Los ANGELES UNIFIED SCHOOL DISTRICT POLICY BULLETIN

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1 Los ANGELES UNIFIED SCHOOL DISTRICT TITLE: WilliamsNalenzuela Complaint Procedures ROUTING All Employees NUMBER: BUL All Schools Local District Superintendents ISSUER: Roberta Fesler, General Counsel Local District Directors Office of General Counsel School Site Administrators DATE: July 1,2009 PURPOSE: This Bulletin establishes the District's policy to respond to 0 plaints regarding the WilliamsNalenzuela Uniform Complaint Process. MAJOR CHANGES: GUIDELINE This replaces bulletin No. BUL on the same subject issued by the Office of the C ief Operating Officer, dated September 12, The responsibility for District implementation of the Williams/Valenzuela Complaint Procedur s is being transferred to the Educational Equity Compliance 0 Ice in the Office of General Cou el effective July 1,2009. The following guidelines apply. I. BACKGROUND The Eliezer Williams, et al., vs. State of California, et al. (Williams) case was fijed as a class action in 2000 in San Francisco County Superior Court. The plaintiffs included nearly 100 San Francisco County pupils, who filed suit against the State of California and state education agencies, ioel ding the CaJifi rnia Department of Education (CDE). The basis of the lawsuit was that the agencies failed to provide public school pupil with equal access to instructional materials, safe and decent school facilities, and qualified teachers. After four years of intense litigation, the parties in the case reached a Settlement Agreement on August 13, Governor Arnold Scbwarzenegger signed laws implementing the legi lative proposals set forth in the parties' Settlement Agreement on September 29, The Valenzuela vs. O'Connell et a!., lawsuit filed in February 2006 challenging the California High School Exit Ex ination (CAHSEE) was settled in July On October 12,2007, the Governor signed AB 347, which expands the services available to pupils for up to two consecutive years after completion of grade twelve (currently pupils in the Classes and 2007) who have not yet passed the CAHSEE under the Intensive Service and Instruction and the Middle and High School Counseling Programs. The bill also makes other changes to Education Code sections 1240, 35186, 37254, and to impl ment the settlement. The text of AS 347 carl be found at Office of General Counsel Page 1 of6

2 Los ANGELES UNIFIED SCHOOL DI.: TRICT ll. WILLIAMSNALENZUELA LEGISLAnON REQUIREMENTS A. There should be sufficient textbooks and instructional materials. That means each pupil, including English learners, must have textbooks or instructional materials, or both, to use in class and to take orne or use after class. B. School facilities must be clean, safe, and maintained in good repair. C. There should be no teacher vacancies. 1. Teacher vacancy means a position to which a single designated certificated employee has not been assigned at the beginning of the year for an entire year or, if e sition is for a one-semester course, a position to which a single designated certificated employee has not been assigned at the beginning ofa semester for an entire semester. 2. There should be a teacher assigned to each class and not a serie of substitutes or other temporary teachers. D. There should be no teacher misassignments. 1. Misassignment means the placement of a certificated employee in a teaching or services position for which the employee does not hold a legally recognized certificate or credential or the placement of a certificated employee in a teaching or services position that the employee is not otherwise authorized by statute to hold. 2. The teacher should have the proper credential to teach e class, including the certification required to teach English learners if present. E. Pupils, including English learners, who have not passed one or both farts of the high school exit examination (CAHSEE) by the end of the Ii grade, are to be provided the opportunities to receive intensive instruction and services for up to two consecutive academic years after the completion of Grade 12. III NOTICE POSTING REQUIREMENT A. "Notice to Parents, Guardians, Pupils, Teachers and Other Stakeholders Important Information About Your Complaint Rights WilliamsNalenzuela Legislation" (Attachment A) must be posted in each classroom visible to staff, pupils, parents and other stakeholders. Office of eneral Counsel Page 2 of6

3 Los ANGELES UNIFIED SCHOOL DISTRICT B. "WilliamsNalenzuela Complaint Procedures Form for Education Code Section 35186" in English and Spanish (Attachments Band C) can be obtained in the school's main office, through the LAUSD website by calling (213) or California Department of E ucation website: v/re/cp/u I. IV. COMPLANT PROCEDURES A. Complaint Filing 1. Complaints may be filed anonymously and the complainant need not use the "Williams/Valenzuela Uniform Complaint Procedures Form" to file a complaint. 2. Completed complaint forms may be submitted to school sites (main office, principa~, etc.), local district offices and/or district offices. In those instances, the site administrator is requested to promptly forward a copy of the written complaint/form to the Educational Equity Compliance via fax at (213) or throut school mail to Educational Equity Compliance Office, Beaudry - 20 Floor. 3. Complainants may also submit a written complaint or completed WilIiamsNalenzuela Uniform Complaint Procedures Form by mail, fax, or as follows: Los Angeles Unitled School District Educational Equity Compliance Office 333 S. Beaudry Ave th Floor Los Angeles, CA Telephone: (213) Fax: (213) williams-valenzuela@lau d.net 4. To receive a response, the complainant's contact information must be completed and a check-off mark must be indicated on the form. If Section of the Education Code is applicable, the response, if requested, and report shall be written in English and the primary language in which the complaint was filed. Office of General Counsel Page 3 of6

