IBM Software Group. Software Expo 2005 INTRODUCCION A ITIL. Mayo 2005

Transcripción

1 IBM Software Group Software Expo 2005 INTRODUCCION A ITIL Mayo 2005

2 ITIL Defined The Information Technology Infrastructure Library (ITIL) R is a framework of IT Best Practices defined in a series of books. ITIL documents industry best practice for IT Service ITIL is gaining worldwide momentum as an industry best practice for implementing key systems management disciplines. Service Support Service Delivery ICT Infrastructure Application Security Planning to Implement Service A list of the ITIL books can be found at: Software Asset ITIL R ITIL is a registered trademark of the OGC (the UK Government's Office of Government Commerce) ITIL

3 itsmf IBM Software Group

4 El marco de ITIL consiste en una serie de libros que documentan las mejores prácticas de la industria en Gestión de Servicios IT Planning to implement service management The business The business perspective Service management Service delivery Service support Security management ICT Infrastructure management The technology Application management ITIL is a registered trademark of the OGC (the UK Government's Office of Government Commerce)

5 ITIL s Framework in Detail Service Desk Configuration Incident Problem Change Release Planning to Im plement Service Service Level Availability Capacity IT Services Financial IT Services Continuity Design and Plan Deployment Operations Technical Support Service Linking Business to IT The Business The Business Perspective Service Support ICT Infrastructure Service Delivery Security Software Asset The Technology IT Infrastructure Security Security setup from the IT manager's point of view Application Managem ent What is the vision? Where are we now? Where do we want to be? How do we check our milestones? How do we keep momentum? Manage the Business Value Align Service Delivery with Business Strategy Drivers and Organizational Capability Application Lifecycle Organization Roles and Functions Control Methods and Techniques

6 Implantación de best practices de IT ( Making ITIL Work ) requiere no solo conocimiento académico de las best practices o modelos T h e B u s i n e s s The business perspective ITIL Design & implementation methods What else do you need to make ITIL work? Service Implementation expertise Integrated Process & Governance Models Planning to implement service management Service management ICT Service support Project management T h e T e c OBJECTIVES ITIL Prioritizing & Diagnostic Techniques ITIL Capability Maturity Model Infrastructure h management n o Service delivery l Security o management g Software Asset y ITIL Application Tool management Vendor Strategic Partnerships Skilled & experienced IT management consultant Align IT with business objectives Lower the long term cost of service delivery Improve the quality of IT services ITIL is a registered trademark of the OGC (the UK Government's Office of Government Commerce)

7 Al final, el secreto de todas la implantaciones con éxito es la integración de organización, procesos, tecnología y datos Information Technology Services Process People Implantación planificada Acuerdo en objetivos realistas Planteamiento estructurado Confianza en las disciplinas de gestión de proyectos Compromiso a nivel ejecutivo Gente bien gestionada, con la información correcta, ejecutando un proceso bien definido y soportado por tecnología adecuada, ofrecerán servicios de alta calidad al negocio que soportan

8 IBM Software Group Relación de IBM con ITIL

9 IBM proporciona servicios, asociados a implantación de ITIL, que van desde el diagnostico, diseño e implantación, complementándose esta última con soluciones pre-empaquetadas que aceleran dicha implantación Formación y certificación en ITIL Foundation Practitioners Service Manager ITIL Servicios de Consultoría Servicios de Assessment ITIL Self Assessment Workshops ITIL Process Maturity Matrices ITIL Assessments Servicios de diseño Estrategia de IT Definición del portfolio de Servicios Process Design Diseño a alto nivel Diseño detallado y desarrollo ITIL Servicios de implantación Planificación e instalación de productos Desarrollo de código adaptado Adaptación de formularios y paneles Carga de datos Formación en productos IBM es partner con un número de vendors cuyas herramientas/productos han sido validados por terceros y han sido valorados de forma que se ajustan al framework de ITIL ITIL Packaged Solutions IRM Accelerator (Full) IRM Accelerator for SMB

10 How ITIL Fits Within Tivoli and IBM Tivoli IT Service and Operations process T h e B u s i n e s s The Business Perspective Service Implementation Service Delivery Applications Service Service Support ICT Infrastructure Security T h e T e c h n o l o g y enables process process Autonomic computing e-business On-Demand process process process

11 Workflow Models Using WBI Modeler

12 Process Reference Guide

13 IBM Tivoli s Strategy 1 Continue investing in a broad and deep set of IT infrastructure management products that automate IT tasks 2 Invest in a platform that enables the automation and integration of IT processes 3 Deliver a new set of process automation products based on best practices that leverage a customer s existing investment in IBM Tivoli Software products

14 IBM Tivoli s Portfolio Linked To Processes 1 Existing Product Portfolio Tivoli products that automate specific infrastructure management tasks Will be updated to more easily integrate with each other 3 Additional Products Offerings that deliver IT process workflows Release Security Solution Information Lifecycle Capacity and Workload Availability Business Service Infrastructure Orchestration Service Continuity/ High Avail Service Level IT Financial Availability Security Optimization Provisioning Software Resources System Resources Virtualization 2 with an integration platform that connects the workflows with the existing infrastructure management products Configuration Database Workflow Engine Core Processes and Collaboration Policy Configurator

15 Leveraging IBM s On Demand Structure Product x Product x Product x Product x Process Y Process Y Process Y Process Choreographer Enterprise Service Bus CMDB Product x Product x Product x Product x Product x A process automation offering makes a customer IT process more efficient and effective, and consists of: A set of 2 or more products Workflows running on WebSphere Process Choreographer Linkages to a CMDB

16 Un Ecosistema abierto al resto de Proveedores Partner Asset Partner Asset CCMDB [ Process Modeler and Choreographer ] SOA Software Cisco Network Administration Software Partner Assets Los Procesos se integrarán para todos los vendedores de herramientas Los Datos se integrarán y gestionarán a través de CCMDB La Automatización de Procesos se extiende a través de los límites anteriores Open Process Automation Library (OPAL)

17 IBM Software Group The Future Of IBM IT Service Today Near Term Future Identity & Access Release Change &Configuration Availability Identity & Access Release Change &Configuration Availability Automate IT Activities Automate Key IT Integrate Autonomic Processes Components Technology Increase Breadth Automated & Depth Standardize Information Sharing Open Standards Across Processes & Architecture Information Innovation Autonomic & Investment Capabilities Resources Embedded More Deeply Integrate Across IT Processes Delegate Many Activities to Autonomic Managers Linkages to a Variety of Industry Business Processes

18 GRACIAS