epolicy Orchestrator Installation Guide Version 2.0 English/Deutsch/Español/Français

Transcripción

1 epolicy Orchestrator Installation Guide English/Deutsch/Español/Français Version 2.0

2 Issued May 2001 / epolicy Orchestrator version 2.0

3 Table of Contents Installation Guide - English ENG - 1 Overview ENG - 3 System Requirements and Recommendations ENG - 4 Server and Console Requirements ENG - 4 Important Considerations for Server ENG - 5 Agent Requirements ENG - 6 Installation Decisions ENG - 7 Choosing a Language ENG - 7 Choosing a Database ENG - 7 Microsoft Data Engine (MSDE) ENG - 7 Microsoft SQL Server ENG - 8 Installation and Upgrade ENG - 9 Installation/Upgrade Sequence ENG - 9 Installing the epolicy Orchestrator database software ENG - 10 Installing MSDE software ENG - 10 Installing Microsoft SQL Server 7 software ENG - 10 Installing the epolicy Orchestrator software ENG - 10 First Time Installation Requirements ENG - 11 To install the epolicy Orchestrator software on your server ENG - 11 Upgrading the epolicy Orchestrator software ENG - 14 Upgrading Requirements ENG - 14 To upgrade on a Windows NT operating system computer ENG - 15 To migrate to a Windows 2000 operating system computer ENG - 22 Registration ENG - 23 Removing the epolicy Orchestrator Software ENG - 24 Troubleshooting Information ENG - 24 Setup Incomplete ENG - 24 Where to Find Information ENG - 25 Installation Guide iii

4 Table of Contents Installationshandbuch - Deutsch DEU - 1 Übersicht DEU - 3 Systemanforderungen und Empfehlungen DEU - 4 Anforderungen an Server und Konsole DEU - 4 Wichtig für den Server DEU - 5 Agent-Anforderungen DEU - 6 Installationsentscheidungen DEU - 7 Auswählen einer Sprache DEU - 7 Auswählen einer Datenbank DEU - 7 Microsoft Data Engine (MSDE) DEU - 7 Microsoft SQL Server DEU - 8 Installation und Upgrade DEU - 9 Reihenfolge für Installation und Upgrade DEU - 9 Installation der epolicy Orchestrator-Datenbank DEU - 10 Installation von MSDE DEU - 10 Installation von Microsoft SQL Server DEU - 10 Installation von epolicy Orchestrator DEU - 10 Anforderungen bei Erstinstallation DEU - 11 Installation von epolicy Orchestrator auf einem Server.. DEU - 11 Upgrade von epolicy Orchestrator DEU - 15 Anforderungen für Upgrade DEU - 15 Upgrade auf einem Rechner mit Windows NT DEU - 15 Wechsel auf einem Rechner mit Windows DEU - 23 Registrierung DEU - 25 Entfernen von epolicy Orchestrator DEU - 26 Fehlerbehebung DEU - 26 Setup unvollständig DEU - 26 Wo finde ich Informationen? DEU - 27 iv epolicy Orchestrator 2.0

5 Table of Contents Guía de instalación - Español ESP - 1 Descripción ESP - 3 Requisitos de sistema y recomendaciones ESP - 4 Requisitos para el servidor y la consola ESP - 4 Importantes consideraciones para servidor ESP - 5 Requisitos para el agente ESP - 6 Decisiones a tomar para la instalación ESP - 7 Selección de un idioma ESP - 7 Selección de una base de datos ESP - 7 Microsoft Data Engine (MSDE) ESP - 7 Microsoft SQL Server ESP - 8 Instalación y ampliación ESP - 9 Instalación/Secuencia de ampliación ESP - 9 Instalación del software de la base de datos de epolicy Orchestrator ESP - 10 Instalación del software de MSDE ESP - 10 Instalación del software de Microsoft SQL Server ESP - 10 Instalación del software de epolicy Orchestrator ESP - 10 Requisitos para la primera instalación ESP - 11 Para instalar el software de epolicy Orchestrator en su servidor ESP - 11 Ampliación del software de epolicy Orchestrator ESP - 15 Requisitos de la ampliación ESP - 15 Para ampliar en un ordenador que opere con Windows NT ESP - 15 Para migrar a un ordenador que opere con Windows ESP - 23 Registro ESP - 25 Desinstalar el software de epolicy Orchestrator ESP - 26 Información referente a la solución de problemas ESP - 26 Instalación incompleta ESP - 26 Dónde buscar información ESP - 27 Installation Guide v

