Profesional Certificado en Asterisk

Transcripción

1 Curso de Profesional Certificado en Asterisk. El curso de Profesional Certificado en Asterisk está diseñado para cubrir todos los requerimientos a los que debe enfrentarse un Profesional IT relacionado con la telefonía IP en Asterisk en medianas y grandes empresas, independientemente de si su perfil es Administrador o Desarrollador. Con contenidos alineados a las Certificaciones Oficiales Digium: dcaa y dcap, esta capacitación también cubre todos los aspectos teórico-prácticos necesarios para prepararse para rendir estas certificaciones internacionales. Perfil de la audiencia La carrera está dirigida a profesionales IT en general, administradores de servidores, administradores de redes, administradores de telefonía IP y centrales telefónicas IP, y desarrolladores de software para telecomunicaciones. / masinfo@cteducacion.com

2 Requisitos de la audiencia Es requisito tener conocimientos generales de informática. Es deseable tener conocimientos iniciales de linux. Después de completar este curso, los estudiantes serán capaces de: Describir y definir la arquitectura de Asterisk. Instalar y configurar Asterisk. Asegurar, Monitorear y Solucionar Problemas en Asterisk. Configurar planes de discado de alta complejidad, integrándose a las aplicaciones de Asterisk y a las externas. Integrar Asterisk Mediante sus interfaces externas Generar valor a la empresa, aumentando el nivel de servicio de sus comunicaciones, y bajando los costos asociados. Temario Asterisk Architecture Installing Asterisk Initial Configuration Tasks User Device Configuration Dialplan Basics Outside Connectivity Voic Internationalization Deeper into the Dialplan Parking, Paging, and Conferencing Internet Call Routing Automatic Call Distribution (ACD) Queues Device States The Automated Attendant / masinfo@cteducacion.com

3 Relational Database Integration Interactive Voice Response External Services Fax Asterisk Manager Interface (AMI) Asterisk Gateway Interface (AGI) Clustering Distributed Universal Number Discovery (DUNDi) System Monitoring and Logging Web Interfaces Security Asterisk: A Future for Telephony Understanding Telephony Protocols for VoIP Preparing a System for Asterisk Certificaciones Internacionales El contenido del curso sirve como complemento educativo para rendir las siguientes certificaciones internacionales: dcap: Digium Certified Asterisk Professional dcaa: Digium Certified Asterisk Administrator En los links anteriores encontrará el procedimiento para rendir cada examen y los costos de adquisición de los vouchers. Modalidades de Cursado Modalidad Presencial Classroom - Consulte Próximos Inicios Modalidad Online Live Learning - Consulte Próximos Inicios Modalidad Stanford - Siempre abierto. Inicie cuando Usted desee. Modalidad InCompany - Inicio a coordinar con el cliente. / masinfo@cteducacion.com

4 Carga Horaria El curso tiene una duración de 20 horas de teoría y demostraciones realizadas por el profesor, más 20 horas de desarrollo de laboratorios prácticos realizados por los alumnos, conformando un total de 40 horas de carga total. Qué incluye el servicio brindado por International? Manuales teórico-práctico digitales. Acceso a las clases grabadas de los cursos para volver a verlas durante un lapso de 12 meses. Certificado digital de la carrera. Examen opcional de fin de cada curso + Certificado de aprobación del examen en caso de aplicar. Preparación para los examenes oficiales. Preparación para el desempeño sólido como Profesional Administrador y Desarrollador de Asterisk. Profesor Certificado Oficialmente por Digium como dcap. Software, Equipos Físicos y/o Máquinas Virtuales para realizar los laboratorios, según corresponda a cada modalidad de cursado. Experiencia y Mejora Continua gracias a nuestros más de 20 años de trayectoria, de 2MIL clientes corporativos y de 50MIL alumnos capacitados. Instalaciones de categoría AAA para los cursos Presenciales Classroom. Plataforma Cisco WebEx para los cursos Online Live Learning. La más premiada plataforma para cursos Online del mundo. Campus Online University para el acceso a todo el material en la modalidad Distribuida Stanford. Idiomas del curso El instructor dicta el curso en idioma Español. El manual teórico-práctico está escrito en idioma Inglés. / masinfo@cteducacion.com

