SIE Center Software Industry Excellence Center Propuesta cursos de Certificación MEXICO FIRST SIE Center 1
Zapopan, Jalisco, 17 de abril del 2009 Lic. Raúl González Lic. Andrés Simón México FIRST Presente Estimados Licenciados González y Simón, Por medio de la presente me permito hacerle llegar la propuesta del Tecnológico de Monterrey a través del SIE Center con el fin de apoyar al programa Nacional de Certificaciones personales en el área de TI. La propuesta tiene como objetivo certificar a nivel nacional al mayor número de personas en: Personal Software Process (PSP) Fundamentals and Advanced Leading a Development Team PSP Instructor Training TSP Coach Training TSP Executive Strategy Seminar TSP Team Member Training Introduction to CMMI v1.2 ITIL Foundations v3.0 Quedamos a sus órdenes para cualquier duda o comentario. Saludos cordiales. Ing. Alfonso Alva Rosano Lic. Berta Alicia Valdez Aldrete Presidente, ITI Directora, SIE Center TEC de Monterrey TEC de Monterrey +52 (33) 3669. 3000 ext 2809 +52 (33) 3669.3000 ext 2810 aalva@itesm.mx bvaldez@itesm.mx SIE Center 2
LISTA DE PRECIOS PARA MÉXICO FIRST Duración en Precio por Limite de personas por grupo Cursos de Certificación Oficial días participante Mínimo Máximo Personal Software Process (PSP) Fundamentals and Advanced Incluye examen de certificación 10 $ 29,400 7 10 Leading a Development Team Incluye el registro a la base de datos del SEI 3 $ 8,758 7 15 PSP Instructor Training Incluye examen de certificación 5 $ 35,200 5 10 TSP Coach Training Incluye examen de certificación Incluye el registro ante el SEI como candidato a Coach TSP 5 $ 35,200 5 10 TSP Executive Strategy Seminar Incluye el registro a la base de datos del SEI 1 $ 4,207 7 10 TSP Team Member Training Incluye el registro a la base de datos del SEI 2.5 $ 8,357 7 10 Introduction to CMMI V1.2 3 $ 13,125 7 14 Incluye el registro a la base de datos del SEI $ 10,500 15 24 ITIL Foundation V3.0 Incluye examen de certificación 3 $ 15,593 10 20 Los precios están en Moneda Nacional Los precios no incluyen IVA Los precios incluyen: o viáticos necesarios para impartir el curso en cualquier ciudad de la República Mexicana o Instructor certificado para dar el curso de certificación o El material del curso y libro cuando sea necesario o Diploma de participación o Examen de certificación cuando se requiera Estos precios son vigentes para el año 2009 SIE Center 3
TEAM SOFTWARE PROCESS / PERSONAL SOFTWARE PROCESS EL TEAM SOFTWARE PROCESS (TSP) Y EL PERSONAL SOFTWARE PROCESS (PSP) son procesos para el desarrollo de software que fueron diseñados, probados y refinados por el Software Engineering Institute (SEI) de acuerdo a las prácticas de todos los niveles del CMMI, para poder lograr que un equipo que desarrolla, alcance los máximos niveles de productividad y calidad. Estudios realizados por el SEI han mostrado resultados tan prometedores que algunas empresas desarrolladoras de software reconocidas mundialmente han decidido iniciar esfuerzos tendientes a implementar el TSP en sus organizaciones. En las empresas donde se ha implementado el TSP en forma correcta, se han logrado obtener beneficios como los siguientes: Un aumento en la productividad de hasta un 70% Una reducción del error en la estimación de tiempo y costo de los proyectos en un ±5% Una reducción de la cantidad de los defectos entregados al cliente a un equivalente a 5 sigma (60 defectos por cada millón de líneas de código) Una reducción del tiempo para certificarse en CMMI a menso de la mitad A diferencia de otras metodologías, el TSP requiere el entrenamiento de un alto porcentaje de las personas que trabajan en la organización y requiere del trabajo cercano de coaches certificados que entrenan y guían al equipo en el correcto desarrollo del proyecto. El TSP requiere de cambios profundos en las prácticas individuales y grupales de los desarrolladores de software, pero los resultados que se obtienen son sorprendentes. Es por eso muy importante que esta metodología se implemente con gran cuidado, sin reducir su alcance y con una muy cercana supervisión. La correcta implementación de TSP en una organización empieza con la apropiada capacitación de los ejecutivos y gerentes de la misma, para proceder a seleccionar uno o dos equipos de ingenieros que realizarán proyectos piloto utilizando el TSP. A estos ingenieros se les capacita primero en las prácticas individuales que deben de dominar, a través del PSP. Después un coach certificado en TSP los entrena y guía en la implementación del TSP en su proyecto piloto de desarrollo de software. El TSP construye equipos de alto rendimiento de abajo hacia arriba, como lo muestra la siguiente figura: SIE Center 4
