TECHNICAL SERVICE POINTER
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1 TECHNICAL SERVICE POINTER Brands Affected For Immediate Attention of Your Service Department Technical Service Pointer #: W A REV. Supersedes W Release Date: January, 2013 Refrigeration KitchenAid, Maytag and Whirlpool 36" Wide French Door Bottom Mount Refrigerators Condensation, Water and Ice Complaints ALL POINTERS ONLINE: To receive pointers by , or to edit or delete a current address, go to Page 1 1. Compare the Customers complaint with the 3 issues and symptoms listed below. Note: Condensation and water dripping complaints may be interpreted differently by the customer. Review all issues and symptoms and identify the specific fix(s) before attempting repair. 2. Order the recommended kit(s) listed and install. Issue #1 Water/Ice on ice box fascia, ice door, in the ice storage door, in ice bin or possibly in door bins. Connected ice cubes (double size cubes). No Ice. Models: KFIS29BBBL, KFIS29BBMS, KFIS29BBWH, KFIS29PBMS, WRF989SDAB, WRF989SDAM, WRF989SDAW, WRF989SDAF, WRF989SDAE, WRF989SDAH, WRF990SLAM Serial Numbers: Serial Numbers Prior to K242 Symptoms: Water/Ice on ice box fascia; ice door, on ice storage door; in ice bin or possibly in door bins, see figure 1. Connected cubes (double size cubes). No Ice Cause: Under certain environmental and/or customer Figure 1 Registered trademark of Whirlpool, U.S.A., KitchenAid, U.S.A., Jenn-Air, U.S.A., or Maytag Properties, LLC or its related companies. MAGIC CHEF is a registered trademark of CNA International, used under license All rights reserved.
2 TECHNICAL SERVICE POINTER For Immediate Attention of Your Service Department Technical Service Pointer #: W A REV. Supersedes W Release Date: January, 2013 Refrigeration usage patterns, the Ice maker may harvest prior to completion of the freezing process. This may cause water or slush to remain in the ice mold during next fill. This results in a double fill and overfilling of the mold. Correction: Order and install a new User Interface board. Disconnect power to the refrigerator before replacing the UI board. This is necessary for safety and to reset the board logic. Note: Always disconnect power before replacing any electrical component. Note: Clean any water out of the bottom of the ice maker box. Models: Issue #2: Condensation/Frost on the Ice Maker Door Fascia. WRF736SDAB, WRF736SDAB, WRF736SDAM, WRF736SDAW, WRF736SDAF, WRF736SDAT, WRF989SDAB, WRF989SDAM, WRF989SDAW Serial Numbers: All Symptom: Condensation/Frost builds up on ice maker fascia in the area indicated by the dashed line in figure 2. Cause: Under certain ambient conditions or customer usage patterns, condensation/frost may form on the ice maker fascia. Correction: Order and install Fascia heater kit part# W Note: Follow the detailed installation instructions shipped with the kit. Figure 2 Page 2 Registered trademark of Whirlpool, U.S.A., KitchenAid, U.S.A., Jenn-Air, U.S.A., or Maytag Properties, LLC or its related companies. MAGIC CHEF is a registered trademark of CNA International, used under license All rights reserved.
3 TECHNICAL SERVICE POINTER For Immediate Attention of Your Service Department Technical Service Pointer #: W A REV. Supersedes W Release Date: January, 2013 Refrigeration Issue #3: Condensation/frost builds up at the top left rear of the refrigerator compartment Models: WRF736SDAB, WRF736SDAB, WRF736SDAM, WRF736SDAW, WRF736SDAF, WRF736SDAT, WRF989SDAB, WRF989SDAM, WRF989SDAW Serial Numbers: All Symptom: Condensation/frost builds up at the top left rear of the refrigerator compartment cabinet underneath the ice maker compartment. See figure 3. Figure 3 Cause: Under certain ambient conditions and customer usage patterns, condensation or frost may collect on the rear of the cabinet under the ice maker compartment. Note: If the icemaker assembly is removed for service, the rear seal should be replaced. Note: A seal kit is included with the fascia heater kit. Correction: Oder and install a seal kit Part # W Note: Follow the detailed instructions shipped in the kit. Page 3 Registered trademark of Whirlpool, U.S.A., KitchenAid, U.S.A., Jenn-Air, U.S.A., or Maytag Properties, LLC or its related companies. MAGIC CHEF is a registered trademark of CNA International, used under license All rights reserved.