5 Temario Detallado Asterisk Architecture Modules Applications Bridging Modules Call Detail Recording Modules Channel Event Logging Modules Channel Drivers Codec Translators Format Interpreters Dialplan Functions PBX Modules Resource Modules Add-on Modules Test Modules File Structure Configuration Files Modules The Resource Library The Spool Logging The Dialplan Hardware Asterisk Versioning Previous Release Methodologies The Current Release Methodology Simplifying the Version Numbers Installing Asterisk Installation Cheat Sheet Distribution Installation RHEL Server Ubuntu Server / masinfo@cteducacion.com

6 Software Dependencies Downloading What You Need Getting the Source via Subversion Getting the Source via wget How to Install It DAHDI LibPRI Asterisk Setting File Permissions Base Configuration Initial Configuration make menuselect Updating Asterisk Common Issues Upgrading Asterisk Initial Configuration Tasks asterisk.conf The [directories] Section The [options] Section The [files] Section The [compat] Section modules.conf The [modules] Section indications.conf musiconhold.conf Converting Music to a Format That Works Best with Asterisk Default musiconhold.conf file Additional Configuration Files User Device Configuration Telephone Naming Concepts Hardphones, Softphones, and ATAs Configuring Asterisk / masinfo@cteducacion.com

7 How Channel Configuration Files Work with the Dialplan sip.conf iax.conf Modifying Your Channel Configuration Files for Your Environment Digium Phones with Asterisk Loading Your New Channel Configurations The Asterisk CLI Testing to Ensure Your Devices Have Registered Analog Phones A Basic Dialplan to Test Your Devices Under the Hood: Your First Call Dialplan Basics Dialplan Syntax Contexts Extensions Priorities Applications The Answer(), Playback(), and Hangup() Applications A Simple Dialplan Hello World Building an Interactive Dialplan The Goto(), Background(), and WaitExten() Applications Handling Invalid Entries and Timeouts Using the Dial() Application Using Variables Pattern Matching Includes Outside Connectivity The Basics of Trunking Fundamental Dialplan for Outside Connectivity PSTN Circuits Traditional PSTN Trunks / masinfo@cteducacion.com

8 Installing PSTN Trunks VoIP Coping with Network Address Translation PSTN Termination PSTN Origination VoIP to VoIP Configuring VoIP Trunks Emergency Dialing Voic Comedian Mail The [general] Section The [zonemessages] Section The Contexts Section An Initial voic .conf File Standard Voic KeyMap Dialplan Integration The Voic () Dialplan Application The Voic Main() Dialplan Application Creating a Dial-by-Name Directory Using a Jitterbuffer Storage Backends Linux Filesystem ODBC IMAP Using Asterisk as a Standalone Voic Server Integrating Asterisk into a SIP Environment as a Standalone Voic Server SMDI (Simplified Message Desk Interface) Database Integration Internationalization Devices External to the Asterisk Server PSTN Connectivity, DAHDI, Digium Cards, and Analog Phones / masinfo@cteducacion.com

9 DAHDI Drivers Asterisk Caller ID Language and/or Accent of Prompts Time/Date Stamps and Pronunciation Deeper into the Dialplan Expressions and Variable Manipulation Basic Expressions Operators Dialplan Functions Syntax Examples of Dialplan Functions Conditional Branching The GotoIf() Application Time-Based Conditional Branching with GotoIfTime() Macros Defining Macros Calling Macros from the Dialplan Using Arguments in Macros GoSub Defining Subroutines Calling Subroutines from the Dialplan Using Arguments in Subroutines Returning from a Subroutine Local Channels Using the Asterisk Database (AstDB) Storing Data in the AstDB Retrieving Data from the AstDB Deleting Data from the AstDB Using the AstDB in the Dialplan Creating a Hot-Desking Application with AstDB Handy Asterisk Features Zapateller() / masinfo@cteducacion.com