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Cursos de Certificación oficial PERSONAL SOFTWARE PROCESS (PSP) FUNDAMENTALS AND ADVANCED Course Description This five-day course teaches software engineers the principles, concepts, and benefits of the PSP, a process-based approach for developing software. Students who complete the course will be able to apply the PSP methods to their own personal work process and participate on a Team Software Process SM (TSP SM ) team. Students learn how to measure and analyze their personal software process, use process data to improve their personal performance, and apply PSP methods to other structured tasks. The student can choose to follow this course with PSP Advanced, a five-day course that provides in-depth coverage of the advanced topics of PSP and picks up where PSP Fundamentals leaves off. Together the two courses cover a significant subset of the PSP Body of Knowledge and help to prepare students for the PSP Developer Certification exam. Successful completion of both PSP Fundamentals and PSP Advanced is a prerequisite to both PSP Instructor Training and TSP Coach Training. Students learn the PSP by completing the assigned reading, attending the class lectures and class laboratory sessions, and completing programming assignments and a performance (process, planning and quality) analysis report. The total course completion time includes ten days of class time plus additional time to complete the pre-reading and course homework. All assignments must be completed 45 days after the final day of class. Objectives This course will help participants to understand the PSP process-based approach for developing software measure and analyze their personal software processes manage and reduce defects through their software processes analyze their current performance improve their current performance based on the analysis by making process improvements extend the PSP Fundamentals methods with more best practices Topics introduction to PSP and TSP defining and using processes fundamental planning concepts SIE Center 6
process and size measurement size and resource estimating proxy-based estimating (PROBE) using PSP data schedule planning and tracking planning for software quality defect management team development applying sound design engineering and verification techniques using a defined estimating process called PROxy-Based Estimating (PROBE) to estimate size and effort tracking and prediction schedule performance various quality techniques for improving the software process and product and programmer productivity how to address quality issues use of statistical methods to understand and improve planning and quality performance use of metrics to provide information on process effectiveness, and process improvements TSP Role concepts Class Schedule This ten-day course meets at the following times: Days 1-4, 9:00 a.m.-5:30 p.m. Day 5, 9:00 a.m.-3:00 p.m. Days 6-9, 9:00 a.m.-5:30 p.m. Day 10, 9:00 a.m.-3:00 p.m. Audience Prerequisites software engineers software engineering students software engineering instructors software quality management instructors third-party vendors of software engineering or quality training Before registering for this course, participants must be proficient in at least one programming language. Due to the quick pace of the course, students will not be successful if they attempt to learn a new programming language while attending. It is helpful to be familiar with basic statistics and to be able to read simple formal notations. SIE Center 7
Students must bring with them the following portable computing equipment: Laptop computer with 500 megabytes or greater of free hard disk space Microsoft Office with Access 2003 & Microsoft Office Service Pack 2, or Microsoft Office with Access 2007 Programming language development environment (compiler, editor, etc.) Zip file capability CD-ROM or memory stick Wireless network card a simple 4-function calculator Please note: Beta versions of Microsoft Office products are not supported. Pre-Course Work After registering for the course, attendees will receive a copy of the book PSP: A Self-Improvement Process for Software Engineers by Watts S. Humphrey (ISBN: 0-321-30549-3), along with a letter detailing the pre-course reading assignments. It is important that the assigned chapters are read before coming to the course. It is also important that students do not begin the assignments until they are assigned during the course. El seminario incluye Un Instructor certificado por el SEI para dar este curso, El curso se imparte en español, aunque el material y libros son en inglés Diploma de participación una vez completados todos los programas y reportes del curso, material del curso, El libro PSP: A Self-Improvement Process for Software Engineers by Watts S. Humphrey (ISBN: 0-321-30549-3) Examen de certificación el cual es en inglés, por computadora y se lleva a cabo en un centro de pruebas certificado por el SEI. Una acreditación como PSP Certified (si pasa el examen) SIE Center 8