4 BULLETIN TECHNIQUE Marques concernées Pour communication immédiate au département Service Bulletin technique n : W A RÉV. Remplace W Date de publication : Janvier 2013 Réfrigération KitchenAid, Maytag et Whirlpool Réfrigérateurs superposés à porte à double battant de 36" de large Réclamations relatives à la formation de condensation, d eau et de glace TOUS LES BULLETINS EN LIGNE : Pour recevoir les bulletins par courriel, ou pour modifier ou supprimer une adresse de courriel, consulter Page 1 1. Comparer la réclamation du client aux 3 problèmes et symptômes recensés ci-dessous. Remarque : Les réclamations concernant la condensation et le ruissellement d eau peuvent être interprétées différemment par le client. Examiner tous les problèmes et symptômes et déterminer la ou les corrections à apporter avant toute tentative de réparation. 2. Commander le ou les nécessaires recommandés et les installer. Problème n 1 Eau/glace sur la face avant de la boîte à glaçons, sur la trappe à glace, sur la porte du bac d entreposage à glaçons, dans le bac à glaçons ou éventuellement dans les balconnets de la porte. Glaçons soudés entre eux (par deux). Absence de glaçons. Modèles : KFIS29BBBL, KFIS29BBMS, KFIS29BBWH, KFIS29PBMS, WRF989SDAB, WRF989SDAM, WRF989SDAW, WRF989SDAF, WRF989SDAE, WRF989SDAH, WRF990SLAM Numéros de série : Numéros de série antérieurs à K242 Symptômes : Eau/glace sur la face avant de la boîte à glaçons, sur la trappe à glace, sur la porte du bac d entreposage à glaçons, dans le bac à glaçons ou éventuellement dans les balconnets de la porte. Voir Figure 1. Glaçons soudés entre eux (par deux). Absence de glaçons Figure 1 Marque déposée de Whirlpool, U.S.A., KitchenAid, U.S.A., Jenn-Air, U.S.A., Maytag Properties, LLC ou ses sociétés affiliées. MAGIC CHEF est une marque déposée de CNA International, utilisée sous licence Tous droits réservés.
5 BULLETIN TECHNIQUE Pour communication immédiate au département Service Bulletin technique n : W A RÉV. Remplace W Date de publication : Janvier 2013 Réfrigération Cause : Dans certaines circonstances atmosphériques et d utilisation par le client, la machine à glaçons peut récolter avant l achèvement du processus de congélation. De ce fait, de l eau ou un mélange glace/eau peut rester dans le moule à glaçons jusqu au remplissage suivant. Il en résulte un double remplissage et le débordement du moule. Correction : Commander et installer une nouvelle carte d interface utilisateur. Déconnecter la source de courant électrique du réfrigérateur avant de remplacer la carte d interface utilisateur. Cette opération est nécessaire pour des raisons de sécurité et pour réinitialiser les circuits logiques de la carte. Remarque : Toujours déconnecter la source de courant électrique avant de remplacer un composant électrique. Remarque : Essuyer l eau au fond de la boîte de la machine à glaçons. Modèles : Problème n 2 : Condensation/givre sur la face avant de la trappe de la machine à glaçons. WRF736SDAB, WRF736SDAB, WRF736SDAM, WRF736SDAW, WRF736SDAF, WRF736SDAT, WRF989SDAB, WRF989SDAM, WRF989SDAW Numéros de série : Tous Symptôme : De la condensation/du givre s accumule sur la face avant de la machine à glaçons dans la zone indiquée par la ligne pointillée sur la Figure 2. Cause : Dans certaines conditions atmosphériques ou d utilisation, de la condensation/du givre peut se former sur la face avant de la machine à glaçons. Correction : Commander et installer la trousse de chauffage de face avant référence W REMARQUE : Suivre les instructions d installation détaillées fournies avec la trousse. Figure 2 Page 2 Marque déposée de Whirlpool, U.S.A., KitchenAid, U.S.A., Jenn-Air, U.S.A., Maytag Properties, LLC ou ses sociétés affiliées. MAGIC CHEF est une marque déposée de CNA International, utilisée sous licence Tous droits réservés.