4 Los ANGELES UNIFIED SCHOOL DISTRICT B. Complaint Response 1. Schools, local district offices, or other offices in receipt of a completed WilliamsNalenzuela Uniform Complaint Procedures Form are to promptly forward all complaint forms/written complaints by either fax to (213) , towilliam-valenzuela@lausd.net. or school mail to the Educational Equity Compliance Office, Beaudry Building 20 th Floor. 2. The principal or designee shall make all reasonable efforts to investigate any problem within his/her authority. He/she shall remedy a valid complaint within a reasonable time period not to exceed 30 working days from the date the complaint was received. Information regarding the resolution of the complaint must be provided in writing to the Educational Equity Compliance Office within 30 working days from the date the complaint was received. 3. A complaint regarding issues beyond the authority of the school principal shall be forwarded in a timely manner, but not to exceed ]0 working days, to the Educational Equity Compliance Office. Upon receipt, the Educational Equity Compliance Office will promptlly forward the complaint to the appropriate school district official for resolution. 4. Within 45 working days of the initial filing of the complaint, the Educational Equity Compliance Office win mail a response with the resolution to the following: a. Complainant, if contact information provided and a check-off mark indicated on the complaint form b. Loca'i District Superintendent/Division ofauthority c. Principal d. Division Contact Personnel (Textbook/Instructional Materials, Human Resources, Facilities or CAHSEE) 5. If no response information was provided or requested by the Complainant, a resolution of the complaint wiji be forwarded to the principal, local district superintendent/division of Authority and the Division contact personnel. VI. APPEALS PROCESS A. Complainants shall comply with the appeal requirements of California Code ofregujations, Title 5, Section Office ofgeneral Counsel Page 40f6

5 Los ANGELES UNIFIED SCHOOL DISTRICT B. Complainants not satisfied with the resolution shall have the right to describe the complaint to the Board of Education at a regularly scheduled meeting. To obtain information regarding Board meeting schedules, please contact Board Secretariat at (213) or log on to <inet. C. Complainants not satisfied with the resolution involving emergency or urgent school facilities conditions can file an appeal to the Superintendent ofpublic Instruction within 15 days ofreceiving the report. Jack O'Connell State Superintendent of Public Instruction California Department ofeducation 1430 "N" Street Sacramento, CA The Superintendent of Public Instruction shall provide a written report to the State Board of Education describing the basis of the complaint and, as appropriate, a proposed remedy for the issue described in the complaint. V. WILLIAMSNALENZUELA COMPLAINTS DATA REPORTING A. The Director of the Educational Equity Compliance Office will report summarized data regarding the Williams/Valenzuela Uniform Complaints on a quarterly basis to the Board of Education at a regular scheduled Board meeting and to the County Superintendent of Education. B. The report shall include the number of complaints by general subject area with the number of resolved and unresolved complaints. Reports, complaints and written responses will be available as public records. VI. COMPLAINT TRACKING SYSTEM WilliamslValenzuela Complaint Tracking System (Attachment D) is provided to show the process used to handle each complaint received. AUTHORITY: This is a policy of the Superintendent of Schools. The following legal standards are applied in this policy: California Education Code Section as amended Office ofgeneral Counsel Page 5 of6

6 Los ANGELES UNIFIED SCHOOL DISTHICT ATTACHMENTS: Attachment A (English and Spanish) - "Notice to Parents, Guardians, Pupils, Teachers and Other Stakeholders - Important Information About Your Complaint Rights - WiIliamsNalenzuela Legislation" Attachment B (English) - "WilliamsNalenzuela Uniform Complaint Procedures Form for Education Code Section 35 I 86 Complaint" Attachment C (Spanish) - "Williams/Valenzuela Uniform Complaint Procedures Form for Education Code Section Complaint" Attachment D - "Williams/Valenzuela Complaint Tracking System" ASSISTANCE: For assistance or additional information, please call: Sue Spears, Director, Educational Equity Compliance Office - (213) Office of General Counsel Page 60f6

