Enapsys. Nuevas Funcionalidades en SAP CRM 7 Enhancement Package 2

Transcripción

1 Enapsys Nuevas Funcionalidades en SAP CRM 7 Enhancement Package 2

2 AGENDA SAP CRM 7 Real Time Offer Management Interaction Center- BCM Webchannel Mobile Social Media RDS Quién es Enapsys?

3 SAP CRM 7.0 Enhancement Package 2 Social CRM (integration with Facebook and Twitter) RTOM (Real-Time Offer Management) Sybase Movilidad CUSTOMER BCM (Business Communications Management) MARKETING Mobile Web Channel SALES ANALYTICS Interaction Center Partner Channel Mgmt SERVICE Open Text Administración de Contenidos BusinessObjects - Dashboards - Reporting - Analytics Interactive Forms by Adobe End-to-end, Industry-specific Processes Powered by SAP NetWeaver

4 SAP CRM +10 años

5 Real-Time Offer Management

6 Real-Time Offer Management

7 Real-Time Offer Management Offer Portfolio Management Real-Time Decisioning Interaction Assistance Self-Learning and Optimization Measure & Provide Insights Selección de Productos Prioridad de Ofertas Datos y decisiones en tiempo real Optimización de ofertas Siguiente mejor acción Análisis de Respuestas Perfilamiento y Calificación Análisis de Rendimiento de los operadores. Análisis de los clientes

8 Interaction Center BCM-Business Comunication Management

9 Interaction Center Marketing Ventas Servicio al Cliente Servicios Compartidos Gestión de Interaction Center Analíticos de Interaction Center

10 BCM From isolated communications and systems silos to integrated all softwarebased Communication-Enabled Business Processes Customers Phone Mobile/ SMS Contact Center / Fax/ Chat SAP CRM SAP Business Communications Management SAP CRM Data Network Customerfacing employees & systems

11 BCM

12 BCM

13 Web Channel Experience

14 Web Channel Experience Management Aproveche Internet como un valioso canal de ventas, marketing y servicios para las empresas y los consumidores. E-Marketing E-Commerce E-Service Web Channel Analytics

15 Web Channel Experience Management Una plataforma única de E-Commerce, E-Marketing y de E-servicio para todos

16 Web Channel Experience Management

17 Web Channel Experience Management DEMO

18 Mobile

19 CRM Mobile MOBILE CRM 7.0 Business Partner (Account & Contact) Management Activity Management Lead Management Opportunity Management with line items Sales Orders with line items Native App Integration (phone, calendar, contacts, maps) Reports (top opportunities, opportunities at risk, sales pipeline) Customization and Enhancements

20 CRM Mobile

21 CRM Mobile DEMO

22 Social Media

23 Social Media Social media Integration with the social web Comes Channel proliferation Institution Customer

24 Social Media

25 Social Media Leverage customer experience More customer information More business New prospects Registrations, Invitations, Notifications Campaign Execution SAP Bank executes an campaign to address crucial customers on Facebook It offers to download the SAP Bankingwidget on Facebook incl. a special offer for a 12months time deposit Facebook Widget Tracy Hicks, a high potential customer, downloads the widget to her facebook profile. She uses her authorization data of the customers loyalty program from SAP Bank to get access to the application Account Details Tracy checks her account details and transactions She gives feedback on her last meeting with a consultant and sends an online request for a new credit account Offer, Content, Membership Info Offers & Business Tracy analyzes the offers from SAP Bank which are relevant to her She registers to the special campaigns she s interested in New Invitations Tracy invites her friend Matt to download the SAP Bank-widget on Facebook Matt downloads the widget and adds it to his profile

26 SAP RDS

27 RDS Rapid Deployment Solutions

28 RDS Rapid Deployment Solutions

29 Enapsys

30 QUIÉNES SOMOS Enapsys se especializa en la implementación de soluciones CRM basadas en la plataforma SAP. Recomendados por SAP como la mejor opción en México para implementaciones de SAP CRM. Cuenta con el mayor número de clientes de referencia SAP CRM en México para todos los sectores de la industria Conformada por un equipo especializado y certificados en las últimas versiones de las soluciones SAP.

31 PERFIL Enapsys Experiencia Contamos con amplia experiencia en implementación de soluciones de Call Center SAP con Integración multicanal en diferentes plataformas. Innovación SAP Innovación permanente en áreas como Social Media y Data Services Somos Software Partner de SAP y Open Text a nivel Global.

32 CLIENTES

33 CRM is a Top Priority for Business Leaders How many people use SAP CRM around the world? CRM is a Top Priority for Business Leaders MORE THAN 7,5 MILLION SAP CRM USERS

34 NUESTRAS OFICINAS México Blvd. Manuel Avila Camacho 191 Piso 3 Colonia Los Morales Polanco México DF, México T Estados Unidos 550 Biltmore Way, Suite 200 Coral Gables, Florida T

35 Referencias Central Access Point - RTOM WiKi SAP+RTOM ios: Apple itunes SAP CRM - Ramp-Up Knowledge Transfer (RKT) SAP CRM Demo Portal SAP CRM - Help Portal SAP Public Web CRM is a Top Priority for Business Leaders BlackBerry AppWorld re/content/69042/?lang=en Android Google Play ils?id=com.sap.android.crmsales SAP Market Place for -Android -BlackBerry -Windows

36 Dudas o Cometarios? Bernardo Martínez bernardo.martinez@enapsys.com Daniel García daniel.garcia@enapsys.com Jazmín Vázquez /enapsys