10 Call Parking Conferencing with MeetMe() Conferencing with ConfBridge() Parking, Paging, and Conferencing features.conf The [general] section The [featuremap] Section The [applicationmap] Section Application Map Grouping Parking Lots Overhead and Underchin Paging (a.k.a. Public Address) Places to Send Your Pages Zone Paging Advanced Conferencing The [general] Section Options for User Profiles Options for Bridge Profiles ConfBridge Menu Options Enabling a PIN Waiting for the Marked User to Join Using ConfBridge() Menus Enabling Videoconferencing Internet Call Routing DNS and SIP URIs The SIP URI SRV Records Accepting Calls to Your System Dialing SIP URIs from Asterisk ENUM and E. E. and the ITU ENUM Asterisk and ENUM / masinfo@cteducacion.com

11 ISN, ITAD, and freenum.org Got ISN? ITAD Subscriber Numbers (ISNs) Management of Internet Numbering IP Telephony Administrative Domains (ITADs) Create a DNS Entry for Your ITAD Testing Your ITAD Using ISNs in Your Asterisk System Security and Identity Toll Fraud Spam over Internet Telephony (SPIT) Distributed Denial of Service Attacks Phishing Security Is an Ongoing Process Automatic Call Distribution (ACD) Queues Creating a Simple ACD Queue Queue Members Controlling Queue Members via the CLI Defining Queue Members in the queues.conf File Controlling Queue Members with Dialplan Logic Automatically Logging Into and Out of Multiple Queues An Introduction to Device State The queues.conf File The agents.conf File Advanced Queues Priority Queue (Queue Weighting) Queue Member Priority Changing Penalties Dynamically (queuerules.conf) Announcement Control Overflow Using Local Channels Queue Statistics: The queue_log File / masinfo@cteducacion.com

12 Device States Device States Checking Device States Extension States Hints Checking Extension States SIP Presence Asterisk Configuration Using Custom Device States An Example Distributed Device States Using Corosync Using XMPP Shared Line Appearances Installing the SLA Applications Configuration Overview Key System Example with Analog Trunks Key System Example with SIP Trunks Alternate Key System Example with SIP Trunks Shared Extension Example Additional Configuration Limitations Creating a Callback Service The Automated Attendant An Auto Attendant Is Not an IVR Designing Your Auto Attendant The Greeting The Main Menu Timeout Invalid Dial by Extension Building Your Auto Attendant Recording Prompts / masinfo@cteducacion.com

13 The Dialplan Delivering Incoming Calls to the Auto Attendant IVR Relational Database Integration Installing and Configuring PostgreSQL and MySQL Installing PostgreSQL for RHEL Installing PostgreSQL for Ubuntu Installing MySQL for RHEL Installing MySQL for Ubuntu Configuring PostgreSQL Configuring MySQL Installing and Configuring ODBC Configuring ODBC for PostgreSQL Configuring ODBC for MySQL Configuring ODBC for Microsoft SQL Validating the ODBC Connector Compiling the ODBC Modules for Asterisk Configuring res_odbc to Allow Asterisk to Connect Through ODBC Managing Databases Troubleshooting Database Issues SQL Injection Powering Your Dialplan with func_odbc A Gentle Introduction to func_odbc Getting Funky with func_odbc: Hot-Desking Using Realtime Static Realtime Dynamic Realtime Storing Call Detail Records (CDR) ODBC Voic Message Storage Compiling the app_voic Module to Support ODBC Storage Creating the Large Object Type for PostgreSQL ODBC Voic Storage Table Layout Configuring voic .conf for ODBC Storage / masinfo@cteducacion.com

14 Testing ODBC Voice Message Storage Database Integration of ACD Queues Storing queues.conf in a Database Storing Dialplan Parameters for a Queue in a Database Writing queue_log to Database Interactive Voice Response What Is IVR? Components of an IVR IVR Design Considerations Asterisk Modules for Building IVRs CURL func_odbc AGI AMI A Simple IVR Using CURL Installing the curl Module The Dialplan A Prompt-Recording Application Speech Recognition and Text-to-Speech Text-to-Speech Speech Recognition External Services Calendar Integration Compiling Calendaring Support into Asterisk Configuring Calendar Support for Asterisk Triggering Calendar Reminders to Your Phone Controlling Calls Based on Calendar Information Writing Call Information to a Calendar Additional Features Voic IMAP Integration Compiling IMAP Voic Support into Asterisk Using XMPP (Jabber) with Asterisk / masinfo@cteducacion.com