7 DllCE TO PARE ls, GUARDIA PILS, EAC ERS A 0 HOLDER IMPORTANT INFO ATION ABOUT YOUR COMPLAINT RIGHTS ATTACH ME TA WILLIAMS/VALENZUELA LEGISLATION Pursuant to Calilol71ia Education CotIe Section you are hereby notified that: I. There should be sufficient textbooks and instructional materials. That means each pupil. including English learners. must have a textbook or instructional materials. or both. to use in class and to take home. 2. School facilities must be clean. safe. and maintained in good repair. 3. There should be no teacher vacancies or misassignments. There should be a teacher assigned to each class and not a series of substitutes or other temporary teachers. The teacher should have the proper credential to teach the class. including the certification required to teach English learners if present. Teacher vacancy means a position to which a single designated certificated employee has not been assigned at the beginning of the year for an entire year or. if the position is for a one-semester course. a position to which a single designated certificated employee has not been assigned at the beginning of a semester for an entire semester. Misassignment means the placement of a certificated employee in a teaching or services position for which the employee does not hold a legally recognized certificate or credential Dr the placement of a certificated employee in a teaching or services position that the employee is not otherwise authorized by statute to hold 4. Pupils. including English learners. who have not passed one Dr both parts of the high school exit examination (CAHSEE) by the end of the 12th grade are to be provided the opportunities to receive intensive instruction and services for up to two consecutive academic years after the completion of grade Acomplaint form may be obtained at the school office. district office. or downloaded from the school's Web site You may also download a copy of the California Department of Education complaint form from the following Web site: AVISD ALOS PADRE I TUTORES, ALUM OS, MAE T OS YDT 0 I TERE ADOS INFORMACION IMPORTANTE SOBRE SUS OERECHAS DE (JUEJA LEGI LACmN DE WILLIAMS/VALENZUELA De conformidad con el Arlfculo 35186delCdtligo de Educacidnde California. por la presente se Jes comunica que: Debe haber suficientes Ii bros de texto y materiales didacticos. Esto significa que cada alumno. incluidos los que aprenden el idioma ingles. deben tener un texto 0 materiales didacticos 0 ambos para utilizar en la clase ypara lievar a casa 0 utilizar despues de clase. 2. Las instalacjones escolares deben estar limpias. ser seguras ymantenerse en buen estado. 3. No deberfa haber vacantesni asignaciones inadecuadas de maestros. Deberfa haber un profesor asignado a cada clase yno una serie de suplentes uotros profesores tempora'les. EI profesor deberfa tener la credencial apropiada, para impartir la clase. incluida la certificaciiln obligatoria para ensenarles a los alumnos del idioma ingles. si los hay. La vacante de un profesor significa un puesto al que no se Ie ha asignado un solo empleado oertificado al principio del and para todd el and. 0 si se trata de un puesto para un curso de un solo semestre. un puesto al que no se Ie ha asignado un empleado certificado ydesignado al principio del semestre para un semestre entero. La asignacion inadecuada significa la asignacion de un empleado certificado a un puesto de ensenanza 0 servicios para el que el empleado no tenga un certificado 0 una credenciallegalmente reconocidos 0 la asignaciiln de un empleado certificado a un puesto de ensenanza 0 servicios que el empleado no este autorizado de otra manera a ocupar legalmente. 4. Alos alumnos. incluidos los del idioma ingles. que no hayan a~robado una 0 am bas partes del examen de egreso de la preparatoria (CAHSEE) para el fin del12 g grado se les deben brindar las oportunidades de recibir ensenanza yservicios intensivos por hasta dos anos academicos consecutivos despues de terminar dicho grado. 5. Se puede obtener un formulario para presentar una queja en la ofioina de la escuela. la oficina del distrito 0 se puede bajar el formulario del sitio web del Distrito Escolar: www lausdnet. Tambien se puede bajar una copia del formulario para presentar una queja del DepartamentD de Educaciiln de California el1 el siguiente sillo web: BUl Office of General Counsel Revised July 2009

