Samsung Accessory Limited Warranty 1 www.samsung.com
Samsung Accessory Limited Warranty Limited Warranty Period This Samsung branded PC Accessory ( Product ), as supplied and distributed by Samsung Electronics America, Inc. ( Samsung ) and delivered new, in the original carton to the original end-user purchaser ( you or purchaser ), is warranted by Samsung for a period of one (1) year (the Limited Warranty Period ) from the documented date of purchase from Samsung or a Samsung authorized reseller and used in the fifty (50) United States and the District of Columbia. Please note that some states do not allow time limitations on implied warranties. Limited Warranty Coverage Samsung makes the following limited warranties during the Limited Warranty Period: (a) the Product will function properly under normal, reasonable, and except to the extent otherwise expressly provided for in this limited warranty, noncommercial use; (b) the Product will be free from manufacturing defects in materials or workmanship; and (c) the Product will conform to the published specifications. This Samsung limited warranty does not cover any problem that is caused by (a) commercial use; accident; abuse; neglect; shock; electrostatic discharge; heat or humidity beyond product specifications; improper installation; operation; maintenance or modification; or (b) any misuse contrary to the instructions in the user manual; or (c) malfunctions caused by other equipment; or (d) fire, water, lightning or other acts of nature; or (e) normal wear and tear. This Samsung limited warranty shall not apply if the Product is returned with removed, damaged, or tampered labels or serial numbers or any alterations (including removal of any component or external cover). THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED AND DESCRIBED ABOVE. NO WARRANTIES WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL APPLY AFTER THE EXPRESS WARRANTY PERIODS STATED ABOVE. NO OTHER EXPRESS WARRANTY OR GUARANTY GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THIS PRODUCT SHALL BE BINDING ON SAMSUNG. SAMSUNG UNDERTAKES NO RESPONSIBILITY FOR THE QUALITY OF THE PRODUCT, AND ASSUMES NO RESPONSIBILITY THAT THE PRODUCT WILL BE FIT FOR ANY PARTICULAR PURPOSE FOR WHICH YOU MAY BE BUYING THE PRODUCT, EXCEPT AS OTHERWISE PROVIDED IN THIS LIMITED WARRANTY OR IN APPLICABLE LAW. SAMSUNG SHALL NOT BE LIABLE FOR LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH 2
U.S.A THE CLAIM IS BASED, AND EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NO RECOVERY OF ANY KIND AGAINST SAMSUNG SHALL BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY SAMSUNG AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE USE, MISUSE OR INABILITY TO USE THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF SAMSUNG. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS PRODUCT, IS NONTRANSFERABLE AND STATES YOUR EXCLUSIVE REMEDY. Obtaining Warranty Service To obtain warranty service, please contact Samsung as follows or visit the place of purchase. Area Tel Web Site U.S.A 1-800-SAMSUNG (726-7864) www.samsung.com/us 3
Samsung Limited Warranty Limited Warranty Period This Samsung branded PC Accessory ( Samsung PC Accessory ), as supplied and distributed by Samsung Electronics Canada Inc. ( Samsung ) in the country of purchase and delivered new, in the original carton to the original end-user purchaser ( you or purchaser ), is warranted by Samsung for a period of one (1) year (the Limited Warranty Period ) from the documented date of purchase from Samsung or a Samsung authorized reseller. National Warranty The following limited warranty covers Samsung PC Accessories, as supplied and distributed by Samsung Electronics Company in the country of purchase and delivered new, in the original carton to the original end-user purchaser. and (d) conform to any additional specifications agreed to in writing by the parties. Samsung warranties do not apply to any Samsung PC Accessories that have been damaged or rendered defective as a result of any of the following reasons, including, but not limited to: (a) damage which occurs in shipment or delivery; (b)accident; abuse; neglect; shock; electrostatic discharge; heat or humidity beyond product specifications; (c) improper installation; operation; maintenance or modification; (d) use of products, equipment, systems, utilities, services, parts, supplies, accessories, applications or repairs not supplied or authorized by Samsung; (e) any misuse contrary to the instructions in the user manual; (f) malfunctions caused by other equipment; (g) fire, water, lightning or other aspects of nature and (h) failure to notify Samsung of the defect within the Warranty Period. All Samsung limited warranties are void if a Samsung PC Accessory is returned with removed, damaged, or tampered labels or has been subjected to any alterations (including removal of any component or external cover). Limited Warranty Coverage Samsung makes the following limited warranties during the Warranty Period the Samsung PC Accessories will:(a) function properly under normal, noncommercial use; (b) be free from Manufacturing defects in materials or workmanship; (c) conform to the published specifications; 4
