MaaS Extended Warranty Program Program Value: $2.57

Transcripción

1 MaaS Extended Warranty Program Program Value: $2.57 Program Providers*: Asurion Warranty Protection Services, LLC Asurion Warranty Protection Services of Florida, LLC Asurion Warranty Protection Services of Puerto Rico, Inc. For service, visit a Sprint Phone Repair Center To find one, visit sprint.com/storelocator or call Sprint Customer Care at You can write to Us at ESRP Consumer Services Sprint 400 Butler Farm Rd. Hampton, VA *As used in this Contract, We, Us, and Our means the provider obligated under this Contract as follows: If this Contract is purchased in Florida, Asurion Warranty Protection Services of Florida, LLC; if purchased in Puerto Rico, Asurion Warranty Protection Services of Puerto Rico, Inc.; and if purchased in any other jurisdiction, Asurion Warranty Protection Services, LLC. You and Your means the Person who purchased this Contract. If purchased by phone, internet or other electronic means this Contract is purchased in the state identified in Your billing address in the records of Sprint at the time of purchase. Terms & Conditions MaaS Extended Warranty Program These Contract terms and conditions together with Your monthly bill ( Bill ) from Sprint (the "Contract") govern the Program, so You should keep this Contract for future reference. Your Sprint wireless telephone number for the Covered Equipment is Your Contract number. Agreement. You agree to all the provisions of this Contract when You order the Program and/or pay for it. We may change the monthly charge for the Program, the administration of the Program, or these terms and conditions from time to time upon at least 30 days written notice to You. Such notice may be provided in a Bill insert, as a message printed on Your Bill, in a separate mailing, or by any other reasonable method, at Our discretion. Your continued use of the Program and payment of the charges, after such notice, constitutes Your acceptance of the changes. The Program is available only to customers of Sprint. Your participation in the Program is optional and You may cancel the Program at any time. Please refer to the section in this Contract regarding cancellation. Definitions. 1> Sprint means Sprint Spectrum, L.P. and any successors, the seller. You can write to Us at Sprint MaaS Consumer Services, Sprint, 400 Butler Farm Rd., Hampton, VA or call > Asurion means Asurion Warranty Protection Services of Florida, LLC in Florida, Asurion Warranty Protection Services of Puerto Rico, Inc. in Puerto Rico, and Asurion Warranty Protection Services, LLC in all other jurisdictions. You can write to Asurion at Post Office Box , Chicago, IL or call > Covered Equipment means one Designated Wireless Device. 4> Designated Wireless Device means the Eligible Wireless Product which is activated for wireless telecommunications service for the enrolled Sprint wireless telephone number on Your account with Sprint on the date the Operational Failure of the Eligible Wireless Product occurs and for which air time has been logged by Sprint as identified by the Electronic Serial Number (ESN) or Mobile Equipment Identification Number (MEID) for the device or SIM card. 5> Eligible Wireless Product means a wireless product that We have designated as eligible for coverage under the Program. 6> Operational Failure means failure of the Designated Wireless Device to operate due to operational, mechanical, or structural failure from defects in materials or workmanship and normal wear and tear. 7> Replacement Equipment means the wireless device of comparable kind and quality to the Designated Wireless MaaS-O v. 1 (Rev. 10/16) Page 1

2 Device which We provide to You in the event of a covered Operational Failure of the Designated Wireless Device. 8> Date Issued means the effective date of coverage which is the date charges for the Program first apply as shown on Your Bill. 9> The Program means the MaaS Extended Warranty Program described in this service Contract. 10> Sprint Phone Repair Center means a location designated by Us as authorized to provide repairs or Replacement Equipment. What is Covered. If the Designated Wireless Device fails due to an Operational Failure, We will repair it, or, at Our sole option, replace it with a device of comparable kind and quality. If failure occurs in the standard battery, standard charger, and/or Subscriber Identification Module (SIM) Card in conjunction with the Operational Failure of the Designated Wireless Device, We will also repair, or, at Our sole option, replace one standard battery, one standard charger, or one Subscriber Identification Module (SIM) Card, as applicable. Visit a Sprint Phone Repair Center for service. THERE IS NO ASSURANCE, REPRESENTATION, OR GUARANTEE THAT ANY REPLACEMENT EQUIPMENT WILL BE IDENTICAL OR OFFER THE SAME FUNCTIONALITIES AS THE ITEM BEING REPLACED. Replacement Equipment will be new or refurbished, in Our sole discretion. The wireless device included with the Replacement Equipment immediately becomes the Designated Wireless Device. You hereby assign to Us all rights and benefits of any manufacturer s warranty or other ancillary coverage relating to any Covered Equipment that We replace. Contract Period. Your coverage begins on the Date Issued and continues from month to month until terminated by You or by Us. We may elect not to renew the Program upon 30 days written notice to You. Charges. You will be billed once each month on Your Bill from Sprint. Applicable non-return charges, non-covered claim charges, shipping and restocking charges, taxes, and regulatory surcharges and assessments, if any, may be added to Your Bill or, at Our discretion, collected from You prior to providing Replacement Equipment. If We do not receive full payment on the due date shown on the Bill, a late payment fee of 1.5% per month or the highest amount allowed by law, whichever is less, may be charged. A charge may also be assessed for returned checks. What is not Covered. The Program does not cover: 1> Incidental or consequential damages; 2> failures caused by acts of God, fire, flood, explosion, war, terrorism, strike, embargo, acts of the government, military authority, or the elements; 3> loss, theft, abuse, misuse, improper installation, water damage, or customer