8 WilliamsNalenzuela Uniform Complaint Procedures Form For Educational Code Section Complaint ATIACHMENT B FSTAMP FOR OFFICE USE ONL=:=J California Education Code (EC) Section created a procedure for the filing of complaints concerning deficiencies related to instructional materials. conditions of facilities that are not maintained in a dean or safe manner or in good repair. and teacher vacancy or misassignment. Such complaints may be filed anonymously. However. if you wish to receive a response to your complaint. you must indicate below and provide the following contact information. esponse requested: 0 Y Name(Optional): 0 'No Mailing Address (Optional): City ~Zip Code _ Phone Number Home (Optional): ~--- Cell Phone (Optional): Work Phone (Optional): Date of Problem: School Name:..._ Principal: _ location of Problem (Room Number. BUilding. or location): _ Course or Grade leyel: ~~~~_ Teacher Name: ~ _ Issue of CWIpbi (please dei that mly); I. TextbmU and 1nsb1w:ti11ll1l1llilBmrials,0 Apupil. including an English learner, does not have standards-aligned textbooks or instructional materials or state -adopted or District-adopted textbooks or other required instructional materials to use in class. o Apupil does not have access to textbooks or instructional materials to use at home or after school. This does not require two sets of textbooks or instructional materials for each pupil. o Textbooks or instructional materials are in poor or unusable condition, have missing pages. or are unreadable due to damage. o Apupil was provided with photocopied sheets from only a portion of a textbook or instructional materials to address a shortage of textbooks or instructional materials. 2. ~ ty 'tijms o Acondition at the school poses an urgent or emergency threat to the health or safety of pupils or staff, including: abatement of hazardous materials previously undiscovered that pose an immediate threat to pupils or staff, broken windows or exterior doors or gates that will not lock and that pose a security risk. electrical power failure. gas leaks. major pest or vermin infestation, major sewage stoppage. nonfunctioning air-conditioning systems, fire sprinklers, heating or ventilation, structural damage creating ahazardous or uninhabitable condition, and any other emergency conditions that the District determines appropriate. o Aschool restroom has not been maintained or cleaned regularly, is not fully operational. or has not been stocked at all times with toilet paper, soap. and paper towels or functional hand dryers. o The schoo'l has not kept all restrooms open during school hours when pupils are not in classes. and has not kept a sufficient number of restrooms open during school hours when pupils are in class. 3. Teacher VlIClIIlCY or Misassignment o Teacher vacancy - Asemester begins and a teacher vacancy exists. (A teacher vacancy is a position to which a single designated certificated employee has not been assigned at the beginning of the year for an entire year or. if the position is for a one-semester course, a position to which a single designated certificated employee has not been assigned at the beginning of a semester for an entire semester.) o Ateacher lacks credentials or training to teach English learners is assigned to teach a class with more than 20 per cenl English learner pupils in the class. o Ateacher is assigned to teach a class for which the teacher lacks subject matter competency. 4. High ScI:umI Exit EXillTlination o Pupils who have not passed the high school exit exam (CAHSEE) by the end of It h grade were not provided the opportunity to receive intensive instruction and services after the completion of Grade 12. Please describe the issue of your complaint in detail. You may attach additional pages if necessary to fully describe the situation: ~ _ Please file this complaint at the following location(s}: Principal's Dffice and/or mail to the Educational Equity Compliance Office. los Ang las Unified School District. 333 S. Beau ry Avenue - 20th Floor. los Angeles. CA The telephone number is (213) BIJI OIllCllllfB Rev. July