CANADA Obtaining Warranty Service To obtain warranty service, please contact Samsung as follows or visit the place of purchase. Area Tel Web Site CANADA 1-800-SAMSUNG (726-7864) www.samsung.com/ca Garantie Samsung Limitée Période de garantie Limitée Les accesoires de l ordinateure de la marque Samsung ( Accesoires d ordinateure de Samsung ), comme étant fournis et distribué par Samsung Electroniques Canada Inc. ( Samsung ) dans le même pays d achats, de livraison et dans la boite originale de l acheteur orginale ( vous ou acheteure ) est sous garantie par Samsung pour une période de un (1) ans ( Periode de Garantie Limitée ) de la date indiqué sur la facture d achats fournie par samsung ou par un revendeure autorisé par samsung. Garantie nationale La garantie limitée suivante couvre les accessoires PC Samsung, telle que fourni et distribué par Samsung Electronics Company dans le pays d achat et livrée neuve, dans le carton d origine à l acheteur utilisateur final. Couverture de Garantie limitée Samsung offre les garanties limitées suivantes au cours de la période de garantie que les accessoires PC Samsung: (a) fonctionnent correctement dans des conditions normales, une utilisation non commerciale; (b) seront exemptes de défauts de fabrication 5
de matériaux ou de mains d œuvre; (c) seront conformes aux spécifications publiées, et (d) conforment aux spécifications supplémentaires accepté par écrit par les parties. Samsung garantie ne s applique pas aux accessoires PC Samsung qui ont été endommagés ou devenus défectueux à la suite de l une des raisons suivantes, y compris, mais sans s y limiter: (a) les dommages survenus durant le transport ou de livraison; accident (b); abus, négligence, le choc; les décharges électrostatiques; chaleur ou l humidité au-delà des spécifications du produit; (c) une mauvaise installation, exploitation, maintenance ou de modification; (d) l utilisation des produits, équipements, systèmes, services publics, services, pièces, équipements, accessoires, applications ou des réparations non fournis ou agréés par Samsung; (e) tout abus contraire aux instructions dans le manuel utilisateur; (f) les dysfonctionnements causés par d autres équipements; (g) le feu, l eau, la foudre ou d autres aspects de la nature et (h) défaut de notification de Samsung de l irrégularité dans la période de garantie. Toutes les garanties Samsung limitées seront annulées si un accessoires PC Samsung est retourné avec une étiquette retirée, endommagée ou falsifiée ; a été soumis à des modifications (y compris l enlèvement d un composant ou couvercle externe). Pour obtenir des garantie limitée Pour bénéficier de la garantie, veuillez contacter Samsung comme indiqué ci-dessous visiter le lieu d achat. Pays Telephone Site Web Canada 1-800-SAMSUNG (726-7864) www.samsung.com/ca 6
BRAZIL COBERTURA DE GARANTIA LIMITADA DE ACESSÓRIOS PARA NETBOOK E NOTEBOOK SAMSUNG Período de Garantia Os Acessórios para computador portátil da SAMSUNG ELETRÔNICA DA AMAZÔNIA LTDA, terão garantia por um período de 01 (um) ano, a contar da data de emissão da Nota Fiscal de compra do produto diretamente da SAMSUNG ou de um revendedor autorizado. Garantia Nacional A seguinte garantia limitada cobre os Produtos SAMSUNG novos conforme fornecidos e distribuídos pela SAMSUNG ELETRÔNICA DA AMAZÔNIA LTDA, no país em que foram adquiridos e entregues na embalagem original para o consumidor. A garantia da SAMSUNG não cobre nenhum problema causado por (a) uso comercial; acidentes; abuso, negligência, colisão, descarga eletromagnética; aquecimento ou umidade em níveis superiores aos suportados pelas especificações do produto; instalação incorreta, operação, manutenção ou modificação; ou (b) qualquer utilização contrária às instruções do manual do usuário; ou (d) mau funcionamento causado por outros equipamentos; ou (e) fogo, água, relâmpagos ou outros agentes da natureza; (f) utilização de acessórios não fabricados ou fornecidos pela SAMSUNG. A garantia limitada perde a validade se o produto for apresentado com as etiquetas e/ou lacres removidos, danificados ou adulterados ou se o produto apresentar qualquer tipo de alteração (incluindo a remoção de quaisquer componentes ou tampas externas). Cobertura da Garantia Limitada A Samsung oferece as seguintes garantias limitadas durante o período de garantia: (a) os Produtos funcionarão corretamente em condições normais de uso; (b) os Produtos possuem garantia contra defeitos de fabricação e materiais; (c) os Produtos atenderão às especificações publicadas pela SAMSUNG; e (d) os Produtos atenderão a quaisquer especificações adicionais acordadas por escrito entre as partes. 7
Obtenção do Serviço de Garantia Para obter o serviço de garantia, entre em contato com a SAMSUNG através do telefone/endereço da Internet. Área Telefone Web Site Brasil 4004-0000 ou 0800-124421 www.samsung.com/br Descarte correto das baterias deste produto Esta marca exibida no produto ou no seu material indica que ele não deve ser descartado junto com outros lixos domésticos no final da sua vida útil. Para impedir danos ao ambiente ou à saúde pública devido a descartes não controlados, este produto deverá ser separado de outros tipos de lixo e reciclado de forma responsável, para promover uma reutilização sustentável dos recursos materiais. Os usuários devem entrar em contato com o revendedor onde adquiriram o produto ou com a agência governamental local para obter detalhes sobre como descartar este item de forma segura para o meio ambiente. 8