Cursos de Certificación oficial LEADING A DEVELOPMENT TEAM Course Description This three-day course is designed to teach first-line managers or team leaders how to manage projects quantitatively in order to complete projects on schedule, within budget, and with all requirements met. The course covers the knowledge and skills leaders need to effectively lead and coach development teams. Quality is not achieved by accident. Quality must be planned for and tracked to ensure project goals are achieved. This course provides examples of practical leading and lagging quality indicators, which leaders can use in guiding their decisions. By controlling quality, schedule and budgets become more predictable. The relationship between quality and its impact on cost and schedule is also discussed, along with quantitative techniques used to manage them. Software is developed by teams of individuals, thus processes are needed in order to successfully develop quality software. However, organizations still struggle when trying to apply disciplined methods in the software process. Historically, this struggle has been due to a lack of operational procedures that teams and individuals can use to develop software in a disciplined fashion. Through the use of the Team Software Process SM (TSP SM ) leaders will be given an example of both a strategy and a set of operational procedures using disciplined software process methods at the individual and team levels. At the individual level, the Personal Software Process (PSP SM ) shows managers and engineers how and why to plan and track their projects, demonstrates the principles and benefits of effective quality management, and involves the engineers in process measurement, management, and improvement. At the team level, the TSP builds accurate, achievable plans for software project teams, provides a formal team-building process, and provides the mechanism for tracking progress against project Objectives Successful completion of this course enables participants to describe how the use of operational procedures and data can be effectively used by teams and individuals, can improve software development activities and provide positive motivation for engineers and teams demonstrate key behaviors for successfully leading and coaching teams SIE Center 9
Topics show how to quantitatively manage projects through the use of effective cost, schedule and quality measures describe the basic concepts on which the TSP is built provide a working-level understanding of how individuals and teams apply the TSP discuss how to measure and manage development quality and produce quality products using quantitative methods provide an overview of the team leader's responsibilities and ways to lead and motivate the team discuss how to effectively build work plans and negotiate commitments with management understand quantitative process data at the team level and how to lead the team based on the data discuss how to track the team's status against its plan and maintain its commitment to management discuss maintaining quality during software development show how to report status to management discuss how to handle leadership challenges provide an overview of the TSP and how it works to build self-directed, highperformance teams show how team management works on a TSP team discuss the role of the team leader Class Schedule This three-day course meets at the following times: Days 1-2, 9:00 a.m.-5:30 p.m. Day 3, 9:00 a.m.-3:30 p.m. Audience First-level software managers who directly manage software development, such as software project managers software team leaders supervisors Prerequisites There are no prerequisites for this course. SIE Center 10
Course Work After registering for the Leading a Development Team course, attendees receive copies of the books Winning with Software: An Executive Strategy (ISBN: 0-201- 77639-1) and TSP SM : Leading a Development Team (ISBN: 0-201-54610-8) by Watts Humphrey. An accompanying letter details the pre-course reading assignments. It is important that attendees read the assigned chapters before coming to the course. El seminario incluye Un Instructor certificado por el SEI para dar este curso, El curso se imparte en español, aunque el material y libros son en inglés Diploma de participación Material del curso, Los libros Winning with Software: An Executive Strategy (ISBN: 0-201- 77639-1) and TSP SM : Leading a Development Team (ISBN: 0-201-54610-8) by Watts Humphrey Registro en la base de datos del SEI SIE Center 11
Cursos de Certificación oficial PSP INSTRUCTOR TRAINING Course Description Upon completing this five-day course, students will be authorized to use the SEI Team Software Process SM (TSP SM ) course suite to teach the PSP for Engineers, PSP Fundamentals, PSP Advanced, Introduction to Personal Process, Leading a Development Team, and TSP Executive Strategy Seminar courses to others in their organizations. The PSP Instructor Training course focuses on how to teach the PSP and put it into practice and introduces the concepts of the Team Software Process. SM Specific course objectives include understanding how to effectively teach the PSP to others, how to grade student assignments and analyze resulting data, and the role of a change agent in introducing the PSP into an organization. Objectives This course helps participants to Topics effectively teach the PSP to others grade student assignments and analyze resulting data understand the role of a change agent in introducing the PSP into an organization The PSP Course Designs Using Instructor Spreadsheets Teaching the PSP Grading Student Assignments Using Data as a Teaching Tool Preparing to teach the PSP Licensing and Authorization Class Schedule This five-day course meets at the following times: Days 1-2, 9:00 a.m.-5:30 p.m. Day 3, 9:00 a.m.-3:00 p.m. SIE Center 12