9 Fonnulario del Procedimiento Uniforme de auejas-williamsnalenzuela Para auejas del C6digo de Educaci6n-Artfculo AITACHMENT C DATE STAMP FOR OFFICE USE ONLY: EI Articulo crell un procedimiento para presentar quejas acerca de las deficiencias relacionadas can los materiales cidacticos. el estado de las instalaciones que no se mantienen limpias a seguras a en buen estado Vlas vacantes a asignaciones inadecuadas de maestros. La queja Vla respuesta a esta son documentos publicas segun se estipula en las leves.las quejas se pueden presentar anonimamente. Sin embargo. si usted desea recibir una respuesta a su queja. debe proporcionar la siguiente informacion de contacto. Se solicita respue : 0 Sf 0 No Nombre yapellido([)pcinnal): ~ Oireccilln postal (Opcional): Ciudad: Clldigo Postal: _ Numero de telelono de casa ([]pcional): Telefono Celular (Opcional) _- Telelono del Trabajo ([]pcional): _ Fecha del problema: _ Hombre de la escuela: _ Director: _ Lugar del problema (Hombre de la escuela. direccion. nijmero del salon a lugar): _ Curso agrado escolar: Apellido del maestro:. _ Materia de la queja (fav... de marcar os los que etitilsplllldald: I. librus de hlxto Vm. I s did.ildij:iui a EI alumno. incluso si esta aprendiendo ingles. no tiene Iibros de texto 0 materiales didacticos coordinados con las normas a Ii bros de textauotros materiales didacticos obligatorios adoptados por el Estado 0 el Distrito para usar en clase. a EI alumno no tiene acceso a Iibros de texto 0 materiales didacticos para usar en casa a despues de clase. Esto no requiere dos juegos de libros de texto 0 materiales didacticos para cada alumno. a, Los Iibros de texto 0 los materiales didacticos estan en mal estado 0 inutilizables. les faltan paginas 0 son i1egibles deb ida adanos. a AI alumna se Ie proporcionaron hojas futocopiadas de solo una porcion de un libro de texto 0 materiales didacticos para resolver una escasez de libros de texto 0 materiales didacticos. 2. Estado de las instalaciones a Las condiciones suponen un peligro urgente a de emergencia para la salud 0 fa seguridad de los alumnos 0 del personal. incluidos: disminucion de materiales peligrosos previamente sin descubrir que pf'llsentan un peligro inmediato para los alumnos a el personal. ventanas quebrada~ 0 puertas 0 portones exteriores que no se pueden cerrar con liave y que presentan un peligru de seguridad. fallas de la coltiente eh~ctrica. escapes de gas. infestacion mayor de insectos 0 alimaiias. obstruccion grave de las alcantarillas. istemas de alre acnndicionado. rociadores. calmaccion 0 ventilacion que no funcionan. damos estructurales que dan lugar a un estado peligroso 0 inhabitable. y cualquier otro estado de emergencia que el distrito escolar considere apropiado. a Uno de los banos de la escuela no se ha mantenido 0 limpiado regularmente. no esta completamente en funcionamiento 0 no ha estado abastecido en todo momento can papel higienico. jabon Vto alias de papel 0 secadoras para las manos que funcionen. a La escuela no ha mantenido abiertos todos los banos durante la jornada escolar cuando los alumnos 110 estan en clase. y no ha mantenido abiertos suficientes banos durante la jornada escalar cuando los alumnos estan en c1ase. 3. Puesto vacantb 0 II Ignacilln inadecuada db mbbstl'lls a Puesto vacante de maestro - Empieza un semest~e yexiste un puesto vacante de maestro. Un puesto de maestro vacante es un puesto al que no se Ie haya asignado un solo empleado certificado ydesignado al principio del ano para el ana entero o. si se trata de un curso de un semestre. es un puesto al que no se Ie haya asignado un solo empleado certificado y designado al principio del semestre para el semestre entero. a Asignacion inadecuada de un maestro - Un maestro que carece de credenciales 0 capacitacion para enseiiar a alumnos del idioma ingles esta asignado a impartir una c1ase con mas del 20 por cienlo de tales alumnos. a Asignacion inadecuada de un maestro - Un maestro esta asignado a impartir una clase para la que carece de competencia en la asignatura de que se trata. 4. Examen de Egreso db la P paratolia (Para distlitos escolares qub recihen fondos para la enseftanza intensiva) a Alos alumnos que no han aprobado el Examen de Egreso de la Preparatoria para el final del 12 9 grado no se les proporciono la oportunidad de recibir ensemanza intensiva ysmicios de conformidad con el Articulo (d) (4) y(5) del Codigo de 'Educacion. despues de terminar el ' l2!! gr'ado Haga el favor de describir la rndole de su que;a de manera dlrtallada. Se pueden adjuntar paginas adicionales si as necesaric para poder describir plenamente la situacion. Haga el favor de p sentar e a queja en s siguiente lugar(es): []ficfna del director de la escusla y/o a Educational Equity Compliance []liiee, los Angeles Unified School [)jstrict, 3 South Beaudry Avenue - 2[]lh Floor, los Angeles, CA 9[][]l7. EI tel~no es (213) 241-7G82. BUl-4759.o. DffIu gf o-'liic R 2IJDS

10 Los Angeles Unified School District WILLIAMSNALENZUELA COMPLAINT TRACKING SYSTEM ATTACHMENT D Principal forwards complaints to the Educational Equity Compliance Office Other ways of filing complaints: called in, e mailed, faxed directly to Educational Equity Compliance Office Completed Complaint Form Complaint Reviewed by Educational Equity Compliance Office Appropriate Division Copy to Principal Educational Equity Compliance Office will track starus. Information re: remedy to be forwarded back to the EECO within 30 days. EECO response to Complainant, if requested. (within 45 days) If no contact inform<.tion: Response will be forwarded to: l. Principal 2. Local District Superintendent I Complainant 2. Principal 3. Local District Superintendent 4. WilliamslValenzoela Contact Personnel Quarterly report to the Board of Education and the County Superintendent of Schools Educational Equity Compliance Office BUL- 47SS.0 - Office of General Counsel RevisedJuly 12009