6 Table of Contents Guide d installation - Français FRA - 1 Présentation FRA - 3 Configuration requise et recommandations FRA - 4 Configuration requise pour le serveur et la console FRA - 4 Remarques importantes concernant le serveur FRA - 5 Configuration agent requise FRA - 6 Décisions d'installation FRA - 7 Choix de la langue FRA - 7 Choix d une base de données FRA - 7 Microsoft Data Engine (MSDE) FRA - 7 Microsoft SQL Server FRA - 8 Installation et mise à niveau FRA - 9 Ordre d'installation/de mise à niveau FRA - 9 Installation du logiciel de base de données d epolicy Orchestrator FRA - 10 Installation du logiciel MSDE FRA - 10 Installation du logiciel Microsoft SQL Server FRA - 10 Installation du logiciel epolicy Orchestrator FRA - 10 Conditions requises pour la première installation FRA - 11 Pour installer le logiciel epolicy Orchestrator sur votre serveur: FRA - 11 Mise à niveau du logiciel epolicy Orchestrator FRA - 15 Conditions nécessaires pour la mise à niveau FRA - 15 Pour effectuer la mise à niveau sur un ordinateur fonctionnant sous Windows NT FRA - 15 Pour migrer sur un ordinateur fonctionnant sous Windows FRA - 23 Enregistrement FRA - 25 Suppression du logiciel epolicy Orchestrator FRA - 26 Informations de dépannage FRA - 26 L'installation est incomplète FRA - 26 Où trouver des informations FRA - 27 vi epolicy Orchestrator 2.0

7 epolicy Orchestrator Version 2.0 Installation Guide - English Installation Guide ENG - 1

8 COPYRIGHT Copyright 2001 Networks Associates Technology, Inc. All Rights Reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means without the written permission of Networks Associates Technology, Inc., or its suppliers or affiliate companies. To obtain this permission, write to the attention of the Network Associates legal department at: 3965 Freedom Circle, Santa Clara, California 95054, or call (972) TRADEMARK ATTRIBUTIONS ActiveSecurity, ActiveHelp, ActiveShield, Antivirus Anyware (and design), Bomb Shelter, Building a World of Trust, Certified Network Expert, CipherLink, Clean-Up, Cleanup Wizard, Cloaking, CNX, CNX Certification Certified Network Expert (and design), Compass 7, CyberCop, CyberMedia, CyberMedia Uninstaller, Data Security Letter (and design), N Design (logo), Design (rabbit with hat), Discover (and design), Disk Minder, Distributed Sniffer System, Distributed Sniffer System (in Katakana), Dr Solomon s, Dr Solomon s (label), Enterprise Secure Cast, EZ Setup, First Aid, ForceField, Gauntlet, GMT, GroupShield, Guard Dog, HelpDesk, Homeguard, Hunter, IC Expert, ISDN Tel/Scope, LAN Administration Architecture (and design), LANGuru, LANGuru (in Katakana), LANWords, Leading Help Desk Technology, LM 1, M (and design), Magic Solutions, Magic University, MagicSpy, MagicTree, MagicWin, MagicWord, McAfee, McAfee (in Katakana), McAfee (and design), McAfee Associates, MoneyMagic, More Power To You, Multimedia Cloaking, NetCrypto, NetOctopus, NetRoom, NetScan, Net Shield, NetShield, NetStalker, Net Tools, Net Tools (in Katakana), Network Associates, Network General, Network Uptime!, NetXRay, Notesguard, Nuts & Bolts, Oil Change, PC Medic, PC Medic 97, PCNotary, PGP, PGP (Pretty Good Privacy), PocketScope, Pop-Up, PowerTelnet, Pretty Good Privacy, PrimeSupport, RecoverKey, RecoverKey-International, ReportMagic, Registry Wizard, RingFence, Router PM, Safe & Sound, SalesMagic, SecureCast, Service Level Manager, ServiceMagic, Site Meter, Smart Desk, Sniffer, Sniffer (in Hangul), SniffMaster, SniffMaster (in Hangul), Sniffmaster (in Katakana), SniffNet, Stalker, Stalker (stylized), Statistical Information Retrieval (SIR), SupportMagic, Switch PM, TeleSniffer, TIS, TMach, TMeg, Total Network Security, Total Network Visibility, Total Service Desk, Total Virus Defense, T-POD, T-POD (stylized), Trusted Mach, Trusted Mail, UnInstaller, Virex, Virex-PC, Virus Forum, ViruScan, VirusScan, VShield, WebScan, WebShield, WebSniffer, WebStalker, WebWall, Who s Watching your Network, Wingauge, ZAC 2000, and Zip Manager are registered trademarks of Network Associates, Inc. and/or its affiliates in the US and/or other countries. All other registered and unregistered trademarks in this document are the sole property of their respective owners. LICENSE AGREEMENT NOTICE TO ALL USERS: FOR THE SPECIFIC TERMS OF YOUR LICENSE TO USE THE SOFTWARE THAT THIS DOCUMENTATION DESCRIBES, CONSULT THE LICENSE.TXT OR OTHER LICENSE DOCUMENT THAT ACCOMPANIES YOUR SOFTWARE, EITHER AS A TEXT FILE OR AS PART OF THE SOFTWARE PACKAGING. IF YOU DO NOT AGREE TO ALL OF THE TERMS SET FORTH THEREIN, DO NOT INSTALL THE SOFTWARE. IF APPLICABLE, YOU MAY RETURN THE PRODUCT TO THE PLACE OF PURCHASE FOR A FULL REFUND. Issued May 2001 / epolicy Orchestrator 2.0

