VOCABULARY CURSO AVANZADO DE INGLES. ATENCION AL PÚBLICO LESSON 7: HOTEL RECEPTION PROGRAMA ACCIONES EXPERIMENTALES 2011

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1 VOCABULARY Single/ double room: habitación individual/ doble (sigel/dobel rum) Twin room: habitación con dos camas (tuin rum) Planning: planeando (planing) Full-board: pensión completa (ful bord) Half-board: media pension (jalf bord) Register: registro (register) To spell: deletrear (tu espel) I d like to check out now: quisiera dejar el hotel ahora Aid laik tu chec aut nau) Enough : suficiente (inaf) Receipt : recibo (ricip) The rate for the room is : el precio por la habitación es (de rait for de rum is) Would you like me to book you an early morning call: le gustaria que lo despertara (guld yu laik mi tu bok yu an erli morning kol) mañana temprano Bill: cuenta (Bil) Housekeeper: la persona que limpia y ordena las habitaciones (jaus kiiper) Hall porter: botones (jol porter) Barman: barman/camarero (barman)

2 LISTENING ( audio reception 1) Receptionist: Good afternoon. May I help you? Client: Could I have a room for the night, please? Rec: Sure. A single or a double? Client: A single, please Rec: How many days are your planning to stay? Client: Just for the night. Rec: Would you like full-board? Client: No thanks. Just breakfast. How much is the room, please? Rec: Ok. A single room, bed and breakfast it s 80. Client: Can I pay by credit card? Rec: Certainly, we take Visa and Mastercard. Rec: Could you sing the register, please? Client: Of course. Rec: Here is your key. Your room number is one-seven-three. Enjoy your stay! BOOKING A ROOM QUESTIONS 1. What kind of room does the client want? 2. How many nights is the client going to stay? 3. Does he want a full-board? 4. How much is he going to pay? 5. How is he going to pay? 6. What s the room number?

3 TRADUCTION Rec: Buenos días. Puedo ayudarle? Cliente: Podría tener una habitación para la noche? Rec: Claro. Una individual o doble? Cliente: Una individual, por favor. Rec: Cuántos días esta planeando quedarse? Cliente: Solo esta noche. Rec: Querría pensión completa? Cliente: No gracias. Solo desayuno. Cuánto cuesta la habitación, por favor? Rec: Bien. Una habitación individual, cama y desayuno es 80. Cliente: Puedo pagar con tarjeta de crédito? Rec: Ciertamente. Tenemos visa y mastercard? Rec: Podría firmar el registro, por favor? Cliente: Por supuesto. Rec: Aquí esta su llave. Su habitación es la uno- siete-tres.

4 (audio reception 2) CHECKING IN Receptionist: Good morning Sir. How can I help you? Client: Good morning. I phoned last night and I booked a single room. Rec: May I have your name, please? Client: It s Sullivan. Rec: Could you spell that for me, please? Client: Yes, that s S-U-L-L-I-V-A-N. Rec: OK. Would you like me to book you an early morning call? Client: Yes, for eight o clock, please? Rec: Sure. Rec: Here is your key. Room three-two-one sir. Client: Thank you very much. Rec: You are welcome. QUESTIONS 1. When did the client book a room? 2. What s the client name? 3. What time does the client wants to get up? 4. What s the client room?

5 Rec: Buenos días Sr. Cómo puedo ayudarle? Cliente: Buenos días. Llame la noche pasada y reserve una habitación individual. Rec: Me da su nombre, por favor. Cliente: Es Sullivan. Rec: Podría deletrearlo para mí, por favor? Cliente: Si, S-U-L-L-I-V-A-N. Rec: Bien. Querría que lo llamara mañana temprano? Cliente: Si, a las ocho en punto, por favor? Rec: Claro. Rec: Aquí esta su llave. Habitación tres-dos-uno Sr. Cliente: Muchas gracias. Rec: De nada TRADUCTION (audio reception 3)CHEKING OUT Client: I d like to check out now, please. Room one- three-nine. Receptionist: Sure Sir. I ll get you the bill. Rec: Here you are. How would you like to pay? Credit card? Client: Cash, please. Rec: Ok. It s 250 please. Client: Oh! I m afraid I don t have enough money. Could I pay by cheque? Rec: Certainly sir. Wait a second please and I ll give you a receipt. QUESTIONS 1. When is the client going to leave the hotel? 2. How is he going to pay? 3. How much is the bill? 4. Does he have enough money to pay the bill? 5. What does the receptionist give the client?