negligence; 4> pre-existing Operational Failures of the Covered Equipment occurring before the time it was established as the Covered Equipment; 5> cracked displays unless resulting from normal wear and tear or defect in parts or manufacturing; and 6> changes or enhancements in color, texture, finish, expansion, contraction, or any cosmetic damage to Covered Equipment however caused, including, but not limited to, scratches and marring, that do not affect the mechanical or electrical function of the Designated Wireless Device. Further, Covered Equipment does not include and the Program does not cover: 1> Contraband or property in the course of illegal transportation or trade; 2> Property in transit to You from anyone other than Us; 3> Consumable items, such as batteries (one standard battery will be provided with Replacement Equipment on approved claims for replacement of the Designated Wireless Device if the battery has also failed); 4> Battery chargers (one standard charger will be provided with Replacement Equipment on approved claims for replacement of the Designated Wireless Device if the charger has also failed); or 5> Any accessories, (except as otherwise provided with respect to batteries and battery chargers), including but not limited to color face plates, personalized data, or customized software, such as personal information managers (PIMs), ring tones, games, or screen savers. To Obtain Service. In the event of an Operational Failure of a Designated Wireless Device, or to obtain routine walk in service as available in Sprint Phone Repair Centers, visit a Sprint Phone Repair Center. To find one, go to or call Customer Care at We will provide for claim fulfillment at Sprint Phone Repair Centers or, at Our sole discretion, by phone through Your Sprint BASS Representative. Sprint Phone MaaS-O v. 1 (Rev. 10/16) Page 2

3 Repair Centers may not be available in Your area and may not be in use by the Program at all times. You must file the claim within 60 days of the Operational Failure. In the event We arrange for the repair of Your Covered Equipment, You may be required to mail or deliver Your Covered Equipment for repair as directed by Us. If Your claim is approved by phone or website and We arrange for the replacement of Your Covered Equipment, We will provide the Replacement Equipment by mail within 10 business days, or We may require You to pick up the Replacement Equipment at a retail location in Your area. We may require You to provide a government issued photo i.d. Claim Service Fee. If Your first or second covered claim in any consecutive 12 month period is fulfilled at a Sprint Phone Repair Center, there is no claim service fee. If Your third and any additional covered claim(s) in any consecutive 12 month period is fulfilled at a Sprint Phone Repair Center it will be subject to a non-refundable claim service fee of $25 payable at the time of service for every covered claim, regardless of how Your first and second covered claims were fulfilled. If Your claim is fulfilled by phone, there may be an additional claim service fee of up to $50 payable at the time of service for every covered claim. Return of Replaced Equipment/Non-return Charge. Covered Equipment approved for replacement must be returned to Us. You will be required to return the failed Covered Equipment at the Sprint Phone Repair Center or, We may require You to return the Covered Equipment to Us at Our expense in the return mailer we provide within ten (10) days. You must return the Covered Equipment as directed by Us, or pay the non-returned equipment charge applicable to the model of Covered Equipment that We replace. YOU CAN AVOID THIS CHARGE BY SIMPLY RETURNING THE COVERED EQUIPMENT AS DIRECTED. Charge for Non-Covered Claims. If We ship You Replacement Equipment, We will notify You in writing within thirty (30) days of the return of replaced Covered Equipment if We determine the returned Designated Wireless Device did not suffer an Operational Failure covered by the Program. The non-covered claim charge applicable to the model of Replacement Equipment We provided will be applied to Your Bill unless You return the Replacement Equipment, in good working order, at Your cost of shipping within fifteen (15) days of Our notification. If You return the Replacement Equipment as required by this Contract, We will return to You Your original Covered Equipment and a $15 shipping and restocking charge will be included on Your Bill. Cancellation. You may cancel this Contract within 30 days from Your receipt of this Contract (the First 30 days), by notifying Sprint. You will then receive a refund or credit on Your Bill for the full Contract price paid unless You had a covered claim during the First 30 days. In the event You had a covered claim during the First 30 days, Your refund will be the greater of the full Contract Price paid less the cost of any covered claim or 100% of the pro-rata amount of the unearned portion of the Contract price paid, if any, based upon elapsed time. You may also cancel this Contract at any other time by providing notice to Sprint. This Contract may be cancelled by You or by Us for any reason at any time. If You or We cancel this Contract, We will refund You 100% of the pro-rata amount of the unearned portion of the Contract price paid, if any, based upon elapsed time. For residents of California, Colorado, Hawaii, Maryland, Massachusetts, Missouri, New York and Puerto Rico, any refund owed and not paid or credited within 30 days of cancellation shall include a 10% penalty per month. If You fail to make any monthly payment for this Contract or any charge provided for in this Contract, coverage will cease on the date the payment was due. In the event We cancel this Contract, We shall provide You with a written notice at least thirty (30) days prior to the effective date of cancellation, which notice shall state the effective date and grounds for cancellation. Any termination, cancellation, suspension, interruption, or discontinuation of Your wireless product service with Sprint for any reason constitutes cancellation of the Program by You, subject to the terms and conditions of this Contract. Limitation of Liability. In the event of any error, omission or failure by Asurion or Sprint with respect to the Program or the services provided by Asurion or Sprint hereunder, Asurion and Sprint s RESPONSIBILITY AND LIABILITY SHALL BE LIMITED TO THE CHARGES ACTUALLY PAID BY YOU FOR THE PROGRAM (BUT NO MORE THAN THE LAST 24 MONTHLY CHARGES YOU PAID FOR THE PROGRAM). THIS IS YOUR SOLE REMEDY FOR ANY ERRORS, OMISSIONS OR FAILURE OF Asurion OR Sprint PERFORMANCE. FURTHER, UNDER NO CIRCUMSTANCES SHALL Asurion OR Sprint BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES (EVEN IF Asurion OR Sprint HAVE BEEN ADVISED OF OR HAVE FORESEEN THE POSSIBILITY OF SUCH DAMAGES), ARISING FROM THE PROGRAM OR Asurion OR Sprint PERFORMANCE MaaS-O v. 1 (Rev. 10/16) Page 3