9 Installing epolicy Orchestrator Software Overview This Installation Guide provides the information you need to install or upgrade your epolicy Orchestrator software. Please refer to the following sections for specific information: System Requirements and Recommendations Page 4 Server and Console Requirements Page 4 Important Considerations for Server Page 5 Agent Requirements Page 6 Installation Decisions Page 7 Choosing a Language Page 7 Choosing a Database Page 7 Installation and Upgrade Page 9 Installation/Upgrade Sequence Page 9 Installing the epolicy Orchestrator database software Page 9 Installing the epolicy Orchestrator software Page 10 Upgrading the epolicy Orchestrator software Page 14 Registration Page 23 Removing the epolicy Orchestrator Software Page 24 Troubleshooting Information Page 24 Where to Find Information Page 25 Installation Guide ENG - 3

10 System Requirements and Recommendations The epolicy Orchestrator software is generally installed on a server networked in a Microsoft Windows NT or a Windows 2000 domain. Since installing the epolicy Orchestrator software on a primary domain controller or a backup domain controller might adversely impact performance, we recommend installing on a stand-alone server. The system requirements for the Server, Console, and Agent follow: Server and Console Requirements The epolicy Orchestrator Server and Console requires, at a minimum: For <250 computers, an Intel Pentium II processor running at 233 MHz or faster or For 250 or more computers, an Intel Pentium processor running at 500 MHz or faster. Minimum initial free disk space of 250MB. The database size might change as you deploy agents and set policies. See Recommended Server Configuration on page 5 for more information. 128MB of RAM. A network interface card (NIC) that supports TCP/IP. 1024x768, 256-color VGA display. Microsoft Windows NT Server 4.0 with Service Pack (SP) 5 or later or Microsoft Windows 2000 Server or Advanced Server with SP 1. Microsoft Internet Explorer v5.01 with SP 1 or later. A decision regarding which database to use with this product: Microsoft Data Engine (MSDE) or Microsoft SQL Server 7 with Microsoft SQL Server 7 SP 3 See Choosing a Database on page 7 for more information. ENG - 4 epolicy Orchestrator 2.0

11 Important Considerations for Server Recommended Server Configuration For a system servicing over 100 agents, we recommend that you dedicate a server machine to this operation. Using a server that is not solely dedicated to epolicy Orchestrator could erode performance and might affect network communications speed. McAfee estimates that during normal conditions 5,000 computers with anti-virus products generate approximately 2GB of alert information for the database in a year. Therefore, if you are going to use the epolicy Orchestrator software to manage 5,000 computers or more, we recommend that you use the Microsoft SQL Server 7 software for your database. See Choosing a Database on page 7 for additional information. The System Requirements and Recommendations section provides minimum requirements. For optimum performance, we recommend the following hardware configuration: Number of Computers Number of Processors Processor Speed Memory Free Hard Drive Space < MHz 128MB 6GB MHz 128MB 6GB 500 2, MHz 256MB 12GB 2,000 10, MHz Up to 1GB 24GB 10, , MHz Up to 2GB 36GB Installation Guide ENG - 5