6 Cliente: Me gustaría irme ahora, por favor. Habitación uno-tres-nueve. Recepcioncita: Claro, Sr. Le traeré la cuenta. Rec: Aqui esta. Cómo querría pagar? Tarjeta de crédito? Cliente: Efectivo por favor. Rec: De acuerdo. Son 250 por favor. Cliente: Oh! Lo siento no tengo suficiente dinero. Podría pagar con un cheque? Rec: Por supuesto. Un momento por favor le doy su recibo. TRADUCTION EXCERSICES 1. A continuación encontrarás una conversación telefónica. Las oraciones están desordenadas. Ordénalas: Rec: The rate for the room is 50 per night. Client: Single, please. Rec: Could I have your name, please?... Client: That s ok. Rec: Yes, sir. Single or double? Client: Good morning. I d like to book a room for next Saturday. Rec: OK. How many days are you planning to stay? Client: Just for the night. How much is the room.

7 2. Completa el siguiente dialogo con las palabras apropiadas: Rec: Good afternoon. I help you? Client: I have a room for the night,? Rec: Sure. A or a double? Client: A double, pleas. Rec: you full-board? Client: No thanks. Just breakfast. How is the room, please? Rec: It s 80. Client: Can I pay credit card? Rec: Centrainly, we Visa or MasterCard. Rec: Could you the register, please? Client: Sure. Rec: is your key. Your room is one-seven-three your stay! Verbos Irregulares Los verbos irregulares no siguen ninguna regla para formar el pasado. Por ejemplo Go Went Come Came Yesterday I went to the tennis club. My friend came last week from London. La forma de conocer los verbos irregulares es memorizarlos y practicarlos. GRAMATICA

8 A continuación podrás ver una pequeña lista de verbos irregulares que pueden resultarte útiles, aparecen tanto en pasado como en el participio pasado: La estructura de la oración para las oraciones tanto afirmativas como negativas es igual que cuando usamos verbos regulares. Afirmativa I went to the tennis club. My friend came to Marbella. Negativa I did not (didn t) go to the tennis club. My friend did not (didn t) come to Marbella. Interrogativa: Infinitivo Pasado Participio de pasado Español Know Knew Known Saber Make Made Made Hacer/fabricar Pay Paid Paid Pagar Ring Rang Rung Tocar/sonar See Saw Seen Ver Sell Sold Sold Vender Sleep Slept Slept Dormir Speak Spoke Spoken Hablar Spend Spent Spent Gastar Take Took Taken Coger Tell Told Told Decir Think Thought Thought Pensar - Yes o no questions Did you go to the tennis club? Yes I did. No I didn t.

9 - Information questions Where did you go? I went to the tennis club. Pasado: To be Afirmativa: Sujeto Verbo Complemento I was You were He She was Happy It We You They were Infinitivo Pasado Participio de pasado Español Be Was/were Been Ser/estar Bring Brought Brought Traer Buy Bought Bought Comprar Come Came Come Venir Do Did Done Hacer Drink Drank Drunk Beber Eat Ate Eaten Comer Fly Flew Flown Volar Forget Forgot Forgotten Olvidar Give Gave Given Dar Go Went Gone Ir Have Had Had Tener Negativa: Sujeto Verbo Part. negativa Complemento I was You were He She was Not happy It We You They were

10 Interrogativa: Verbo Sujeto Complemento Was I Were You Was He She It happy? Were We You They 1. Estas oraciones tienen errores. Corrígelas: a. Where did you went? b. I did eat my sandwich because I had time. c. Mark didn t came last night. d. I sold a lot of books but I didn t told you. e. What did you did the weekend? f. I didn t saw Mark at the hospital. g. Did you went to Paris last month? h. I didn t spent all my money. EXCERSICES

11 2. Completa las oraciones con la forma del verbo to be que corresponda: a. Mike and Alan at home, but thy didn t answer the question. b. I happy because he whith me. c. you angry? d. The hotel not very expensive. e. The sofa very comfortable. f. We very tired but we went to the party. g. The conference very interesting. h. I very hungry but didn t go to mike s restaurant.