Audience potential software engineering instructors potential software quality management instructors third-party vendors of software engineering or quality training Prerequisites Before registering for this course, participants must successfully complete PSP for Engineers I and II, or PSP Fundamentals and PSP Advanced, taught by the SEI or an SEI-authorized PSP instructor o For those students who have taken PSP for Engineers I: Planning and PSP for Engineers II: Quality, or PSP Fundamentals and PSP Advanced, from an SEIauthorized instructor, please note: the instructor must submit student data to the SEI 60 days in advance of the PSP Instructor Training course. o Attending the TSP Executive Seminar or Leading a Development Team does not fulfill this requirement. be recommended by their SEI-authorized instructor be an SEI-Certified PSP Developer have signed the Code of Professional Conduct for SEI Services be sponsored by an SEI Partner for the TSP Product Suite have attended PSP for Engineers, or PSP Fundamentals and PSP Advanced, within the past 18 months have teaching or public speaking experience be proficient in both spoken and written English Required Equipment Students must bring with them the following portable computing equipment: Laptop computer with o 500 megabytes or greater of free hard disk space o Microsoft Office with Access 2003, SP2 (or more recent) o Programming language development environment (compiler, editor, etc.) o Zip file capability o CD-ROM or memory stick a simple 4-function calculator Please note: Beta versions of Microsoft Office products are not supported. SIE Center 13
Pre-Course Work Students should review and follow the PSP IT course prerequisites and the PSP authorization process. The process for becoming a SEI-authorized PSP Instructor begins with the completion of the PSP for Engineers, or PSP Fundamentals and PSP Advanced, course taught by the SEI or an SEI-authorized PSP Instructor. Then students must successfully pass a screening of their PSP for Engineers, or PSP Fundamentals and PSP Advanced, course work to be accepted into the PSP Instructor Training course. Students must complete the PSP Instructor Training course within 18 months of taking the PSP for Engineers, or PSP Fundamentals and PSP Advanced, courses. After becoming officially registered, students should prepare for this course by reviewing their own data. During the course, the students will prepare a brief presentation of a PSP for Engineers, or PSP Fundamentals and PSP Advanced, course module for the rest of the class. The PSP Instructor authorization process is detailed on our Web site at http://www.sei.cmu.edu/partners/tsp/procedures.html. El seminario incluye Un Instructor certificado por el SEI para dar este curso, El curso se imparte en español, aunque el material y libros son en inglés Diploma de participación Material del curso, Una acreditación como instructor autorizado del PSP (si pasa el examen al final del curso) SIE Center 14
Cursos de Certificación oficial TSP COACH TRAINING Course Description This five-day course prepares students to launch and coach effective Team Software Process SM (TSP SM ) teams. The course covers the key concepts and principles of the TSP from an operational/procedural perspective. Students are guided through a series of lectures and exercises that teach them the TSP process and prepare them to facilitate the use of the TSP process on actual software teams. All SEI TSP coaches must be sponsored under a license agreement between Carnegie Mellon University and a SEI Partner for the TSP Product Suite. The TSP was designed to provide both a strategy and a set of operational procedures using disciplined software process methods at the individual and team levels. At the individual level, the Personal Software Process SM (PSP SM ) shows managers and engineers how and why to plan and track their projects, demonstrates the principles and benefits of effective quality management, and involves the engineers in process measurement, management, and improvement. At the team level, the TSP builds accurate, achievable plans for software projects teams, provides a formal team-building process, and provides the mechanism for tracking progress against project plans. Objectives This course helps participants to understand the rationale and conceptual foundations of the TSP process how to set up and conduct a TSP launch, relaunch, or checkpoint how to recognize and effectively address common problems that occur in TSP launches how to use tools that support the launch process how to coach a TSP team between launches and checkpoints how to tailor the TSP process to fit the team, organization, and project the coach's rights and obligations under the TSP Product Suite agreement SIE Center 15