6 BULLETIN TECHNIQUE Pour communication immédiate au département Service Bulletin technique n : W A RÉV. Remplace W Date de publication : Janvier 2013 Réfrigération Modèles : Problème n 3 : De la condensation/du givre s accumule dans le coin arrière gauche du compartiment de réfrigération WRF736SDAB, WRF736SDAB, WRF736SDAM, WRF736SDAW, WRF736SDAF, WRF736SDAT, WRF989SDAB, WRF989SDAM, WRF989SDAW Numéros de série : Tous Symptôme : De la condensation/du givre s accumule dans le coin supérieur arrière gauche du compartiment de réfrigération sous le compartiment de la machine à glaçons. Voir la figure 3. Figure 3 Cause : Dans des conditions atmosphériques ou d utilisation particulières, de la condensation ou du givre peut s accumuler à l arrière du logement sous le compartiment de la machine à glaçons. Remarque : Si la machine à glaçons est ôtée pour réparation, le joint arrière doit être remplacé. Remarque : Un jeu de joints est inclus dans la trousse de chauffage de face avant. Correction : Commander et installer un jeu de joints référence W Remarque : Suivre les instructions détaillées fournies avec l ensemble. Page 3 Marque déposée de Whirlpool, U.S.A., KitchenAid, U.S.A., Jenn-Air, U.S.A., Maytag Properties, LLC ou ses sociétés affiliées. MAGIC CHEF est une marque déposée de CNA International, utilisée sous licence Tous droits réservés.
7 BOLETÍN DE SERVICIO TÉCNICO Marcas afectadas Para la atención inmediata de su departamento de servicio Boletín de servicio técnico N : W A REV. Reemplaza W Fecha de publicación: enero de 2013 Refrigeración Refrigeradores de dos puertas con congelador en la parte inferior de 36" de ancho Quejas sobre condensación, agua y hielo 1. Compare la queja del cliente con los 3 problemas y síntomas descriptos a continuación. Nota: El cliente puede interpretar en forma diferente las quejas de condensación y goteo. Revise todos los problemas y síntomas e identifique la reparación específica antes de comenzar a trabajar. 2. Pida el (los) juego(s) recomendado(s) indicados e instálelo(s). Problema n 1 Agua/hielo en el tablero de la caja de hielo, puerta de hielo, puerta del depósito de hielo, depósito de hielo o posiblemente en los depósitos de las puertas. Cubos de hielo conectados (cubos de tamaño doble). No hay hielo. Modelos: KFIS29BBBL, KFIS29BBMS, KFIS29BBWH, KFIS29PBMS, WRF989SDAB, WRF989SDAM, WRF989SDAW, WRF989SDAF, WRF989SDAE, WRF989SDAH, WRF990SLAM Números de serie: Números de serie anteriores a K242 TODOS LOS BOLETINES EN LÍNEA: Para recibir boletines por correo electrónico o para editar o borrar una dirección electrónica actual, vaya a Condiciones: Agua/hielo en el tablero de la caja de hielo, puerta de hielo, puerta del depósito de hielo, depósito de hielo o posiblemente en los depósitos de las puertas; vea la figura 1. Cubos conectados (cubos de tamaño doble). No hay hielo. Figura 1 Página 1 Marca registrada de Whirlpool U.S.A., KitchenAid U.S.A., Jenn-Air U.S.A., o de Maytag Properties, LLC o sus compañías asociadas. MAGIC CHEF es una marca registrada de CNA International, usada bajo licencia Todos los derechos reservados.
