IMPACT OF TECHNOLOGY IN EXPANDING ACCESS TO PAYMENT AND REMITTANCES SERVICES: AN HOLISTIC APPROACH

Seminario: La Experiencia de los Corresponsales como Canal de Distribución de Servicios de Pagos y Remesas: Logros y Oportunidades IMPACT OF TECHNOLOGY IN EXPANDING ACCESS TO PAYMENT AND REMITTANCES SERVICES: AN HOLISTIC APPROACH Fabiola Herrera Directora Depto. de Sistemas de Pagos Banco Central de la República Dominicana Marzo 2014

AGENDA 1. A NEW PLAYING FIELD 2. BALANCING ACT 3. THE CHALLENGE FOR TECHNOLOGY 4. TECHNOLOGY AND PAYMENT SYSTEMS IN DR

A NEW PLAYING FIELD 1. OLD PLAYERS: BANKS (FI) ISSUERS REGULATORS 2. NEW PLAYERS: INTERNET MERCHANTS PAYMENT SERVICE PROVIDERS (PSP) OPERATORS TELCOS TECHNOLOGY SUPPLIERS EDUCATED (YOUNG) CUSTOMERS

AND IN THIS NEW PLAYING FIELD WE NEED TO PROMOTE FINANCIAL INCLUSION, FOCUSING ON ONE CHANNEL: AGENT BANKING AND ONE SPECIAL TYPE OF PAYMENT: REMITTANCES

THE CHALLENGE: NOT TO LOVE TECHNOLOGY FOR ITSELF (BUT FOR WHAT IT CAN HELP ACCOMPLISH) THE OPPORTUNITY: TO DEVELOP TEHCNOLOGY SOLUTIONS FOCUSED ON CONSUMER NEEDS SO, TECHNOLOGY AND FINANCIAL INCLUSION TODAY: MIX WELL OR OIL AND WATER?

NATIONAL PAYMENT SYSTEM CIRQUE DU SOLEIL BALANCING ACT INCREASED CONSUMER DEMANDS LEGACY SYSTEMS NEW NON-TRADITIONAL PLAYERS TECHNOLOGY NEW CHANNELS

Technology and Payment Systems in DR

Incorporación de todos los participantes y operaciones Banco Central Bancos Múltiples Asociaciones de Ahorro y Préstamos Interbancarios Operaciones BCRD Valores Divisas DOP Seguridad Social OMAS Cheques POS USD ATM ACH Pagos móviles Visa / Mastercard Bancos Ahorro y Crédito Depositaria de Valores Puestos de Bolsa Corporaciones de Crédito Tesoreria de la Seguridad Social

Todos los derechos reservados @Banco Central de la República Dominicana Todos los sistemas de pago del país SISTEMAS Cámara de Compensación ACH Cajeros Electrónicos Puntos de Ventas Tarjetas LBTR Mercado de Valores Pagos Móviles Mercado Fx INSTRU- MENTOS Cheques Débitos y Créditos Directos Tarjetas de Débito Tarjetas de Crédito Interbancarios y Operaciones BCRD Títulos- Valores Pagos y Transferencias Ops. Mercado Cambiario Administrador del Sistema CEVALDOM Compensación x CEVALDOM Liquidación

Expansión del uso de los instrumentos de pago, en especial electrónicos

Un público receptivo a las innovaciones financieras

Volumen de operaciones Instrumentos de Pago 2008-2013 (En miles) 43.1% 72,900.8 75,636.5 44,186.7 45,789.5 87,742.5 51,250.1 962.0 3,225.1 84,979.9 84,979.9 53,173.9 58,997.7 5,161.9 92,256.9 65,289.9 101,015.1 104,791.0 128,527.9 154,859.5 156,055.6 170,138.6 32,017.9 29,966.0 31,438.8 27,046.8 26,162.30 25,184.8 2008 2009 2010 2011 2012 2013 Cheques ACH Tarjetas de crédito Tarjetas de débito Pagos móviles Fuente: www.bancentral.gov.do

Pagos móviles Fuente: www.tpago.com.do.

Usuarios Pagos Móviles 2011-2013 600,000 450,000 300,000 512,579 150,000 245,873 357,218-65,098 Ene-11 Dic.11 Dic. 12 Dic.13 Fuente: www.bancentral.gov.do

3M: MARCOS, MARCELO Y MARCO

Questions

AS THE TOP THREE TECH ISSUES ARE: -PAYMENT PROCESSING -INTERNET PAYMENTS -MOBILE PAYMENTS 1. DO YOU THINK THAT BANKS AND NON-BANKS ARE COMPETING IN THE PROVISION OF PAYMENT PROCESSING SERVICES, AND THEIR PATHS OFTEN CROSS BECAUSE OF ROLE SWITCHING? WHO DO YOU THINK SHOULD PROVIDE THE SERVICE AND WHY? 2. ARE TECH SOLUTIONS FOR INTERNET PAYMENTS DIVORCED FROM REALITY? FROM YOUR PERSPECTIVE, WHY SO MANY INTERNET PAYMENT INITIATIVES HAVE FAILED IN THE PAST? 3. IS MOBILE PAYMENT A TECHNOLOGY THAT REALLY DOES NOT INCREASE THE COST OF PAYMENTS FOR MERCHANTS AND/OR CUSTOMERS? 4. WHAT DO YOU THINK WOULD BE A FAIR BUSSINESS MODEL FOR BOTH BANKS AND PSP AS WELL AS A VALID PROPOSITION FOR CUSTOMERS? (TECH BASED)

5. HOW CAN TECHNOLOGY HELP OVERCOME THE RESISTANCE OF THE UNBANKED TO STOP USING CASH? 6. HOW TO LEVEL HIGH-END TECHNOLOGY WITH TECHNOLOGY ILLITERATE CUSTOMERS? 7. FINALLY, HOW CAN TECHNOLOGY HELP FINANCIAL INCLUSION?

Before we go

BENEFITS OF THE USE OF TECHNOLOGY: More options and financial services Increased use of electronic services (LESS CASH) More services providers Informed and empowered customers, financially educated More access to financial services Society s wellbeing

THE TECH CHALLENGE IN PAYMENTS AND REMITTTANCES BETTER-FASTER-CHEAPER-AVAILABLE-FRIENDLY VS SAFE-SECURE-SUSTAINABLE INTEROPERABILITY, PENETRATION, COMPETENCE

Financial inclusion and banking the unbanked is everybody s task

Seminario: La Experiencia de los Corresponsales como Canal de Distribución de Servicios de Pagos y Remesas: Logros y Oportunidades MUCHAS GRACIAS