4 UNDER THE PROGRAM, OR UNDER ANY PROVISION OF THIS CONTRACT, SUCH AS, BUT NOT LIMITED TO, LOSS OF REVENUE OR ANTICIPATED PROFITS OR LOST BUSINESS. EXCEPT AS OTHERWISE EXPRESSLY STATED IN THIS CONTRACT, WE HEREBY SPECIFICALLY DISCLAIM ANY AND ALL REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PROGRAM AND SERVICES TO BE PROVIDED HEREUNDER BY Asurion AND Sprint, INCLUDING ANY IMPLIED WARRANTY OF TITLE, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. Arbitration Agreement. Please read this Arbitration Agreement carefully. It affects Your rights. Most of Your concerns about the Program or this Contract can be addressed simply by contacting Us at In the unlikely event We cannot resolve any disputes, including claims under this Contract, that You or We may have, YOU AND WE AGREE TO RESOLVE THOSE DISPUTES EITHER THROUGH BINDING ARBITRATION OR SMALL CLAIMS COURT INSTEAD OF THROUGH COURTS OF GENERAL JURISDICTION. YOU AND WE AGREE THAT ANY ARBITRATION WILL TAKE PLACE ON AN INDIVIDUAL BASIS ONLY. YOU AND WE AGREE TO WAIVE OUR RIGHTS TO A TRIAL BY JURY AND TO PARTICIPATE IN CLASS ARBITRATIONS AND CLASS ACTIONS. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury. It has more limited discovery than in court and is subject to limited review by courts. Arbitrators can award the same damages and relief that a court can award. For the purpose of this Arbitration Agreement, references to We and Us include only Asurion and its respective parents, subsidiaries, affiliates, service contract insurers, agents, employees, successors and assigns. This Contract evidences a transaction in interstate commerce, and thus the Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement. This Arbitration Agreement survives the termination of this Contract. This Arbitration Agreement is intended to be interpreted broadly, and it includes any dispute: (1) arising out of or relating in any way to the Program or to this Contract or to the relationship between You and Us, whether based in contract, tort, statute, fraud, misrepresentation or otherwise; (2) that arose either before this Arbitration Agreement or Contract was entered into by You and Us or that arises after this Arbitration Agreement or Contract is terminated; and (3) that currently is the subject of purported class action litigation in which You are not a member of a certified class. Notwithstanding the foregoing, this Arbitration Agreement does not preclude You from bringing an individual action in small claims court or from informing any federal, state or local agencies or entities of Your dispute. Such agencies or entities may be able to seek relief on Your behalf. If You or We intend to seek arbitration You and We must first send to the other a written Notice of Claim ( Notice ) by certified mail. Your Notice to Us should be addressed to: Legal Department, P.O. Box , Nashville, TN Attn: Customer Arbitration. The Notice must describe the dispute and state the specific relief sought. If You and We do not resolve the dispute within 30 days of receipt of the Notice, You or We may initiate an arbitration proceeding with the American Arbitration Association ( AAA ). You can obtain the forms necessary to initiate an arbitration proceeding by visiting or by calling After We receive notice that You have commenced arbitration, We will reimburse You for payment of any filing fee to the AAA. If You are unable to pay a required filing fee, We will pay it if You send a written request by certified mail to Legal Department, P.O. Box , Nashville, TN Attn: Customer Arbitration. The arbitration shall be administered by the AAA in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the Arbitration Rules ) in effect at the time the arbitration is initiated and as modified by this Arbitration Agreement. You can obtain a copy of the Arbitration Rules by visiting or by calling The arbitrator appointed by the AAA to decide the dispute is bound by the terms of this Arbitration Agreement. All issues are for the arbitrator to decide, including the scope of this Arbitration Agreement, with the exception that issues relating to the enforceability of this Arbitration Agreement may be decided by a court. Unless You and We agree otherwise, any arbitration hearings will take place in the county or parish of Your billing address. If Your dispute is for $10,000 or less, You may choose to conduct the arbitration hearings either by submitting documents to the arbitrator or by appearing before the arbitrator in person or by telephone. If Your dispute is for more than $10,000, the right to arbitration hearings will be determined by the Arbitration Rules. We will pay all filing, administration and arbitrator fees for any arbitration initiated pursuant to this Arbitration Agreement, unless Your dispute is found by the arbitrator to have been frivolous or brought for an improper purpose under Federal Rule of Civil Procedure 11(b). In that case, the payment of such fees shall be governed by the Arbitration Rules. At the conclusion of the arbitration hearings, the arbitrator shall issue a written decision which includes an explanation of the facts and law upon which the decision is based. If the arbitrator finds in Your favor and issues a damages award that is greater than the value of the last settlement offer made by Us or if We made no settlement offer and the arbitrator awards You any damages, We will: (1) pay You the amount of the damages award or $7,500, whichever is greater; and (2) pay Your attorney, if any, twice the amount of the attorney s fees and the actual amount of any expenses reasonably incurred when pursuing Your dispute in arbitration. MaaS-O v. 1 (Rev. 10/16) Page 4