12 Agent Requirements The epolicy Orchestrator agent requires, at a minimum: 2MB of free disk space on the Win 32 agent host (client machine). 4MB of free disk space on the WebShield e-500 device agent host. Sufficient disk space on the agent host to contain the McAfee anti-virus software product(s) managed by epolicy Orchestrator. Refer to the respective anti-virus software configuration guides for specific configuration requirements. 32MB of RAM. The Win 32 agent can run on any Microsoft Windows NT 3.51, Microsoft Windows NT 4, Microsoft Windows 95, Microsoft Windows 98, Microsoft Windows Millennium, and Microsoft Windows 2000 operating systems for Intel compatible CPUs. The agent can also run on a Windows NT 4 terminal server. The agent can run on Win 32 machines located on a Novell NetWare network. It does not require a Microsoft network environment to run successfully. ENG - 6 epolicy Orchestrator 2.0

13 Installation Decisions Choosing a Language The epolicy Orchestrator software can be displayed in one of five languages: English German Spanish French The Setup program selects the language based on your computer s locale. If your computer s locale matches one of the languages listed above, that language is selected and the epolicy Orchestrator software text is displayed in that language. If there is not a match, the language defaults to English. To change which language is displayed, simply change the computer s locale. Choosing a Database You need to decide whether to use Microsoft Data Engine or Microsoft SQL Server 7 software as the epolicy Orchestrator database. Microsoft Data Engine (MSDE) The Microsoft Data Engine (MSDE) software is supplied with the epolicy Orchestrator software. You can choose to install MSDE before or during the epolicy Orchestrator software installation. If you are using a non-english version of MSDE, you must install the SQL Server 7 Service Pack 3 before you install the epolicy Orchestrator software. The Microsoft Data Engine software: allows a maximum of 2GB database size. The database contains the information from which reports are generated. has five connections, therefore only five consoles can be connected and generating reports at the same time. See Installing MSDE software on page 10. If you decided to install MSDE during the epolicy Orchestrator software installation, MDAC 2.6 is automatically installed with the MSDE software. Installation Guide ENG - 7

14 Š NOTE: If you use the MSDE software for your database, you can later upgrade it to the Microsoft SQL Server 7 software. To upgrade from MSDE to SQL Server 7, simply install the SQL Server 7 software. Microsoft SQL Server 7 The Microsoft SQL Server 7 software is not supplied with the epolicy Orchestrator software. You must obtain and install a separate copy of it before you install the epolicy Orchestrator software. If you are using a non-english version of SQL Server, you must install the SQL Server 7 Service Pack 3 before you install the epolicy Orchestrator software. This Microsoft SQL Server 7 software offers you: an unlimited database capacity. an unlimited number of clients. a wide variety of management tools, including the SQL Enterprise Manager. You must also make decisions about where to place the database and whether to use an SQL Server account or an NT account for authentication purposes. See Installing Microsoft SQL Server 7 software on page 10. Š NOTE: Experience has shown that running SQL Server 7 on the same computer as your epolicy Orchestrator server can degrade performance on both applications. We highly recommend that you install the applications on separate machines. ENG - 8 epolicy Orchestrator 2.0

15 Installation and Upgrade Installation/Upgrade Sequence Installing, upgrading, and deploying this product requires several separate steps that must be performed in a specific sequence for the software to run successfully. Perform these operations in the sequence shown here. 1. Review the System Requirements and Recommendations starting on Page 4, to determine whether your system meets the requirements and recommendations. 2. Review the Installation Decisions on page 7 to choose the Language and the epolicy Orchestrator database. a. Choose the language to display the epolicy Orchestrator software in. See Choosing a Language on page 7. b. If necessary, change the computer s locale to the language you selected for installing the epolicy Orchestrator software. If the computer s locale is already set to the language you selected, skip this step. c. Choose the epolicy Orchestrator database. See Choosing a Database on page 7. d. If necessary, pre-install the epolicy Orchestrator database you chose. See Installing the epolicy Orchestrator database software on page 10. If you decided to install MSDE during the epolicy Orchestrator software installation, skip this step. 3. Install or upgrade the epolicy Orchestrator software. a. For first time installation see Installing the epolicy Orchestrator software on page 10 for detailed instructions. If you are upgrading the software, skip this step. b. To upgrade the software see Upgrading the epolicy Orchestrator software on page 14 for detailed instructions. 4. Register your software. See Registration on page 23. Installation Guide ENG - 9

