporciona la flexibilidad de elegir los cursos que son pertinentes para sus necesidades y limitaciones. Para poder satisfacer las necesidades del personal de Heifer a nivel mundial, el Certificado de Heifer Harvard se puede obtener en dos maneras: Completar 20 de los cursos en-línea dentro de dos años O Completar 20 cursos por total atreves de línea o en clase. En este momento cursos en clase sólo están disponibles en inglés y disponibles para el personal de la sede. Títulos de los cursos incluyen: Entrenar Cómo Actuar Ante una Crisis Cómo Administrar Su Carrera Cómo Administrar Su Tiempo Cómo Concentrarse en Su Cliente Cómo Delegar Responsabilidades Cómo Despedir a un Empleado Cómo Dirigir al Personal para Lograr Creatividad e Innovación Cómo Dirigir un Equipo Cómo Dirigir una Reunión Cómo Escribir Para los Negocios Cómo Establecer Objetivos Cómo Hacer una Presentación Cómo Hacer y Recibir Comentarios Cómo Invertir en el Cambio Cómo Manejar la Tensión en el Trabajo Cómo Preparar un Plan de Negocios Cómo Resolver Problemas de Negocios Cómo Retener a los Empleados Valiosos Cómo Trabajar con un Equipo Virtual Conceptos Básicos de Marketing Conceptos Financieros Básicos Contratar Convertirse en Gerente Evaluación de Desempeño Gestión de Interacciones Difíciles Gestión de Proyecto Gestión Inversa Liderazgo y Motivación Mantener los Equipos Centrados en el Objetivo Negociación Planificación del Presupuesto Reducción de Personal Cursos en clase de la sede incluyen: 8

9 The Principles and Qualities of Genuine Leadership Coaching Others for Top Performance Developing Others Giving Recognition Providing Constructive Feedback Addressing Performance Issues for Supervisors Heifer s Mosaic: Our Diversity Para inscribirse: Primero hable con su supervisor. Asegúrese de que tiene su pleno apoyo para obtener este certificado que incluso se puede incluir como un objetivo de aprendizaje y parte de sus objetivos de rendimiento anual. A continuación, póngase en contacto con el Departamento de Desarrollo de Talentos vía correo electrónico: talent@heifer.org y hágales saber que usted desea inscribirse (se habla español). Ellos se comunicarán con usted para confirmar su inscripción y le proporcionarán una guía curricular para que pueda seguir su propio progreso a medida que completa los cursos. Completar el Certificado Todos los requisitos deben cumplirse en el plazo de dos años. Una vez completados, póngase en contacto con el Departamento de Desarrollo de Talentos para verificar que usted ha cumplido todos los requisitos. El Departamento de Desarrollo de Talento le dará una carta y un certificado oficial. La carta también será enviada a su supervisor para que sea archivado con su expediente de empleado. Cuando notifique el Departamento de Desarrollo del Talento, incluye la siguiente información: Su nombre completo Número de teléfono / correo electrónico El certificado que ha completado Por favor tenga en cuenta: Cursos en-línea para el certificado se ofrecen en el enlace del Portal de Aprendizaje de Heifer No hay ningún costo para los departamentos. Los costos están cubiertos por el Departamento de Desarrollo de Talento. El Departamento de Desarrollo de Talento no permite que los candidatos reciban crédito por las habilidades ya desarrolladas por la vida o la experiencia laboral. El Departamento de Desarrollo de Talento no otorgará certificados para cursos individuales o parciales pero al final de cada curso se puede pedir una carta de culminación para el curso completado. Si ha tomado uno de los cursos más de dos años atrás debe tomar los cursos una vez más para obtener su certificado. Si usted tiene alguna pregunta escriba al correo electrónico: talent@heifer.org (se habla español). 9