VENEZUELA Garantía Limitada de Samsung Período de Garantía Los accesorios para portátiles Samsung tendrán un (1) año de cobertura de garantía a partir de la fecha de compra que aparece en la factura a Samsung o a un distribuidor autorizado de productos Samsung. Los accesorios pueden variar de acuerdo al modelo. Garantía Nacional La siguiente garantía limitada cubre los productos fabricados por Samsung Electronics, suministrados y distribuidos por Samsung Electronics en el país de compra solamente, bajo la premisa de ser un producto nuevo, contenida en su caja original y en posesión del comprador original / usuario final. Cobertura de la Garantía Limitada Samsung hace las siguientes declaraciones conforme la presente Garantía Limitada durante el período de cobertura : (a) Que los Los productos funcionen correctamente bajo su uso normal. (b) Que los productos esten libre de defecto en materiales o mano de obra. (c) Que los productos se utilicen conforme las especificaciones del manual de usuario. Causas de pérdida o anulación de la Garantía: Samsung Electronics podrá desconocer la presente Garantía Limitada cuando ocurra alguno de los siguientes hechos: (a) El uso comercial; accidente, abuso, negligencia, golpes, descargas electrostáticas, exposición al calor o la humedad más allá de las correctas especificaciones del producto. (b) Inapropiada instalación, operación, mantenimiento o modificación. (c) Manipulación o revisión del equipo por parte de Talleres No Autorizados Samsung (d) Cualquier mal uso contrario a las instrucciones del manual del usuario, (e) Disfunciones provocadas por otro equipo. (f) Daños causados por fuego, agua, relámpagos u otros actos de la naturaleza. En adición a lo anterior, la presente Garantía Limitada se anulará si el producto se encuentra manipulado, las etiquetas de serial removidas(aunque sea parcialmente), o con cualquier alteración (incluyendo la eliminación de cualquier componente, parte externa o cubierta). 9
Obtención de servicio de garantía Para obtener servicio de garantía, póngase en contacto con el Contact Center de Samsung Electronics o visite el lugar de compra. Centro de Contacto para Garantías de Computadores Portátiles Países Números del Centro de Contactos Venezuela Customer Contact Center Teléfono : 0 800 1005303 Sitio Web : www.samsung.com/ve Panamá Customer Contact Center Teléfono : 800 7267 Sitio Web : www.samsung.com/latin Costa Rica Customer Contact Center Teléfono : 0 800 5077267 Sitio Web : www.samsung.com/latin Ecuador Customer Contact Center Teléfono : 1 800 107267 Sitio Web : www.samsung.com/latin El Salvador Customer Contact Center Teléfono : 800 6225 Sitio Web : www.samsung.com/latin Guatemala Customer Contact Center Teléfono : 1 800 2990013 Sitio Web : www.samsung.com/latin Honduras Customer Contact Center Teléfono : 800 7919267 Sitio Web : www.samsung.com/latin Jamaica Customer Contact Center Teléfono : 1 800 2347267 Sitio Web : www.samsung.com/latin 10
Nicaragua Customer Contact Center Teléfono : 001 800 5077267 Sitio Web : www.samsung.com/latin Puerto Rico Customer Contact Center Teléfono : 1 800 6823180 Sitio Web : www.samsung.com/latin República Dominicana Customer Contact Center Teléfono : 1 800 7512676 Sitio Web : www.samsung.com/latin Trinidad y Tobago Customer Contact Center Teléfono : 1 800 7267864 Sitio Web : www.samsung.com/latin Eliminación correcta de las baterías de este producto (Aplicable en la Unión Europea y otros países europeos con sistemas independientes de la batería de retorno.) La batería, manual y embalaje indican que las baterías de este producto no deben desecharse con la basura doméstica al final de su vida útil. Cuando marcados, los símbolos químicos Hg, Cd o Pb se indica que la batería contiene mercurio, cadmio o plomo por encima de los niveles de referencia en la Directiva 2006/66 CE. Si las baterías no se disponen adecuadamente, estas sustancias pueden causar daños a la salud humana o el medio ambiente. Para proteger los recursos naturales y promover el reciclaje, separe las baterías de otros tipos de residuos y recíclelas a través de su disposición de acuerdo a las regulaciones locales. 11