16 Installing the epolicy Orchestrator database software Installing MSDE software You can either pre-install the MSDE software or install it during the epolicy Orchestrator software installation. If you install the MSDE software during the epolicy Orchestrator installation, it is automatically installed to the \MSSQL7 directory in the same directory you are installing the epolicy Orchestrator software to. Install the MSDE software on your epolicy Orchestrator server: 1. Insert the epolicy Orchestrator version 2.0 CD-ROM into the drive or access the software from the download site. 2. From the Windows taskbar, click Start, then Run. 3. Enter the following command to install the software: <CD drive>:\epo\setup\msde\msdex86.exe -a -f1 4. Click OK. <CD drive>:\epo\setup\msde\unattend.iss Installing Microsoft SQL Server 7 software If you decided to install the SQL Server 7 software you must pre-install it before installing the epolicy Orchestrator software. Install the SQL Server 7 software and verify the installation: 1. Install Microsoft SQL Server 7 software. Follow the instructions that accompany the software. 2. Install SQL Server 7 Service Pack If you installed SQL Server remotely, verify that the Microsoft SQL Server 7 installation is visible on the network. Installing the epolicy Orchestrator software This procedure describes the process of installing the epolicy Orchestrator software for the first time. If you are upgrading an existing installation, go to Upgrading the epolicy Orchestrator software on page 14. ENG - 10 epolicy Orchestrator 2.0

17 First Time Installation Requirements You must have Administrator rights on the server and, if applicable, on the SQL Server 7 database to install the epolicy Orchestrator software. To install the epolicy Orchestrator software on your server 1. Log on to your computer. 2. Insert the epolicy Orchestrator version 2.0 CD-ROM into the computer s drive or access the software from the download site. 3. When the epolicy Orchestrator window appears, select Install epolicy Orchestrator v2.0. The Setup window displays briefly while the program performs the pre-install error checks. When the pre-install error checks complete and all pass, Setup displays the Installation Wizard window. Š NOTE: If an error is discovered, Setup displays the messages for all failed checks, then exits the Setup program. 4. Click Next> to continue. 5. Read the license agreement carefully. If you agree to the terms stated in the license, select I accept the terms of the license agreement, then click Next> to continue the installation. Š NOTE: If you do not agree to the license terms or want to stop the installation process at any time, click Cancel, then click Yes to confirm you want to cancel the epolicy Orchestrator setup. The Setup program exits. 6. The Installation Options window lets you choose to install either the Server and Console or only the Console. To install the Server and Console, select Install Server and Console To install a Remote Console, select Install Console. 7. By default, the program files install to this path: C:\Program Files\McAfee\ePO You can: Accept the default directory; or Click Browse, select a different folder, then click OK. Installation Guide ENG - 11

18 8. Click Next> to continue the installation. If you selected Install Server and Console in Step 6, the Account Information window appears. Continue with the next step. If you selected Install Console in Step 6, the Ready To Install window appears. Go to Step 15 on page Enter the Domain to which this server belongs, then enter a User Name and Password. You must enter a user name that has domain administrator privileges if you plan to push agent install from a central location. The epolicy Orchestrator server provides the ability to push the agent out to any machine on your network provided it has the appropriate domain rights. If you plan to distribute the agent via other methods, you can leave the Domain text box blank and enter a user name and password for a local administrator. 10. Click Next> to continue the installation. 11. The Server Database window allows you to choose the location for the epolicy Orchestrator server database. The options you have available depend on whether you have installed a server database on this computer or the network. Select Install an MSDE database on this computer and use it if you want to use MSDE for the server database. This option is available only if you have not pre-installed an MSDE or SQL Server database on this computer. Select Use the existing database on this computer if you want to use an MSDE or SQL Server database you previously installed on this computer. This option is available only if you have installed an MSDE or SQL Server database on this computer. Selecting this option also makes the User Name and Password boxes available for input, and the SQL Server Account and NT Account options available for selection. Select SQL Server Account if you set up your MSDE or SQL Server 7 database to use SQL authentication. If you select this option you must enter a valid user name and password for the database. Select NT Account if you set up your MSDE or SQL Server 7 database to use NT authentication. Selecting this option also makes the Domain box available for input. If you select this option you must enter a valid domain, user name, and password. ENG - 12 epolicy Orchestrator 2.0

