Retail Store Solutions. Systems Management. Salvador Cortés RSS Solutions Architect Leader for LA 2010 IBM Corporation

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Domingo Lucero Espinoza
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1 Systems Management Salvador Cortés RSS Solutions Architect Leader for LA

2 Agenda Solución IBM para Retail Systems Management (RMA) Caracteristicas/Funcionalidades QuickRMA Imagenes Demo 2

3 Que es la Administración de Sistemas? La supervisión y administración de sistemas de IT para una empresa. Esto involucra: Sistemas de POS Sistema Operativo Aplicaciones Drivers Periféricos Herramientas de Administración de Sistemas 3

4 Por que necesitamos de la Administración de Sistemas? Incremento en costos de mantenimiento de IT Alto costo en caídas Falta de skills técnicos en tiendas Manejo de IT de manera remota y Centralizada 4

5 Components of Management Spending Costos de Administración son mayores y continuan creciendo System maintenance 15% 19% 19% 7% 7% System 8% monitoringinstalled Spending (USB$) Upgrades, patches, etc. $200 New server spending $180 Cost of mgmt. & admin. 10% CAGR Base 15% (M11% Units) 13% 12% expansion, and capacity $160 $ $ $100 $80 15 $60 10 $40 5 $20 $ Maintenance and tuning 13% 35 Planning for upgrades, 3% CAGR Initial system and software deployment Other Migration IDC Survey, Better Management: Reduce Operational Costs Better Utilization: Reduce Capital Costs 08 IDC,

10% CAGR Base 15% (M11% Units) 13% 12% expansion, and capacity $160 $140 25 $120 20 $100 $80 15 $60 10 $40 5 $20 $0 0 97 98 99 00 01 02 03 04 05 06 07

6 Solución IBM para Retail Systems Management (RMA) 6

7 IBM IBM RMA ofrece. Manejo de tiendas Manejo de multiples tiendas de manera total con una sola consola Manejo de Inventarios (hardware/ software) Números de Serie, modelo, tipo de modelo, fabricante, MAC address, versión de BIOS y versión de Sistema Operativo Monitoreo de Hardware/ Software Velocidad del ventilador, temperatura, voltaje, CPU/ uso de memoria, espacio en disco, sin papel, cortes de papel, servicios y procesos Manejo de Eventos , pager, notificaciones a consola, iniciar un programa y notificaciones al enterprise Software Distribution Firmware, aplicaciones y actualizaciones de drivers 7

tipo de modelo, fabricante, MAC address, versión de BIOS y versión de Sistema Operativo Monitoreo de Hardware/ Software Velocidad del ventilador,

8 IBM RMA Master Agent RMA General Agents RMA Extensiones para IBM Director TIENDA 1 IBM Director TIENDA 2 TIENDA 3 TIENDA N Director/RMA pueden manejar una sola tienda o actuar como herramienta a nivel empresarial 8

9 IBM 9

10 IBM 10

11 IBM 11

12 IBM IBM Remote Management Agent (RMA) Habilita los sistemas de Retail para: - Manejo a nivel corporativo/empresarial - Activos/ Manejo de Inventario - Monitoreo / Manejo de Eventos - Manejo de Periféricos - Mantenimiento de Software Basado en Estándares de la industria Infraestructura para pequeñas, medianas y grandes empresas Extensiones de Retail para IBM Director (Integración con IBM Director Server) 12

Periféricos - Mantenimiento de Software Basado en Estándares de la industria Infraestructura para

13 IBM RMA - Remote Management Agent V2 Componentes de IBM Remote Management Master Agent General Agent Retail Extension para IBM Director Sistemas Operativos soportados por Agentes RMA IRES version GA NLPOS version 11 SSP3 (Sin soporte de Pegasus) Microsoft Windows Embedded Point of Service (WEPOS) Windows XP SP2 GA GA MA Windows Server 2003 SP1 Retail Extensions para IBM Director Mgt Integrado con IBM Director Server

5 GA NLPOS version 11 SSP3 (Sin soporte de Pegasus) Microsoft Windows Embedded Point of Service (WEPOS)

14 IBM Director Software IBM Director Server IBM Director Update Prefijo 2 Instalado en todos los sistemas que accesan Director Server Retail Extensions para IBM Director Instalado en todos los sistemas que accesan Director Server 14

sistemas que accesan Director Server Retail Extensions para

15 Remote Management Agent Version 2 + IBM Director V5.x Hw y Sw Soportado Hardware Software Microsoft Windows 2003 Server SurePOS 300 Microsoft Windows XP Professional SP2 SurePOS 700 Microsoft Windows Embedded Point of SurePOS 500/600 Anyplace Kiosk IBM Mobile Tablet (MTR) Self Checkout Printers and I/O 15 Service (WEPOS) Novell Linux Point of Service (NLPOS) V9 SSP V5 (General Agent) Prerequisite: IBM Director V5.1, also available for no charge on IBM hardware

SurePOS 700 Microsoft Windows Embedded Point of SurePOS 500/600 Anyplace Kiosk IBM Mobile Tablet (MTR) Self Checkout

16 IBM Director for Retail Functions.. Deploy Maintain Monitor & Alert Remote Deployment Manager $ Hardware Status SW Distribution Event Action Plans Update Assistant Inventory Scheduler Resource Monitor Remote Control Analyze & Troubles hoot 16 Dynamic System Analysis Virtualization Manager Capacity PowerExecutive Manager $ System Availability Optimize