Topics the rationale and process foundations for the TSP preparing for and conducting the TSP launch process coaching teams as they run their TSP project using TSP data facilitating effective team-building methods and team dynamics using appropriate tools for the TSP handling common problems associated with software teams transitioning the TSP into the organization Class Schedule This week-long course meets at the following times: Days 1-4, 9:00 a.m.-5:30 p.m. Day 5, 9:00 a.m.-3:30 p.m. Please note there is a mandatory authorization exam administered after lunch on Friday. Please take this into consideration when making travel arrangements. Audience potential TSP coaches and team leaders third-party vendors who want to provide TSP training and coaching to their clients Prerequisites To become an SEI-authorized TSP coach, a candidate must complete the PSP for Engineers course or PSP Fundamental and Advanced, from either the SEI or from an SEI-authorized PSP Instructor o For those students who have taken PSP for Engineers from a SEIauthorized instructor, please note: the coach candidate must submit their student data to the SEI 60 days in advance of the TSP Coach Training course for screening. be recommended by your SEI-authorized PSP Instructor be an SEI-Certified PSP Developer have signed the Code of Professional Conduct for SEI Services be sponsored by an SEI Partner for the TSP Product Suite be successfully observed as a TSP Coach by the SEI be proficient in both spoken and written English SIE Center 16
The candidate is expected to have a basic understanding of software engineering processes a basic awareness of the CMMI levels and Key Process Areas (KPAs) a working knowledge of project management a working knowledge of software quality management the ability to work effectively on a team Participation in a TSP launch is recommended but not required. Details of TSP Coach authorization are available on the SEI Web site at http://www.sei.cmu.edu/partners/tsp/procedures.html. Required Equipment Students must bring with them the following portable computing equipment: Laptop computer with o 500 megabytes or greater of free hard disk space o Microsoft Office with Access 2003, Service Pack 2 (or more recent) o Zip file capability o CD-ROM or memory stick a simple 4-function calculator Please note: Beta versions of Microsoft Office products are not supported. Course Work After acceptance to the Launch Coach Training course, attendees receive a copy of the text TSP: Coaching Development Teams, along with a letter detailing the precourse reading assignments. It is important that the assigned chapters are read before coming to the course. El seminario incluye Un Instructor certificado por el SEI para dar este curso, El curso se imparte en español, aunque el material y libros son en inglés Diploma de participación El libro, TSP: Coaching Development Teams Material del curso, Un registro ante el SEI como candidato a Coach TSP (si pasa el examen al final del curso) SIE Center 17
Es importante hacer notar que para que un candidato a coach de TSP se certifique como Coach TSP es obligatorio y requerido que después de aprobar el curso de TSP Coach Training y antes de presentar el examen de certificación, éste sea observado oficialmente por una persona autorizada por el SEI. SIE Center 18
Cursos de Certificación oficial TSP EXECUTIVES STRATEGY SEMINAR Course Description This one-day introductory course for software executives and middle managers covers the key concepts and principles of the Team Software Process SM (TSP SM ) and Personal Software Process SM (PSP SM ) from a management perspective. The purpose of the course is to provide the foundation that managers need to begin to introduce and apply the TSP in their organization. Organizations that develop software recognize that controlling their software process significantly affects their ability to be successful in business. However, organizations still struggle when trying to apply disciplined methods in the software process. Historically, this struggle has been due to a lack of operational procedures that teams and individuals can use to develop software in a disciplined fashion. The TSP was designed to provide both a strategy and a set of operational procedures using disciplined software process methods at the individual and team levels. At the individual level, the PSP shows managers and engineers how and why to plan and track their projects, demonstrates the principles and benefits of effective quality management, and involves the engineers in process measurement, management, and improvement. At the team level, the TSP builds accurate, achievable plans for software projects teams, provides a formal team-building process, and provides the mechanism for tracking progress against project plans. Objectives This course helps participants to describe the basic concepts on which the TSP is built describe how the TSP can effectively improve software development activities and provide positive motivation for engineers and project teams show how to use the TSP to address current and future software needs describe how to successfully introduce and maintain TSP show what management must do to help their teams be successful SIE Center 19
