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Dedicatoria dedico este informe a mis dos grandes amores mi esposa Ana maría, mi hijo Manuel y a dios. Ustedes me dan el amor y la fuerza necesaria para vencer cualquier obstáculo. 2 ' 3 4 5 2 %
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El presente informe detalla el proceso de migración, renovación tecnológica y outsourcing de la plataforma productiva sap r/3 de Belcorp S.A. Los servicios de outsourcing y migración fueron realizados por GMD s.a. quien fue elegida como socio estratégico y que asumió la responsabilidad de importantes procesos diarios de distribución, comercialización de productos y el soporte a la toma de decisiones. La migración y puesta en producción del servicio se llevó a cabo en 2 etapas, la primera se denominó mysap, el cual es un sistema de toma de decisiones, manejo de inventario y planeamiento de la producción. la segunda etapa se denominó sap r/3, este sistema provee los módulos de finanzas, control, logística y tesorería. El servicio de outsourcing brindado por GMD contemplaba nuevo equipamiento de servidores y almacenamiento, soporte y administración de sap, administración de plataforma, help desk, gestión de respaldos, administración de suministros y manejo de niveles de servicio. la infraestructura brindada para este servicio es completamente redundante se cuentan con 2 centros de cómputo interconectados entre sí, donde se encuentran distribuidos los equipos adquiridos para el servicio, así como soluciones de cluster para brindar alta disponibilidad al servicio principal sap r/3. El servicio de outsourcing permite a una empresa liberarse de procesos que no son su centro del negocio, en este caso Belcorp se dedica a la producción y comercialización de productos de belleza, GMD se especializa en servicios de outsourcing, consultorías de tecnología de información e implementaciones sap r/3, con experiencia previa con varios clientes de dimensiones de negocio de Belcorp que hacían que este servicio se brinde de manera exitosa hasta el día de hoy. Para poder brindar inicialmente el servicio y Belcorp pueda liberarse de activos, GMD compra todos los equipos que se utilizaban anteriormente. Para alcanzar finalmente el inicio del servicio en GMD se siguió una serie de actividades, GMD se encargó del transporte e instalación de los equipos que aún podían utilizarse, en ambos centros de cómputo. Se realizaron las tareas de instalación, configuración y afinamiento del sistema principal de almacenamiento y respaldo. Se tomaron las mejores prácticas para implementar el cluster de alta disponibilidad entre los nodos productivos, cada uno de estos se encuentra en cada uno de los centros de cómputo. Belcorp supervisó las pruebas funcionales requeridas para proceder con la implementación de la solución mysap y sap r/3. Se siguieron 3 etapas de implementación del servicio. 7 8 9 ' ( 5 :;40 :;4 7 1 ( 7 8 ( 0 ( 7 :;4 %++< ' 2 ' 3 4 5 2 /
! " " 7 8 ' 0 ',++= ',++* ( ( >/0 A través del éxito de este outsourcing GMD se posiciona como una empresa líder en el mercado, referente para otras empresas que requieran de outsourcing de sus procesos de tecnología de información. Belcorp obtiene la libertad de utilizar recursos liberados para el beneficio de su propósito principal, la comercialización de productos de belleza a nivel nacional e internacional. ) 2 ' 3 4 5 2
$ $ This report details the migration, technological renovation and outsourcing process of the sap r/3 production platform of Belcorp S.A. The outsourcing services and migration were made by GMD S.A. who was chosen as a strategic partner. GMD assumed responsibility for major daily processes of distribution, marketing and decision-making support. The migration service and the final production system availability was carried out in two stages, the first on was called mysap, which is a decision-making system, inventory management and production planning. The second stage was called sap r/3; this system provides modules for finance, control, logistics and cash flow. The outsourcing service provided by GMD contemplated new servers and storage equipment, sap support and administration of sap, platform management, help desk, backup and restores administration, logistics administration and service levels. the infrastructure provided for this service is completely redundant there are two computer centers interconnected with each other, the computers purchased for the service where distributed between the computer centers, providing high availability cluster to the main sap r/3 service. the service outsourcing allows a company to free up processes that are not its core business, in this case Belcorp is dedicated to the production and marketing of beauty products, GMD specializes in outsourcing services, information technology consulting and sap r/3 implementations, with prior experience with multiple clients similar to Belcorp that made this service successful to this day. In order to initially offer the service and Belcorp could free itself of hardware assets, GMD bought from Belcorp all the equipment that were used previously in the sap r/3 service. In order to have the final sap r/3 service in GMD data centers, a number of activities where followed to reach that goal. GMD took charge of the transport and installation of the hardware equipment that could still be useful, some of them where too and obsolete, the installation was carried on both data centers. Installation, configuration, main storage system tuning and backup and restore tasks were performed. Known best practices were used to implement high availability clusters between the productions nodes, these nodes are on both data centers. Belcorp supervised the tests required to proceed with the implementation of the mysap and sap r/3 solution. Three phases were followed in order to implement the service. 5 5-5 7 8 5 ( ' - :;40 5 5 5 7 :;4 ' 7 2 ' 3 4 5 2 =
! " " ( 0 8 ( 5.0 5 5 5 ( 7-5 5 :;4 5 %++< 5 ' 5 7 8 ( 0 The implementation of the outsourcing began in October 2005 and ended in February 200 with go live of the sap r/3 system. Through the success of this outsourcing GMD is positioned as a market leader, referring to other companies that require outsourcing their information technology processes. Belcorp gets the right to use freed resources for the benefit of its main purpose, the worldwide marketing of beauty products. * 2 ' 3 4 5 2
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