Anexo 8.3. Programa Condensado

Transcripción

1 Learning Unit: Quality Management Last update: July 2017 Major: International Relations Plan: 401 Semester: 8th Credits: 2 Week Topic Activities. Homework, Exams Bibliography 1 Introduction Evaluation Criteria Of The Course Chapter 1 defining quality Questionnaire page 39 2 Questions: 3,4,5 Activity 2 elaborate a table establishing Chapter 2 total quality in organizations 3 the differences between quality in manufacturing and quality in service. Activity 3 mental map of philosophers Chapter 3 philosophies and frameworks 4 and most important conceptualization 5 6 Chapter 3 international quality awards programs Chapter 4 focusing on customers Activity 4 Nexus research on the awards in México. A description of each. Evidence 1 : Essay on the historical evolution of quality activity 5 Questionnaire pg Questions 4, 10, 14 7 Chapter 4 focusing on customers Activity 6 Class discussion 8 Essay establishing the difference between satisfaction and loyalty 9 1st Middle Term Exam 1st Middle Term Exam

2 Activity 7 10 Chapter 5 leadership and strategic planning Team work: mission and vision of a coffee shop Evidence 2 Conceptual map or Essay (optional) Activity 8 Chapter 6 human resource practices 11 Read the case on page 321: golden plaza hotel and write an essay Evidence 3 Presentation of a 12 Chapter 6 human resource practices proposal of methodologies and quality tools that can be applied to the profesional scope Activity 9 Chapter 7 process management 13 Questionnaire pag. 377 Questions: 1, 5, 6, Chapter 8 peformans and strategic information Summary management PIA: final project 15 2nd Middle Term Exam 16 Upload 1st opportunity grades to siase 17 Counseling for second opportunity Final Grades 18 2nd Opportunity 19 2nd Opportunity 20 Final grades in SIASE ACTIVITIES FOR STUDENT Evidence 1: essay: Description of the historic evolution of quality Evidence 2: (option 1) Conceptual map: Related to the 7 basic tools of quality, both statistical and administrative. (set in the professional context) (option 2) Essay: group project of the process analysis of the client and organizational quality, which applies the concept of quality to the professional life. Evidence 3: Presentation of a proposal of methodologies and quality tools that can be applied to the profesional scope.

3 Comprehensive Final Project: Results of the aplication (real or simulated) of a proposal of methodologies and quality tools that can be applied to the profesional scope (team report) Characteristics: -it s developed in teams -it must be developed in a real problem context, in a real organization -Essay format pages long -it must include coments and conclusions of each team member -it will be the basis for the final presentations before group -its evaluation will be based on the formats of annex 3 Active and relevant participation of the student, where he can show his arguments, analyse and propose solutions to specific situations. The copy in any partial will be penalized with an automatically 2nd opportunity exam. -the student must deliver his/her activities on the date and time established, if the student doesn t, he/she will loose the grade of that activity. -if the student attends late or without his/her receipt paid in the 2 nd opportunity exam, he/she will be automatically on 3 rd opportunity. Co-evaluation: (3 points given by the students, 3 points by the teacher) exams: 1st partial test 2nd partial test Evidence 1: 15% Evidence 2: 15% Evidence 3: 7% Homework and active participation: 7 Exams (2) 10 e/o = 20% Co-evaluation: 6% Comprehensive Final Project = 30 % EVALUATION Total grade = 100 %

4 BIBLIOGRAPHY Basic bibliography: James R. Evans And William M. Lindsay, And Performance Excellence, Cengage Learning, Cuarta Edición Cantú Delgado, Humberto; Desarrllo de una Cultura de Calidad, Mc Graw Hill, Mexico, Second Edition Casa de Jesús Fa Marti, Heras Saizabitoria Iñaki, Merino Días de Cerio Javiier Calidad Práctica, Una guía para no perderse en el mundo de la calidad. Editorial: Pearson Prentice Hall Complementary bibliography: Aburto Jiménez, Manuel (1992,) Administración por Calidad; CECSA, Mexico. Arrona H., Felipe J. (1993,) Metodología para le Desarrollo de Poyectos de Mejora, 2nd edition; ICASA, Mexico. Crosby, Philip B. (1994,) Plenitud: Calidad para el Siglo XXI; Mc Graw Hill, Mexico. Feingenbaum, Armand V. (1994,) Control Total de Calidad, 3rd edition; CECSA, Mexico. Deming, W. Eduardo (1989,) Calidad, Productividad y Competitividad: La salida de la crisis, Díaz de Santos, Madrid: Spain. Escalante, Edgardo J. (1992,) Mnual de Control Estadístico de Procesos; FONT, Mexico. Imai, Masaaki; Kaisen (1996,) La clave de la ventaja competitiva japonesa; Compañía Editorial Continental, Mexíco. Guajardo, Garza, Edmundo (1996,) Administración de Calidad Total; PAX, Mexico. Ishikawa, Kaoru (1994,) Qué es el Control Total de Calidad?; norma, Colombia. Jablonski, Joseph R. (1997,) Aprenda a Administrar la Calidad Total, CECSA, Mexico. Juran, Joseph M. (1989,) Jurán y el Liderazgo para la Calidad: Un manual para directivos; Díaz Santos. Madrid: Spain. Juran, Joseph M. (1988,) Juran on Planning for Quality; The Free Press, USA. Kume, Ititoshi (1998,) Herramientas Estadísticas Básicas para el Mejoramiento de la Calidad; norma, Colombia. Möller, Claus (2000,) Calidad Personal: La base de todas las demás calidades; Ediciones Gestión 2000, Spain. Münch, Lourdes (1996,) Más allá de la Excelencia y la Calidad Total; Trillas, Mexico. Normas ISO; Cuadernos Editados por el Instituto Mexicano de la Calidad, Mexico. Oakland, John S. and Porter, Les (2001,) Administración por la Calidad Total; CECSA, Mexico. Omanchonu, Vincent K. and Ross. Joel E. (1995,) Principios de la Calidad Total; diana, Mexico. Rhotery, Brian; ISO 9000 and ISO (1996,) Panorama Editorial, Mexico. Scherkenbach, William W. (1994,) La Ruta Deming: Hacia la mejora continua; CECSA, Mexico. Server, Matt; ISO 9000:2000 implementation (2002,) Panorama Editorial, Mexico. Udaondo Durán, Miguel (1992,) Gestión de la Calidad: Díaz de Santos, Madrid: Spain. Electronic Sources: last accessed on Jan/10/ last accessed on Jan/10/ last accessed on Jan/10/2015.

5 Ccp. Secretarios Académicos Ccp. Auxiliar Académico Ccp. Alumno