Garantía Limitada Samsung Período de Garantía Los siguientes Accesorios para PC Samsung enumerados a continuación serán garantizados por el período de (1) año a partir de la fecha documentada de compra en Samsung o un distribuidor autorizado por Samsung. - Lector / Grabador Discos ópticos Externos - Teclados - Mouse - Parlantes Multimedia - USB Flash Drive - Dongle - Dock (Docking) - Lapicera digitalizadora - Funda Garantía Nacional Samsung Electronics Chile Ltda., garantiza al comprador y sucesivos adquirientes de este producto dentro del territorio de la República de Chile y la República de Bolivia, dependiendo de en cuál de los dos países haya sido comprado el producto, el buen funcionamiento del mismo contra falla de materiales o de fabricación, a partir de la fecha de compra y por el plazo de un año. Son beneficiarios de la garantía el comprador original y los sucesivos adquirentes dentro del plazo antes mencionado, siempre que cuenten con la boleta o factura de compra correspondiente al producto adquirido en donde debe constar la fecha de compra del mismo. Alcances de la Garantía Limitada Serán causas de anulación de esta garantía: 1. Uso impropio o distinto del uso doméstico. 2. Excesos o caídas de tensión eléctrica que impliquen uso en condiciones anormales o descargas electroestáticas 3. Intervención o alteración del equipo por personal no autorizado por Samsung Electronics Chile LTDA. 4. La operación del producto en condiciones no indicadas en el Manual del usuario como ser exceso de polvo, temperatura y/o humedad. 12
5. La falta de mantenimiento según lo indica el Manual del Usuario en caso de corresponder. 6. La garantía carecerá de validez si se observaren enmiendas o tachaduras en los datos del certificado de garantía, boleta o factura de compra. 7. No están cubiertos por esta garantía los siguientes casos: 7.1. Los daños ocasionados al exterior del gabinete. 7.2. Las roturas, golpes, caídas o rayones causados por traslados de cualquier naturaleza por parte del usuario. 7.3. Daños ocasionados por otros equipos interconectados al producto. 7.4. Los daños personales o a la propiedad que pudieran causar el uso indebido del artefacto, incluyendo la falta de mantenimiento. 7.5. El uso o instalación de Software (programas), interfaces, partes ó suministros no proporcionados y/o Autorizados por Samsung, aplicable a discos ópticos externos, teclado y mouse. 7.6 Daños ocasionados por fenómenos naturales, rayos, agua, fuego. 7.7 Problemas técnicos producidos por la instalación de programas o archivos que alteren el normal Funcionamiento del sistema operativo y/o que afecten el funcionamiento del equipo. 13 CHILE 7.8 Toda intervención de nuestra red de Centros de Servicio Autorizados, realizada a pedido del comprador dentro del plazo de garantía, que no fuera originada por falla o defecto alguno cubierto por este certificado, deberá ser abonado por el interesado de acuerdo a la tarifa vigente. 7.9. El presente certificado anula cualquier otra garantía implícita o explícita, por la cual y expresamente Samsung Electronics Chile LTDA., no autoriza a ninguna otra persona, sociedad o asociación a asumir por nuestra cuenta ninguna otra responsabilidad con respecto a nuestros productos. 7.10 Samsung Electronics Chile LTDA., no se hace responsable por la pérdida de información, datos, imágenes o Archivos debido a fallas producidas en el equipo, es decir es responsabilidad del cliente velar por el respaldo de la información contenida. 7.11 Samsung Electronics Chile LTDA., asegura que este producto cumple con las normas de seguridad vigentes en el país. En el caso de necesidad de reparación o compra de repuestos el usuario deberá consultar telefónicamente al Centro de Atención al Cliente: 800-726-7864 en Santiago de Chile para conocer el Centro de Servicios más cercano a su domicilio.
Obtención de servicio de garantía Para obtener servicio de garantía, póngase en contacto con Samsung según lo siguiente o visitar el lugar de compra del producto. Area Tel Web Site CHILE 800-726-7864 (SAMSUNG) www.samsung.com/cl 14
ARGENTINA Garantía Limitada Samsung Período de Garantía Los siguientes Accesorios para PC Samsung enumerados a continuación serán garantizados por el período de (1) año a partir de la fecha documentada de compra en Samsung o un distribuidor autorizado por Samsung. - Discos ópticos Externos - Teclados - Mouse - Parlantes Multimedia - USB Flash Drive - Dongle - Dock(Docking) - Lapicera digitalizadora - Funda Garantía Nacional Samsung Electronics Argentina S.A. garantiza al comprador y sucesivos adquirientes de este producto dentro del territorio de la República Argentina, República Oriental del Uruguay y República del Paraguay, dependiendo de en cuál de los tres países ha sido 15 comprado el producto, el buen funcionamiento del mismo contra falla de materiales o de fabricación, a partir de la fecha de compra y por el plazo de un año. Son beneficiarios de la garantía el comprador original y los sucesivos adquirentes dentro del plazo antes mencionado, siempre que cuenten con el certificado de garantía correspondiente al producto adquirido en donde debe constar la fecha de compra del mismo. Alcances de la Garantía Limitada Serán causas de anulación de esta garantía: 1. Uso impropio o distinto del uso doméstico. 2. Excesos o caídas de tensión eléctrica que impliquen uso en condiciones anormales o descargas electroestáticas 3. Intervención o alteración del equipo por personal no autorizado por Samsung Electronics Argentina S.A. 4. La operación del producto en condiciones no indicadas en el Manual del usuario como ser exceso de temperatura y/o humedad. 5. La falta de mantenimiento según lo indica el Manual del Usuario en caso de corresponder. 6. La garantía carecerá de validez si se observaren enmiendas o tachaduras en los datos del certificado de garantía o factura de compra.