5 You and We agree not to disclose any settlement offers to the arbitrator until after the arbitrator has issued the written decision. The arbitrator may resolve any disputes regarding attorney's fees and expenses either during the arbitration hearings or, upon request, within 14 days of the arbitrator's written decision. While the right to the attorney s fees and expenses discussed above is in addition to any right You may have under applicable law, neither You nor Your attorney may recover duplicate awards of attorney s fees and expenses. Although We may have the right under applicable law to recover attorney s fees and expenses from You if We prevail in the arbitration, We hereby waive Our right to do so. To the extent either declaratory or injunctive relief is sought in the arbitration, such relief can be awarded only to the extent necessary to provide the relief warranted by a party's individual claim. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless You and We agree otherwise, the arbitrator may not consolidate the dispute of another person with Your or Our dispute and may not preside over any form of a representative or class proceeding. If this specific provision of this Arbitration Agreement is found to be unenforceable, then the entirety of this Arbitration Agreement shall be null and void. Any disagreements and disputes between You and Sprint shall be exclusively governed by the terms and conditions contained in your wireless services agreement with Sprint. Force Majeure. We have no responsibility for delays or failures due to acts of God, fire, flood, explosion, war, strike, embargo, acts of the government, military authority, or the elements, or other causes beyond Our control, and in such event, We may cancel this Contract and the Program immediately. Prohibitions on Transfer and Abuse of the Program. This Program is for Your use only. It is not transferable by You to any other person, and may not be assigned by You. Wireless devices owned or leased by anyone other than You may not be made a Designated Wireless Device. Any abuse of the Program by You, including but not limited to seeking replacement of a wireless device not belonging to You, may result in termination of the Program upon notice. Insurance. This Contract is not an insurance policy. Under this contract, Asurion s obligations are insured under an insurance policy issued by Continental Casualty Company, 333 S. Wabash Avenue, Chicago, Illinois If We fail to act on Your claim within sixty (60) days, You may contact Continental Casualty Company directly at Waiver. No waiver in whole or in part of any term or condition of this Contract shall be construed as a continuing waiver of that term or condition or a waiver in whole or in part of any other term or condition. We may reduce or waive the claim service fee for Covered Equipment. We will post the current claim service fee schedule at sprint.com/deviceprotection, or You can ask for the current fee at any Sprint store or by calling Terms and conditions vary for Sprint customers purchasing in some jurisdictions as set forth in this Contract. This Program may not be available in all states. State specific provisions: In California: Contact Us at with, questions, concerns, or complaints about the program. The requirements of the Arbitration Agreement provision in this Contract do not prohibit a California resident from following the process to resolve complaints as outlined by the California Bureau of Electronic and Appliance Repair (BEAR). To learn more about this process, you may contact BEAR at , or you may write to Department of Consumer Affairs, 4244 South Market Court, Suite D, Sacramento, California 95834, or you may visit their website at In Connecticut: The term of this Contract will be automatically extended for the period during which the Covered Equipment is in the custody of a service center for repair. Contact Us at with, questions, concerns, or complaints about the Program. In the event You do not receive satisfaction under this Contract, complaints or questions about this Program may be directed to The State of Connecticut, Insurance Department, PO Box 816, Hartford, CT , Attn: Consumer Affairs. The written complaint must contain a description of the dispute, the purchase price of the Covered Equipment, the cost of repair of the Covered Equipment and a copy of this Contract. In Florida: The rate charged for this Contract is not subject to regulation by the Florida Office of Insurance Regulation. In Georgia: We may not cancel before the expiration of the monthly Contract term, unless You fail to pay any amount due or You engage in fraud or material misrepresentation in obtaining this Contract. Cancellation will comply with section of the Code of Georgia. As stated in the Arbitration Agreement of this Contract, either party may bring an MaaS-O v. 1 (Rev. 10/16) Page 5

6 individual action in small claims court. The Arbitration Agreement Addendum does not preclude You from bringing issues to the attention of federal, state, or local agencies or entities of Your dispute. Such agencies or entities may be able to seek relief on Your behalf. You and We agree to waive the right to a trial by jury and to participate in class arbitrations and class actions. Nothing contained in the arbitration provision shall affect Your right to file a direct claim under the terms of this Contract against Continental Casualty Company pursuant to O.C.G.A Subsection 4> of the What is Not Covered provision in this Contract is replaced with the following: pre-existing Operational Failures known to you, of the Covered Equipment occurring before the time it was established as the Covered Equipment. In North Carolina: You understand that the purchase of this Contract is not required to purchase or to obtain financing for the Covered Equipment. We may non-renew, but may not cancel this Contract prior to the expiration of the monthly term except for non-payment by You or for violation of any of the terms and conditions of this Contract. In Oklahoma: Coverage provided under this Contract is not guaranteed by the Oklahoma Insurance Guaranty Association. The Oklahoma service warranty statutes do not apply to the commercial use references in this