8 BOLETÍN DE SERVICIO TÉCNICO Para la atención inmediata de su departamento de servicio Boletín de servicio técnico N : W A REV. Reemplaza W Fecha de publicación: enero de 2013 Refrigeración Causa: Bajo ciertas condiciones ambientales y patrones de uso, es posible que la fábrica de hielo intente obtener hielo antes de que se termine el proceso de congelación. Esto puede ocasionar que quede agua o hielo derretido en el molde de hielo durante el próximo llenado. Esto deriva en un doble llenado y hace que el molde se rebalse. Corrección: Pida e instale un nuevo tablero de la interfaz del usuario. Desconecte la energía al refrigerador antes de reemplazar el tablero de la interfaz del usuario. Esto es necesario por razones de seguridad y para restablecer la lógica del tablero. Nota: Siempre desconecte la energía antes de reemplazar cualquier componente eléctrico. Nota: Limpie el agua que haya salido por debajo de la caja de la fábrica de hielo. Problema n 2: Condensación/escarcha en el tablero de la puerta de la fábrica de hielo. Modelos: WRF736SDAB, WRF736SDAB, WRF736SDAM, WRF736SDAW, WRF736SDAF, WRF736SDAT, WRF989SDAB, WRF989SDAM, WRF989SDAW Números de serie: Todos Condiciones: Se acumula condensación/escarcha en el tablero de la fábrica de hielo en el área indicada por la línea de puntos en la figura 2. Causa: Bajo ciertas condiciones ambientales y patrones de uso, es posible que se forme condensación/escarcha en el tablero de la fábrica de hielo. Corrección: Pida e instale el juego de calentador de tablero n o W Figura 2 Página 2 Marca registrada de Whirlpool U.S.A., KitchenAid U.S.A., Jenn-Air U.S.A., o de Maytag Properties, LLC o sus compañías asociadas. MAGIC CHEF es una marca registrada de CNA International, usada bajo licencia Todos los derechos reservados.
9 BOLETÍN DE SERVICIO TÉCNICO Para la atención inmediata de su departamento de servicio Boletín de servicio técnico N : W A REV. Reemplaza W Fecha de publicación: enero de 2013 Refrigeración Nota: Siga las detalladas instrucciones de instalación enviadas con el juego. Problema n 3: Se acumula condensación/escarcha en la parte posterior superior izquierda del compartimento del refrigerador. Modelos: WRF736SDAB, WRF736SDAB, WRF736SDAM, WRF736SDAW, WRF736SDAF, WRF736SDAT, WRF989SDAB, WRF989SDAM, WRF989SDAW Números de serie: Todos Condiciones: Se acumula condensación/escarcha en la parte posterior superior izquierda del gabinete del compartimento del refrigerador debajo del compartimento de la fábrica de hielo. Vea la figura 3. Figura 3 Causa: Bajo ciertas condiciones ambientales y patrones de uso, es posible que se acumule condensación o escarcha en la parte posterior del gabinete debajo del compartimento de la fábrica de hielo. Nota: Si se retira el ensamblaje de la fábrica de hielo para realizar el mantenimiento, se deberá reemplazar el sello posterior. Nota: El juego de calentador de tablero incluye un juego de sellos. Página 3 Marca registrada de Whirlpool U.S.A., KitchenAid U.S.A., Jenn-Air U.S.A., o de Maytag Properties, LLC o sus compañías asociadas. MAGIC CHEF es una marca registrada de CNA International, usada bajo licencia Todos los derechos reservados.
10 BOLETÍN DE SERVICIO TÉCNICO Para la atención inmediata de su departamento de servicio Boletín de servicio técnico N : W A REV. Reemplaza W Fecha de publicación: enero de 2013 Refrigeración Corrección: Pida e instale un juego de sellos, pieza n o W Nota: Siga las instrucciones detalladas enviadas con el juego. Página 4 Marca registrada de Whirlpool U.S.A., KitchenAid U.S.A., Jenn-Air U.S.A., o de Maytag Properties, LLC o sus compañías asociadas. MAGIC CHEF es una marca registrada de CNA International, usada bajo licencia Todos los derechos reservados.
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TECHNICAL SERVICE POINTER Brands Affected For Immediate Attention of Your Service Department Technical Service Pointer #: W10460578A Release Date: February, 2012 Remove & Replace W10460578 Dated 10/11
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