7. No están cubiertos por esta garantía los siguientes casos: 7.1. Los daños ocasionados al exterior del gabinete. 7.2. Las roturas, golpes, caídas o rayones causados por traslados de cualquier naturaleza por parte del usuario. 7.3. Daños ocasionados por otros equipos interconectados al producto. 7.4. Los daños personales o a la propiedad que pudieran causar el uso indebido del artefacto, incluyendo la falta de mantenimiento. 7.5. El uso o instalación de Software (programas), interfaces, partes ó suministros no proporcionados y/o autorizados por Samsung, aplicable a discos ópticos externos, teclado y mouse. 7.6. Daños ocasionados por fenómenos naturales, rayos, agua, fuego. 7.7. Problemas técnicos producidos por la instalación de programas o archivos que alteren el normal funcionamiento del sistema operativo y/o que afecten el funcionamiento del equipo. 7.8. Toda intervención de nuestra red de Centros de Servicio Autorizados, realizada a pedido del comprador dentro del plazo de garantía, que no fuera originada por falla o defecto alguno cubierto por este certificado, deberá ser abonado por el interesado de acuerdo a la tarifa vigente. 7.9. El presente certificado anula cualquier otra garantía implícita o explícita, por la cual y expresamente Samsung Electronics Argentina S.A. no autoriza a ninguna otra persona, sociedad o asociación a asumir por nuestra cuenta ninguna otra responsabilidad con respecto a nuestros productos. 7.10. Samsung Electronics Argentina S.A. no se hace responsable por la pérdida de información, datos, imágenes o archivos debido a fallas producidas en el equipo, es decir es responsabilidad del cliente velar por el respaldo de la información contenida. 7.11. Samsung Electronics Argentina S.A. asegura que este producto cumple con las normas de seguridad vigentes en el país. En el caso de necesidad de reparación o compra de repuestos el usuario deberá consultar telefónicamente al Centro de Atención al Cliente: 0800-333-3733 Cucha Cucha 2647 Capital Federal (Argentina) / 005982-4004008 (Uruguay) / 009 800 5420001(Paraguay) para conocer el Centro de Servicios más cercano a su domicilio. Area Tel Web Site Argentina 0800-333-3733 www.samsung.com/ar Uruguay 005982-4004008 www.samsung.com/ar Paraguay 009 800 5420001 www.samsung.com/ar 16
AUSTRALIA AUSTRALIA WARRANTY FOR SAMSUNG PRODUCTS (AUSTRALIA ONLY) (PC ACCESSORIES) PART I GENERAL TERMS AND CONDITIONS The Australian Competition and Consumer Act (2010) (including the Australian Consumer Law) as well as other Australian laws guarantee certain conditions, warranties and undertakings, and give you other legal rights, in relation to the quality and fitness for purpose of Samsung consumer products sold in Australia. In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law. Nothing in this Warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Competition and Consumer Act and other Australian laws. This Warranty gives you additional protection for your Samsung consumer product, and identifies a preferred approach to resolving warranty claims which will be quickest and simplest for all parties, subject to the exclusions, terms and conditions below. I. Coverage and Application (A) Samsung Electronics Australia Pty Ltd of 8 Parkview Drive Homebush Bay NSW 2127 ( Samsung ) warrants that your Samsung consumer product: is of acceptable quality; does not have a latent defect. (B) For the purpose of this Warranty, a Samsung product is a product which: was manufactured by or on behalf of Samsung; and bears a trade mark owned or used by Samsung (generally SAMSUNG ); and was sold by an Authorised Reseller or Distributor of Samsung; and was purchased in Australia, but does not include any hardware or software which is packaged or sold with a Samsung product unless that item is incorporated into the Samsung product or, in the case of software, pre-loaded onto the Samsung product at the time of sale or that is itself a Samsung product. 17
II. Warranty Period (A) The period during which this Warranty is in effect will depend upon the Samsung product to which it relates. In all cases the commencement date for the period is the actual day of purchase, as reflected on the Authorised Reseller s or Distributor s invoice / receipt provided to you. The period during which each Samsung product which is the subject of this Warranty is covered by this Warranty is identified in Part II of this Warranty. III. Warranty Claim (A) If you consider that the Samsung product which you have purchased is not of acceptable quality, has a latent defect, or is otherwise not compliant with the conditions, warranties, undertakings, and legal rights given to you under Australian Law (for example, it appears faulty, or does not work at all or properly), you can make a claim under this Warranty. (B) Except where an International Product Warranty has been provided with your Samsung product, warranty service will only be provided in the specific country where the Samsung product was originally purchased. For example, if you have purchased the Samsung product within Australia, warranty service will be limited to Australia only. (C) If you purchased this product in Australia and wish to make a claim under this Warranty, you should: contact 1300 362 603; visit the nearest Samsung Customer Service Plaza; or visit www.samsung.com/au. PRODUCT ONLINE REGISTRATION You can register your product online at www.samsung.com/au. While registration is not necessary to make a claim under this Warranty, it may assist Samsung to process any claim which you may make more quickly. (D) When you make any claim under this Warranty it is essential that you provide a copy of your proof of purchase of the Samsung product, whether in person, by email or by fax. A claim under this Warranty is not formally made unless and until that proof of purchase is provided. This does not detract from your statutory rights. (E) You will not be able to gain the benefit of this Warranty without making a claim. 18