Contract. Oklahoma license number: In Oregon: The Arbitration Agreement provision of this Contract is amended to add the following: Any award rendered in accordance with this Contract s Arbitration Agreement shall be a nonbinding award against you, provided that you reject the arbitration decision in writing to us within forty-five (45) days of the arbitrator s award. Under no circumstances shall a legal proceeding be filed in a federal, state or local court until such time as both you and we first obtain an arbitration award pursuant to this Arbitration Agreement. This Arbitration Agreement does not require You to waive Your right to a jury trial in any individual legal proceeding You may file. Any arbitration occurring under this Contract shall be administered in accordance with the Arbitration Rules unless any procedural requirement of the Arbitration Rules is inconsistent with the Oregon Uniform Arbitration Act in which case the Oregon Uniform Arbitration Act shall control as to such procedural requirement. In Puerto Rico: Purchaser s Name: Mobile Phone Number/Contract Number - - With respect to Contracts purchased in Puerto Rico, the following changes apply: 1> The Waiver provision of this Contract is deleted and does not apply. 2> The Definition section is amended to add the following definition: Acts of God and the Elements are destructive events or accidents caused by forces of nature, which are irresistible and cannot be prevented, such as storms, tornados, earthquakes, flood, hurricanes, tidal waves, among others. 3> The Return of Replaced Equipment/Non-return Charge section is amended to provide that the non-returned equipment charge is not to exceed the then current Sprint minimum advertised sales price of the replacement equipment. 4> The Limitation of Liability section is deleted in its entirety and replaced with the following: Limitation of Liability. In the event of any error, omission or failure by Sprint or Asurion with respect to the Program or the services provided by Sprint or Asurion hereunder, Sprint and Asurion RESPONSIBILITY AND LIABILITY SHALL BE LIMITED TO THE CHARGES ACTUALLY PAID BY YOU FOR THE Program (BUT NO MORE THAN THE LAST 24 MONTHLY CHARGES YOU PAID FOR THE Program). THIS IS YOUR SOLE REMEDY FOR ANY ERRORS, OMISSIONS OR FAILURE OF Sprint or Asurion PERFORMANCE. FURTHER EXCEPT AS OTHERWISE EXPRESSLY STATED IN THIS Contract, Sprint and Asurion HEREBY SPECIFICALLY DISCLAIM ANY AND ALL REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PROGRAM AND SERVICES TO BE PROVIDED HEREUNDER BY Sprint or Asurion, INCLUDING ANY IMPLIED WARRANTY OF TITLE, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. THIS PROVISION DOES NOT LIMIT OUR OBLIGATION TO PROVIDE YOU REPLACEMENT EQUIPMENT IN THE EVENT OF A COVERED LOSS AS PROVIDED FOR IN THE WHAT IS COVERED SECTION OF THIS CONTRACT. 5> The Arbitration Agreement provision of this Contract is amended to add the following: Any award rendered in accordance with this Contract s Arbitration Agreement shall be a nonbinding award against You, provided that You reject the arbitration decision in writing to Us within forty-five (45) days of the arbitrator s award. If you reject the arbitration decision pursuant to the terms herein, You may go to the courts of Puerto Rico to resolve the dispute. 6> The last sentence of the Charge for Non-Covered Claims provision is deleted and replaced with the following: If You return the Replacement Equipment as required by this Contract, We will return to You Your original Covered Equipment and no shipping and restocking charge ($0.00) will be included on Your Bill. 7> The Claim Service Fee provision of this Contract is amended by removing all references to claim service fee and replacing it with the word deductible. 8> The second paragraph of the Claim Service Fee provision is deleted and replaced with the following: If We fulfill Your claim by sending You Replacement Equipment, You will be charged a deductible of $75 payable at the time of service for every covered claim. If You have paid the $25 deductible and We determine Your Covered Equipment needs to be replaced, the $25 will be credited against the $75 deductible for Your Replacement Equipment. 9> The To Obtain Service, Claim Service Fee and Cancellation provisions are amended to call Asurion Warranty Protection Services of Puerto Rico, Inc. Customer MaaS-O v. 1 (Rev. 10/16) Page 6

7 Care at > If You have enrolled in coverage under this Program, We guarantee that the Covered Equipment is an Eligible Wireless Product, and as such is included in the list of eligible devices. MaaS-O v. 1 (Rev. 10/16) Page 7

8 Programa de garantía extendida de MaaS Valor del programa: $2.57 Proveedores del Programa*: Asurion Warranty Protection Services, LLC Asurion Warranty Protection Services of Florida, LLC Asurion Warranty Protection Services of Puerto Rico, Inc. Para servicios de mantenimiento, visite un Centro de Reparaciones de Teléfonos de Sprint Para encontrar un centro, visite o llame a Atención al cliente de Sprint al Puede escribirnos a: ESRP Consumer Services (Atención al consumidor para el Programa de mantenimiento y reparación de equipos) Sprint 400 Butler Farm Rd. Hampton, VA *A los efectos de este Contrato, "Nosotros", "Nuestro(s)" y "Nuestra(s)" se refieren al proveedor obligado en virtud de este contrato, a saber: Si este Contrato es adquirido en Florida, Asurion Warranty Protection Services of Florida, LLC; si es adquirido en Puerto Rico, Asurion Warranty Protection Services of Puerto Rico, Inc.; y si es adquirido en otra jurisdicción, Asurion Warranty Protection Services, LLC. Usted y su se refieren a la persona que adquirió este contrato. Si se adquiere por teléfono, Internet u otro medio electrónico, significa que este Contrato es adquirido en el estado identificado en Su domicilio de facturación, que figura en los registros de Sprint, en el momento de la compra. Términos y condiciones Programa de garantía extendida de MaaS Estos términos y condiciones del Contrato, junto con Su factura mensual ( Factura ) de Sprint (el Contracto ), rigen el Programa, por lo que Usted debe conservar este Contrato para referencias futuras. El número de su Sprint teléfono inalámbrico para el equipo cubierto es su número de Contrato. Acuerdo. Usted acepta todas las