Distribution Event Action Plans Update Assistant Inventory Scheduler Resource Monitor

17 IBM Director con Tivoli IBM Director/RMA Application Detailed hardware inventory, alerts and tools for IBM Systems Middleware Basic software distribution Network Allows for upward integration into the Tivoli environment Advanced, predictive server hardware management IBM Director Operating System Hardware IBM Tivoli Care and feeding of the hardware System performance and power measurement IBM Tivoli Resources Real-time ultra-scalable, cross platform enterprise service management solutions Business service management with robust analytics, enhanced service impact analysis and Key Performance Indicators (KPI s) Sophisticated Layer 1-3 network management with advanced root cause analysis Robust application discovery, change and configuration management and monitoring Advanced security operations management, provisioning, software distribution and inventory Tivoli and IBM Director together deliver the most comprehensive, ultra-scalable end-to-end systems and service management in the industry! 17

Tivoli Resources Real-time ultra-scalable, cross platform enterprise service management solutions Business service management with robust analytics, enhanced service impact analysis and Key

UPOS Manejo de Períféricos New IBM Director task Provides a fast way of managing retail peripherals Identifies the peripherals for each POS system Collect inventory

18 UPOS Manejo de Períféricos New IBM Director task Provides a fast way of managing retail peripherals Identifies the peripherals for each POS system Collect inventory information Monitor device information (future) Update the firmware (future) Benefits Key differentiator Efficient way to manage peripherals Inventory information is stored in database 18

information Monitor device information (future) Update the firmware (future) Benefits

Tarea de Captura de Datos New Director Task Provides ability to create, edit, and delete data capture policies Collects data that may or may not be related to a system problem Generates

19 Tarea de Captura de Datos New Director Task Provides ability to create, edit, and delete data capture policies Collects data that may or may not be related to a system problem Generates notifications detailing the collection Moves data from devices and stores to enterprise where it can be inspected Benefits Diagnostics / Problem determination Daily file transfers Association 19

notifications detailing the collection Moves data from devices and stores to enterprise where

20 Flujo de Eventos CIM/RMA/Director 20

21 Agenda RMA Workshop Revisar el número de nodos y requerimientos de la DB Instalar Agentes de RMA Instalar IBM Director Server Instalar IBM Director Retail Extensions en IBM Director Server Configurar IBM Director con Retail Extensions para RMA Implementar un ejemplo de Grupos, Estáticos y Dinámicos Implementar un ejemplo de colección de inventario de POS Implementar un ejemplo de monitoreo de IBM Director y Event Action Plan para POS con RMA. Implementar un ejemplo de un paquete de Distribución de SW 21

22 Cronograma 22

23 Demo 23

24 IBM Consola IBM Director 24

25 IBM Objetos Manejados de Retail Icon 25 Managed Object Type Description JMX Device A general JMX instrumented device (non RMA device) Retail System A device that uses RMA instrumentation Retail Master System An object representing an RMA device that is a master agent IRES Branch Server An object representing an IRES Branch Server (always a master agent) IRES Terminal An object representing an IRES Terminal device Mobile Terminal An object representing a Personal Shopping Assistant Device (Mobile Terminal for Retail) 4690 Controller An object representing a 4690 Controller 4690 Terminal An object representing a 4690 Point-of-Sale Terminal Self-Checkout BOSS An object representing a Self-Checkout Back Office Server System Self-Checkout Lane An object representing a single Self-Checkout Lane Anyplace Kiosk An object representing an Anyplace Kiosk system

IBM RMA Software Distribution File Streaming Scheduler Right Click Importar paquetes Crear paquetes para instalar Crear paquetes para Desinstalar

26 IBM RMA Software Distribution File Streaming Scheduler Right Click Importar paquetes Crear paquetes para instalar Crear paquetes para Desinstalar RMA Software Distribution Wizard Tipos de Paquetes a instalar: Actualización de Firmware Updates de Aplicación Archivos Batch Actualización de Driver 26

27 IBM Inventario de Hardware Manufacturer Monitor/ Display Information BIOS Version Processor Information Device Serial Number Memory Information Device Model type Disk Drive Information Device Model Number Keyboard Information MAC Address Pointing Device Information Universal Unique Identifier (UUID) Printer Information Environmental Variables Network Adapter Information Fan Speed Temperature Voltage 27

28 IBM Inventario de Software Operating System (OS) Directory/ File Information OS Service pack level Virtual Memory OS Serial Number Services Information IP Address User Information Hostname Number of Processes Store ID Number Device Driver Information Network Information 28

29 IBM Información de IBM Retail Printer Online/ Offline Number of Paper Cuts Bus type Check Flip Failure Cover Open/ Out of Paper Number of Barcodes printed Number of Characters Printed Print Faults Number of Lines Printed Home Errors Number of Forms Inserted Number of document/slip line Number of Stamps fired feeds performed Number of times Maximum temperature reached 29

30 IBM Manejo de Eventos Event Log 30 Event Action Plan

31 IBM Gracias!!!! 31

32 Preguntas? 32

33 Recursos 33

34 IBM Recursos: IBM Internal Retail Website Education Knowledgebase Technical Sales Support 34

35 Beneficios 35

36 Beneficios de la solución Mantener revenue - Mejora tiempo de dispositivos de la tienda - Soporte a clientes y flujo de información del producto - Mantiene satifacción del lciente y lealtad Mejorar costos de Administración - Reduce tiempo de determinación de problemas - Reduce/elimina requerimiento de skills en sitio - Apoya manejo de inversión existente de IT 36

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