(F) If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is valid (having regard to the terms of Part II of this Warranty), and: (a) if the goods can be repaired and the failure to comply with the warranty is not a major failure or a failure of substantial character, Samsung or its agent will either repair the Samsung product or, if authorised by Samsung, pay you for the cost of a repair of the Samsung product, or replace the Samsung product with the same or similar product or refund you the cost of a replacement, in each case depending upon what is reasonable in the circumstances and at no cost to you. Goods presented for repair may be replaced by refurbished goods of the same type with equal or greater functionality rather than being repaired. Refurbished parts may be used to repair the goods; or (b) if the goods cannot be repaired or the failure to comply with the warranty is a major failure or a failure of substantial character, you may reject the goods or require Samsung to pay you compensation for any reduction in the value of the goods below the price paid or payable by you for the goods. The standard Samsung warranty periods are set out by product in the tables in Part II of this Warranty, although each claim is assessed on its own merits. If Samsung provides you with either a replacement or refund, you immediately transfer ownership in the original Samsung part or product to Samsung. Any such resolution by Samsung of a claim under this Warranty by you does not otherwise detract from any other statutory rights which you might have in the circumstances, including your right to monetary compensation for a valid claim. (G) If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is invalid, Samsung may charge you for any labour, parts or transport costs incurred by Samsung or its agent in assessing your claim. IV. Warranty Transferability (A) This Warranty is transferable to a subsequent owner of a Samsung product, in the event of the sale of that product, provided that Samsung is informed in writing within a reasonable time of the sale of the subsequent owner s name and contact details, such notice to be provided to Samsung at www.samsung.com/au The notice should identify the name of the previous owner of the Samsung product, place and date of purchase, model, make and serial number of the product. The effective transfer of this Warranty does not otherwise alter the terms of this Warranty in any way. 19
(B) In cases of authorised product replacement of the original purchased Samsung product, the replacement Samsung product will be subject to its own Samsung Products Warranty then in force at the time of the replacement (which may or may not be on the same terms as this Warranty). V. Carry-In (A) If you wish to make a claim in relation to a Samsung product which you can reasonably transport to the nearest Samsung Customer Service Plaza or to an authorised repair service centre (as directed when you first make the claim under this Warranty), please bring, or send, that Samsung product to that nearest Plaza or authorised service centre for assessment. Such Samsung products do not include those products dealt with in sub-paragraph (B). Samsung will organise the transport of a Samsung Consumer Product under this sub-paragraph, the cost of which will be borne by Samsung if your claim is determined to be valid pursuant to Part I of this Warranty. Whenever possible, the product should be returned in its original carton and packing or alternatively in packing suitable to prevent damage to the product. Samsung will not accept responsibility for damage to the product during this transport caused by unsuitable or inadequate packing. (B) If the Samsung product is located in a place which is greater than 50 kilometres (by road) from the nearest Samsung Customer Service Plaza or authorised repair service outlet, Samsung will liaise with you to determine the best way in which to inspect and, if necessary, repair the product the subject of the claim under this Warranty. VI. Warranty Exclusions (A) This section identifies what is excluded under this Warranty. (B) For the avoidance of any doubt, any and all warranties or conditions which are not guaranteed under the Australian Competition and Consumer Act or the Australian Competition and Consumer Regulations 2010 and which are not expressly included in this Warranty as additional warranties or conditions are excluded. (C) This Warranty does not warrant uninterrupted or error-free operation of the Product, which is affected by system configuration, software, applications your data and operator control of the system, among other factors. Though the product is considered to be compatible with many systems, it is your responsibility to determine compatibility and integration with other products or systems. 20
(D) This Warranty does not apply to non-samsung hardware products or non-samsung software products which are not incorporated into Samsung products or, in the case of software, pre-loaded onto the Samsung product at the time of sale, even if packaged or sold with Samsung hardware. Manufacturers, suppliers or publishers other than Samsung may provide their own warranties to you, but Samsung, to the extent permitted by law, provides such third-party products as is. If applicable, non-samsung software distributed by Samsung and not pre-loaded on the product at the time of sale is not covered under this Warranty. Please refer to any licensing agreement accompanying the software for details or any purchaser rights with respect to its use. (E) This Warranty does not extend to loss caused by normal wear and tear, fire, water (liquid spillage or ingression), theft, vermin or insect infestation. (F) This Warranty does not cover: cosmetic damage such as to the exterior finish; minor imperfections within design specification so that do not materially alter functionality; burned-in images resulting from viewing an image on the display screen for an extended period of time; reception or display problems and distortion related to noise, echo, interference or other signal transmission and delivery problems or use of products, equipment, systems, utilities, services, parts supplies accessories, applications, installations, repairs, external wiring or connectors not supplied or authorised by Samsung. (G) This Warranty does not cover damage caused by: misuse or abusive use of the Samsung consumer product, including breakage of the liquid crystal display (LCD); incorrect operation or not following the operation instructions (as stated in the Product Operation Manual or manufacturer s instructions provided with the Samsung product); improper shipment, delivery or installation; incorrect or improper maintenance or failure to maintain the Samsung product; failure to clean or improper cleaning of the product; incorrect voltage or non-authorised electrical connections; adverse external conditions such as power surges and dips, thunderstorm activity, acts of God, acts of terrorism, damage caused by vermin, or any other act or circumstance beyond Samsung s control; exposure to excessive heat, moisture or dampness; exposure to abnormally corrosive conditions; 21