disposiciones de este Contrato en el momento de solicitar el Programa o de pagarlo. Podemos cambiar el cargo mensual del Programa, la administración del Programa o estos términos y condiciones oportunamente. En ese caso, usted recibirá un aviso por escrito con, al menos, treinta (30) días de anticipación. Dicha notificación puede incluirse como un documento adjunto a la Factura, como un mensaje impreso en su Factura, en un correo separado o por cualquier otro medio adecuado, a nuestro criterio. Si usted continúa utilizando el Programa y pagando los cargos después de recibir tal aviso, quiere decir que acepta los cambios. El Programa está disponible solo para los clientes de Sprint. Su participación en el Programa es opcional, y usted puede cancelar el Programa en cualquier momento. Consulte la sección de este Contrato referida a la cancelación. Definiciones 1> Sprint se refiere a Sprint Spectrum, L.P. y sus sucesores, el vendedor. Puede escribirnos a Atención al consumidor de Sprint MaaS, Sprint, 400 Butler Farm Rd., Hampton, VA o llamarnos al > Asurion se refiere a Asurion Warranty Protection Services of Florida, LLC en Florida, Asurion Warranty Protection Services of Puerto Rico, Inc. en Puerto Rico y Asurion Warranty Protection Services, LLC en todas las demás jurisdicciones. Puede escribir a Asurion, a Post Office Box , Chicago, IL o llamar al > "Equipos Cubiertos" se refiere a un Dispositivo Inalámbrico Designado. 4> "Dispositivo Inalámbrico Designado" se refiere al Producto Inalámbrico Elegible que se activa para el servicio de Página 1

9 telecomunicaciones inalámbricas, para el número de teléfono inalámbrico inscripto de Sprint en Su cuenta con Sprint a la fecha en que se produce la falla operativa del Producto Inalámbrico Elegible y para el cual Sprint ha registrado tiempo de aire según se identifica por medio del Número de Serie Electrónico (ESN) o el Número de Identificación de Equipo Móvil (MEID) para el dispositivo o la tarjeta SIM. 5> "Producto Inalámbrico Elegible" se refiere al producto inalámbrico que Nosotros hemos designado como elegible para la cobertura en virtud del Programa. 6> Falla operativa se refiere a la falta de funcionamiento del Dispositivo Inalámbrico Designado debido a una falla operativa, mecánica o estructural a causa de defectos en los materiales o en la mano de obra y desgaste normal por uso. 7> "Equipo de Reemplazo" se refiere al dispositivo inalámbrico de tipo y calidad comparables al Dispositivo Inalámbrico Designado que le entregamos en caso de una falla operativa cubierta del Dispositivo Inalámbrico Designado. 8> Fecha de emisión se refiere a la fecha de entrada en vigencia de la cobertura, que es la fecha en que se aplican por primera vez los cargos del Programa como se muestran en su factura. 9> El Programa se refiere al Programa de garantía extendida de MaaS, según se describe en este Contrato de servicios. 10> Centro de Reparaciones de Teléfonos de Sprint se refiere a una ubicación designada por Nosotros como autorizada para proporcionar reparaciones o Equipos de Reemplazo. Descripción de la cobertura. Si el Dispositivo Inalámbrico Designado no funciona debido a una falla operativa, lo repararemos o, a nuestro exclusivo criterio, lo reemplazaremos por un dispositivo de tipo y calidad comparables. En caso de falla de la batería estándar, el cargador estándar o la tarjeta del Módulo de Identificación del Suscriptor (SIM) junto con la falla operativa del Dispositivo Inalámbrico Designado, también repararemos o, a nuestro exclusivo criterio, reemplazaremos una batería estándar, un cargador estándar o una tarjeta del Módulo de Identificación del Suscriptor (SIM), según corresponda. Visite un Centro de Reparaciones de Teléfonos de Sprint para servicios de mantenimiento. NO SE OFRECE NINGUNA GARANTÍA, DECLARACIÓN NI RESPALDO DE QUE EL EQUIPO DE REEMPLAZO SERÁ IDÉNTICO U OFRECERÁ LAS MISMAS FUNCIONES QUE EL ELEMENTO REEMPLAZADO. El Equipo de Reemplazo será nuevo o reacondicionado, a nuestro exclusivo criterio. El dispositivo inalámbrico incluido con el Equipo de Reemplazo inmediatamente se convierte en el Dispositivo Inalámbrico Designado. Por la presente, usted nos cede todos los derechos y beneficios de la garantía de fabricación u otra cobertura secundaria con respecto a los Equipos Cubiertos que reemplazamos. Período del contrato. Su cobertura comienza en la Fecha de emisión y continúa mes por mes hasta que sea rescindida por nosotros o por usted. Nosotros podemos decidir no renovar el Programa. En ese caso, usted recibirá un aviso por escrito con, al menos, treinta (30) días de anticipación. Cargos. Sprint le emitirá una Factura una vez al mes. Los cargos aplicables por no devolución, los cargos por reclamos no cubiertos, los cargos de envío y reposición, y los recargos e impuestos reglamentarios, si los hubiere, se agregarán a su factura o se le cobrarán antes de entregarle el Equipo de Reemplazo, según nuestro criterio. Si no recibimos el pago completo en la fecha de vencimiento que aparece en la Factura, se puede aplicar un arancel por pago fuera de término de 1,5 % por mes o el monto mayor permitido por ley, el que sea inferior. También se puede aplicar un cargo por cheques devueltos. Qué no se cubre? El Programa no cubre: 1> Daños incidentales o resultantes; 2> fallas ocasionadas por sucesos de fuerza mayor, incendio, inundación, explosión, guerra, terrorismo, huelga, embargo, actos del Gobierno, autoridades militares o factores climáticos; 3> pérdida, hurto, abuso, uso inapropiado, instalación inapropiada, daño por agua o negligencia del cliente; 4> fallas operativas preexistentes del Equipo Cubierto que se produzcan antes del momento en que se estableció como Equipo Cubierto; 5> pantallas rajadas, a menos que sean producto del uso y desgaste normales o de defectos en las piezas Página 2