19 Š NOTE: When you select the Use the existing database on this computer option, the Setup program checks that SQL Server 7 Service Pack 3 is installed. If Service Pack 3 is not installed, and you are using an English language version of MSDE or SQL Server, the service pack is installed automatically. If Service Pack 3 is not installed, and you are using a non-english language version of MSDE or SQL Server, you must install this service pack before you can install the epolicy Orchestrator software. Select Use an existing database on the network if you want to use an MSDE or SQL Server database you previously installed on the network. This option is always available. Selecting this option also makes the network computer list, User Name and Password boxes available for input, and the SQL Server Account and NT Account options available for selection. Select or enter the computer you installed an MSDE or SQL Server database on. If you have MDAC 2.1 or later installed, the network computer list shows computers with database servers in the current domain. If your database server is not in this list, you can enter it manually. Select SQL Server Account if you set up your MSDE or SQL Server 7 database to use SQL authentication. If you select this option you must enter a valid user name and password for the database. Select NT Account if you set up your MSDE or SQL Server 7 database to use NT authentication. Selecting this option also makes the Domain box available for input. If you select this option you must enter a valid domain, user name, and password. Š NOTE: To use the SQL Server database on a computer in a domain that is different from where the epolicy Orchestrator console is located, you must configure your SQL connection to use TCP/IP rather than Named Pipes. 12. Click Next> to continue. 13. Enter the HTTP Port numbers. These are the ports used to connect to the server and the server also uses these ports to communicate with the agent. The default HTTP Port numbers are 80 for the agent and 81 for the console. You can do one of the following: Accept the default ports. Installation Guide ENG - 13

20 Enter different HTTP Port number for your server. Š NOTE: You may need to use different HTTP Port numbers if you have already used either of the default port numbers for a different HTTP server on the computer. 14. Click Next> to continue. 15. Click Install to begin the epolicy Orchestrator software installation. The Setup program installs the epolicy Orchestrator software with the features you selected. While the installation program is running, the Executing Setup window displays the current progress of the installation and the time remaining to complete the installation. 16. Depending on the installation options you have selected, you might be prompted to reboot the system. If the Reboot message box appears, click OK to shut down and reboot the computer. The installation process automatically continues after the reboot and once you log back in. 17. Click Finish to complete the installation. As the installation process finishes, the first registration window opens. Go to Registration on page 23 for instructions. Upgrading the epolicy Orchestrator software Upgrading Requirements 1. You must have Administrator rights to upgrade the epolicy Orchestrator software. 2. Upgrading the epolicy Orchestrator Server or Remote Console requires, at a minimum, a successfully installed epolicy Orchestrator version 1.1 server or Remote Console. 3. If you have epolicy Orchestrator version 1.0 installed, you must first upgrade to version 1.1 before you can perform this upgrade to version If you are upgrading on a Windows NT operating system follow the procedures in To upgrade on a Windows NT operating system computer on page If you are migrating from a computer with a Microsoft NT operating system to a computer with a Windows 2000 operating system you must follow the procedures in To migrate to a Windows 2000 operating system computer on page 22. ENG - 14 epolicy Orchestrator 2.0

21 To upgrade on a Windows NT operating system computer This procedure for upgrading epolicy Orchestrator version 1.1 to version 2.0 preserves the information in the epolicy Orchestrator version 1.1 database and the Anti-Virus Informant version 1.1 database. Do not uninstall epolicy Orchestrator version 1.1 software before upgrading to version 2.0. If you are already running a fully deployed version 1.1., follow this sequence (refer to the following sections for detailed instructions): 1. Backup your 1.1 database as a safety precaution. See Backing up the 1.1 Database on page Backup your 1.1 server s reports database as a safety precaution. See Backing up the 1.1 Report Database on page Upgrade the Server and Console to version 2.0. See Upgrading a Server and Console Installation on page Upgrade any Remote Consoles to version 2.0. See Upgrading a Remote Console Installation on page Use the Console to create any additional account types. Š NOTE: The version 1.1 agent automatically upgrades to the 2.0 agent when it first contacts the upgraded server. Backing up the 1.1 Database As a safety precaution, we recommend backing up your 1.1 database before you upgrade from 1.1 to 2.0. If the upgrade process fails and you need to restore your 1.1 database, refer to Chapter 13 of the epolicy Orchestrator 1.1 Administrator s Guide for restoration procedures. The Lightweight Directory Access Protocol (LDAP) is a protocol for accessing online directory services. LDAP defines a relatively simple protocol for updating and searching directories running over TCP/IP. This procedure backs up your epolicy Orchestrator server database. This includes the information maintained on agent activity and the properties that your agents report, as well as tasks and policies for each agent. To back up your report database, see Backing up the 1.1 Report Database on page 16. This backup is performed from a command prompt. It will back up your database in a specialized text file known as an LDAP Data Interchange Format (LDIF). Installation Guide ENG - 15