use of non authorised/non-standard, defective or incompatible parts; password setting/ resetting and computer virus; repair, modification or other work carried out on the Samsung product other than by Authorised Samsung Service Personnel. (H) This Warranty does not cover Samsung products purchased in an auction. (I) If the Samsung product you are using has been rented or leased by you, and you consider a claim might be made under this Warranty, you should refer the matter to the rental or leasing company immediately and they will handle the matter. (J) This Warranty does not cover Samsung products which, at the time you consider a claim might be made under this Warranty, do not bear the original manufacturer s factory-applied serial number in its original form (for instance where it or the sticker bearing it has been removed, wiped out, rubbed off, or altered). (K) TThis Warranty does not cover the loss of any data howsoever caused. You shall be responsible for backing up and protecting data against loss, damage or destruction. Please note that the repair of goods may result in loss of data. II. PARTS AND LABOUR WARRANTY Unless specified, this Warranty covers corresponding costs for parts and labour which may be required to repair the Samsung consumer product, part or accessory if Samsung or its agent repair the item under this Warranty. III. WARRANTY BY PRODUCT TABLE The table below in this sub-paragraph summarises Samsung s preferred approach to resolving claims under this Warranty, although each claim is assessed on its own merits. Please refer to Part I, paragraph (III)(F) for the range of Samsung s responses to a claim under this Warranty in accordance with the table below. In some instances the appropriate response to the claim will differ from the approach noted below. 22
Product Warranty Period Special conditions PC Accessories External Optical Disc Drive 1 year Repair or replacement warranty Keyboard 1 year Repair or replacement warranty Multimedia Speaker 1 year Repair or replacement warranty Mouse 1 year Repair or replacement warranty USB Flash Drive 1 year Repair or replacement warranty Dongle 1 year Repair or replacement warranty Dock(Docking) 1 year Repair or replacement warranty Digitiser Pen 1 year Repair or replacement warranty Stand Case 1 year Repair or replacement warranty Other miscellaneous PC accessories 1 year Repair or replacement warranty Whether the miscellaneous PC accessories item is covered by this warranty will be determined by Samsung in its sole discretion 23
NEW ZEALAND Warranty For Samsung Products (New Zealand Only) (PC Accessories) PART I GENERAL TERMS AND CONDITIONS The New Zealand Consumer Guarantees Act (1993) as well as other laws in the jurisdiction guarantee certain conditions, warranties and undertakings, and give you other legal rights, in relation to the quality and fitness for purpose of Samsung consumer products sold in New Zealand. For products sold in New Zealand, these guarantees cannot be modified nor excluded by any contract, except in those circumstances contemplated by section 43(2) of the New Zealand Consumer Guarantees Act. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality. You are also entitled to a replacement or refund for a major failure of the goods and compensation for any other reasonably foreseeable loss or damage. What constitutes a major failure is an objective test of reasonableness and not necessarily an individual consumer s point of view. Nothing in this Warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the New Zealand Consumer Guarantees Act and other laws. This Warranty gives you additional protection for your Samsung consumer product, and identifies a preferred approach to resolving warranty claims which will be quickest and simplest for all parties, subject to the exclusions, terms and conditions below. I. Coverage and Application (A) Samsung Electronics New Zealand Limited of 24 The Warehouse Way, Northcote, Auckland 0627 ( Samsung ) warrants that your Samsung consumer product: is of acceptable quality; does not have a latent defect. (B) For the purpose of this Warranty, a Samsung consumer product is a hardware product which: was manufactured by or on behalf of Samsung; and is used in a normal domestic environment, not a commercial environment ; and bears a trade mark owned or used by Samsung (generally SAMSUNG ); and was sold by an Authorised Reseller or Distributor of Samsung; and was purchased in New Zealand, but does not include any hardware or software which is packaged or sold with a Samsung consumer product unless that is itself a Samsung consumer product. 24
II. Warranty Period (A) The period during which this Warranty is in effect will depend upon the Samsung consumer product to which it relates. In all cases the commencement date for the period is the actual day of purchase, as reflected on the Authorised-Reseller s or Distributor s invoice / receipt provided to you. The period during which each Samsung consumer product which is the subject of this Warranty is covered by this Warranty is identified in Part II of this Warranty. III. Warranty Claim (A) If you consider that the Samsung consumer product which you have purchased is not of acceptable quality, has a latent defect, or is otherwise not compliant with the conditions, warranties, undertakings, and legal rights given to you under New Zealand Law (for example, it appears faulty, or does not work at all or properly), you can make a claim under this Warranty. (B) Except where an International Product Warranty has been provided with your Samsung consumer product, warranty service will only be provided in the specific country where the Samsung consumer product was originally purchased. For example, if you have purchased the Samsung product within New Zealand, warranty service will be limited to New Zealand only. 25 NEW ZEALAND (C) If you purchased this product in New Zealand and wish to make a claim under this Warranty, you should: contact 0800 SAMSUNG (726786); visit the nearest Samsung Customer Service Plaza; or visit www.samsung.com/nz. PRODUCT ONLINE REGISTRATION You can register your product online at www.samsung.com/nz for customers in New Zealand. While registration is not necessary to make a claim under this Warranty, it may assist Samsung to process any claim which you may make more quickly. (D) When you make any claim under this Warranty it is essential that you provide a copy of your proof of purchase of the Samsung consumer product, whether in person, by email or by fax. A claim under this Warranty is not formally made unless and until that proof of purchase is provided. This does not detract from your statutory rights. (E) You will not be able to gain the benefit of this Warranty without making a claim. A claim must be made within the Warranty Period. This Warranty does not cover any defects not notified to Samsung within the Warranty Period. (F) If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung consumer product is valid (having regard to the terms of Part II of this Warranty), and:
