The Barcelona Model of egovernment in ten statements and one invitation

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1 The Barcelona Model of egovernment in ten statements and one invitation José Ramón Rodríguez Barcelona City Council Barcelona, 26 th September 2007

2 I. New Rights of Citizens

3 I. Leadership and Governance through Strategic Planning The Barcelona electronic(easy)-government Architecture Strategy: product/channel mix; awareness and take-up Usability: more simple access; improved user experience New Legal Framework for e-government Transaction portal by user segments Interoperability Customer Service Request BCN mobile city Common SOA architecture for E-Government applications IS/IT new enterprise model and renewal of the infrastructure Reporting and dissemination: recording, metrics, publish results

e-government Transaction portal by user segments Interoperability Customer Service Request BCN mobile city Common SOA architecture

4 III. User-centered eservices pay % Knwledge/Use of the municipal web They dont know 28,2% They use 43,4% T ele phone In P ersonl WE B Citizens Know the option to do procedures online 70.8% 636, % Companies and professionals -5% Know the option to do procedures online 61.2% 75,108 They don't use 28,4% 43,40% 40,0% 33,3% Innovators Medium appraisal of the users: 7,2 Early Adopters Early Majority Late Majority Laggards 2,5% 13,5% 34% 34% 16% 50,6% Transactions Citizens 10,87% Companies 34,02% Information 41,3% 41,50% Visits to bcn.cat 43,4% Intermediaries 49,99% Do procedures directly with the Council 69.2% 899,600 Population: 1,300,000 citizens Are open to doing online procedures 32.22% 289,851 Do procedures directly with the Council 84.8% 174,910 Population: 206,262 companies Are open to doing online procedures 33.9% 41,604 18,7% 16,1% 15,1% Web In person Telephone Always do online procedures with the Council 10.87% 97,786 Have done online procedures with the Council 19.65% 176,771 Always do online procedures with the Council 49.99% of agents 34.02% of companies Have done online procedures with the Council 56,7%

8% 636,917 2000 2001 2002 2003 2004 2005 2006-17% Companies and professionals -5% Know the option to do procedures online 61.

5 IV. No one left behind e-government Access Points

6 V. A bet on the Internet Council information website e-servicesportal

7 VI. Don't Automate: Re-engineer, Innovate, Transform Claims & Complaints (IRIS) Minor Work Permits (OROM)

8 VII. A virtual life of the city

9 VIII. Go mobile PDAs at the Guàrdia Urbana police Barcelona on the Mobile

10 IX. Working the Foundations Internet PDAs Intranet Telèfon Presencial Gestió d Integració WEB SERVICES BUS BUS o HUB HUB Interfase Catàleg Catàleg de de d Integració serveis serveis i i dades dades Portal Portal de de Ciutadans Comptabilitat Registre Recursos Humans Serveis Serveis de de Pagament Pagament Patrimoni Compres Signatura Signatura Electrònica Electrònica Gestió de Processos MiddleOfficede Tràmits Incidències i Reclamacions Llicències Serveis d Accés a a MIB MIB Serveis de de Log s Persones Portal Portal dettràmits Padró Serveis Serveis de de Geocodificació Serveis d Auditoria Negocis Cadastre Cadastre Territori Porta de de Proveïdorsl Via Via Pública Arxiu ArchiuDoc. Electrònic Urbanisme Urbanisme Serveis d Impressió Sist. General de Taules Recaptació Portal d Empleats Gestió Gestió d Identitats d Identitats Tributs SPL BBDD BBDD Cartografia Sistemes Departamentals Departamentals Repr. Cartogràfica Rutines Bàsiques BBDD de Negoci Channels Electronic Services Business Management Systems Support Services Information of Base Model Plataforma Tecnològica Technological Model

MiddleOfficede Tràmits Incidències i Reclamacions Llicències Serveis d Accés a a MIB MIB Serveis de de Log s Persones Portal Portal dettràmits Padró Serveis Serveis de de Geocodificació Serveis d

11 X. Passion for Delivery

12 Dedicate a star on the sky of Barcelona BCN Experiences 3. The BCN Sky 4. Follow the directions 5. The person that you choose will recievean with information about this star

13 Adresses egovernment Plan, projects, results, materials /b-online Ordinance on egovernment /orae Mail

14 Barcelona en xarxa

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