Topics a strategic perspective of the software business, its problems and possible solutions to those problems an overview of the PSP and how it provides a means for introducing sound engineering practices into software engineering work an overview of the TSP and how it works to build self-directed, highperformance teams rational management (managing with facts and data) and why this type of management is required to maintain successful TSP teams quality during software development, how TSP teams manage development quality and produce quality products introducing TSP into an organization Class Schedule This one-day course meets from 9:00 a.m.-5:30 p.m. Audience executives and middle managers who are responsible for software development or maintenance managers who are responsible for software support areas such as software quality assurance, software engineering process groups, systems or hardware engineering, documentation, or finance Prerequisites There are no prerequisites for this course. SIE Center 20
Course Work After registering for the TSP Executive Strategy Seminar, attendees receive a copy of the book Winning with Software: An Executive Strategy by Watts S. Humphrey (ISBN 0-201-77639-1). An accompanying letter details the pre-course reading assignments. It is important that the assigned chapters are read before coming to the course. El seminario incluye Un Instructor certificado por el SEI para dar este curso, El curso se imparte en español, aunque el material y libro son en inglés Diploma de participación Material del curso, El libro Winning with Software: An Executive Strategy (ISBN: 0-201-77639-1) by Watts Humphrey Registro en la base de datos del SEI SIE Center 21
Cursos de Certificación oficial TSP TEAM MEMBER TRAINING Course Description This 2 1/2 day course is designed for system, hardware, and test engineers, technical writers, trainers, support personnel, and others who are not software developers but who will be participating in a self-direct team. It is also appropriate for members of integrated product development teams that are building software-intensive systems. Successful completion of the course will enable participants to understand the rationale and foundational concepts behind the PSP and TSP; to develop ways to measure size, time, and defects in their work; to use a personal planning framework to plan and track tasks; and to use the a quality strategy to manage the defects in their work and support the team's quality goals. This course also prepares students to participate on Team Software Process (TSP) teams. The course covers the key concepts and principles of the Personal Software Process (PSP) at a high level so that students understand the terminology and the philosophy behind the method. Students are guided through a series of lectures and exercises that teach the fundamentals of PSP and the TSP launch process. It also includes post TSP launch practices, such as the weekly team meetings and inspections. Objectives understand the rationale and foundational concepts behind the PSP and TSP develop ways to measure the size, time, and defects in their work use a planning framework to plan and track tasks use a quality strategy to manage the defects in their work and support the team's quality goals understand the TSP launch process and begin to prepare to be a productive participant of a launch understand the use of weekly meetings, inspections, checkpoints, and postmortems as a means of managing and maintaining self-directed teams that produce quality products within cost and schedule SIE Center 22
understand the TSP data and how it can be used to achieve cost, schedule and quality objectives Topics Defining a Personal Process Personal Planning and quality measurements Personal Estimating and Scheduling In-Process Control and Tracking Defect Management Process Analysis and Improvement Team Software Process Class Schedule This 2 1/2 day course meets at the following times: Day 1, 9:00 a.m. - 5:30 p.m. Day 2, 9:00 a.m. - 5:30 p.m. Day 3, 9:00 a.m. - 12:30 p.m. Audience system, hardware, and test engineers, technical writers, trainers, and others who are not software engineers but who will be participating on a TSP project members of integrated product development teams that are building softwareintensive systems individuals that wish to improve professionally through the use of a personal process, planning, and quality framework. SIE Center 23