10 o en la fabricación; y 6> cambios o realces en el color, la textura, el acabado, la expansión, la contracción, o daños estéticos al Equipo Cubierto, sin importar su origen, entre ellos, rayones y marcas que no afecten la función mecánica o eléctrica del Dispositivo Inalámbrico Designado. Asimismo, el equipo cubierto no incluye, y el Programa no cubre: 1> contrabando o bienes resultantes de transporte o comercio ilegal, 2> bienes en tránsito enviados desde un sitio no perteneciente a nosotros, 3> elementos consumibles, como baterías (se entregará una batería estándar con el Equipo de Reemplazo para reclamos aprobados para el reemplazo del Dispositivo Inalámbrico Designado si la batería también ha fallado), 4> cargadores de batería (se entregará un cargador estándar con el Equipo de Reemplazo para reclamos aprobados para el reemplazo del Dispositivo Inalámbrico Designado si el cargador también ha fallado), o 5> cualquier accesorio, (salvo disposición contraria con respecto a baterías y cargadores de baterías), entre otros, placas frontales de color, datos personalizados o software personalizado, tal como administradores de información personal (PIM), tonos de llamada, juegos o protectores de pantalla. Para obtener el servicio. En caso de una falla operativa de un Dispositivo Inalámbrico Designado o para obtener servicio de rutina disponible en los Centros de Reparaciones de Teléfonos Sprint sin cita previa, visite un Centro de Reparaciones de Teléfonos Sprint. Para encontrar un centro, ingrese a o llame al Servicio de Atención al Cliente al Prestaremos el servicio de atención de reclamos en los Centros de Reparaciones de Teléfonos Sprint o, a Nuestro exclusivo criterio, en forma telefónica mediantesu representante de Sprint BASS Los Centros de Reparaciones de Teléfonos Sprint quizá no estén disponibles en su zona y no sean utilizados por el Programa en todo momento. Usted debe presentar el reclamo dentro de los sesenta (60) días de la falla operativa. En el caso de que decidamos reparar el Equipo cubierto, se le solicitará que envíe el Equipo cubierto por correo o lo entregue para su reparación conforme a lo indicado por nosotros. Si su reclamo es aprobado por teléfono o en el sitio web y nos ocupamos de reemplazar el Equipo cubierto, enviaremos el Equipo de Reemplazo por correo dentro de los diez (10) días hábiles, o podemos solicitarle que recoja el Equipo de Reemplazo en un local minorista de su zona. Podemos solicitarle que presente una identificación con foto emitida por el Gobierno. Cargo por servicio de reclamo. Si su primer o segundo reclamo cubierto en cualquier período de 12 meses consecutivos se realiza en un Centro de Reparaciones de Teléfonos de Sprint, no se aplica cargo por servicio de reclamo. Si su tercer reclamo o cualquier reclamo adicional cubiertos en cualquier período de 12 meses consecutivos se realizan en un Centro de Reparaciones de Teléfonos de Sprint estará sujeto a un cargo por servicio de reclamo no reembolsable de USD 25 a pagar en el momento del servicio por cada reclamo cubierto, independientemente de cómo se hayan realizado sus USD 25 reclamos cubiertos. Si su reclamo se realiza por teléfono, puede aplicarse un cargo por servicio de reclamo adicional de hasta USD 50 a pagar en el momento del servicio por cada reclamo cubierto. Devolución de equipos reemplazados/cargo por no devolución.los Equipos Cubiertos cuyo reemplazo ha sido aprobado deben ser devueltos. Deberá devolver el Equipo Cubierto defectuoso al Centro de Reparaciones de Teléfonos de Sprint, o podemos solicitarle que nos devuelva el Equipo Cubierto a Nuestro cargo en el servicio de correo de devolución que proporcionamos en un plazo de diez (10) días. Debe devolver el Equipo Cubierto de acuerdo con nuestras instrucciones o pagar el cargo por equipo no devuelto que se aplica al modelo de Equipo Cubierto Página 3

11 que reemplazamos. PUEDE EVITAR ESTE CARGO DEVOLVIENDO EL EQUIPO CUBIERTO DE ACUERDO CON LAS INSTRUCCIONES. Cargo por reclamos no cubiertos. Si le enviamos el Equipo de Reemplazo, le informaremos por escrito en un plazo de treinta (30) días de la devolución del Equipo Cubierto reemplazado si determinamos que el Dispositivo Inalámbrico Designado devuelto no sufrió una falla operativa cubierta por el Programa. El cargo por reclamos no cubiertos que se aplica al modelo del Equipo de Reemplazo provisto se le cobrará, a menos que usted devuelva el Equipo de Reemplazo en buenas condiciones de funcionamiento con el envío a su cargo en un plazo de quince (15) días después de recibir nuestro aviso. Si Usted devuelve el Equipo de Reemplazo según se indica en este Contrato, le devolveremos su Equipo Cubierto original, y se incluirá un cargo de envío y reposición de USD 15 en su factura. Cancelación. Puede cancelar este Contrato en el plazo de treinta (30) días de recibirlo (los primeros 30 días), mediante notificación a Sprint. Luego recibirá un reembolso o crédito en su factura por el total del precio pagado del Contrato, a menos que haya tenido un reclamo cubierto durante los primeros 30 días. En caso de que usted haya tenido un reclamo cubierto durante los primeros 30 días, su reembolso será equivalente al total del precio del Contrato pagado menos el costo del reclamo cubierto o al 100 % del monto prorrateado de la parte no devengada del precio del Contrato pagado, si lo hubiera, de acuerdo con el tiempo transcurrido, el que sea mayor. También puede cancelar este Contrato en cualquier otro momento mediante notificación a Sprint. Este Contrato puede ser cancelado por usted o por nosotros por cualquier motivo, en cualquier momento. Si usted o nosotros cancelamos este Contrato, le reembolsaremos el 100 % del monto prorrateado de la parte no devengada del precio pagado del Contrato, si lo hubiera, de acuerdo con el tiempo transcurrido. Para los residentes de California, Colorado, Hawái, Maryland, Massachusetts, Misuri, Nueva York y Puerto Rico, cualquier reembolso adeudado y no pagado o acreditado dentro de los 30 días de la cancelación debe incluir un recargo del 10% por mes. Si usted no realiza un pago mensual en virtud de este Contrato o un cargo estipulado en este Contrato, la cobertura caducará en la fecha de vencimiento del pago. En caso de que cancelemos este Contrato, le enviaremos un aviso por escrito con, al menos, treinta (30) días de anticipación a la fecha de vigencia de la cancelación, y tal aviso indicará la fecha de vigencia y los motivos de la cancelación. Toda rescisión, cancelación, suspensión, interrupción o discontinuación del servicio del producto inalámbrico con Sprint, por cualquier motivo, constituye la cancelación del Programa de su parte, sujeto a los términos y condiciones de este Contrato. Limitación de la responsabilidad. En caso de