if the goods can be repaired and the failure to comply with the warranty is not a major failure or a failure of substantial character, Samsung or its agent will either repair the Samsung consumer product or, if authorised by Samsung, pay you for the cost of a repair of the Samsung consumer product, or replace the Samsung consumer product with the same or similar product or refund you the cost of a replacement, in each case depending upon what is reasonable in the circumstances and at no cost to you. Goods presented for repair may be replaced by refurbished goods of the same type with equal or greater functionality rather than being repaired. Refurbished parts may be used to repair the goods; or if the goods cannot be repaired or the failure to comply with the warranty is a major failure or a failure of substantial character, you may reject the goods or require Samsung to pay you compensation for any reduction in the value of the goods below the price paid or payable by you for the goods. The standard Samsung Warranty periods are set out by product in the tables in Part II of this Warranty, although each claim is assessed on its own merits. If Samsung provides you with either a replacement or refund, you immediately transfer ownership in the original Samsung consumer product or part to Samsung. If Samsung repairs the goods, you immediately transfer ownership in any residual parts to Samsung. Any such resolution by Samsung of a claim under this Warranty by you does not otherwise detract from any other statutory rights which you might have in the circumstances, including your right to monetary compensation for a valid claim. (G) If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung consumer product is invalid, Samsung may charge you for any labour, parts or transport costs incurred by Samsung or its agent in assessing your claim. IV. Warranty Transferability (A) This Warranty is transferable to a subsequent owner of a Samsung consumer product, in the event of the sale of that product, provided that Samsung is informed in writing within a reasonable time of the sale of the subsequent owner s name and contact details, such notice to be provided to Samsung as follows www.samsung.com/nz - for customers in New Zealand. The notice should identify the name of the previous owner of the Samsung consumer product, place and date of purchase, model, make and serial number of the product. The effective transfer of this Warranty does not otherwise alter the terms of this Warranty in any way. (B) In cases of authorised product or part replacement of the original purchased Samsung product, the replacement Samsung product or part will be covered for the remainder of the original Warranty Period. 26
V. Carry-In (A) If you wish to make a claim in relation to a Samsung product which you can reasonably transport to the nearest Samsung Customer Service Plaza or to an authorised repair service centre (as directed when you first make the claim under this Warranty), please bring, or send, that Samsung product to that nearest Plaza or authorised service centre for assessment. Such Samsung products do not include those products dealt with in sub-paragraph (B). Samsung will organise the transport of a Samsung Consumer Product under this sub-paragraph, the cost of which will be borne by Samsung if your claim is determined to be valid pursuant to Part I of this Warranty. Whenever possible, the product should be returned in its original carton and packing or alternatively in packing suitable to prevent damage to the product. Samsung will not accept responsibility for damage to the product during this transport caused by unsuitable or inadequate packing. (B) If the Samsung product is located in a place which is greater than 50 kilometres (by road) from the nearest Samsung Customer Service Plaza or authorised repair service outlet, Samsung will liaise with you to determine the best way in which to inspect and, if necessary, repair the product the subject of the claim under this Warranty. VI. Warranty Exclusions (A) This section identifies what is excluded under this Warranty. (B) For the avoidance of any doubt, any and all warranties or conditions which are not guaranteed under the New Zealand Consumer Guarantees Act (as applicable) and which are not expressly included in this Warranty as additional warranties or conditions are excluded. (C) This Warranty does not warrant uninterrupted or error-free operation of the Product, which is affected by system configuration, software, applications your data and operator control of the system, among other factors. Though the product is considered to be compatible with many systems, it is your responsibility to determine compatibility and integration with other products or systems. (D) This Warranty does not apply to non-samsung hardware products or non-samsung software products which are not incorporated into Samsung products or, in the case of software, pre-loaded onto the Samsung product at the time of sale, even if packaged or sold with Samsung hardware. Manufacturers, suppliers or publishers other than Samsung may provide their own warranties to you, but Samsung, to the extent permitted by law, provides such third-party products as is. If applicable, non-samsung software distributed by Samsung and not pre-loaded on the product at the time of sale is not covered under this Warranty. Please refer to any licensing agreement accompanying the software for details or any purchaser rights with respect to its use. 27
(E) This Warranty does not extend to loss caused by normal wear and tear, fire, water (liquid spillage or ingression), theft, vermin or insect infestation. (F) This Warranty does not cover: cosmetic damage such as to the exterior finish; minor imperfections within design specification so that do not materially alter functionality; burned-in images resulting from viewing an image on the display screen for an extended period of time; reception or display problems and distortion related to noise, echo, interference or other signal transmission and delivery problems or use of products, equipment, systems, utilities, services, parts supplies accessories, applications, installations, repairs, external wiring or connectors not supplied or authorised by Samsung. (G) This Warranty does not cover damage caused by: misuse or abusive use of the Samsung consumer product, including breakage of the liquid crystal display (LCD); incorrect operation or not following the operation instructions (as stated in the Product Operation Manual or manufacturer s instructions provided with the Samsung product); improper shipment, delivery or installation; incorrect or improper maintenance or failure to maintain the Samsung product; failure to clean or improper cleaning of the product; incorrect voltage or non-authorised electrical connections; adverse external conditions such as power surges and dips, thunderstorm activity, acts of God, acts of terrorism, damage caused by vermin, or any other act or circumstance beyond Samsung s control; exposure to excessive heat, moisture or dampness; exposure to abnormally corrosive conditions; use of non authorised/non-standard, defective or incompatible parts; password setting/ resetting and computer virus; repair, modification or other work carried out on the Samsung product other than by Authorised Samsung Service Personnel. (H) This Warranty does not cover Samsung products purchased in an auction. (I) If the Samsung product you are using has been rented or leased by you, and you consider a claim might be made under this Warranty, you should refer the matter to the rental or leasing company immediately and they will handle the matter. 28