15 Compiling XMPP Support into Asterisk Jabber Dialplan Commands chan_motif Out-of-Band Messaging (Messaging Infrastructure) xmpp.conf Configuration sip.conf Configuration Dialplan Configuration LDAP Integration Configuring OpenLDAP Compiling LDAP Support into Asterisk Configuring Asterisk for LDAP Support Text-to-Speech Utilities Festival Cepstral Fax What Is a Fax? Ways to Handle Faxes in Asterisk spandsp Obtaining spandsp Compiling and Installing spandsp Adding the spandsp Library to Your libpath Recompiling Asterisk with spandsp Support Disabling spandsp (Should You Want to Test Digium Fax) Digium Fax For Asterisk Obtaining Digium FFA Disabling Digium FFA (Should You Want to Test spandsp) Incoming Fax Handling Fax to TIFF Fax to Fax Detection Using T. Outgoing Fax Handling Transmitting a Fax from Asterisk / masinfo@cteducacion.com

16 File Format for Faxing An Experiment in to Fax Fax Pass-Through Using Fax Buffers in chan_dahdi.conf T. Gateway Asterisk Manager Interface (AMI) Quick Start AMI over TCP AMI over HTTP Configuration manager.conf http.conf Protocol Overview Message Encoding AMI over HTTP Call Files Example Usage Originating a Call Redirecting a Call Originating a Call Using Python and StarPy Development Frameworks CSTA Interesting Applications Flash Operator Panel Asterisk Gateway Interface (AGI) Quick Start AGI Variants Process-Based AGI DeadAGI Is Dead FastAGI AGI over TCP Async AGI AMI-Controlled AGI AGI Communication Overview / masinfo@cteducacion.com

17 Setting Up an AGI Session Commands and Responses Ending an AGI Session Example: Account Database Access Development Frameworks Clustering Traditional PBXs Hybrid Systems Pure Asterisk, Nondistributed Asterisk and Database Integration Single Database Replicated Databases Asterisk and Distributed Device States Distributing Device States over a LAN Distributing Device States over a WAN Multiple Queues, Multiple Sites Distributed Universal Number Discovery (DUNDi) How Does DUNDi Work? The dundi.conf File Configuring Asterisk for Use with DUNDi General Configuration Initial DUNDi Peer Definition Creating Mapping Contexts Using Mapping Contexts with Peers Allowing Remote Connections Controlling Responses Performing Lookups from the Dialplan System Monitoring and Logging logger.conf Reviewing Asterisk Logs Logging to the Linux syslog Daemon / masinfo@cteducacion.com

18 Verifying Logging Log Rotation Call Detail Records CDR Contents Dialplan Applications cdr.conf Backends Example Call Detail Records Caveats CEL (Channel Event Logging) Channel Event Types Channel Event Contents Dialplan Applications cel.conf Backends Example Channel Events SNMP Installing the SNMP Module for Asterisk Configuring SNMP for Asterisk Using OpenNMS Monitoring Asterisk with OpenNMS Web Interfaces Flash Operator Panel Queue Status and Reporting Queue Status Display Queue Reporting Call Detail Records ABilling Security Scanning for Valid Accounts Authentication Weaknesses Failban Installation / masinfo@cteducacion.com

19 Configuration Encrypted Media Dialplan Vulnerabilities Securing Asterisk Network APIs IAX Denial of Service Other Risk Mitigation CLI Permissions Resources Asterisk: A Future for Telephony The Problems with Traditional Telephony Closed Thinking Limited Standards Compliance Slow Release Cycles Refusing to Let Go of the Past and Embrace the Future Paradigm Shift The Promise of Open Source Telephony The Itch that Asterisk Scratches Open Architecture Standards Compliance Lightning-Fast Response to New Technologies Passionate Community Some Things that Are Now Possible The Future of Asterisk Speech Processing High-Fidelity Voice Video WebRTC Wireless Unified Messaging Peering Challenges Opportunities / masinfo@cteducacion.com

20 Apendix A. Understanding Telephony B. Protocols for VoIP C. Preparing a System for Asterisk / masinfo@cteducacion.com