error, omisión o incumplimiento por parte de Asurion o Sprint con respecto al Programa o a los servicios prestados por Asurion o Sprint en virtud del presente, la RESPONSABILIDAD DE ASURION Y SPRINT SE LIMITARÁ A LOS CARGOS EFECTIVAMENTE PAGADOS POR USTED CON RESPECTO AL PROGRAMA (SIN EXCEDER LOS CARGOS DE LOS ÚLTIMOS 24 MESES PAGADOS POR USTED CON RESPECTO AL PROGRAMA). ESTE CONSTITUYE EL ÚNICO RECURSO DISPONIBLE PARA USTED EN CASO DE ERROR, OMISIÓN O INCUMPLIMIENTO DE PARTE DE Asurion O Sprint. ASIMISMO, EN NINGÚN CASO, Asurion O Sprint SERÁN RESPONSABLES POR DAÑOS INDIRECTOS, FORTUITOS, EMERGENTES, ESPECIALES, EJEMPLARES O PUNITIVOS (INCLUSO CUANDO Asurion O Sprint HAYAN SIDO ADVERTIDOS O HAYAN PREVISTO LA POSIBILIDAD DE TALES DAÑOS), DERIVADOS DEL PROGRAMA O DEL DESEMPEÑO DE Asurion O Sprint EN VIRTUD DEL PROGRAMA, O CONFORME A ALGUNA DISPOSICIÓN DE ESTE CONTRATO, COMO LA PÉRDIDA DE INGRESOS O GANANCIAS ANTICIPADAS O PÉRDIDA DE NEGOCIOS, ENTRE OTROS. EXCEPTO DISPOSICIÓN CONTRARIA EXPRESA EN ESTE CONTRATO, POR LA PRESENTE, DECLINAMOS ESPECÍFICAMENTE CUALQUIERA Y TODAS LAS DECLARACIONES O GARANTÍAS, EXPRESAS O IMPLÍCITAS, CON RESPECTO AL PROGRAMA Y A LOS SERVICIOS PRESTADOS EN VIRTUD DE ESTE POR Asurion Y Sprint, INCLUIDA CUALQUIER GARANTÍA IMPLÍCITA DE TÍTULO, COMERCIALIZACIÓN O ADECUACIÓN PARA UN FIN ESPECÍFICO, Y GARANTÍAS IMPLÍCITAS QUE SURGIERAN EN EL CURSO DE LAS NEGOCIACIONES O LA PRESTACIÓN. Página 4

12 Acuerdo de arbitraje. Lea con atención este Acuerdo de Arbitraje. Afecta sus derechos. Para aclarar sus inquietudes acerca de este Programa o Contrato, comuníquese con nosotros al En el caso improbable de que no podamos resolver una disputa, incluidos los reclamos en virtud del Programa, que Usted o Nosotros podamos tener, USTED Y NOSOTROS ACORDAMOS RESOLVER ESAS DISPUTAS POR MEDIO DE ARBITRAJE VINCULANTE O DE UN TRIBUNAL DE RECLAMOS MENORES EN LUGAR DE UN TRIBUNAL DE JURISDICCIÓN GENERAL. USTED Y NOSOTROS ACORDAMOS QUE EL ARBITRAJE SE REALIZARÁ SOLO EN FORMA INDIVIDUAL. USTED Y NOSOTROS ACORDAMOS RENUNCIAR AL DERECHO CORRESPONDIENTE A UN JUICIO POR JURADO Y A PARTICIPAR EN ACCIONES Y ARBITRAJES COLECTIVOS. El arbitraje es más informal que un juicio en un tribunal. El arbitraje usa un árbitro neutral en lugar de un juez o jurado. Posee un período de presentación de evidencia más limitado que un tribunal y está sujeto a una revisión limitada por el tribunal. Los árbitros pueden determinar los mismos daños y perjuicios y conceder los mismos resarcimientos que un tribunal. A los efectos de este Acuerdo de arbitraje, las referencias a nosotros, nos y nuestro(s)/a(s) incluyen solo a Asurion y a sus respectivas compañías matrices, subsidiarias, filiales, aseguradoras de contrato de servicio, agentes, empleados, sucesores y cesionarios. Este Contrato evidencia una transacción de comercio interestatal, y, en consecuencia, la Ley Federal de Arbitraje rige la interpretación y el cumplimiento de este Acuerdo de arbitraje. Este Acuerdo de arbitraje continuará vigente tras la finalización del presente Contrato. Este Acuerdo de arbitraje debe interpretarse de forma amplia, e incluye toda disputa: (1) que surja de este Programa o Contrato, o de la relación entre usted y nosotros, o esté relacionada de alguna manera, ya sea de manera contractual, extracontractual, conforme a la ley, debido a fraude, declaración falsa u otro, (2) que surgiera antes de la celebración de este Acuerdo de arbitraje o este Contrato entre usted y nosotros o después de la rescisión de este Acuerdo de arbitraje o de este Contrato, y (3) que actualmente esté sujeta a un supuesto litigio colectivo en el que usted no sea parte de una acción colectiva certificada. Independientemente de lo antedicho, este Acuerdo de arbitraje no le impide presentar una demanda individual en un tribunal de reclamos menores o informar a un organismo o entidad federal, estatal o local acerca de su disputa. Tales organismos o entidades pueden buscar un resarcimiento en su nombre. En el caso de que cualquiera de las partes procurara recurrir al arbitraje, primero debemos enviar a la otra parte una notificación por escrito del reclamo ( Notificación ) por correo certificado. Su Aviso a nosotros debe estar dirigido a: Legal Department PO Box , Nashville, TN La Notificación debe describir la disputa e indicar el resarcimiento específico que se busca. En el caso de no resolver la disputa en el plazo de treinta (30) días luego de recibir la notificación, usted o nosotros podemos iniciar un proceso de arbitraje con la Asociación Estadounidense de Arbitraje ( AAA ). Puede obtener los formularios necesarios para iniciar un proceso de arbitraje visitando o llamando al Una vez que recibamos la notificación de que ha comenzado el arbitraje, le reembolsaremos el pago de los aranceles de presentación a la AAA. Si no puede pagar el cargo administrativo reglamentario, lo pagaremos nosotros si envía una solicitud escrita por correo certificado a Legal Department PO Box , Nashville, TN El arbitraje será regulado por la AAA conforme a las Normas comerciales de arbitraje y los procedimientos complementarios para la resolución de disputas relacionadas con el consumidor ( Normas de arbitraje ) en vigencia al momento de iniciar el arbitraje y según las modificaciones de este Acuerdo de arbitraje. Puede obtener una copia de las Normas de Arbitraje visitando o llamando al El árbitro designado por la AAA para decidir la disputa está obligado por los términos de este Acuerdo de Arbitraje. Todas las cuestiones serán decididas por el árbitro, incluido el alcance de este Acuerdo de arbitraje, con excepción de las cuestiones relacionadas con el cumplimiento de este Acuerdo de arbitraje, que pueden ser decididas por un tribunal. A menos que usted y nosotros acordemos lo contrario, toda audiencia de arbitraje se realizará en el condado o distrito de su domicilio de facturación. Si su disputa es por USD 10,000 o menos, puede decidir realizar las audiencias de arbitraje presentado los documentos al árbitro o presentándose ante el árbitro personalmente o por teléfono. Si su disputa es por más de USD 10,000, el derecho a audiencias de arbitraje será determinado por las Normas de arbitraje. Pagaremos todos los aranceles de presentación, administración y los honorarios de los árbitros Página 5