PANAMA 4.0 NATIONAL DIGITAL AGENDA DRIVING DEVELOPMENT AND NATIONAL CONNECTIVITY THROUGH A DIGITAL HIGHWAY CLOSING THE DIGITAL GAP

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Gerardo Vega Prado
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2 PANAMA 4.0 NATIONAL DIGITAL AGENDA DRIVING DEVELOPMENT AND NATIONAL CONNECTIVITY THROUGH A DIGITAL HIGHWAY CLOSING THE DIGITAL GAP

evitando la discrecionalidad del funcionario. Todos los ciudadanos tendrán un libre acceso a las instituciones del gobierno, sin intermediarios y costos escondidos.

3 Alignment to Government Objetives Efficient and effective Goverment services (Objective 3.5) Brindaremos eficientes y eficaces servicios gubernamentales personalizados asegurando, la transparencia y sencillez de los tramites gubernamentales, estableciendo un plazo para su atención y evitando la discrecionalidad del funcionario. Todos los ciudadanos tendrán un libre acceso a las instituciones del gobierno, sin intermediarios y costos escondidos. Transformaremos la gestión pública actual en una gestión eficiente y eficaz en las áreas sustantivas y de atención directa a la ciudadanía, mediante un gobierno sin paredes, puertas ni horarios a los servicios ni a la información. Reforzaremos el concepto de Gobierno Electrónico para mejorar los servicios e información ofrecidos a los ciudadanos, incrementando la eficiencia y la eficacia de la gestión pública, aportando a las acciones del gobierno un marco de transparencia para crear mecanismos que faciliten la participación ciudadana en la toma de decisiones de la gestión pública. Consolidaremos muchas de las responsabilidades similares del Estado, hoy dispersas en varias instituciones para que haya una entidad única responsable de atenderlas y solucionarlas. Commitment to social inclusion, descentralicing through local government, institutional strengthening and rule of law 3

4 Government Strategic Plan 1. Developing a Knowledge Society to reduce the digital gap 2. Universal access to Broadband Internet 3. Development of e-government services and Open Government 4

- 2014 43 of 148 +3 WORLD BANK Doing Business Index - 2015 52 of 189 +3 UNITED NATIONS

5 Measuring National Competitiveness WORLD ECONOMIC FORUM (WEF) Global Competitiveness Index of WORLD ECONOMIC FORUM (WEF) Global Information Technology Index of WORLD BANK Doing Business Index of UNITED NATIONS e-government Index of WORLD BANK KEI (Knowledge Economy Index) of 145

6 Drivers for the Digital Agenda Transparent Participative Connected Open Government Government Transformation ICT Capacity Building Sectorial Apps

7 National Council for Government Innovation PRESIDENT OF THE REPUBLIC Minister of the Presidency Minister of Economy and Finance SENACYT Secretary General Comptroller of the Republic AIG Administrator

8 NATIONAL AUTHORITY FOR GOVERNMENT INNOVATION Strong legal framework for e-government Modernizing government through reengineering & ICT Mandate reaches all branches of Government Shared platforms savings and best use of resources Governance to facilitate and execute best practices Efficacy in procurement and engagement with suppliers International IT representation

Government Shared platforms savings and best use of resources Governance to facilitate and

9 Building a National Agenda through AIG Skill-set Influence Lead Support Execute PUBLIC POLICY TRANSFORMING GOVERNMENT SECTORIAL INNOVATION ICT SINERGY PLATFORMS

10 Law e-government

11 Strategic Digital Agenda Management of Innovation Mid term view 2024 Horizon ω Innovation objectives horizons 2016 Horizon α AIG capacity to-date and for next two years Infrastructure & sustainability Generate a nucleous of innovative activities in specialized groups Integrate & generate sinergies among the innovative units Incorporate external experts in assessment and development Articulate the support axes 2019 Horizon β Where should AIG be in five years to hand off to new government Shared services Purchase efficiencies Government platforms ICT sustainability in Government Innovation objectives integral planning IT career plans established Competence centers Where should AIG be in ten years Complete development of an innovation system opened to external industry sources Observatory & prospectivity Technological vigilance Technological intelligence Technological renewal Competition with the private sector for ICT professionals Best practices adopted Time 11

Articulate the support axes 2019 Horizon β Where should AIG be in five years to hand off to new government Shared services Purchase efficiencies Government platforms ICT sustainability in Government

12 G2C Stakeholders in G2B the critical lines I2I of action for building an G2G institutional G2W Digital Agenda

13 Innovation Cycle Managing Innovation and Government Continuous Process Improvement Assessments, gaps, benchmarks & vulnerabilities 6 National Vision and Goals 1 1 AIG Organizational Support Government Strategic Plan (PEG), Presidential Cabinet, National Council for Government Innovation, AIG General Administration 2 Systems Arquitecture and technlogy Execution of objectives Government 5 innovation cycle 2 ICT trends 3 Government Innovation 4 IT Governance 4 Institutional capabilities 3 Innovation opportunities 5 Technology Platforms, Electronic Government, Internet & mobility, IT Services, Open Government, Citizen Contact Center 6 e-government & Innovation Center of Excellence 13

and technlogy Execution of objectives Government 5 innovation cycle 2 ICT trends 3 Government Innovation 4 IT Governance 4 Institutional capabilities 3 Innovation

14 Strategic Digital Agenda Managing innovation Source Innovation Arquitecture Shared services Platform/Projects Governance Planificación y Seguimiento AIG identified Agency demands Ideas Initiatives How to? International requirements Platform Project Service Exploitation Customer? Quality Launch Industry proposals FILTERS Methods for selecting the best initiatives Validating the initiatives Trials, maintenance & support Co-creation of technologies, profucts & services

International requirements Platform Project Service Exploitation Customer?

15 On-line procedures & payments

16 Electronic Signature and Smart National ID

17 Government Cloud Computing

18 Multiservice VoIP National Network

19 CERT & Disaster Recovery

20 Increase capacity & coverage of free internet hot spots Broadband by Internet users 42.9% 80% Fixed Broadband penetration Mobile Broadband penetration 7.9% 11% 25.2% 34%

21 Ocean fiberoptic cables connectivity Regional IXP and mobility Connectivity hub (5 + 2) TIER 3 & 4 Data Centers

22 Competitiveness Index (WEF) Mobile Government 6 SING NZE CAN UK USA 5 KOR AUS PAN EST CHI ESP LEADERS MEX IND COL URU 4 KEN FOLLOWERS DISRUPTIVE PARADYGMS m-government index

23 Contact Center for Citizen Services

28 ICT TRAINING

29 ICT Platform for Criminal Judicial System

30 Other programs

31 31

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